Ayehu’s Awards Latest IT Process Automation Super Hero of the Month Title to the Entire NOC Team of Ex Libris

Exlibris-SuperHerosAyehu Software, industry leading provider of enterprise-class IT Process Automation solutions has chosen the most recent recipient of its Super Hero of the Month Award. This month, the company has chosen not just one hero, but the entire Network Operations Center (NOC) team at Ex Libris. The group was chosen because of the way they have utilized IT process automation to maximize resources and vastly improve the efficiency of the team as well as the organization as a whole.

Constantly challenged to meet service level agreements, maintain availability and deliver timely and accurate assistance, the NOC team at Ex Libris find themselves under intense pressure. Every moment counts and any delays in service can cause a ripple effect throughout the entire organization. What’s more, the small group is constantly being challenged to manage their resources in the most effective way possible. Given the intense work load and pressure to perform quickly and efficiently, the team found themselves falling behind. They realized that in order to achieve their goals on an ongoing basis, particularly given the regular influx of new customers, they needed help.

Since hiring additional staff was an added expense that they weren’t looking to incur, the NOC managers decided instead to look toward technology as a solution. They began the search for a software product that could meet their specific needs, which were to quickly and efficiently solve any issues that arose on their cloud servers in a standardized way that also reduced human error, and to log the activities performed on the server in order to resolve these issues – all without having to bring in additional manpower. After receiving a recommendation from a trusted resource, they decided to give eyeShare a try.

Following implementation in March of 2013, the NOC team set to work automating their most commonly used workflows, which also happened to be the most complex ones. They opted for these because they wanted to feel the impact of the automation as much as possible. Since that time, they have now automated almost all of their resolution flows; including server clean ups and service restarts of Apache/Jboss/Tomcat, Oracle, MySQL and more.

When asked what they like most about the eyeShare product, the team responds: “It’s met all of our needs and then some. It’s fast and can handle many workflows, so we don’t have to recruit additional manpower. It’s reduced the risk of human error, keeps logs of the activities performed and provides a standardized solution – everything we were looking for. Best of all, it has saved us a tremendous amount of time. For instance, a manual clean up might have taken up to 20 minutes. EyeShare does it in around 3 minutes. Our team has been able to take on several, much more important tasks with the free time that eyeShare has provided to us. To us, that’s priceless.”

About Ex Libris

Ex Libris Group is a leading provider of library automation solutions, offering the only comprehensive product suite for the discovery, management, and distribution of all materials—print, electronic, and digital. Implemented as stand-alone solutions or integrated with existing environments, Ex Libris products help libraries streamline operations and increase user satisfaction and loyalty. To learn more, please visit www.exlibrisgroup.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade IT Process Automation solutions. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





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Ayehu Announces IT Process Automation Super Hero of the Month as Yair Langer of Pelephone

Yair_PelephoneAyehu Software, leading developer of innovative IT Process Automation solutions announces its newest Super Hero of the Month. This month’s recipient is Yair Langer of Pelephone, who was chosen for his use of ITPA to streamline and better manage his team’s workflow in a more efficient manner.

In his current role as a member of Pelephone’s security team, Yair is responsible for managing incoming alerts and ensuring that IT operations run efficiently throughout the entire organization. During his day to day duties, Yair noticed how bogged down he and his teammates were becoming having to manually write scripts and manage a variety of other repetitive tasks. He knew their time could be much better spent focusing on other important, business critical duties. Automation seemed like the most logical solution.

In 2009, Pelephone implemented the eyeShare product. The first process they automated was a massive cleanup of disk space on more than 4,000 workstations, followed by the monitoring of the company’s main website for any service downtime or incoming virus threats. Impressed with the results, they then expanded to create password expiration reports and notifications, conduct daily file maintenance, monitor alerts from their SIEM-SOC and deliver them real-time via mail and text message and monitor virus alerts throughout their network, notifying the appropriate employee of the problem.

