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Everbridge Announces Integration with Ayehu Software

everbridge ayehu partnership

PR originally published here.

BURLINGTON, Mass.–(BUSINESS WIRE)–Everbridge, Inc. (NASDAQ: EVBG), the global leader in critical event management and incident response automation, today announced the integration of its IT Alerting solution with Ayehu, a leading provider of intelligent automation and orchestration powered by artificial intelligence (AI). The integration is designed to provide Everbridge’s IT Alerting users with key analytical insights to drive continuous improvements in reducing response times to critical events.

“Everbridge is a global market leader of SaaS-based critical communications solutions, trusted by thousands of organizations worldwide. We are excited to partner with Everbridge to customize strategic and intelligent solutions that promote efficiency and agility in the marketplace,” said Gabby Nizri, Co-Founder and CEO, Ayehu. “Our partnership will allow our mutual customers to automate up to 80% of L1 tickets and significantly accelerate critical event processes, freeing up human resources and increasing operational efficiency.”

The combined solution of Everbridge IT Alerting with Ayehu’s platform extends capabilities into IT Process and Runbook Automation (RBA) by leveraging Everbridge’s Smart OrchestrationTM technology. The solution bridges IT Alerting and RBA to allow organizations to quickly engage IT experts and on-call teams so they can respond to critical issues faster, reducing the mean time to fix and automate manual and repetitive tasks, and decreasing the overall time to resolution even further by eliminating the period between receiving an alert and executing the remediation action.

Everbridge IT Alerting enables operational teams to remain fully in control over IT task automation by embedding human decision points within workflows. Using bi-directional communications, one can remotely control the advancement or execution of any step within a process, such as re-starting a server. Remote communications can be performed via SMS, IM, email, or phone.

“By combining Everbridge’s Smart Orchestration technology and self-service integration capabilities along with Ayehu’s platform, we bring the power of AI and analytics to our customers to optimize information flow and to rapidly execute end-to-end incident response management processes,” said Prashant Darisi, Vice President of Product Management, IT Alerting/IoT at Everbridge.

To learn more about Everbridge IT Incident Response Automation, visit www.italerting.com.

About Ayehu Software
Named by Gartner as a Cool Vendor, Ayehu’s IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog. Follow Ayehu on Twitter and LinkedIn.

About Everbridge
Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to keep people safe and businesses running. During public safety threats, over 3,800 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter and Facebook.

To read the original press release, click here.

Webinar: How to Automate Ticket Creation in JIRA Service Desk in Just 5 Minutes

Given the fact that the Atlassian company services some 25,000 customers in more than 122 countries around the world, chances are you’re already leveraging JIRA Service Desk for your IT support needs. The problem is, while JIRA has made a name for itself due to its simple set up and ease of use, what it lacks is a robust workflow automation platform.

What if there was a way that you could leverage automation to manage incidents without writing code and automatically remediate those incidents without the need for manual scripting? The good news is, with the right IT process automation tool, you can successfully do just that, ultimately creating a closed-loop process that makes ticket management easy, efficient and highly-effective. Best of all, you can accomplish this in mere minutes.

Want to learn more?

Join us for our next LIVE webinar during which we will demonstrate how to create a bi-directional integration between JIRA Service Desk and your favorite monitoring system in just 5 minutes.  The resulting integration will not only allow automatic ticket creation in JIRA Service Desk, but will also allow requests submitted through JIRA to be automatically executed in your environment!

The webinar will be presented completely free of charge on Wednesday, March 23, 2016 12pm EDT / 9am PDT.

If you currently use JIRA Service Desk for your IT support service and would like to learn how you can make the entire process better in just a few minutes’ time, you don’t want to miss this free online presentation. But be sure to sign up right away because space is limited. Hope to see you there!

You can register to attend the webinar here.





Webinar: How to automate ticket creation in JIRA Service Desk in 5 minutes?