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Building IT Process Automation into Your Company Culture

Building IT Process Automation into Your Company CultureIn order for IT process automation to be truly successful and produce sustainable results, it can’t be a one-off project that is exclusive to the IT department. It has to be woven into the very culture of the organization and fully embraced across the entire company. But changing corporate culture is much easier said than done. How can you incorporate automation so that it becomes an integral part of the everyday work environment? Here’s a good way to start.

Get buy-in from top leadership. Cultural changes typically start at the top and trickle downward, so make sure that everyone in a leadership role within your organization understands the benefits of IT process automation and why it’s so critical that it become a part of the underlying atmosphere of the company as a whole. Once they’re on board, it’s time to start leading by example.

Sell the benefits. If you want your company culture to embrace automation, you have to make everyone in every position aware of how it will benefit them directly. In other words, show what’s in it for them. Otherwise, you will lack the support needed to make the final shift. Remember, IT process automation isn’t just about those running your help desk. Things like self-service automation also provide enhanced flexibility, autonomy and empowerment to the end-user. Get the message out.

Identify and address obstacles. Change management is challenging, especially when it involves the evolution of an entire corporate culture, but it’s not impossible. You just have to understand what’s standing in the way so you can overcome those obstacles. For instance, if your employees are scared that IT process automation will make them obsolete, they will resist. You have to address and quell that fear head on by showing them the opportunities it will bring for new roles and the ability to do more with less.

Incentivize and reward. Culture change happens much more smoothly and effectively when it’s not shoved down the throats of your employees. Instead of simply telling them and expecting them to adapt, make them a part of your company’s evolution. Not only will this help them better understand the reasons behind the change, but the buy-in will create a much stronger foundation for the shift across the board.

Keep it fluid. The beauty of IT process automation, and technology as a whole, is that it’s constantly changing and improving. A corporate culture is much the same in that it should be something that can be molded and enhanced as needed. Keep an open mind and make modifications where necessary. As long as you’ve got a solid foundation to work with, the only way you can go is up.

Have you been successful in weaving IT process automation into your organizational culture? Please share your insight, advice and tips in the comment section below. And don’t forget to download your free 30 day trial of eyeShare.





eBook: 10 time consuming tasks you should automate




5 Things to Look for in Cyber Security Incident Response Executives

5 Things to Look for in Cyber Security Incident Response ExecutivesIn the past, the job of cyber security could sufficiently be handled by anyone in the IT department. These days, with attacks becoming more frequent and complex, more and more organizations are recognizing the need to hire a designated cyber security incident response professional to help protect sensitive data from landing in the wrong hands. If you’re considering recruiting someone for this role within your company, here are 5 key characteristics to look for.

Experience & Tech Know-How – It may go without saying, but it’s important enough to warrant mentioning that the right candidate for the role of security executive should have adequate experience in that area. This means a background not just in IT, but specifically in managing the entire cyber security incident response process, preferably including the use of automation and other systems and sophisticated strategies. Accolades like Masters Degrees are impressive, but keep an open mind and remember that hands-on experience is often much more valuable than a diploma.

Leadership Ability – Depending on the size of your organization, you may need to designate an entire team who will exclusively work on developing, implementing and managing your cyber security incident response plan. Even if you don’t currently have that need, if growth is one of your business objectives, chances are there will be a need in the future. As such, you want to choose an executive that has proven ability to effectively manage and lead others.

People Skills – The task of cyber security isn’t exclusive to the IT department. In fact, it should encompass many other areas and key individuals of the organization, including other executives. For this reason, the person in charge of your company’s security should possess the necessary skills to be able to work well with others on every level both within and outside of the IT department.

Aptitude for Innovation/Analysis – Another component of cyber security incident response is the role it plays in developing best practices and furthering business growth initiatives. This requires a leader that has the skills and ability to gather and analyze data so that appropriate reporting can be done in areas like accounting, marketing and more. The ideal candidate will have experience in the decision-making process and also be capable of identifying opportunities where they exist.

