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Ayehu Updates ServiceNow Integration with Kingston Version; Demonstrating Intelligent Automation for ITSM at Knowledge18

SAN JOSE, Calif. –- May 3, 2018Ayehu, leading provider of an automation and orchestration platform powered by AI, today announced that it will demonstrate its latest integration with ServiceNow Kingston version at Knowledge18 Conference being held May 7-10, 2018 in Las Vegas.

As an established certified ServiceNow partner, Ayehu adheres to best practices when integrating and implementing its software platform with ServiceNow. Live demonstrations in Ayehu’s booth number 1529 will show the significant ITSM workflow productivity and efficiency improvements that result from the integration of Ayehu’s platform with ServiceNow.

“Knowledge18 is an ideal opportunity for showcasing the benefits of automation powered by AI as, more than ever, enterprises are eager to understand how Ayehu’s automation platform can help solve time and resource constraints in IT and security operations,” said Brian Boeggeman, vice president of alliances and partnerships, Ayehu. “We have had a long and successful history with ServiceNow and our latest version of the integrated solution dramatically improves results, allowing IT teams to automate ticket resolutions and routine service desk tasks.”

Ayehu’s powerful yet simple to use intelligent IT Automation and Orchestration Platform provides ready to use, closed-loop workflow templates that extend ServiceNow’s ITSM capabilities. With Ayehu, IT operations teams can eliminate end-users’ service desk calls, manual service desk tasks and help to remediate ticket issues faster. The platform helps organizations accelerate incident response and mean time to resolution (MTTR), and maintain greater control over IT infrastructure.

Ayehu’s integration with ServiceNow provides users with the ability to:

  • Leverage an intelligent conversation bot for end-user self-service capabilities
  • Automatically create, update, and close tickets and query configuration items in ServiceNow
  • Dramatically reduce alert storms and false alerts
  • Bridge heterogeneous platforms through unified workflows
  • Accelerate the reporting, escalation, and resolution of incidents

Ayehu’s next generation IT Automation and Orchestration Platform is available at the ServiceNow Store.

For more information, visit https://ayehu.com/integration-packs/servicenow-integration/.

Ayehu Launches its Next Generation IT Automation and Orchestration Platform Powered by Artificial Intelligence

SaaS-Ready platform is the force multiplier for overwhelmed and understaffed IT and Security operations

Ayehu today launched its next generation automation and orchestration platform for IT and Security operations. The new platform is Software-as-a-Service (SaaS)-ready for hybrid deployments and is powered by artificial intelligence (AI) and machine learning driven decision support, for fully enhanced and optimized automated workflows.

Today’s IT and Security operations teams are overwhelmed by the increasing influx of alerts, incidents, and requests. This state of affairs combined with a growing shortage of skilled, talented IT and security professionals, has created the need for intelligence-backed, automated solutions.

“We’ve received overwhelmingly positive initial feedback from our partners and customers who have previewed our new platform and are excited to now make it generally available,” said Gabby Nizri, Co-founder & CEO of Ayehu. “We developed it because we wanted to make it even easier for our customers to incorporate and use automation as a game changer in their business.  The SaaS-ready, multi-tenant platform is now able to deliver efficiencies across hybrid environments. This sets the stage for CIOs around the world to start the journey to enable the Self Driving Enterprise.”

The platform includes an architecture redesign to support managed service providers (MSP) and businesses with hybrid deployments across on-premise, private and public cloud environments such as AWS and Azure. It also enriches product security in areas such as message encryption across internal and external networks and presents a brand new user interface. Key features include:

  • AI Powered – Machine learning delivers decision support via prompts to optimize workflows and dynamically creates rule-based recommendations, insights, and correlations
  • SaaS Ready – Ideal for hybrid deployments, supports multi-tenant, communication encryption, OAuth2 authentication, and internal security improvements
  • High Availability and Scalability – Ayehu easily scales to support organizations with a high volume of incidents and safe guards against a single-point-of-failure
  • Workflow Version Control – Ayehu is the first IT automation and orchestration platform to provide version control on workflows, allowing users to rollback changes and review, compare or revert workflows
  • Tagging and Labeling – Ayehu users can associate workflows with keywords through tags to quickly search and return commonly used workflows
  • User Interface Enhancements – The new angular 2.0 web-based interface, offering easy and user-friendly workflow designer and template navigation, as well as white labeling options for OEM partnerships

Ayehu acts as a force multiplier, driving efficiency through a simple and powerful IT automation and orchestration platform powered by AI. The next generation automation platform helps enterprises save time on manual and repetitive tasks, accelerate mean time to resolution (MTTR), and maintain greater control over IT infrastructure. IT and security operations teams can fully- or semi-automate the manual response of an experienced IT or security operator/analyst, including complex tasks across multiple, disparate systems. Ayehu’s response time is instant and automatic, executing pre-configured instructions without any programming required, helping to resolve virtually any alert, incident or crisis.

For more information and to request a live, personalized demonstration of the next generation platform, visit https://ayehu.com/nextgen

About Ayehu

Named by Gartner as a Cool Vendor, Ayehu’s Intelligent IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.

