These days the term “digital transformation” is all everyone can talk about, and a simple Google search will reveal countless resources on how to make it happen. What few people are discussing, however, is the other side of the coin – what not to do. The good news is, there are plenty of organizations that have successfully navigated the path and overcome the mistakes they’ve made along the way. This has paved the way to creating a sort of guideline for how to avoid digital disaster. Let’s take a look.
Not defining your process.
Digital transformation is a very broad term and it means different things to different organizations. There is no one-size-fits-all approach, nor is it possible to successful transform without a clear plan and specific goals in place. To create this strategy, you should begin by defining high-level requirements. From there, devise a blueprint for implementing the appropriate technologies to meet those requirements.
Not understanding cultural fit.
Younger generations are digital natives and therefore adapt quickly and easily to new technologies. But if your workforce also includes a number of users from older generations, driving full speed ahead on the digital transformation train without considering this can spell disaster. To prevent this, avoid adopting tools and platforms that aren’t overly complex or feature a steep learning curve. Instead, focus on user-friendliness, out-of-the-box functionality, codeless design, etc.
Not managing expectations.
Change is hard. Add to this the concern that certain technologies, such as intelligent automation, are a threat to human workers and you’ve got a situation that is ripe with resistance. This can be overcome by effectively managing expectations. Communicate openly and often. Demonstrate the tangible benefits that digital transformation will have for your employees. Answer their questions and quell their concerns. This will make them less afraid to embrace new technologies. (If you’re still struggling, check out these five tips to help get your workers onboard.)
Not looking at the big picture.
Digital transformation driven by intelligent automation isn’t something that happens overnight. Furthermore, in order for it to be successful, it cannot be approached as just another project. To the contrary, the focus should be on long-term sustainability. This requires that you not only know where you are presently, but also have a clear picture of where you want your organization to be in the future. While it’s wise to start small and build up (essentially, walk before you run), it’s important not to become too short-sighted in the process. Effective digital transformation is an enterprise-wide initiative.
Not measuring progress.
Most of the companies that have gone off the rails and down the path to digital disaster have one thing in common: they weren’t tracking their progress. You can’t know whether you’re headed in the right direction if you’re not regularly monitoring and measuring. Furthermore, if you’re not careful, you could discover your missteps so late in the process that it will be extremely difficult to recover. Utilize the technologies that are available to you, like machine learning algorithms, to keep you on track and help you make data-driven decisions that will pave the way for success in the future.
Do you have your eyes set on digital transformation for your organization? A great place to start is with automation and orchestration. Experience Ayehu’s next generation platform (powered by AI) and kick your journey off on the right digital foot.