Global Outlook – Cyber criminals hail from every corner of the earth. For this reason, the individual in charge of incident response must have a keen eye for global trends as well as the ability to see things from a broader perspective. From guarding against internal threats to staying abreast of the latest in phishing tactics to preparing for complex, multi-device and intercontinental attacks, the role of security executive runs the gambit. The right person for the job must be mindful of this and well prepared to keep the organization a step ahead of those who seek to do it harm.

With the rapid increase in frequency and complexity of cyber-attacks, the need for dedicated security executives is equally on the rise. The five skills listed above can help you identify and select the ideal candidate for the job on the very first try, saving you time, money and aggravation and keeping your company safe from would-be attacks.



eBook: 5 Reasons You Should Automate Cyber Security Incident Response




Rolling Out Robotic Process Automation – Best Practices

Rolling Out Robotic Process Automation - Best PracticesWe recently discussed the many distinct benefits that robotic process automation has to offer businesses of every size and industry. But what about those first few steps? How can one develop an implementation strategy that will make rolling out RPA as smooth and stress-free as possible? If you’re preparing to adopt RPA for your organization, here are a few best practices to keep in mind.

Involve the Whole Team – Even if the RPA technology will be managed by a specific department, such as IT, that doesn’t mean the implementation process should be exclusive to that group. To the contrary, nobody will understand the very processes you’re trying to automate better than the end-user. Tap into this resource during the planning and implementation process to ensure that every necessary angle is covered.

Make it a Collaborative Effort – Expanding on our previous point, the implementation of robotic process automation shouldn’t be handled in silos, but rather as a collaborative effort amongst all of the teams and departments that will be directly affected by this new technology. During the planning stage, it might be helpful to hold focus groups and gather as much feedback as possible from different perspectives. As a bonus, this process can help you identify change champions who will further support the adoption of your automation initiative.

Develop a Core Team – When it comes time to focus on which tasks and workflows should be automated and what each step of the implementation process should be, it’s always good practice to have a dedicated automation team to lead the cause. Most likely, this group would be made up of individuals from within your organization, but it may involve some external consulting, depending on the size and scope of the project at hand.

Leverage Self-Service – The goal of robotic process automation is to maximize efficiency and productivity levels. Self-service automation is a great tool for achieving these goals. Not only does it save the end user time and aggravation, but it also frees up your IT help desk personnel to focus their efforts on more strategic and complex issues. Incorporate self-service into your RPA initiative as much as possible.

Drive and Measure Adoption – One thing is for sure, nobody likes change. Driving adoption of a new technology, such as RPA, can be incredibly challenging. That’s why developing a strong and strategic change management plan is critical. It’s also why identifying change champions is such an important step, since these individuals will lead the charge on your behalf. If you’re dealing with resistance, check out these tips for managing change effectively.

As with anything else in the business world, preparation is the key to success when it comes to implementing robotic process automation. By planning ahead and keeping the above best practices in mind, your RPA initiative will be a much more positive and painless experience for everyone.



EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




How IT Process Automation Can Make Compliance a Breeze

How IT process automation can make compliance a breezeIn today’s fast paced business environment, it can be a hassle to keep track of all the important data you’re dealing with, but it’s an absolute necessity if you are to remain compliant. Regardless whether it’s an external regulatory body, like HIPAA or Sarbanes-Oxley, or even the occasional internal audit to ensure that regulations are consistently being met, you’re on the hook for maintaining proper documentation and producing that documentation if and when it’s needed. So how can you ease this burden and make staying in compliance much more manageable? Easy – you employ IT process automation.

It’s all about transparency.

With the right IT process automation solution in place, you don’t have to worry about manually keeping track of every important piece of data. In the event of an audit, either internal or external, you can easily access what you need, when you need it. There’s really no better way to remain in compliance than through automation.