“Before we rolled out eyeShare, we were wasting so much time processing manual tasks and chasing down alerts, then trying to figure out who should be handling them,” says Langer. “Now, instead of executing the same repetitive manual tasks over and over, we have automated the most critical ones. With eyeShare, we are able to convert most of our tasks into automated workflows, easily and efficiently. It’s been a huge time saver and we have peace of mind knowing that if and when an alert comes in, the right person will be notified.”

Ayehu implemented the Super Hero of the Month program as a way to recognize everyday hard workers who have leveraged automation to improve the operational efficiency of both their departments and their entire organizations. Anyone who uses eyeShare to automate their manual tasks and workflows may be eligible to receive the award in the future.

About Pelephone

Pelephone Communications Ltd. has been a pioneer in Israel’s mobile communications sector since 1986. They have over 2.85 million subscribers, 4,300 employees and operate 200 service and sales points and 12 call centers in Hebrew, Russian and Arabic. Pelephone also leads the business market, with a number of high profile customers including IBM, Harel and Migdal insurance companies. To learn more about Pelephone, please visit their website at http://www.pelephone.co.il.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade IT Process Automation solutions. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com




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IT Process Automation Super Hero of the Month – Salo Pomerantz of BDI-COFACE

BDI-COFACEAyehu Software, industry leader in the development and marketing of enterprise-class IT Process Automation solutions has announced the most recent recipient of its Super Hero of the Month Award. This month, the company has chosen Salo Pomerantz of BDI-COFACE because of the way he has leveraged IT process automation to maximize resources and improve the efficiency of both his team and his organization as a whole.

In his role as Infrastructure Manager, Salo is tasked with managing his team to be able to deliver the highest service levels, which means finding ways to become as efficient and effective as possible. Salo noticed that his team members were consistently being bogged down with time consuming and repetitive tasks, such as daily IT checks, DRP tasks, active directory maintenance and asset mapping. He knew he had to find a way to streamline these tasks so that his team could focus on more important business matters.

BDI-COFACE implemented eyeShare in an attempt to resolve many of the issues the infrastructure team had been facing. They began by automating date and time checks, unlocking of AD users and system checks. With the success of these tasks, Salo then moved on to also automate daily checks and asset mapping. The results have been astounding. The group is now saving a tremendous amount of time, which has allowed them to better allocate resources. They’re even able to take preventative measures to stay ahead of the curve and catch potential problems before they even occur.

“Implementing eyeShare has been a huge benefit for our department and our organization as a whole, because it makes us so much more efficient,” comments Salo. “Right off the bat we were able to realize a time savings because we were no longer wasting our time on daily tasks that could be automated. I especially appreciate how easy to use the eyeShare software is, and what a smooth, friendly interface it offers. We’re still in the process of automating new workflows as they arise – it’s an ongoing process and we’re really excited about it!”

The Super Hero of the Month award was created by Ayehu Software as a way to recognize those hard-working industry players that see the value of automation and are leveraging this powerful tool to catapult their organizations toward ongoing and future success. Anyone that uses the eyeShare product on a day to day basis can be eligible to receive this award.

About BDI-COFACE

BDI-COFACE is the largest business information group in Israel. They offer the most diversified business information services under one roof. The company and its subsidiaries offer a wide range of products and services within the field of business information: credit reports, market surveys, business plans, venture finding, project management, information systems, economic and feasibility studies, management consulting, and product surveys. For more information, visit http://www.bdi.co.il/EngDefault.aspx.




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Ayehu Names Tal Valani of Amdocs as Newest IT Process Automation Super Hero of the Month

tal ValaniAyehu, leading developer of enterprise-level IT process automation software solutions has announced the latest recipient of its Super Hero of the Month award. This month, the company has chosen Tal Valani of Amdocs for effectively leveraging IT automation to better streamline her duties as a networks operations center operator.

