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How Too Many IT Automation Tools Can Hinder the Cloud

How Too Many IT Automation Tools Can Hinder the CloudFor obvious reasons, you’ll rarely hear us indicate that there could ever be too much automation. To the contrary, the more an organization embraces and employs IT automation technology, the more streamlined, efficient, cost-effective and productive the entire organization can be. What we will say, however, is that implementing too many such automation tools can, in fact, have the opposite effect on operations, specifically for those companies using cloud technology. Instead of trying to mishmash everything together, enterprises should focus on choosing and implementing a more comprehensive solution.

Cloud technology has virtually revolutionized the way businesses operate. When leveraged properly, this type of environment should make everyone happier and more productive, from the CEO to the front-line end-users and everyone in between. The problem is, many companies approach cloud IT automation entirely wrong. Traditionally, IT personnel had to think in terms of compliance, availability, latency and how those things interacted together.

With the dynamics of cloud, however, IT now has to shift its focus on how to leverage all of those services to other business units. This shift has dramatically increased the complexity of the management process and while IT automation is ultimately designed to aid in this area, teams often muddy the waters and hinder progress by over-specifying and hyper-focusing. Instead of the cohesive infrastructure that’s desired, this creates a more fragmented, siloed and subsequently inefficient environment.

The key lies in choosing a comprehensive IT automation tool that can handle the complex and changing dynamics of IT and beyond. Given the dizzying number of vendors in the cloud management platform space, this task can be nothing short of overwhelming. Many fall into the trap of selecting multiple tools from different service providers while others succumb to the alarming number of acquisitions and changes that so many cloud vendors experience. What they end up with are several tools that are ultimately working against, rather than with, one another.

To avoid this, IT professionals should take the necessary time and apply careful consideration to the selection process. Rather than picking several different IT automation tools, decision makers should focus on weighing their options and making a more mindful investment. Of course, they must also be careful that they not end up with a tool that is not sufficient for their needs, or one that has way more bells and whistles (and subsequent costs) than what they require. The goal is to find a happy medium with a comprehensive solution that is most closely aligned with the specific needs, pain points and overall objectives of the organization.

In reality, there may always be a need for more than one single automation tool, particularly in the dynamic cloud environment. In fact, if Gartner’s prediction was on target, 75% of large enterprises already have more than four diverse automation technologies within their management portfolio. As a general rule of thumb, however, the fewer tools you implement, the better, so bear this in mind during the evaluation and selection process.

Another key thing to consider is avoiding the common mistake of approaching IT automation from an opportunistic perspective, rather than one that is systematic in nature. Because opportunistic decisions are based on individual needs and pain points, they ultimately facilitate the siloed environment of traditional IT where each department or team employs a different automation tool to meet their unique needs. As a result, too many tools lead to loss of control and marked inefficiency.

On the other hand, systematic IT automation covers the big picture, taking into account the needs, visions and goals of the entire organization, rather than each individual team or department. Consequently, automation tools are more strategically assessed and selected with the overarching purpose of bridging interdepartmental gaps and creating more streamlined operations across all systems, programs and applications.

If you’ve fallen into this trap and fear that your organization is employing too many unnecessary or redundant tools, the time to take action and turn things around is now. We recommend taking a step back, carefully assessing your current state and finding an IT automation solution that will allow you to trim down and run a much more efficient, effective cloud environment.

If you’re interested in learning more about how the eyeShare product has been designed and developed with this purpose in mind, schedule a free product demo today or better yet – download your free 30 day trial to get started today!



eBook: 10 time consuming tasks you should automate




5 Do’s and Don’ts for Cyber Security Incident Response

5 Do’s and Don’ts for Cyber Security Incident ResponseEffective cyber security incident response is almost completely about preparing ahead of time. By taking a proactive approach rather than a reactive one, you can help thwart the majority of incoming threats and more effectively address those incidents that may have somehow found their way in. This can dramatically decrease the impact of an attack, reducing downtime and mitigating damages as much as possible. That said, there is a right way and a wrong way to approach the concept of incident response. Here are 5 critical do’s and don’ts to help keep you on the right path toward maximum protection.

