If you’ve been in business for a decent amount of time, you already know how important it is to have processes in place. In the absence of these processes, operations become chaotic, inefficiency reigns and progress is stymied.
That being said, simply creating and implementing business processes isn’t always enough. In fact, there may be significant room for improvement in a variety of areas. If you haven’t visited your processes in some time or you’re already aware they could use some polishing, here are a few expert tips.
Begin with what’s most critical.
A lot can be gained from most any business process, but some will inevitably prove more immediately beneficial than others. If you are want to maximize their effectiveness and achieve some early, quantitative wins, focus your efforts first on:
- Processes with highest potential ROI
- Processes that recur most often
- Processes that frequently encounter issues
The goal is to hone in on the workflows where you can generate results quickly while also making the most impactful improvements.
Develop a checklist.
You don’t have to dig into the minutiae of the process. Instead, focus on the key steps in the workflow, developing a sequential list of tasks which demonstrate how the process is supposed to flow. If the process is electronic, consider recording it as it’s being carried out. The resulting video can then be used to create the checklist of steps or events.
Once you’ve mapped out each business process, it’s time to start finding areas where improvements can and should be made. Are there any redundancies that could be eliminated to speed things up? Are there bottlenecks along the way that impede progress and should be addressed?
Go over the documented workflows with appropriate team members to get their feedback and input. The more you involve other people in the practice of evaluating and optimizing your business workflows, the more buy-in and support you’ll gain.
Automate whenever and wherever possible.
Last, but certainly not least, automation can improve efficiency exponentially while also reducing human error. By introducing intelligent automation into your business processes, you’ll ensure a smooth, sequential flow of events and reduce (and often eliminate) the need for human intervention in the process.
Let’s say the business workflow you’re currently focusing on is password resets. It may seem simple, but in some organizations, this task alone can consume up to 40% of IT support’s daily workload. What if, instead of manually carrying out each painstaking step of phone authentication, execution of reset, confirmation, and documenting the call closure, you automated the entire process? Not only would password resets be carried out much more quickly, improving end-user satisfaction, but your IT would be freed up to focus their valuable skills on other, more important business initiatives.
Having business processes is important, but often even those processes can be improved and optimized for better results. By following the four simple steps above and leveraging the power of intelligent automation to your advantage, you can supercharge your processes and reap the many rewards that will come as a result.
Get started today with a free 30-day trial of Ayehu NG and be up and running with intelligent automation in less than an hour!