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Still need a reason to automate your IT processes? Here are six.

These days more and more businesses are adopting intelligent automation to help streamline operations, improve efficiency, boost service levels, cut costs and more. And while the overall goals and objectives of each organization may differ, sometimes to a great degree, there are a number of universal reasons that key decision makers cite for why they ultimately opted to automate their IT processes. If you’re still on the fence, here are 6 key advantages to consider.

Automation of Repetitive Maintenance Procedures – Every IT department has its own fair share of routine processes and procedures that must be performed to ensure that operations continue to run as smoothly as possible for everyone within the organization. Unfortunately, many of these IT processes are highly redundant, such as checking disk space, system restarts, monitoring log files, resetting passwords and managing user profiles. All of these things can and should be shifted to automation.

Enhanced Incident Management – Incident management is one of the most frequently automated and subsequently optimized IT processes. Businesses are under constant threat and it’s become increasingly clear that the human workforce simply cannot keep up. By automating the incident monitoring, response and remediation process, the entire operation maintains a greater degree of accuracy and security.

Reduction of Errors and False Positives – IT personnel are constantly being inundated with incoming requests and, as a result, are often bogged down putting out fires and chasing their tails. This heavy volume of work coupled with the increasing demands can dramatically increase the amount of costly errors committed. Incorporating automation as a central part of critical IT processes can dramatically reduce errors and also eliminate time-consuming false positives.

Empower Skilled Employees – Automating basic, routine and repetitive IT processes is something everyone in the department can benefit from. IT leaders can focus their valuable skills and experience on more complex, mission-critical business initiatives and front-line IT workers are empowered to resolve issues without the need to escalate to management.

Integrate Disparate Systems, Programs and Applications – Maintaining a plethora of different systems, apps and programs is a very inefficient and ineffective way to do business. In many cases, these silos actually work against, rather than with, each other, further hindering operational efficiency. The right automation tool can effectively integrate with these legacy platforms to create a more connected, cohesive and collaborative interdepartmental environment.

Establishment of Documented Best Practices – The very nature of IT automation is that it creates and maintains a series of consistent, repeatable (and therefore often predictable) patterns and processes. It also provides visibility, insight and the ability to identify, establish, document and hone best practices for improved operations moving forward.

Could your organization benefit from any of these basic advantages of automation? Find out today by starting your free 30 day trial of Ayehu NG.

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5 Ways to Adopt IT Automation Without Breaking the Bank

It’s been a long-held belief in the business world that IT automation projects are costly endeavors. The good news is they don’t have to be. In fact, with the right solution in place, you can easily streamline your IT operations to actually save your business money in the long run. Here are 5 ways that you can develop, implement and deploy IT automation projects for your organization in a way that is cost effective and efficient.

Choose the right tool for your needs. You may think this is easier said than done, but it’s not. The key is to apply the 80/20 rule – that is, beware of IT automation tools that you may only use 20% of the time, but that require 80% of your time to make them work. Instead, select an IT automation tool that allows you to focus on the specific pain points of your particular business, gain quick wins, and manage projects of any size. Finally, make sure the tool is scalable to be able grow as your business needs change.

Take a modular solution approach. Another cost effective way to manage IT automation for your organization is to break each project into individual modules, and then implement each of those modules as needed. This also makes the project more manageable and easier to monitor.

Use an IT automation platform that is easy to use and simple to operate. Tools that are complex and difficult to learn and adapt to mean an added expense for your business, both in terms of the time of deployment and the training it will take to bring staff up to speed with the new process. When evaluating IT process automation tools, make sure that you select one that will be easy to implement and simple enough for everyone on your team to learn and use.

Select a platform that offers pre-packaged workflow templates, integration packs and out-of-the-box functionality. Again, when it comes to running a successful business, time is money. If your IT personnel has to spend hours, days and weeks writing tedious scripts, then you’re losing money. IT automation should be about saving time and improving efficiency. When you can leverage already designed workflows and other standard pre-packaged features, you’ll be able to achieve this goal more effectively.

Prepare your team. The last step for managing an affordable IT automation project is to implement adequate training to your team and bringing the right people on board to manage the project effectively. Determine what skills are needed to get the job done correctly and in the most efficient manner possible, and then set about lining up the right people to handle the job.