Do get leadership onboard as quickly and completely as possible. If you want your cyber security incident response strategy to be strong and effective enough to withstand today’s sophisticated attacks, you have to make wise investments into both staff as well as technology. This can’t be done comfortably without buy-in from those in top leadership positions, whether it’s the CTO or a top board member. If you need some guidance, here are some tips for selling the importance of this to key decision makers.

Don’t assume the amount you spend equates to your level of protection. In fact, there are a good number of products on the market today that feature a whole host of bells and whistles that most organizations don’t even need. While it’s certainly true that you get what you pay for, when it comes to cyber security incident response, it doesn’t have to be the tool with the biggest price tag. Instead, focus on finding a product that is versatile and scalable, meets your unique needs and most adequately addresses your specific pain points.

Do develop a strategy ahead of time. As mentioned in the introduction to this article, effective incident response is about planning ahead and being proactive. That means having a well-trained team of security professionals in place and arming them with the tools and technology they need to do their jobs most effectively. It also means staying up-to-date with the latest trends and adjusting your strategy accordingly, as needed.

Don’t assume cyber security incident response is solely IT’s responsibility. Sure, this is the team that will primarily handle the brunt of the incident response process, but cyber security is ultimately everybody’s job. Organizational leaders should be privy to and included in the decisions and strategies that relate to incident management. Furthermore, employees at every level should be educated to reduce the level of vulnerability of the business on a whole.

Do invest in ongoing training. Since we’ve already established the fact that cyber security is a company-wide effort, the next logical step should involve investing in adequate training for everyone from the C-Suite executives to the front-line team members. IT and security professionals in particular should receive regular and ongoing training to ensure that they remain abreast of what’s happening in the world of cyber-crime.

These days, online threats are increasing by the minute. Taking these do’s and don’ts into account will go a long way toward creating a more solid line of defense against would-be attackers and help keep your organization’s sensitive data safe from potential compromise. Not only will this save your company money, but it will also protect your hard-earned reputation and help you maintain a more competitive advantage in your chosen industry.

Ready to beef up your cyber security incident response plan? Download your free 30 day trial of eyeShare today.





How to Get Critical Systems Back Online in Minutes




Comparing IT Process Automation Solutions? 4 Things to Keep in Mind…

Comparing IT Process Automation Solutions? 4 Things to Keep in Mind…By now, surely you’ve heard about IT process automation and its many benefits, not the least of which include reduced costs, increased operational efficiency, reduction of errors and subsequent mitigated risks. But recognizing the value of ITPA is really only the first step in the process. The next, and perhaps the most critical, action you must take is determining which automation tool will be the best fit for your needs. If you’re knee-deep in the evaluation process or are just starting out, here are 4 important things to keep in mind.

Straightforward Implementation –Getting a new automation solution off the ground and fully functioning doesn’t have to be a huge headache, nor should it be. That’s why it’s important to pick a product that will be straightforward and easy to implement. What kind of training does the developer offer? Can the software be integrated with existing programs and applications, and if so, how quickly and seamlessly? How much support is available during and after implementation?

Ease of Use – The ideal ITPA solution should offer robust features and complex functionality, but ultimately be easy and quick to implement. Otherwise, it can be incredibly challenging to drive adoption. The purpose of IT process automation is to make the lives of your workers easier, not more difficult, so make sure one of the key areas you evaluate is the product’s UI. If possible, speak with other customers about their experience using the tool before making your final decision.

Extent of Automation Capabilities – You may have the intention of starting out slow with automation, but in reality, if the product you select is truly worth the investment, it should support much more than just the basics. If it doesn’t, chances are you will ultimately outgrow it and face the hassle of selecting and adopting a new ITPA product in the not-so-distant future. In addition to automating routine IT tasks, a quality enterprise automation solution will also be capable of streamlining complex processes and workflows.