PR Contact:

Christy Kemp

Dahlia Public Relations

303-898-3390

ckemp@dahliapr.com

Ayehu Partners with Kryon Systems to Integrate Robotic Workforce and IT Automation

Ayehu Software Technologies and Kryon Systems are pleased to announce a partnership which will couple the back-end IT operations strength of Ayehu and the comprehensive robotic process automation services of Kryon. With this new partnership, Kryon Systems, a leader in Robotic Process Automation (RPA), and Ayehu, an IT automation and orchestration platform, will offer enterprise users a complete automation solution including the full range of RPA services for business applications, and the automated back-end IT operations capabilities, providing workforces with tools to not only increase efficiency, but allow them to remain focused on tasks which require more individualized attention.

The rapid growth taking place in the RPA industry demonstrates the important role automation will play in growing and sustaining enterprises in an increasingly competitive market. Offering a package of RPA and IT automation services which can be deployed quickly, the partnership provides a unique range of highly specialized capabilities not otherwise available on the market, including the first-of-its-kind Hybrid Automation Solution offered by Kryon Systems, which allows the human workforce to interact effortlessly and seamlessly with the virtual one.

Ayehu’s platform, which allows IT departments to orchestrate and automate a wide range of manual and time consuming IT operations tasks, which enables rapid issue resolution and significant increases in IT process efficiencies, has already been utilized by enterprises worldwide.

Kryon Systems’ Leo platform uses visual recognition and deep-learning technologies to record and execute processes running on any application and across multiple applications without requiring integration. By allowing enterprises to offload processes to an “in house” robotic workforce, saving substantial amounts of resources, employees can be freed from repetitive and time consuming tasks.

By partnering, Kryon and Ayehu are bringing the full potential of RPA and automation services to all aspects of an enterprises operations, increasing productivity and profitability.

“There is no question that RPA as well as other advanced solutions are changing the nature of the workplace as it becomes more digitalized. Yet often the complexities that come along with the added IT work can make handling the transition and implementation of these new systems a nightmare,” said Harel Tayeb, CEO of Kryon Systems. “By streamlining not only the business processes, but the back-end IT ones as well, enterprises can maximize the benefit of embracing digitalization without the headache.”

“Our partnership with Kryon is a natural complement for our IT process automation solution, as it extends the benefits of automation and machine learning across the enterprise,” said Ron Lozinsky, Director of Partnerships and Alliances at Ayehu. “For customers seeking to expand on the benefits of automated technology with access to top of the line RPA solutions, this combined solution opens up the opportunity to create a significantly more efficient and profitable enterprise.”

About Ayehu

Named by Gartner as a Cool Vendor, Ayehu’s IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog. Follow Ayehu on Twitter and LinkedIn.

About Kryon Systems

Kryon Systems’ intelligent robotic process automation platform amplifies the power of RPA, using patented visual and deep learning technologies to improve operational performance. To this end, Kryon’s flagship Leo platform supports both virtual and human workforces alike, facilitating the efficient and accurate execution of business processes on any enterprise application. The Leo platform can be leveraged for unattended (RPA) and attended (desktop) automation, as well as hybrid automation (where there is interaction between the virtual and human workforce), providing a greater return on automation investments. Numerous Fortune 500 organizations benefit from considerable cost savings, improved efficiencies, and near-zero error rates by using Kryon’s intelligent RPA platform. Learn more about Kryon Systems and its products at kryonsystems.com.

What is IT Orchestration (and Why Should You Care)?

What is IT Orchestration (and Why Should You Care)?Before your organization can realize the full benefits of IT orchestration, it’s important to obtain a complete and accurate understanding of what an environment is like both with and without this powerful tool. Let’s delve into what orchestration is and explore some of the many ways it can improve enterprise operation.

What is IT Orchestration?

While it may sound like a relatively complex concept, in reality, IT orchestration as a function is actually quite straightforward. Simply put, orchestration involves the coordination of automated tasks and workflows across various tools, teams and environments. Specifically, IT orchestration can be used to coordinate processes designed for managing any of the following:

  • IT Incidents
  • Service Changes
  • Service Requests
  • System-Generated Activities and Events
  • Routine, Repetitive Tasks and Workflows
  • Ad-Hoc Activities

In an orchestrated environment, the majority of IT’s daily functions are automated. In fact, manual intervention by humans is the exception rather than the rule.

Benefits of IT Orchestration

Orchestration presents a wide variety of benefits for businesses, from improving efficiency and accelerating processes to boosting service levels and more. Most of these benefits can be categorized into three main tiers, as follows:

  • Savings of Time and Money – Orchestration is effective in reducing operational costs by automating and streamlining time-consuming, repetitive and manual tasks and workflows. This dramatically improves productivity while also freeing up skilled IT agents to focus their abilities and expertise on more strategic business initiatives. In other words, orchestration facilitates a more optimized allocation of resources.
  • Reduction of Errors – Orchestration enables the creation and execution of predictable, repeatable processes which can be automated. Not only does this help in terms of establishing a consistent, reliable IT environment, but it also eliminates costly human error, which ultimately improves the organization’s bottom line.
  • Speed Operations – The time required to deploy and provision business services can be greatly reduced by implementing orchestration and automation. This makes overall operations much faster while also reducing escalations. Furthermore, by automating the incident management process, organizations can also significantly reduce mean time to repair, ensuring that critical system outages are minimized and downtime extremely limited.