As a NOC operator, Tal is constantly challenged to meet SLAs, maintain service availability and deliver timely and accurate service to the entire organization that she helps to support. Before implementing eyeShare, those challenges were compounded by labor-intensive manual tasks, such as alert management, and the human error associated with this manual labor. In order for her and her team to become more efficient, they had to find a way to shift much of these day to day tasks to allow technology to do the heavy lifting so personnel could focus on more important matters.

Amdocs rolled out eyeShare approximately 5 years ago, and it almost instantly changed the way the NOC group did business. Over those five years, they have successfully automated nearly every IT process, from small daily tasks to big events, and the results have been highly impactful. Their main focus, however, has been on alert notification and escalation. With eyeShare streamlining their alerts, the NOC has been able to stay on top of incoming notifications, often solving problems before they require escalation. Human error has been all but eliminated as well, making for a much more efficient and effective process, from start to finish.

 “Before eyeShare, our team needed to check the details of each service and escalate via various channels, such as email and SMS, all the while adhering to strict timeframes. Then we had to update the right people for every manual flow we started. It was incredibly time consuming and left much room for error,” comments Tal. “Now we can manage big events end to end – starting from receiving an alert and managing the whole event in many channels, making sure to update the notification while alerting different groups, such as technicians and managers, according to action required, and in the end notifying the NOC for all the actions that were taken and what was done. The operators are now free to do other tasks that are more business critical.”

 

The Super Hero of the Month program was put in place by Ayehu as a way to recognize those players within the IT industry that are using automation as a launching point to catapult their organizations into the future of technology.





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Ayehu Announces Its Most Recent IT Automation Super Hero of the Month

Superhero of the MonthAyehu Software, industry leading developer of lightweight, enterprise-grade solutions for IT process automation has announced the latest recipient of their Superhero of the Month award. This month, the award is being given to Elad Hefetz, Research and Development Project Manager for Bezeq International. Elad earned the honor by leveraging IT automation to improve both internal operational efficiency and external customer service levels.

In his day to day operations, Elad has the unique responsibility of managing the workflows of his internal teams while also monitoring and expediting customer SLA’s. Over time, Elad identified several operational problems that were causing workflows to slow down, subsequently affecting external service levels. He noticed that his team was being bogged down by repetitive, time consuming tasks which were affecting their productivity. He also identified the long response time for alerts that came in outside of normal working hours, as well as false alarms that were being triggered by problems within the monitoring system.

A year after implementing Ayehu’s eyeShare product, Elad and his team have already noticed significant improvements, both in terms of internal workflows and customer related solutions. Internally, the team has leveraged automation to manage a variety of tasks, including active directory password resets, network automated processes, network auto discovery, automated comparison of dates and times for internal logs, file moving and IP addresses management migration. On the customer side of things, eyeShare has improved the monitoring and accuracy of alerts, vastly reducing response time and subsequently improving service levels.

“The eyeShare product has changed the way we do business, both internally and externally. It’s given us access to a vast selection of out of the box interfaces for APIs including network, database, and windows. Internet protocols makes the automation process easier than ever. We even have the ability to build our own custom-designed workflows with no specialized coding experience needed,” says Elad. “Everyone is happy with the automation features – our operations team and our customers. We honestly couldn’t ask for a better product to be able to do our jobs more efficiently.”

Ayehu’s Super Hero of the Month program was implemented as a way to recognize and reward one noteworthy IT professional that is pioneering the process of automation and leading their organization toward the IT of the future.

About Bezeq International
Bezeq International, Israel’s leading internet and international telecommunications provider, was founded in 1996 as a wholly-owned subsidiary of Bezeq the Israeli Telecommunications Corp. Ltd, Israel’s largest telecom group. Today, Bezeq International is considered a market-leader in all of its core fields of expertise, providing comprehensive communications solutions in Internet, Telephony (International, Domestic and Intra-Organizational), IT and Cloud Computing Services, Hosting, Data Communications and Information Security Solutions. To learn more about Bezeq International, visit www.bezeqint.net.

