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5 Ways Intelligent Automation is Shaping the Future of Work

5 Ways Intelligent Automation is Shaping the Future of Work

In terms of disruptive technology, intelligent automation has gained tremendous ground. In fact, according to Statista, more than half of today’s business leaders say they expect to implement automation in the coming years. And for good reason. While technologies like traditional workload automation, cloud computing and Software-as-a-Service (SaaS) reduce costs and provide the flexibility to perform routine tasks and workflows, artificial intelligence (AI) brings these benefits to a whole new level with the capability of performing tasks that normally require human intelligence.

Intelligent automation software enables businesses to perform much more diverse and complex activities without the need for human intervention. Furthermore, thanks to machine learning algorithms, this type of platform is capable of learning and improving entirely on its own based on data from past experience. Artificial intelligence can also provide valuable insight and decision support for management. But how does all of this translate into actual, tangible return on investment? Let’s take a look.

Drastically Saving Time and Money

When a good portion of business processes are shifted from human to machine, the operation runs far more efficiently. Work is performed faster and more accurately, which equates to greater productivity and higher service levels. Fewer man hours results in tremendous savings for the organization. (In one recent case study, one global enterprise slashed man hours by 1,500 in less than a year simply by adopting intelligent automation. That reduction resulted in an overall savings of nearly $500k.)

Distinct Edge Over the Competition

Staying a step ahead of the competition is the key to success – especially in today’s global marketplace. Every company is chasing digital transformation and hoping to claim their spot at the head of the pack in their respective industry. The use of intelligent automation can facilitate this transformation, not only be streamlining processes, but by empowering human workers.

When the mundane tasks and workflows no longer require human input, employees are able to apply their skills, time and effort toward more important business initiatives. The freedom to be creative breeds innovation which can provide the competitive advantage companies are striving for.

Agility and Scalability

The ebb and flow of business has long been a challenge for organizational leaders. Scaling up as needed based on sudden changes in market demand is not only difficult, but it’s also quite costly. Conversely, in situations when finances are lean, such as during economic recessions, the ability to maintain an expected level of production on a limited budget is incredibly problematic.

The deployment of intelligent automation resolves both of these issues by enabling businesses to scale up or down at a moment’s notice. Seasonal or other business influxes can be met seamlessly thanks to the ability of software robots to take on some of the workload. And when it comes time to tighten the belt, automation can help skeleton crews operate as if they were fully staffed. Every business leader understands the importance of agility like this.

Maximizing Uptime

Another way intelligent process automation can deliver tangible benefits to a company is through improved system operability. According to Gartner, the average cost of IT downtime is $5,600 per minute. Due to variations in how businesses operate, experts estimate that on the low end, downtime can cost as much as $140k per hour, while at the high end, can run upwards of $540k per hour.

Regardless of which end of the spectrum a business happens to fall on, system outages can be, without question, downright disastrous. Enter intelligent automation and suddenly there’s an army of robots monitoring the infrastructure 24 hours a day, 7 days a week, 365 days a year. Furthermore, artificial intelligence is capable of identifying threats that could take days, weeks or longer for humans to spot. When incidents can be pinpointed quickly and the platform itself is capable of addressing and remediating those issues, downtime can be dramatically reduced and, in many cases, prevented altogether.

Data-Driven Decision Support

Because intelligent automation is powered by AI and machine learning, it is inherently capable of analyzing massive amounts of data and extracting value. Furthermore, AI-powered automation can then turn that data into actionable insights that can be utilized by business leaders to make better decisions.

Incorporating advanced business automation technology into the mix enables the analysis of overall organizational performance. With these intelligent analytics, business leaders can more effectively identify and implement the right approaches to achieve improved performance over the long-term.

Could your organization benefit from any of the above? If so, adopting intelligent automation should be on your list of priorities for the coming year. Get a jump start by taking Ayehu for a test drive today.

Augmenting Your Human Workforce with Intelligent Automation

Augmenting Your Human Workforce with Intelligent AutomationWith global technology spending at an all-time high, more organizations are looking to technology to augment their human workers. But convincing humans to work alongside robots is still a challenge for many, particularly those who view AI as a threat to their livelihood. According to many experts, including Forrester vice president and principal analyst J.P. Gownder, intelligent automation will create new jobs and also transform existing ones.

The Forrester report predicts that over the course of this year alone, “bots” will impact approximately 311,000 administrative roles and 260,000 sales jobs, either replacing them altogether or augmenting them in some way. Those remaining human workers will find their capabilities enhanced by these bots. For instance, more and more employees will begin to shift their rote, repetitive tasks and workflows on to intelligent automation, enabling them to become more strategic in their roles.

As Gownder also pointed out in his report, the key to implementing intelligent automation as a tool to augment human workers is to start with focused business problems. Let’s take a look at how to accomplish this in a three step process.

Segment the workforce to target specific roles and/or workflows.

Decision-makers should evaluate their workforce and divide it into segments to identify which business problems could be most easily solved with intelligent automation. It’s true that AI can be leveraged across the entire organization to some degree, but that doesn’t mean it needs to be implemented everywhere right from the get-go. Instead, it should be strategically applied where it will quickly produce the highest returns. Then it can be rolled out more extensively.

Develop and nurture solutions in a piloting environment.

Augmenting human workers with intelligent automation technology requires a very structured approach. Utilizing an innovation lab or other type of test environment will enable new solutions to be designed and tested before they are implemented. Start with small pilots and iterate at every step, tweaking the process as needed until a realistic, feasible solution is reached. Once the most effective solution is determined, it can then be introduced into the live environment.

Add robotic coworkers with specific competencies to the team.

While bots are beginning to augment human work, they are still best used in very narrow, specific contexts, the Forrester report noted. As intelligent automation is introduced into human teams, it’s best to focus on employee experience. It’s also important to recognize that a certain investment in upgrading, improving and reskilling human workers will likely be necessary in order to facilitate a cohesive environment in which both people and robots can work side-by-side and complement one another.

Ultimately, the way human workers perceive their role and impact within an organization will affect their engagement and productivity. As they begin to view intelligent automation as a tool to help them be more productive and engage in more meaningful work, they will begin to recognize the value that AI brings to their lives.

See intelligent automation in action. Schedule a live, personalized demo of Ayehu today!