Create an environment of consistency and uniformity.

One of the biggest challenges for a business to remain compliant is dealing with inconsistencies across the organizational structure as a whole. One department may be extremely diligent about documentation, while another may be lacking. Still others may do things completely differently than their peers, which can make organizing and presenting requested documentation to an external auditor a nightmare. IT process automation creates a uniform process that helps to keep every area of your business consistently compliant.

Get the freedom to focus on what’s most important.

Not only does process automation help with organizing, storing and accessing important data and documentation, but because you and your personnel are no longer forced to waste valuable time on mundane, repetitive tasks, you will be better able to focus on business critical issues – including compliance. So, it becomes a win-win in terms of staying compliant from start to finish.

Tackle problems before they become an issue.

Don’t let an auditor be the one to catch a problem within your organization. IT process automation provides the ability to receive real-time and accurate notifications so that critical business issues can be identified and addressed in a timely manner, before they develop into a more serious or costly problem for your business. Fewer things falling through the cracks equates to a more compliant business overall.

Test, test and test again.

The best way to prepare for a potential audit is to conduct occasional internal tests. Not only will this help identify areas of weakness so they can be addressed immediately, before they become a serious concern, but it will ensure that your data can be quickly and easily accessed when and if an external audit should become necessary.

Make audits quick and painless.

If you’ve ever experienced an audit, you know that it can be a long, drawn out and painful process – especially if you weren’t well-prepared ahead of time. Without the right technology in place, audits can force you to pull your personnel away from their day to day tasks, causing production delays and an increased burden of workload on the rest of the team. Days, weeks, or months of digging up data and producing documentation could easily spell a loss of profits for your organization, not to mention the consequences of failing any area of your compliance check. Automation makes the process of an audit go much more smoothly, which means less disruption to workflow and a faster turnaround.

For most organizations, regardless of industry, compliance is a challenging but necessary part of doing business. The good news is it doesn’t have to be a costly, workflow disrupting headache for you or your team. With the right IT process automation software in place, you can uniformly organize and access all of your important data without having to waste precious time and resources, so that if and when an audit comes up, you’ll be ready!

IT automation makes the process of staying compliant a breeze.

Learn how it can help your business today by launching your own free trial today!





IT Process Automation Survival Guide




IT Process Automation Implementation: Managing Resistance to Change

IT Process Automation Implementation: Managing Resistance to ChangeIT process automation offers a variety of significant benefits to organizations, including improved efficiency, enhanced productivity, greater accuracy and output and an overall cost savings. For companies that have yet to employ this technology, however, the biggest hurdle to overcome in doing so is often resistance from employees. For some, this contention comes from fear of becoming obsolete, while others simply don’t like change. Whatever the reason, having the right strategy in place can help make rolling out ITPA a smooth, painless and positive experience for everyone.

Change Management is About People

On the surface, managing change while implementing a technological advancement such as IT process automation may seem to be all about the systems and processes being automated. In reality, however, change management is about understanding the fears, needs and desires of your company’s most valuable asset: your people. By addressing the human side of change, you can overcome the roadblocks and obstacles in your way and effectively change the outlook of even the strongest opposition.

Generally speaking, people tend to fall into 3 distinct categories when it comes to adopting something new:

  • Those who vehemently oppose the proposed change
  • Those who are tentative about change
  • Those who are change champions

When planning your IT process automation project, your strategy should incorporate the appropriate actions to address those individuals who fall into the first two categories. The ultimate goal is to change how your employees view the new technology being rolled out so that the process becomes a positive initiative that is driven forward by support rather than bogged down by resistance. That said, here are some proven best practices for effectively managing change in the workplace.

Conduct a readiness assessment. This can be done a number of ways, from holding focus groups to conducting a survey amongst all users. The purpose of a needs assessment is to identify the risks, benefits and potential obstacles that you may encounter when rolling out your IT process automation project. It can also be helpful in determining areas of greatest resistance as well as the reasons behind the contention. Remember the old adage, you can’t fix what you don’t know is broken.