Ability to Integrate – In a perfect world, every organization would operate under one centralized system for every business function. Unfortunately, this is rarely – if ever – the case. In reality, most businesses rely on a myriad of different programs, systems and applications, particularly in the IT department. In order to truly benefit from IT process automation, the tool you choose should be fully integratable with your legacy systems. The ultimate goal is to leverage ITPA for removing silos and creating a more cohesive and functional infrastructure, but it starts with the right product.

In today’s digital age, the question for most organizations is no longer whether automation should be adopted, but rather when and how to do so most effectively. By knowing what key areas to measure when evaluating an ITPA product, decision makers can feel much more confident that the solution they choose will suit their needs and provide maximum benefit.

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IT Process Automation Survival Guide




Building IT Process Automation into Your Company Culture

Building IT Process Automation into Your Company CultureIn order for IT process automation to be truly successful and produce sustainable results, it can’t be a one-off project that is exclusive to the IT department. It has to be woven into the very culture of the organization and fully embraced across the entire company. But changing corporate culture is much easier said than done. How can you incorporate automation so that it becomes an integral part of the everyday work environment? Here’s a good way to start.

Get buy-in from top leadership. Cultural changes typically start at the top and trickle downward, so make sure that everyone in a leadership role within your organization understands the benefits of IT process automation and why it’s so critical that it become a part of the underlying atmosphere of the company as a whole. Once they’re on board, it’s time to start leading by example.

Sell the benefits. If you want your company culture to embrace automation, you have to make everyone in every position aware of how it will benefit them directly. In other words, show what’s in it for them. Otherwise, you will lack the support needed to make the final shift. Remember, IT process automation isn’t just about those running your help desk. Things like self-service automation also provide enhanced flexibility, autonomy and empowerment to the end-user. Get the message out.

Identify and address obstacles. Change management is challenging, especially when it involves the evolution of an entire corporate culture, but it’s not impossible. You just have to understand what’s standing in the way so you can overcome those obstacles. For instance, if your employees are scared that IT process automation will make them obsolete, they will resist. You have to address and quell that fear head on by showing them the opportunities it will bring for new roles and the ability to do more with less.

Incentivize and reward. Culture change happens much more smoothly and effectively when it’s not shoved down the throats of your employees. Instead of simply telling them and expecting them to adapt, make them a part of your company’s evolution. Not only will this help them better understand the reasons behind the change, but the buy-in will create a much stronger foundation for the shift across the board.

Keep it fluid. The beauty of IT process automation, and technology as a whole, is that it’s constantly changing and improving. A corporate culture is much the same in that it should be something that can be molded and enhanced as needed. Keep an open mind and make modifications where necessary. As long as you’ve got a solid foundation to work with, the only way you can go is up.

Have you been successful in weaving IT process automation into your organizational culture? Please share your insight, advice and tips in the comment section below. And don’t forget to download your free 30 day trial of eyeShare.





eBook: 10 time consuming tasks you should automate




5 Things to Look for in Cyber Security Incident Response Executives

5 Things to Look for in Cyber Security Incident Response ExecutivesIn the past, the job of cyber security could sufficiently be handled by anyone in the IT department. These days, with attacks becoming more frequent and complex, more and more organizations are recognizing the need to hire a designated cyber security incident response professional to help protect sensitive data from landing in the wrong hands. If you’re considering recruiting someone for this role within your company, here are 5 key characteristics to look for.

Experience & Tech Know-How – It may go without saying, but it’s important enough to warrant mentioning that the right candidate for the role of security executive should have adequate experience in that area. This means a background not just in IT, but specifically in managing the entire cyber security incident response process, preferably including the use of automation and other systems and sophisticated strategies. Accolades like Masters Degrees are impressive, but keep an open mind and remember that hands-on experience is often much more valuable than a diploma.

