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IT Process Automation – 5 Tasks to Automate First

IT process automation is certainly nothing new. In fact, organizations of every shape, size and industry have been leveraging this powerful and cost-effective tool to boost productivity and service levels and to create leaner, more efficient operations. The one issue that many who are new to the automation realm tend to struggle with, however, is […]


How “Free” IT Process Automation Software Can Cost You

Who doesn’t love getting something for nothing – especially when you’re working with a limited budget and have to find creative ways to keep your business running efficiently, such as with IT process automation tools, without breaking the bank? While some of the products out there that are being offered for free are great, and […]


5 Most Common Reasons IT Process Automation Projects Fail

For all the talk we do here at Ayehu about how to make IT process automation work for your organization, one area we don’t usually cover is how and why these types of projects fail. Sometimes even though the reason for adopting automation is on target, the outcome isn’t quite what one had hoped for. […]


The Value of Service Management and Automation to Your Organization

The concept of Service Management and Automation (SMA) is a particularly broad one. As such, there is often some confusion as to what it really entails and, more importantly, the value it lends to an organization. Many people, even IT professionals, mistakenly place more emphasis on the IT Infrastructure Library (ITIL) rather than SMA, simply […]