Sell the benefits. People aren’t going to jump on your ITPA bandwagon unless and until you’ve convinced them that it’s worth their while. They want to know what’s in it for them. Address this by identifying, documenting, communicating and reiterating the specific benefits that adopting automation will have for each individual and team.

Make communication a priority. One of the biggest reasons people resist change is because they don’t understand what is being done or why it’s happening. This lack of knowledge naturally breeds fear, which can derail your IT process automation initiative. To avoid this, keep the lines of communication open and make sure everyone knows not just what the big picture is, but also their important role in contributing to that big picture goal.

Lead by example. Leadership at every level and in every department should be on-board with the proposed IT process automation project. Excitement and positivity can be very powerful tools in effecting change across an organization. Make sure you have complete buy-in from all executives prior to launching your project and that they understand the importance of solidarity across the board.

Identify and leverage change champions. These are the individuals who are most excited about the adoption of IT process automation and the many benefits it will provide. By identifying these key employees, you can begin to leverage them to influence their peers who may be feeling a bit less enthusiastic about the proposed change. These individuals can help bridge the gap between front-line employees and management and become a voice for those directly impacted by change.

IT process automation can dramatically improve your organization’s overall performance, but rolling out such an initiative can rarely be achieved without some type of resistance. By taking a proactive approach and developing and implementing an effective change management strategy, the experience will be much more positive for everyone involved.

Nervous about how your ITPA project will be received by your employees? The eyeShare product is designed for fast and seamless implementation, so you can focus your efforts on what’s most important: investing in the happiness of your employees.

Give it a try today with a free 30 day trial.





eBook: 10 time consuming tasks you should automate




Cyber Security Incident Response – 5 Steps to Enhance Your Organization’s Preparedness

Cyber Security Incident Response – 5 Steps to Enhance Your Organization’s PreparednessIs your organization truly prepared to handle a potential data breach? With well-known brands and industry leaders regularly being dragged through the mud by the media due to lack of protection of sensitive data, it’s becoming abundantly clear that nobody is safe anymore. In fact, experts predict that threats to businesses will only continue to increase, both in frequency and in complexity. If your cyber security incident response strategy could use a little more oomph, here are 5 things you can do today to fortify your level of protection.

Identify Areas of Risk – It’s often said that to catch a criminal, one must think like that criminal – to get into his or her head and view the world from a different perspective. When it comes to cyber security, the same concept can and should be applied. Start by identifying which data your organization possesses that would be most likely to be targeted. Then, develop your cyber security incident response plan around that.

Practice Makes Perfect – You probably already conduct regular fire drills to ensure the safety of your personnel in the event of an emergency. Shouldn’t your cyber security incident response plan receive the same level of testing and tweaking? Your strategy should always remain fluid and reviewed on a regular basis to ensure its effectiveness so that when, not if, an attack occurs, you will be ready. As a starting point, review past records to identify which types of incidents you’re most prone to.

Make it a Team Effort – It’s important to remember that cyber-attacks don’t just have the potential for monetary loss, but they also often result in reputational damage and even lawsuits. In order for your cyber security incident response plan to be truly effective, it must cover every angle. That’s why it’s a good idea to include other departments, like legal and public relations, in the process.

Keep Leadership In the Loop – While the task of protecting sensitive data may be handled primarily by IT, incident response is something that should be a company-wide priority. That includes top leadership, such as your C-Level executives and your Board of Directors. Involve these decision makers in as much of the process as possible, from planning to response strategy, and encourage them to be active participants.

Empower Your Team – Your IR strategy is only as good as the people you’ve got managing it and the tools they’ve been given to do their jobs well. Make sure that your IT team has access to everything they need to stay a step ahead of online threats, such as incorporating automation into the cyber security incident response plan to make response and resolution faster and more effective. The more you invest in this area upfront, the more it will pay off in the long term.

