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3 Business Areas that are Ideal for Machine Learning

At the current rate, AI systems worldwide are on pace to hit nearly $50 billion in revenues by the year 2020. The proof is in the pudding. And if you’re not yet leveraging the power of machine learning, you can bet your competitors are. The good news is, you don’t need a massive budget or a team of experienced data scientists to start putting machine learning to use in your business. In fact, to follow are three practical areas where almost any organization can get started with ML technologies.

Internal/External Support

If you have an IT help desk for employees or a support team dedicated to customer inquiries, you have a great opportunity to leverage machine learning technology. Chatbots can be trained to handle everything from the most basic FAQs to complex issues, working in tandem with human agents.

Not only will a chatbot strategy free up your support staff to focus on more important business initiatives, but it’ll also improve service levels, so it’s a win-win. (Not sure where to start? Here’s a step-by-step guide to implementing bots along with some tips for what not to do.)

Cybersecurity

According to research by Ponemon, the average cost of a single ransomware attack is $5 million. And that’s just one strategy hackers use. If you think cybersecurity is not a big deal, think again. The problem is, cyber criminals are becoming savvier and using more sophisticated methods by the day. Staffing enough people to handle the onslaught isn’t just challenging. It’s next to impossible.

The good news is, machine learning can be used to augment your IT security team, providing an added layer of protection against potential breaches. Intelligent automation can work around the clock, constantly monitoring and analyzing mountains of data and identifying/addressing anomalies before they have a chance to wreak havoc.

Human Resources

While there are certainly areas of the human resources function for which a human touch is still needed, such as discussing sensitive matters with employees, the reality is, the vast majority of today’s HR processes and workflows can easily be automated.

For instance, machine learning algorithms can be used to weed through job applicants, saving recruiters time and aggravation, while intelligent automation can handle new employee onboarding far faster and more efficiently than a human agent could. To get you started, check out these 5 tips for optimizing HR with automation.

Of course, none of these things will be possible without the right technology. Thankfully, you don’t have to be an AI guru to leverage machine learning, nor do you have to hire a team of experts. In fact, you don’t even have to know how to code. Experience the power of plug-and-play intelligent automation by requesting an interactive demo of Ayehu or jump right in with your free 30-day trial today!

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Alert fatigue dragging your IT security team down? Here’s how to get things back on track.

Alert fatigue killing your IT security team The number of IT security incidents making their way into the enterprise each day is staggering – somewhere in the hundreds of thousands. Today’s security professionals often find themselves running in circles, constantly putting out fires and treading water. The term “alert fatigue” has become commonplace and those in IT leadership are struggling to find a way to ease the burden and reduce the risk of costly turnover in an already short-staffed field. If you are among those leaders, here are five things you can start focusing on today that will improve the work environment tomorrow.

Arm them with the right technology.

First things first, you cannot expect your IT security team to be successful against ever-increasing threats if they aren’t armed with strong and intuitive technology. By incorporating intelligent automation in the incident response process, the same tech that the hackers are using can then be used to protect against them, 24/7/365.

Empower front-line employees.

Lower tier level employees may not be capable of handling extremely sensitive or complex tasks, but by leveraging tools like automation, you can effectively empower them to handle a good portion of the basic security function on their own, without the need for escalation. This will also alleviate the pressure on high level IT security personnel and allow them to focus their time, efforts and skills on more critical projects.

Develop best practices.

Use detailed analytics to evaluate your network, systems and applications with the goal of identifying and addressing vulnerabilities before the hackers have a chance to exploit them. Additionally, with the assistance of artificial intelligence, existing processes and policies can be routinely tested to pinpoint bottlenecks and develop best practices for improved operations going forward.

Improve the communication process.

Much of the frustration experienced by IT security personnel can be traced back to a lack of quality communication within the department. Without the right plan and technology in place, a breakdown in the notification and escalation process can result in costly delays, which can dramatically impact the bottom line. Adopting a bi-directional and remote communication strategy ensures a smoother, more efficient and timely execution of required actions.

Eliminate coding and scripting.

When the IT security team is wasting valuable time writing scripts and coding, they’re not focusing on what’s most important: timely and effectively incident response. The longer it takes to remediate a successful breach, the more damage it can cause the enterprise. The right IR tool should eliminate the need for manual scripting, which will streamline operations and also relieve unnecessary pressure from your IT department.

Is your IT security team struggling to keep their heads above water? Are advanced persistent threats (APTs) draining your skilled personnel and increasing your risk of losing top talent due to fatigue and burnout? If so, the time to take action is now. Take Ayehu for a test drive today and experience for yourself how intelligent automation can give your IT security personnel the tools they need to do their jobs successfully.

How to Get Critical Systems Back Online in Minutes

Want to attract and retain top IT security talent? Here’s how.

As any IT leader will acknowledge, attracting top talent is only half the battle. It’s keeping them on that’s the real challenge. And with an average employee tenure of only about 3 years, it’s a serious concern for many organizations across the globe. Add in the complex, fast paced and highly stressful role of IT security and you’ve got quite the conundrum. So, what’s the secret? How can you do things differently so that your company remains as safe as possible from cyber-attacks while your talented employees stay on for the long haul? Here are 7 tips to point you in the right direction.