About Ayehu
Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





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Ayehu Names Yossi Haftzadi of the Ministry of Education as Latest IT process automation Super Hero

Super Hero of the MonthAyehu Software, industry leading provider of enterprise IT process automation software solutions, is proud to name its latest Super Hero of the Month. This month’s winner is Yossi Haftzadi of the Ministry of Education. Yossi was chosen because he has successfully used automation to dramatically save his team time and effort, thereby improving their overall efficiency and service levels.

Yossi is a Network Infrastructure team leader at the Ministry of Education. A big part of his duties include managing daily IT-specific tasks on multiple systems, database validation and monitoring alerts – many of which were false. Each of these tasks, coupled with the job of managing an entire team, was becoming extremely time-consuming. Yossi realized that in order for him and his team to perform their jobs more efficiently, they would need to automate many of these manual tasks.

Following implementation of the eyeShare product in 2012, Yossi and his team began to see almost immediate results. No longer were they required to waste precious time and resources on the manual tasks that were slowing them down and robbing them of their productivity. eyeShare now performs the daily tasks automatically and sends status reports, checks Oracle database replication and validates consistent data replication, monitors file system and Oracle database availability and helps to reduce false alerts.

“Automation has really changed the way we do our jobs, making us so much more efficient. In fact, we can’t believe how much time we’re saving just by implementing new workflows in eyeShare,” comments Yossi. “My team deals with daily requests from end-users to create new virtual machines, thanks to eyeShare were able to automate provision of new virtual machines, providing our users self-service solution without any manual work. eyeShare has also become our standard tool, replacing old scripts we used in the past. More importantly, it’s easy to use for every team member.”

The Super Hero of the Month award is a program initiated by Ayehu as a way to recognize one exceptional IT professional each month for their effort in leveraging IT automation to bring their organization to a new level.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for IT process automation. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare™ helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, visit www.ayehu.com.





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Ayehu’s IT Automation Super Hero of the Month – Omer Mizrachi of Leumit Health Services

 

IT Automation Super Hero of the Month Ayehu Software, industry leading developer of innovative enterprise-class IT Process Automation solutions (also known as Run book Automation) has announced the most recent winner of its Super Hero of the Month Award. This month’s recipient is Omer Mizrachi of Leumit Health Services in Israel, who is being recognized for leveraging IT process automation to improve the efficiency of both his team and his organization as a whole.

In his position as ESM Team Lead, Omer was challenged with finding a solution that would provide the ability to view and manage critical alerts from different systems (SCOM, Antivirus, AS400, network devices, etc.) in one centralized console, as well managing the entire incident process, including notification, escalation and remediation. In addition, the required solution had to filter thousands of incoming alerts, while presenting only the critical ones according to set of pre-defined rules, and dividing them to different consoles.

Prior to implementing eyeShare, Omer’s team was being bogged down by time consuming manual script writing. They were also struggling to keep up with managing incidents in an efficient and accurate manner. They started by automating notifications and escalations via SMS and email messages to the relevant on call, according to alert priorities aligned with the organization’s policy. The customized dashboard provides reports of ownership and alert status to their NOC and management.

“eyeShare managed to meet all of the challenges we were facing and beyond,” remarks Omer. “Today it is being used as a platform for managing incoming events from several monitoring systems and network equipment. We particularly appreciate its scalability, which allows us to execute any action or workflow necessary, without any limitations. Now my team doesn’t have to waste time writing complex scripts or filtering the thousands of SCOM and Syslog alerts we get daily. It’s made us much more efficient and improved the quality of service we provide tremendously. We couldn’t be more pleased.”

The Super Hero of the Month award is given each month to one standout IT professional that is utilizing automation to advance the performance of their organization.