In conclusion, the goal of any individual or team tasked with managing cyber security must include making their response and remediation strategy as strong as possible. The best way to achieve that goal is to ensure that the right people, processes and technology are all aligned accordingly. The eyeShare product can provide the ideal solution, bringing everything together and creating a much more solid defense across the board.

Ready to get started? Download your free trial today.





eBook: 5 Reasons You Should Automate Cyber Security Incident Response




Approaching IT Process Automation from an Evolutionary Standpoint

Approaching IT Process Automation from an Evolutionary StandpointIn today’s dynamic and highly-competitive digital world, only those organizations that manage to achieve optimum agility will survive. In order to remain profitable, businesses must find a way to consistently meet the changing market expectations and increasing demands that are being placed on them from every angle. From a technology standpoint, a company’s IT department must be optimized to be able to deliver the services needed in the most efficient and cost-effective manner possible. With IT process automation, this is completely achievable, provided it’s applied using an evolutionary approach.

Back to Basics

If you think about it, when it comes to the enterprise IT environment, achieving a state of complete standardization still seems like a distant fantasy. For this reason, it is difficult for many organizations to adopt and embrace automation technology – a concept that is, for all intents and purposes, still futuristic and foreign to many. Doing so without first establishing a solid foundation based on basic fundamentals will inevitably result in frustration and often-times complete and utter failure.

To avoid this, a successful IT process automation strategy should be built upon three essential cornerstones:

It is Gradual and Grounded in Reality – Expecting to simply “set and forget” automation is a lesson in futility, as is expecting ITPA to instantly solve all of your organization’s problems. For an automation strategy to work, it must be done gradually and measured against realistic expectations. Can ITPA dramatically improve operational efficiency? Absolutely. But probably not overnight. These things take time and consistent effort.

It is Aligned with Business Goals – One of the biggest reasons automation projects fail is because they are implemented with the lofty intention of “automating everything.” In reality, IT process automation should be approached in an organized manner and as a solution to the specific needs of your organization. The areas of greatest need should be identified and automation applied on a step-by-step basis in order of importance and in direct alignment with your company’s overall goals and objectives.

It Features Multiple Layers – For IT process automation to truly benefit your organization, it must operate beneath the surface and be present on several layers. This includes automation on the machine, platform and application levels. Within the ITPA system, the strategy should involve all facets, from preventative actions to self-remediation. For instance, rather than just automating routine IT tasks, the technology should be leveraged to its fullest potential, including incident management, complex workflows and closed-loop processes.

Shifting to an Evolutionary Approach

The best way to achieve success with automation through an evolutionary approach is to implement the technology in several waves. Start by identifying key business initiatives and determining how automation can help. Smaller tasks can be automated first to gain confidence and develop best practices before then rolling out the technology to bigger, more complex tasks and workflows. Ongoing analysis of results and audits should be conducted to ensure continued alignment and support of business goals before additional ITPA projects are tackled. The thing to remember is that it’s a work in progress – a marathon, not a sprint.

Organizations today are finding it increasingly challenging to remain competitive. Achieving maximum agility, productivity and efficiency are all required in order to sustain profitability. The right IT process automation tool, approached from an evolutionary standpoint, can provide the outcomes necessary to consistently meet and exceed goals and expectations.

Are you leveraging ITPA for its optimum benefits? Not sure where to begin? Take a look at these top 10 automated tasks and then give it a try for yourself for 30 days. Click here to download.




How to Get Critical Systems Back Online in Minutes




Working Smarter with Robotic Process Automation

Work smarter with robotic process automationWhen people hear the term robots, they usually envision humanoid creatures that are programmed to look, act and work like us. In reality, at least in terms of robotic process automation, while the “working like us” part might be on target, this technology doesn’t even closely resemble its human counterparts. In fact, it’s really just a series of intelligent programs, workflows and applications that run behind the scenes to help businesses maximize productivity and efficiency. Essentially, RPA is something that is designed to help businesses and people work smarter.