Leadership Ability – Depending on the size of your organization, you may need to designate an entire team who will exclusively work on developing, implementing and managing your cyber security incident response plan. Even if you don’t currently have that need, if growth is one of your business objectives, chances are there will be a need in the future. As such, you want to choose an executive that has proven ability to effectively manage and lead others.

People Skills – The task of cyber security isn’t exclusive to the IT department. In fact, it should encompass many other areas and key individuals of the organization, including other executives. For this reason, the person in charge of your company’s security should possess the necessary skills to be able to work well with others on every level both within and outside of the IT department.

Aptitude for Innovation/Analysis – Another component of cyber security incident response is the role it plays in developing best practices and furthering business growth initiatives. This requires a leader that has the skills and ability to gather and analyze data so that appropriate reporting can be done in areas like accounting, marketing and more. The ideal candidate will have experience in the decision-making process and also be capable of identifying opportunities where they exist.

Global Outlook – Cyber criminals hail from every corner of the earth. For this reason, the individual in charge of incident response must have a keen eye for global trends as well as the ability to see things from a broader perspective. From guarding against internal threats to staying abreast of the latest in phishing tactics to preparing for complex, multi-device and intercontinental attacks, the role of security executive runs the gambit. The right person for the job must be mindful of this and well prepared to keep the organization a step ahead of those who seek to do it harm.

With the rapid increase in frequency and complexity of cyber-attacks, the need for dedicated security executives is equally on the rise. The five skills listed above can help you identify and select the ideal candidate for the job on the very first try, saving you time, money and aggravation and keeping your company safe from would-be attacks.



eBook: 5 Reasons You Should Automate Cyber Security Incident Response




Rolling Out Robotic Process Automation – Best Practices

Rolling Out Robotic Process Automation - Best PracticesWe recently discussed the many distinct benefits that robotic process automation has to offer businesses of every size and industry. But what about those first few steps? How can one develop an implementation strategy that will make rolling out RPA as smooth and stress-free as possible? If you’re preparing to adopt RPA for your organization, here are a few best practices to keep in mind.

Involve the Whole Team – Even if the RPA technology will be managed by a specific department, such as IT, that doesn’t mean the implementation process should be exclusive to that group. To the contrary, nobody will understand the very processes you’re trying to automate better than the end-user. Tap into this resource during the planning and implementation process to ensure that every necessary angle is covered.

Make it a Collaborative Effort – Expanding on our previous point, the implementation of robotic process automation shouldn’t be handled in silos, but rather as a collaborative effort amongst all of the teams and departments that will be directly affected by this new technology. During the planning stage, it might be helpful to hold focus groups and gather as much feedback as possible from different perspectives. As a bonus, this process can help you identify change champions who will further support the adoption of your automation initiative.

Develop a Core Team – When it comes time to focus on which tasks and workflows should be automated and what each step of the implementation process should be, it’s always good practice to have a dedicated automation team to lead the cause. Most likely, this group would be made up of individuals from within your organization, but it may involve some external consulting, depending on the size and scope of the project at hand.

Leverage Self-Service – The goal of robotic process automation is to maximize efficiency and productivity levels. Self-service automation is a great tool for achieving these goals. Not only does it save the end user time and aggravation, but it also frees up your IT help desk personnel to focus their efforts on more strategic and complex issues. Incorporate self-service into your RPA initiative as much as possible.

Drive and Measure Adoption – One thing is for sure, nobody likes change. Driving adoption of a new technology, such as RPA, can be incredibly challenging. That’s why developing a strong and strategic change management plan is critical. It’s also why identifying change champions is such an important step, since these individuals will lead the charge on your behalf. If you’re dealing with resistance, check out these tips for managing change effectively.

As with anything else in the business world, preparation is the key to success when it comes to implementing robotic process automation. By planning ahead and keeping the above best practices in mind, your RPA initiative will be a much more positive and painless experience for everyone.



EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




How IT Process Automation Can Make Compliance a Breeze

How IT process automation can make compliance a breezeIn today’s fast paced business environment, it can be a hassle to keep track of all the important data you’re dealing with, but it’s an absolute necessity if you are to remain compliant. Regardless whether it’s an external regulatory body, like HIPAA or Sarbanes-Oxley, or even the occasional internal audit to ensure that regulations are consistently being met, you’re on the hook for maintaining proper documentation and producing that documentation if and when it’s needed. So how can you ease this burden and make staying in compliance much more manageable? Easy – you employ IT process automation.

It’s all about transparency.

With the right IT process automation solution in place, you don’t have to worry about manually keeping track of every important piece of data. In the event of an audit, either internal or external, you can easily access what you need, when you need it. There’s really no better way to remain in compliance than through automation.

Create an environment of consistency and uniformity.

One of the biggest challenges for a business to remain compliant is dealing with inconsistencies across the organizational structure as a whole. One department may be extremely diligent about documentation, while another may be lacking. Still others may do things completely differently than their peers, which can make organizing and presenting requested documentation to an external auditor a nightmare. IT process automation creates a uniform process that helps to keep every area of your business consistently compliant.

Get the freedom to focus on what’s most important.

Not only does process automation help with organizing, storing and accessing important data and documentation, but because you and your personnel are no longer forced to waste valuable time on mundane, repetitive tasks, you will be better able to focus on business critical issues – including compliance. So, it becomes a win-win in terms of staying compliant from start to finish.

Tackle problems before they become an issue.

Don’t let an auditor be the one to catch a problem within your organization. IT process automation provides the ability to receive real-time and accurate notifications so that critical business issues can be identified and addressed in a timely manner, before they develop into a more serious or costly problem for your business. Fewer things falling through the cracks equates to a more compliant business overall.

Test, test and test again.

The best way to prepare for a potential audit is to conduct occasional internal tests. Not only will this help identify areas of weakness so they can be addressed immediately, before they become a serious concern, but it will ensure that your data can be quickly and easily accessed when and if an external audit should become necessary.

Make audits quick and painless.

If you’ve ever experienced an audit, you know that it can be a long, drawn out and painful process – especially if you weren’t well-prepared ahead of time. Without the right technology in place, audits can force you to pull your personnel away from their day to day tasks, causing production delays and an increased burden of workload on the rest of the team. Days, weeks, or months of digging up data and producing documentation could easily spell a loss of profits for your organization, not to mention the consequences of failing any area of your compliance check. Automation makes the process of an audit go much more smoothly, which means less disruption to workflow and a faster turnaround.

For most organizations, regardless of industry, compliance is a challenging but necessary part of doing business. The good news is it doesn’t have to be a costly, workflow disrupting headache for you or your team. With the right IT process automation software in place, you can uniformly organize and access all of your important data without having to waste precious time and resources, so that if and when an audit comes up, you’ll be ready!

IT automation makes the process of staying compliant a breeze.

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IT Process Automation Survival Guide




IT Process Automation Implementation: Managing Resistance to Change

IT Process Automation Implementation: Managing Resistance to ChangeIT process automation offers a variety of significant benefits to organizations, including improved efficiency, enhanced productivity, greater accuracy and output and an overall cost savings. For companies that have yet to employ this technology, however, the biggest hurdle to overcome in doing so is often resistance from employees. For some, this contention comes from fear of becoming obsolete, while others simply don’t like change. Whatever the reason, having the right strategy in place can help make rolling out ITPA a smooth, painless and positive experience for everyone.

Change Management is About People

On the surface, managing change while implementing a technological advancement such as IT process automation may seem to be all about the systems and processes being automated. In reality, however, change management is about understanding the fears, needs and desires of your company’s most valuable asset: your people. By addressing the human side of change, you can overcome the roadblocks and obstacles in your way and effectively change the outlook of even the strongest opposition.

