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4 Things CIOs Should Know About Adopting Intelligent Automation

4 Things CIOs Should Know About Adopting Intelligent AutomationWe recently shared five critical reasons why every CIO should consider intelligent automation. But recognizing the value-added benefits this technology has to offer and actually taking the necessary steps to implement it at scale are two entirely different things. In order to get it right the first time and achieve rapid and sustainable return on your investment, there are certain things you should know heading into such a project. Let’s take a look.

Understand what’s most important to your organization.

In the IT realm, a lot of time is spent quieting squeaky wheels and putting out fires. As CIO, one of your most important tasks is determining whether those wheels and fires represent a potential to introduce intelligent automation.

Rather than reactively responding to complaints, proactively evaluate where and how automation could make the biggest impact, such as on productivity or customer experience, and build your deployment around those high-return areas. This will take much of the heat of your busy IT team and produce savings that can then be utilized to fund other value-added projects.

Know what intelligent automation tools are available to you.

As a key decision maker for your organization, it’s important to gain a clear understanding of the different types of automation tools that are on the market today, as well as which are mature enough to be quickly and seamlessly deployed into production. Get to know the difference between robotic process automation (RPA) and cognitive software. The former enables rules-based automation while the latter is intelligent with machine learning capability.

While both categories are beneficial, intelligent (cognitive) automation is far more advanced, providing capabilities for processing massive amounts of unstructured data, identifying patterns, understanding complex processes and predicting outcomes based on previous scenarios. Intelligent automation will evolve and improve on itself over time, something that RPA does not do. Recognizing and fully understanding these key differences is an essential part of choosing the right automation platform.

Determine how deployment will work.

If you approach automation from a singular solution, such as reducing the number of man hours a certain process requires, not only will the return you get be modest at best, but deployment will likely end up being a much longer, more arduous and more frustrating experience. Instead, shift your thinking to an end-to-end approach. Ask yourself how intelligent automation can be deployed on a larger, more holistic scale. That’s where the real value and return will lie.

Bear in mind, also, that the traditional ways IT leaders evaluate their technology budgets employ a more functional perspective. Most intelligent automation opportunities, however, are naturally end-to-end. As such, the traditional mechanisms of evaluation will not be capable of revealing and unleashing the true potential of intelligent automation.

Focus on process design and documentation.

Implementing intelligent automation involves a lot more than simply plugging technology in place of human workers. It will inevitably generate entirely new questions, particularly as they relate to process design. To achieve maximum impact, taking an intentional view of organizational business processes is strongly recommended.

Keep in mind, too, that there will be a certain degree of institutional knowledge loss as automation begins to replace humans in the day-to-day tasks and workflows. This loss of skills or knowledge may be ultimately cost you some of your workforce, which is why it’s important to have good process documentation in place beforehand.

To experience intelligent automation for yourself and begin the journey toward a more optimized, self-driving organization, request your free product demo today.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

Top 5 Things Keeping CIOs Up at Night (and How IT Automation Can Help)

Top 5 Things Keeping CIOs Up at Night (and How IT Automation Can Help)By its very nature, the position of Chief Information Officer (CIO) is one of high stress and constant change. With technology evolving and advancing almost daily, and the idea that all employees are expendable, CIOs have a lot on their plates. Of the many topics that keep these multiple-hat-wearers up at night, here are 5 that cause the most headaches. More importantly, here is how IT automation can help solve these problems and put out some of the many fires CIOs have to deal with on a day to day basis.

Managing Legacy Systems

With so many changes and advancements in technologies and tools available to IT professionals, it’s no surprise that many CIOs find themselves struggling to decide whether to stick with their legacy systems or change out to something newer. Of course, doing so comes at a hefty price tag and takes a great deal of time and resources. Therein lies the dilemma. IT automation can provide the best of both worlds, offering seamless integration with new, more innovative technologies that both provide new and more advanced features and also support the legacy system that is already in place. IT automation is also much more cost effective and easier than completely eliminating the old system in favor of a newer one and you’ll end up with the same results in the end.

Risk and Regulation

Not only is technology changing all the time, but so are the rules and regulations governing compliance. Keeping up with these changes, and still accounting for those that are already in place can seem like a full time job in and of itself. IT automation provides the ability to stay in compliance in a much more hands-off way, allowing technology to do the heavy lifting in keeping track of incidents and providing instantly accessible audit trails. Essentially, automation takes the menial work and worry out of risk and regulation, and lets the CIO focus on other business critical functions.

Cost vs. Quality

One of the biggest jobs that a CIO has is selling the tools and technology recommendations to the “powers that be”. Upper management wants to see quality and benefit, but not if it’s going to break the bank. This balancing of cost versus quality is enough to keep even the most frugal of CIOs up at night. Not anymore! The right ITPA product can provide all of the benefits you are looking for, from improving efficiency to streamlining operations across the organization to an increase in customer satisfaction – all at a price that will be attractive to the decision makers. Basically, IT automation allows you to do more with less, which is a win-win for a stressed out chief of information.

Outsourcing

For decades, small to mid-sized businesses were quite often forced to turn to managed service providers (MSPs) to handle many of their daily IT functions due to lack of funds and/or resources. Outsourcing is an area of frustration to many CIOs because it presents a whole new set of problems, from lack of consistency to increased risk. Now, with ITPA, organizations of any size are able to house their own IT department in its entirety, eliminating the need to outsource. By keeping these functions in-house, the benefits are many, including increased security, cost savings, more flexibility and better control.

Bring Your Own Device (BYOD)

In a day and age when just about everyone owns a smartphone, tablet or some type of mobile device, CIOs, along with other management professionals, continue to struggle with the pros and cons of allowing these devices into the workplace. The fact is, people want to feel empowered, and with IT automation, businesses can provide their employees with that type of empowerment right on their mobile devices. By implementing a number of self-service options and opening the doors to IT operations in the cloud, management can take a step back and worry a little less, while employee satisfaction will increase. Again, it’s a win-win situation for everyone involved.

Are you a Chief Information Officer that is struggling with many of the things mentioned here? Would like to see for yourself how automation can alleviate many of your day to day headaches and allow you to focus on more important business matters?

Don’t wait a moment longer! Start your free trial of Ayehu automation and orchestration platform today!





EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)