Robotic process automation is most often leveraged as a tool to replace the need for humans to perform routine, repetitive manual tasks. Beyond this, however, RPA can be optimized to use analytics and best practices to continuously optimize work and improve business outcomes. Imagine what your organization could do if all the simple but necessary daily tasks were shifted from humans workers to robots. Now imagine how you could scale up or down instantly based on workflow demands, without the expense or hassle of adjusting personnel numbers.

Regardless of where you stand on the concept of RPA, it is widely acknowledged by experts across every industry to be a central component of the future of work. Business leaders and decision makers view robotic process automation as highly beneficial due to its ability to maximize output while also minimizing costs. On the other side of the coin, however, many front-line workers are resistant to RPA as they view artificial intelligence as a threat to their future and livelihood.

The biggest question that plagues businesses still remains whether or not RPA will eliminate the need for human workers altogether. There is no easy or straightforward answer to this question. In reality, some jobs will inevitably be eliminated. In fact, there are certain industries, such as banking, in which AI has already had a significant impact on staffing levels. The fact is, job elimination is not the goal of RPA. Rather than replace humans, this technology should be viewed as a tool for augmenting them.

The goal of robotic process automation is to create a better user experience at every level. From an employment standpoint, it’s about leaving the grunt work for the computer to handle and leveraging artificial intelligence to analyze and use data for improving operations. Increased internal efficiency leads to cost savings and ultimately a higher level of employee satisfaction. Externally, tools like self-service automation, proactive problem solving and faster resolution will dramatically improve customer engagement and happiness.

For now and well into the foreseeable future, at least, RPA should not be seen as a threat, but rather something that will free up intelligent and experienced workers to be able to apply their creativity and problem-solving skilled to more important issues that cannot be handled by technology alone. Beyond this, the increased adoption of automation will also open up new roles that did not exist 10 or even 5 years ago. So while some jobs will become obsolete, other opportunities will replace them.

In today’s highly-competitive world, organizations of every shape, size and industry are battling to stay ahead of the curve and remain profitable. Robotic process automation provides the solution, allowing businesses and their employees to work smarter, thereby improving their chances of achieving continued success well into the future.

Is your firm working as smart as it could be? Learn how RPA can be the key differentiator. Download your free 30 day trial today to get started.





eBook: 10 time consuming tasks you should automate




IT Process Automation – 5 Tasks to Automate First

IT Process Automation - 5 tasks to automate firstIT process automation is certainly nothing new. In fact, organizations of every shape, size and industry have been leveraging this powerful and cost-effective tool to boost productivity and service levels and to create leaner, more efficient operations. The one issue that many who are new to the automation realm tend to struggle with, however, is determining where to begin. If you’re in the process of adopting ITPA for your company, here are 5 high-value tasks you might want to focus on first.

Password Resets – They are a necessary evil, otherwise your entire operations could come crashing to a screeching halt. But password resets are also a huge drain on time and valuable resources which could, again, be focused on more important issues. This is why password resets are one of the first tasks most organizations that are new to automation choose as their starting point. You’ll probably be amazed at how much of an impact something so simple can make.

System Monitoring and Diagnostics – How much time does your help desk personnel spend monitoring systems and working to diagnose the cause of issues that crop up on a regular basis? Now, imagine if most or all of that effort could be shifted over to IT process automation. Not only would the work be done faster and without the risk of error, but it will also free up skilled employees to focus on more business-critical tasks.

Incident Management – When it comes to handling incidents, the more proactive your IT group is, the better. But they’re human, which means they can’t be in all places at all times, leaving plenty of room for costly problems to take root. By automating the incident management process, issues can be identified and addressed automatically, before they have the opportunity to cause major damage. Imagine the time and money you’ll save by not having to put out fires after the fact.