About Leumit Health Services

The extensive scope of medical services offered by Leumit is aimed at ensuring the receipt of healthcare services of the very highest quality. Leumit has more than 700,000 members and operates over 350 medical centers from Kiryat Shemonah to Eilat. To learn more, please visit http://www.leumit.co.il/eng/homepage.asp.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





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Ayehu Names John Michael Cunningham as Most Recent Recipient of IT Automation Super Hero of the Month


John_Michael_Cunningham
Ayehu Software, a leading provider of IT process automation solutions for businesses of all sizes, has announced the latest recipient of its coveted Super Hero of the Month award. Ayehu has chosen John Michael Cunningham, who works for a leading nationwide provider of pharmacy services, and successfully leveraged IT process automation to dramatically improve the operations of his department and organization as a whole.

Cunningham is the ServiceNow Systems Administrator for his organization, which is the largest provider of pharmacy and related services to senior communities across the country. A big part of his role entails overseeing incident management, and ensuring that new account setup for recent hires is executed in a timely manner. Over time, Cunningham began to identify some flaws in these internal processes that were having a significant impact on productivity and efficiency. His teams were wasting precious time and resources on manual tasks that could be automated.

In October 2012, his organization officially began using eyeShare, which integrated seamlessly with ServiceNow, making its deployment quick and simple.

The improvement to IT processes was almost immediate. Now, instead of individually monitoring each alert arriving via SolarWinds and manually managing incidents from start to finish, his organization’s Incident Operations Center (IOC) relies on eyeShare to handle these time consuming processes for them.  The IOC also automated the IT portion of onboarding for new employees to make that process faster and more efficient.

“One of the things that surprised me the most about eyeShare was how easily it was handled and how seamlessly it connected to active directory. This was a big plus, because we’re way too busy to have to worry about a slow, painful implementation process. Even the few small bumps we experienced in the very beginning were quickly addressed by Ayehu – we never had to worry about a thing!” states Cunningham. “Overall, I think what I’m most impressed with is that eyeShare has really allowed us to better manage our resource allocation, and helped us with Sarbanes-Oxley compliance. We can automate the mundane so we can focus on more critical business matters.”

The Super Hero of the Month award is Ayehu’s way of recognizing everyday players in the IT industry who are using automation to not only drive the success of their own organizations, but are also pioneering a path for the future of technology.

About Ayehu

Ayehu Software Technologies Ltd. publishes eyeShare, the industry’s #1 enterprise-class, lightweight IT process automation solution. Deployed by major enterprises worldwide and supporting thousands of IT processes, eyeShare empowers your IT operation to automate simple and complicated tasks, free up scarce resources, and greatly improve service levels, all at an affordable price point.  For more information, please visit www.ayehu.com.





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IT Process Automation Super Hero of the Month Announced as Alon Vilenski of Clalit HealthCare

Alon IT Process Automation Super HeroAyehu, the leading provider of IT process automation solutions has officially named its latest Super Hero of the Month award recipient. This month they have chosen Alon Vilenski of Clalit HealthCare. Alon is being recognized for using IT automation to streamline his operations and improve efficiency for both his team and his organization as a whole.

In his role as Project Manager for one of the most progressive public health associations in the world, Alon handles a wide variety of important tasks on a daily basis which are related to multiple systems. Many of these tasks were weighing him and his team down, causing them to waste valuable time and resources and reducing their overall operational efficiency. They were relying heavily on VB scripts and had to manually handle monitoring systems which sometimes sent false alarms and didn’t clearly indicate the cause of the problem. Alon realized that there had to be a better, more efficient solution.

In 2011, Clalit implemented the eyeShare product. They started out by automating services monitoring and restarts as well as monitoring different criteria and performance of the servers. Over time, this automation has expanded to include MSMQ, process execution, copying log files from hundreds of servers, monitoring files, and checking and monitoring data stage interfaces for the organizational SAP systems. They’ve even automated the daily digital signature maintenance for doctors in 1200 clinics as well as distribution of x-ray system files to some 900 clinic servers on a daily basis, saving a tremendous amount of time and resources.