Generally speaking, people tend to fall into 3 distinct categories when it comes to adopting something new:

  • Those who vehemently oppose the proposed change
  • Those who are tentative about change
  • Those who are change champions

When planning your IT process automation project, your strategy should incorporate the appropriate actions to address those individuals who fall into the first two categories. The ultimate goal is to change how your employees view the new technology being rolled out so that the process becomes a positive initiative that is driven forward by support rather than bogged down by resistance. That said, here are some proven best practices for effectively managing change in the workplace.

Conduct a readiness assessment. This can be done a number of ways, from holding focus groups to conducting a survey amongst all users. The purpose of a needs assessment is to identify the risks, benefits and potential obstacles that you may encounter when rolling out your IT process automation project. It can also be helpful in determining areas of greatest resistance as well as the reasons behind the contention. Remember the old adage, you can’t fix what you don’t know is broken.

Sell the benefits. People aren’t going to jump on your ITPA bandwagon unless and until you’ve convinced them that it’s worth their while. They want to know what’s in it for them. Address this by identifying, documenting, communicating and reiterating the specific benefits that adopting automation will have for each individual and team.

Make communication a priority. One of the biggest reasons people resist change is because they don’t understand what is being done or why it’s happening. This lack of knowledge naturally breeds fear, which can derail your IT process automation initiative. To avoid this, keep the lines of communication open and make sure everyone knows not just what the big picture is, but also their important role in contributing to that big picture goal.

Lead by example. Leadership at every level and in every department should be on-board with the proposed IT process automation project. Excitement and positivity can be very powerful tools in effecting change across an organization. Make sure you have complete buy-in from all executives prior to launching your project and that they understand the importance of solidarity across the board.

Identify and leverage change champions. These are the individuals who are most excited about the adoption of IT process automation and the many benefits it will provide. By identifying these key employees, you can begin to leverage them to influence their peers who may be feeling a bit less enthusiastic about the proposed change. These individuals can help bridge the gap between front-line employees and management and become a voice for those directly impacted by change.

IT process automation can dramatically improve your organization’s overall performance, but rolling out such an initiative can rarely be achieved without some type of resistance. By taking a proactive approach and developing and implementing an effective change management strategy, the experience will be much more positive for everyone involved.

Nervous about how your ITPA project will be received by your employees? The eyeShare product is designed for fast and seamless implementation, so you can focus your efforts on what’s most important: investing in the happiness of your employees.

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eBook: 10 time consuming tasks you should automate




Cyber Security Incident Response – 5 Steps to Enhance Your Organization’s Preparedness

Cyber Security Incident Response – 5 Steps to Enhance Your Organization’s PreparednessIs your organization truly prepared to handle a potential data breach? With well-known brands and industry leaders regularly being dragged through the mud by the media due to lack of protection of sensitive data, it’s becoming abundantly clear that nobody is safe anymore. In fact, experts predict that threats to businesses will only continue to increase, both in frequency and in complexity. If your cyber security incident response strategy could use a little more oomph, here are 5 things you can do today to fortify your level of protection.

Identify Areas of Risk – It’s often said that to catch a criminal, one must think like that criminal – to get into his or her head and view the world from a different perspective. When it comes to cyber security, the same concept can and should be applied. Start by identifying which data your organization possesses that would be most likely to be targeted. Then, develop your cyber security incident response plan around that.

Practice Makes Perfect – You probably already conduct regular fire drills to ensure the safety of your personnel in the event of an emergency. Shouldn’t your cyber security incident response plan receive the same level of testing and tweaking? Your strategy should always remain fluid and reviewed on a regular basis to ensure its effectiveness so that when, not if, an attack occurs, you will be ready. As a starting point, review past records to identify which types of incidents you’re most prone to.

Make it a Team Effort – It’s important to remember that cyber-attacks don’t just have the potential for monetary loss, but they also often result in reputational damage and even lawsuits. In order for your cyber security incident response plan to be truly effective, it must cover every angle. That’s why it’s a good idea to include other departments, like legal and public relations, in the process.