Free Up Disk Space – Low disk space is something most busy IT professionals dread. In fact the entire process of monitoring and making room for more space is horribly cumbersome, yet completely necessary. IT process automation, however, provides the ability to monitor multiple servers, automatically deleting files when necessary as well as archive, copy and move files to other locations as needed. Again, this is a huge savings of time and money for your organization.

Active Directory Management – The larger the business, the greater the impact employee turnover can have on the IT department. Waiting for the help desk to set up a new employee within the company’s internal systems can also significantly impact productivity on both sides, as can having to remove access as needed. Shifting these tasks and workflows over to IT process automation, on the other hand, speeds up the process and makes everyone’s lives easier.

While automation is certainly not a new concept, many organizations are still just beginning to dip their toe into the waters. As such, getting started can seem downright overwhelming. For situations such as this, we recommend starting with the five things listed above. They may not be the simplest, neatest or prettiest of tasks, but given their overall impact on staffing and productivity levels, doing so will provide the most significant, measurable results.

Ready to get your own feet wet with IT process automation but still unsure where to begin? Take a look at these 10 most commonly automated processes and then download your free 30 day trial to start realizing the benefits of ITPA for your own organization.





IT Process Automation Survival Guide




How “Free” IT Process Automation Software Can Cost You

How Free IT Process Automation Can Cost YouWho doesn’t love getting something for nothing – especially when you’re working with a limited budget and have to find creative ways to keep your business running efficiently, such as with IT process automation tools, without breaking the bank? While some of the products out there that are being offered for free are great, and can serve a purpose for your business, some of aren’t quite so beneficial after all. In fact, turning to the wrong type of “freebie” can actually end up costing you more money in the long run. Here’s how:

First of all, free products typically focus on providing a single-use solution. In other words, they’re designed to address one or maybe two problems that you or your team may be facing, but they aren’t all-encompassing. This is all fine and good until you step back and realize you’ve got a dozen different tools running at the same time, and none of them are actually working together. In some cases, they may even be working against each other. The result of this fragmented approach is decreased efficiency and increased chance of human error, both of which can be costly to your business.

Secondly, free IT process automation products are not usually designed to support a long term strategy, but rather to fix a present need. Any successful business person knows that in order to continue to be profitable, there must be a strategy in place that will account for both the present and the future. Without an effective long term plan, you’ll only be able to realize short term goals, and you may find your tools falling short over time. IT automation tools that you purchase, on the other hand, are much more robust and can be figured into the big picture and help you achieve long term goals.

Another way that free software may end up costing you in the end is that they typically lack real substance. When they’re built to be free, they’re usually missing several key components that could really take your business to the next level. This means your automation won’t be running on all cylinders and the results will ultimately fall short. Some are even temporary, so you may find yourself with no other choice but to purchase the full product in the end just to avoid having to start over again. If the full version isn’t much better than the free one, you’ve wasted valuable money that could have been spent on a better product.

Finally, there’s the age old theory that if something looks too good to be true, it probably is. If you’re going to place your trust in free IT process automation, you’d better make sure you understand the motive behind the giveaway. These businesses are in it to make money too, and giving everything away isn’t going to do them any good….unless they can somehow rope you in via their free product to have to pay for other things, such as ongoing support or add-ons. Before you know it, that “free” tool has suddenly cost you more than it would have to simply purchase a quality product outright.

In short, while availing yourself of free products may seem to make smart business sense upfront, in the long run it may end up costing you more. Do you really want to take chances on a half-rate product that could end up doing the exact opposite of what it was designed for by actually costing money and hindering productivity and efficiency? The wisest choice, at least when it comes to IT process automation, is to do your homework and select a quality tool that isn’t free, but will produce the benefits your business needs over the long haul.

Get started today with a 30 day trial of eyeShare and experience the difference for yourself.





IT Process Automation Survival Guide