In addition to streamlining operations by automating manual tasks, Clalit has also leveraged eyeShare to improve the accuracy and clarity of alerts. eyeShare helps filter false alerts from the monitoring systems. What’s more, when an alert is triggered, eyeShare checks for the root cause of the alert and sends notifications with the exact error. If the problem is resolved it sends a recovery notification as well. This has vastly improved the accuracy and efficiency of Alon’s team and others within the organization.

“The eyeShare product has created a multi-faceted solution for us, improving the way we manage our day to day workflows and improving output exponentially,” comments Alon. “What I particularly appreciate is how eyeShare is compatible with so many other products, such as SAP and ORACLE. This has made it much easier to integrate and deploy. Now, instead of time consuming VB scripts, we have a standard tool that is easy to use for every team member. You really can’t put a value on the time savings and peace of mind this has provided to us, both as a team and as an organization.”

The Super Hero of the Month program was designed and implemented by Ayehu as a way to recognize one stand-out member of the IT industry each month that is embracing automation and boldly leading their organization into the future of IT.

About Clalit HealthCare

Clalit HealhCare is a non-governmental, non-profit organization that has initiated, defined and set the health standards for the country of Israel for some 90 years. Clalit plans, builds, owns and operates its own modern health care facilities, and also leases clinic space in centrally located places, employing some 7,500 physicians, 11,500 nurses, 1,300 pharmacists, 4,400 paramedics and laboratory/imaging technicians and 9,400 administrative personnel. They continue to work toward their goal of changing the face of medicine and the health care system in Israel. To learn more about Clalit, please visit www.clalit.co.il/he-il/english

About Ayehu

Ayehu publishes eyeShare™, the industry’s #1 enterprise-class, lightweight IT process automation solution. Deployed by major enterprises worldwide and supporting thousands of IT processes, eyeShare™ empowers your IT operation to automate simple and complicated tasks, free up scarce resources, and greatly improve service levels, all at an affordable price point. please visit www.ayehu.com





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IT Process Automation Super Hero of The Month Igor Karpel from Retalix

IT Process Automation Superhero of the MonthAyehu Software, developer of innovative enterprise-class IT process automation solutions, is pleased to announce the latest recipient of its coveted Superhero of the Month award. This month’s beneficiary is Igor Karpel from Retalix. He is being recognized for leveraging automation to streamline the company’s internal incident management system to improve accuracy and efficiency.

In his role as System Administrator at Retalix, Igor is tasked with managing incoming notifications, ensuring that these notifications are accurate and that they are received by the appropriate parties. Before implementing the eyeShare product, Igor and his team struggled with the issue of the same alerts being sent to the same people, regardless of whether they occurred during working hours or non-working hours. There was also the problem of multiple systems running scripts locally, making it difficult to manage the progress and state of these scripts.

Approximately 3 years ago, Retalix decided to give eyeShare a try and leverage the customized IT automation solutions to better streamline their tasks. They began by configuring email and other notifications within the scripts and saw results almost immediately. Over time, they also automated weekly reports and active directory check scripts. Now, instead of having to manually monitor multiple systems and manage incoming alerts, Igor and his team can focus on more critical business matters.

“The time savings has been incredible,” says Igor. “eyeShare  manages our daily tasks automatically, making our jobs so much easier. There’s no need any more to open multiple systems to view incidents – eyeShare collects all of the information from all of the different systems and acts as a centralized incident dashboard. We also love the built-in features, which have replaced the use of standard scripts. We really couldn’t be happier with the results.”

Ayehu’s Super Hero of the Month program has been put in place to help recognize one person within the IT industry each month that is doing their part to use automation to lead their organization toward the future of IT.

About Retalix

Retalix is a leading global provider of innovative, integrated software solutions and services for high volume, high complexity fast moving consumer goods retailers and distributors. Their comprehensive offering comprises a broad range of solutions for POS (Point Of Sale), sales channels (including mobile and e-commerce channels), store management, customer and marketing, merchandising, logistics and transportation management. To learn more, please visit www.retalix.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





eBook: 10 time consuming tasks you should automate