Keep Leadership In the Loop – While the task of protecting sensitive data may be handled primarily by IT, incident response is something that should be a company-wide priority. That includes top leadership, such as your C-Level executives and your Board of Directors. Involve these decision makers in as much of the process as possible, from planning to response strategy, and encourage them to be active participants.

Empower Your Team – Your IR strategy is only as good as the people you’ve got managing it and the tools they’ve been given to do their jobs well. Make sure that your IT team has access to everything they need to stay a step ahead of online threats, such as incorporating automation into the cyber security incident response plan to make response and resolution faster and more effective. The more you invest in this area upfront, the more it will pay off in the long term.

In conclusion, the goal of any individual or team tasked with managing cyber security must include making their response and remediation strategy as strong as possible. The best way to achieve that goal is to ensure that the right people, processes and technology are all aligned accordingly. The eyeShare product can provide the ideal solution, bringing everything together and creating a much more solid defense across the board.

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eBook: 5 Reasons You Should Automate Cyber Security Incident Response




Approaching IT Process Automation from an Evolutionary Standpoint

Approaching IT Process Automation from an Evolutionary StandpointIn today’s dynamic and highly-competitive digital world, only those organizations that manage to achieve optimum agility will survive. In order to remain profitable, businesses must find a way to consistently meet the changing market expectations and increasing demands that are being placed on them from every angle. From a technology standpoint, a company’s IT department must be optimized to be able to deliver the services needed in the most efficient and cost-effective manner possible. With IT process automation, this is completely achievable, provided it’s applied using an evolutionary approach.

Back to Basics

If you think about it, when it comes to the enterprise IT environment, achieving a state of complete standardization still seems like a distant fantasy. For this reason, it is difficult for many organizations to adopt and embrace automation technology – a concept that is, for all intents and purposes, still futuristic and foreign to many. Doing so without first establishing a solid foundation based on basic fundamentals will inevitably result in frustration and often-times complete and utter failure.

To avoid this, a successful IT process automation strategy should be built upon three essential cornerstones:

It is Gradual and Grounded in Reality – Expecting to simply “set and forget” automation is a lesson in futility, as is expecting ITPA to instantly solve all of your organization’s problems. For an automation strategy to work, it must be done gradually and measured against realistic expectations. Can ITPA dramatically improve operational efficiency? Absolutely. But probably not overnight. These things take time and consistent effort.

It is Aligned with Business Goals – One of the biggest reasons automation projects fail is because they are implemented with the lofty intention of “automating everything.” In reality, IT process automation should be approached in an organized manner and as a solution to the specific needs of your organization. The areas of greatest need should be identified and automation applied on a step-by-step basis in order of importance and in direct alignment with your company’s overall goals and objectives.

It Features Multiple Layers – For IT process automation to truly benefit your organization, it must operate beneath the surface and be present on several layers. This includes automation on the machine, platform and application levels. Within the ITPA system, the strategy should involve all facets, from preventative actions to self-remediation. For instance, rather than just automating routine IT tasks, the technology should be leveraged to its fullest potential, including incident management, complex workflows and closed-loop processes.

Shifting to an Evolutionary Approach

The best way to achieve success with automation through an evolutionary approach is to implement the technology in several waves. Start by identifying key business initiatives and determining how automation can help. Smaller tasks can be automated first to gain confidence and develop best practices before then rolling out the technology to bigger, more complex tasks and workflows. Ongoing analysis of results and audits should be conducted to ensure continued alignment and support of business goals before additional ITPA projects are tackled. The thing to remember is that it’s a work in progress – a marathon, not a sprint.

Organizations today are finding it increasingly challenging to remain competitive. Achieving maximum agility, productivity and efficiency are all required in order to sustain profitability. The right IT process automation tool, approached from an evolutionary standpoint, can provide the outcomes necessary to consistently meet and exceed goals and expectations.

Are you leveraging ITPA for its optimum benefits? Not sure where to begin? Take a look at these top 10 automated tasks and then give it a try for yourself for 30 days. Click here to download.




How to Get Critical Systems Back Online in Minutes