The Secret to Overcoming Employees’ Fear of Automation

The Secret to Overcoming Employees’ Fear of AutomationThere are lots of reasons an organization may struggle with the decision to automate. For instance, there’s the financial investment and, of course, the time and resources it will take to integrate and roll out the new platform. But perhaps the biggest hurdle many companies face when it comes to successfully adopting automation is the resistance they get from employees.

Whether they’re just uncomfortable with change or they’re worried that the technology will make their jobs redundant, without buy-in across the board, your automation implementation project will be much more difficult than it has to be. Thankfully with the right approach and some strategic planning, this fear of automation can be overcome.

What’s the secret? One word: communication.

The reality is, people fear what they don’t understand. The mistake many organizations make when implementing automation is to leave employees out of the loop. Not only does this lack of communication breed fear of the unknown, but it also allows legitimate questions to go unanswered and irrational concerns to go unaddressed.

Instead, part of the planning process that happens well in advance of the new technology being implemented should include a strategy for letting employees know what’s happening, why and – most importantly – how it will actually benefit them (as opposed to ruin their lives and career.)

Some important factors to keep in mind:

  • Buy-in starts from the top and trickles down, so make sure executives and managers are on-board, positive and openly supportive of the new automation platform.
  • Keep the lines of communication open in both directions. Encourage employees to voice their concerns and ask questions and respond honestly.
  • Whenever possible, include end-users in decisions, even if it’s through polls and surveys. When people feel heard and empowered, they’re more likely to view change in a positive light.
  • Don’t just tell them the features of automation, but demonstrate how those features will benefit them. For instance, instead of saying automation will improve efficiency, show them that they will no longer have to be tied down by those boring manual tasks anymore.
  • Have a plan in place for those whose roles will be changing. In some instances, automation will inevitably result in significant changes to particular roles held by humans. If possible, offering options like upskilling, further training and other career path opportunities can ease this transition and make it a more positive one.

Of course, in order to achieve this level of open, honest and positive communication, organizational leaders must themselves have a clear understanding of what automation is and how it will impact the day to day lives of their employees. Designating a Chief Automation Officer (CAO) to spearhead training, planning and communication can be highly beneficial, both with the initial roll out as well as the ongoing utilization of the technology as it continues to evolve and improve in the future.

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IT Process Automation Survival Guide

Three Simple Steps for Successful IT Process Automation Implementation

Three Simple Steps for Successful IT Automation Implementation

For IT professionals, implementing a new software solution often means hours, days, weeks, or even months of work – developing, testing, training, monitoring and adjusting until everything is running smoothly. The good news is, when it comes to IT Process Automation, this doesn’t have to be the case.

In fact, provided you choose the right product, you can have your new IT Process Automation workflows set up and working in just three easy steps. Sound too good to be true? It’s not – we promise! Here’s how it’s done.


Step 1. Develop Your Idea

The first step in successfully implementing IT Process Automation is to determine the specific pain points that your organization is facing. What is it that is slowing your valuable personnel down and keeping them from being able to focus on more important business issues? Create a list of these things and describe each one in as much detail as possible. This is what you will use as your foundation or road map to begin to develop a customized solution.

Step 2. Analyze and Process

Next, you will need to determine exactly what the current procedures are, how the pain points or repetitive tasks you’ve identified are presently being handled, who handles what, what actions are being taken, and how long it takes to perform each step / task. This will help you to prioritize your list of needs to determine which areas should be tackled first.

Step 3. Test and Implement

The last step in the implementation process involves designing, implementing and testing quick automation steps. For best results, this process should involve:

  • Defining the specific desired outcome of each workflow you develop
  • Determining whether it will be scheduled or triggered by a certain event or occurrence
  • Deciding whether the entire process should be automated or whether you would like manual intervention at some points during the process (and if so, what those points are)

It is recommended that you use a flowchart to draw out the workflow process using the information from the analysis you’ve already conducted. Use the flow chart to list the main activities of the procedure, the expected results of each activity and the required resources if any. Add information about which workflow activities you intend to use in the listed section of the workflow.

Once your flowchart is complete, you can then use the information it contains and the process order it’s been placed in to create your actual workflow using your IT Process Automation software. As you are implementing your workflow, be sure to test it by using the various triggers or programmed schedule rules. You want to make sure that the desired results you’ve defined previously are being achieved and that these results are both accurate and consistent.

It is also recommended that you use a short pilot period for every new workflow. Test it on a small group of servers or involve only few users before executing it on a large scale. Once you’ve determined that the workflows you’ve created are functioning exactly as they should, you are now ready to officially roll them out and start automating all of those time-consuming and repetitive tasks, improving the productivity and efficiency of your organization.

IT Process Automation Survival Guide