What Process Can be Orchestrated and Automated?

Given the vast number of processes, tasks and workflows that can be shifted from human to machine, it might actually be easier to list what cannot be automated and orchestrated. But, for the purposes of this article, here are a few commonly automated IT processes:

  • Incident management
  • IT service request fulfillment
  • Cloud orchestration
  • Database management
  • Server provisioning
  • Change management
  • Application orchestration
  • Disaster recovery

It should be noted that only processes that are well understood, well defined and have a standardized approach should be automated. Trying to automate a process or workflow that is inherently flawed from the start is an exercise in futility.

Who Should Consider Orchestration?

Any data center or IT department seeking to operate more effectively and efficiently can benefit from adopting automation and orchestration technology. This type of platform can be used to standardize repetitive tasks and workflows, both routine and complex, reduce delays across the infrastructure and ultimately empower the end user to handle many of their own IT service needs.

The good news is, you don’t have to make a huge investment to learn whether orchestration is right for your organization. In fact, you can try Ayehu’s fully functional IT automation and orchestration platform completely free for 30 days.

Experience for yourself what a difference the right technology can have for your business. Start your free trial today!

IT Process Automation Survival Guide

Ayehu Introduces Next Generation IT Automation and Orchestration Platform Integrated with Machine Learning Intelligence

Ayehu’s next generation platform, driven by machine learning intelligence, is a force multiplier for overwhelmed and understaffed IT and security operations teams.

Ayehu today introduced its next generation IT automation and orchestration platform for IT and security operations. With intelligent machine learning driven decision support, the platform dynamically creates rule-based recommendations, insights and correlations that provide the operator/analyst with suggestions for how to optimize fully- or semi-automated workflows.

Today’s IT and security operations teams are plagued by a seemingly continuous flood of alerts, incidents and requests. This is compounded by the fact that as businesses scale their systems complexity grows, placing an increased workload on an already inundated workforce. This trend combined with a highly-publicized shortage of skilled, talented workers across both IT and security, has driven the need for intelligence-backed, automated solutions.

“Our next generation platform is the evolution of our successful IT automation solution, designed around our customers’ direct feedback regarding their additional, specific needs,” said Gabby Nizri, CEO of Ayehu. “We believe automation should be simple to implement, manage and maintain, from one, unified platform. Now a SaaS ready platform, Ayehu allows customers and partners to gain efficiencies across their hybrid environments and provide their overworked operators and analysts with intelligent machine learning driven decision support, further increasing productivity. This is a game changer, and we can’t wait for our customers to experience the next generation of IT automation.”

The platform includes significant enhancements, including an architecture redesign to support hybrid deployments across on-premise, private and public cloud environments. It also enriches product security in areas such as message encryption across internal and external networks, and presents a refreshed user interface.

The next generation Ayehu IT automation and orchestration platform features:

  • SaaS Ready – Ideal for hybrid deployments, Ayehu supports multi-tenant, network encryption, OAuth2 authentication, and internal security improvementsHigh Availability and Scalability – Ayehu easily scales to support organizations with a high volume of incidents, and safe guards against a single-point-of-failure
  • Machine Learning Driven Support Decisions — Ayehu provides decision support via prompts to optimize workflows and dynamically creates rule-based recommendations, insights and correlations
  • Workflow Version Control – Ayehu is the first IT automation and orchestration platform to provide version control on workflows, allowing users to rollback changes and review, compare or revert workflows
  • Tagging and Labeling – Ayehu users can associate workflows with keywords through tags to quickly search and return commonly used workflows

Ayehu acts as a force multiplier, driving efficiency through a simple and powerful IT automation and orchestration platform. Ayehu helps enterprises save time on manual and repetitive tasks, accelerate mean time to resolution (MTTR), and maintain greater control over IT infrastructure. With Ayehu, IT and security operations teams can fully- or semi-automate the manual response of an experienced IT or security operator/analyst, including complex tasks across multiple, disparate systems. Ayehu’s response time is instant and automatic, executing pre-configured instructions without any programming required, helping to resolve virtually any alert, incident or crisis.

Ayehu will provide live demonstrations of its next generation platform at RSA Conference 2017 (San Francisco, Moscone Center, February 13 -17) in its booth # 4914 (North Expo Hall). The platform is currently in beta and will be generally available later this year.

For more information and to request a live, personalized demonstration of the next generation platform, visit https://ayehu.com/ayehu-it-automation-orchestration-platform-preview/ 

About Ayehu

Named by Gartner as a Cool Vendor, Ayehu’s IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog. Follow Ayehu on Twitter and LinkedIn.

PR Contact
Christy Kemp
Dahlia Public Relations
303-898-3390
ckemp@dahliapr.com