Keep them challenged. The last thing you want is for your IT security personnel to become bored and stagnant in their current positions. Avoid this by investing in ongoing training, setting up mentoring programs, and offering opportunities to learn about and master new strategies and technologies. The more you keep your IT security employees engaged and involved, the less likely they’ll be to look elsewhere.

Rotate project time. Being stuck on the same project day in and day out can lead to fatigue and frustration. Consider rotating employees onto various IT security projects so that they don’t feel stuck. This will provide exposure to and the opportunity to learn about new skills and also open up the door to be able to approach long-term projects from differing perspectives – both of which can benefit your organization.

Give them the tools they need. These days, keeping up with the onslaught of cyber-attacks is nothing short of exhausting. Don’t leave your IT security personnel out to dry by making them handle this monumental task manually. Arm them with the technology they need to do their jobs better, faster, more efficiently and more effectively, such as automated incident response.

Provide a safe place to vent. Without question, the job of keeping an entire organization safe from the potentially devastating financial and reputational damage a successful breach can have is incredibly stressful. Additionally, IT security personal often feel tense due to the amount of classified and confidential information they are entrusted with. Provide an opportunity and a secure avenue for these employees to vent their feelings.

Encourage time off. Everybody needs a little down time, but given the fast-paced and highly stressful field of IT security, these employees could probably use some time off more than anyone else in your organization. This is where technology can help. By automating a good portion of tasks and leveraging the cloud to embrace more flexibility, your team can take the much needed time off they deserve without the company feeling any negative impact.

Use realistic metrics to measure success. One of the biggest reasons IT security professionals find themselves dissatisfied at work is because they feel they aren’t being adequately recognized. This is often due to a lack of clear and specific metrics for success. Management should set realistic expectations, communicate openly and routinely measure progress. Good work should be rewarded and areas of improvement identified and addressed in a positive, productive way.

Empower them. If your employees feel that their only option is to come in every day and put in 8-10 hours of labor, they’re not going to develop any kind of connection or loyalty to your organization. On the other hand, if they know that the work they do plays a direct role in the “big picture” and that their achievements are tied into the company’s overall success, they’ll be much more plugged in, which means they’re more likely to stay on for the long haul. Empower them by inviting ideas and encouraging autonomy.

Are you doing enough to keep your IT security personnel satisfied, engaged and plugged in? If not, you could be facing higher turnover, which can negatively impact your company’s bottom line and also leave you more vulnerable to dangerous cyber-attacks. By implementing the above tips, you’ll create a more positive work environment that fosters longevity. Happy employees will work harder to ensure that your organization remains strong, secure and successful.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

How to Maximize Your Cybersecurity in 7 Simple Steps

How to Maximize Your Cybersecurity in 7 Simple StepsKeeping your organization safe against the barrage of attacks coming in at an alarming rate is no easy feat. Not only are cyber criminals smarter and more sophisticated than ever before, but they’re also much more relentless. Hackers seeking access to your sensitive data will stop at nothing to get what they want. You have to be ready to do battle at all times, day or night. Is your cybersecurity strategy strong enough to withstand the onslaught? If not, here are seven essential steps that will put you in a much better position.

Step 1 – Assess your risk posture. This is the first step, but also an important part of ongoing cybersecurity efforts. Identify areas of risk and potential vulnerabilities through which hackers may attempt to gain access to your network. Staying a step ahead of the game can prevent attacks from occurring in the first place.

Step 2 – Set up monitoring and security controls. Anti-virus, malware and firewalls should already be in place. More comprehensive network monitoring solutions are also recommended to achieve a stronger line of defense.

Step 3 – Invest in incident management. These days the question isn’t will your company be attacked, but when. Network security measures are designed to prevent invasion and they do a decent job. Unfortunately, they’re not foolproof. Strengthening these tools with automated incident response ensures that if a hacker manages a successful breach, the incident will quickly be detected, isolated and eradicated without the need for any human intervention.

Step 4 – Educate employees. Cybersecurity isn’t something only the IT department must be concerned with. It’s everyone’s job. To that end, make sure each and every employee within your organization is clear on what his or her role is, how to keep information safe and what red flags to watch for.

Step 5 – Manage user privileges. Research indicates that the biggest threats to a company’s information security are insiders. In most cases, users are unaware they are compromising sensitive data. In others, the perpetrator does so maliciously. To mitigate these risks as much as possible, be diligent about managing user privileges. Limit, monitor and audit user activities accordingly.

Step 6 – Create an all-inclusive security policy. When defining your cybersecurity strategy, don’t forget to account for things like removable media, mobile devices and remote workers. These things can present an added risk to your secure network. Establish and implement controls over media usage. Develop and enforce a mobile working policy. This will keep data secure, both at rest and in transit.

Step 7 – Leverage data to develop best practices. Perform routine audits of any and all security events to identify areas where improvements can and should be made. Utilize data from past incidents to develop and improve your organization’s best practices for responding to future incidents.

Remember – cybersecurity isn’t a “set it and forget it” strategy. It’s a living, breathing practice that must evolve alongside the many attacks that are being waged against your business on a daily basis. By implementing the above steps and harnessing the technology that’s available to you, your organization will assume a much stronger posture against any threat that may arise.

Could your company benefit from the enhanced protection of automated cyber security incident response? Find out today by taking Ayehu for a test drive.

How to Get Critical Systems Back Online in Minutes