It’s time we dispel the myth that IT automation has to be a huge expense, making it out of the reach of small to mid-size businesses. To the contrary, when you approach your IT automation projects from the right direction, with knowledge of what to look for in a platform, and you adequately plan and prepare the right personnel for the job, it can easily be managed within just about any budget. The end result, a savings across your entire organization, will be well worth it in the end.

Want to make your IT automation project a success without breaking the bank? Give Ayehu a try today for FREE.
eBook: 10 time consuming tasks you should automate

7 Time-Saving Tips for Busy IT Leaders

Without a doubt, the IT industry is one in which time is a precious commodity. It’s incredibly easy to become bogged down with the nitty gritty details and waste resources putting out fires to the point where other key areas of the organization begin to suffer. If optimizing your time is a priority for you (and/or your team), this article is for you. Read on to learn a few expert tips on how to find efficiencies, eliminate time-wasters and kick bad habits to the curb once and for all.

Tighten up your email practices.

Checking, sending and responding to emails is a huge time suck. But until it officially becomes a thing of the past, email is still something most IT folks will have to deal with. Optimizing your practices can make things more efficient. For instance, schedule specified time to manage email and use other communication methods, such as SMS, for urgent requests. Also, watch who you cc. If you’re including people on your messages who don’t really need to be included, you’re wasting your team’s time as well.

Ditch the waterfall.

Once a widely accepted project management methodology, waterfall has proven to be more of a hassle than what it’s worth, mainly because it can result in tremendous inefficiency. For instance, if developers discover something faulty with a previous step, the entire project must be scrapped and started afresh. And because testing doesn’t happen until later in the process, any existing bugs could have resulted in incorrect coding. If your team is still using waterfall practices, it may be time to consider making the switch to agile.

Expand your network.

It’s easy to feel as though the problems you, your team or your organization are experiencing are unique, but in reality most IT leaders are struggling with the same issues. Some of these other folks may already have figured out the best solution. Rather than wasting time, spinning your wheels and brainstorming on your own, why not tap into your network of peers. By leveraging the insight and advice of others, your decision-making will be faster and more on-point.

Automate.

To some, this one may seem like a no-brainer, but it’s surprising how many IT leaders are still dragging their feet on the automation front. Yet, when you look at the actual, quantifiable numbers, the benefits of automation and AI are staggering. According to a recent report by WorkMarket, 53% of employees say automation could save them up to 2 work hours per day (240 hours per year) and that number goes up to 3 work hours (360 hours per year) for 78% business leaders. At an average workweek of 40 hours, that equates to a time savings of 6 weeks for employees and 9 full weeks for leaders. What could you and your team do with that much time savings?

Scratch the standups.

Daily standup meetings may seem like a good idea on the surface, but when you gather your team on such a frequent basis, the results hardly make it worth the time. The real value of meetings lies in problem-solving, brainstorming and real-time collaboration. Daily scrum, on the other hand, tend to be more about status updates, which isn’t really the best use of anyone’s time. If daily huddles are currently your thing, you may want to consider spacing those meetings out and reserving them for specific needs rather than check-ins.

Fail fast and ditch what isn’t working.

Just because something’s always been done a certain way doesn’t mean it’s the best way. In fact, you or your team could very well be wasting precious time on practices and policies that are out-of-date and wildly inefficient. Agile isn’t just a methodology for project management. It’s also an important mindset – particularly for an IT leader. Make the coming year one in which you work to identify things that aren’t working and take the necessary steps to change them for the better.

Don’t be an island.

Just because you happen to be in a position of power at your organization doesn’t mean you have to solve problems entirely on your own. To the contrary, the most efficient and successful IT leaders not only value but actively seek the assistance of others. Think about it. You are already leading a team of educated problem-solvers. Your job should be to expose existing issues and then let the team determine the best resolution. Not only will this save you time and aggravation, but it’ll also enable you to develop a sense of trust and respect amongst your employees, which can go a long way toward retention.

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7 Tips for Reducing IT Personnel Turnover

7 Tips for Reducing IT Staff TurnoverAs any IT leader will acknowledge, attracting top talent is only half the battle. It’s keeping them on that’s the real challenge. And with an average employee tenure of only about 3 years, it’s a serious concern for many organizations across the globe. Add in the complex, fast paced and highly stressful role of IT and you’ve got quite the conundrum. So, what’s the secret? How can you keep your talented employees on for the long haul? Here are 7 tips to point you in the right direction.

Keep them challenged. The last thing you want is for your IT personnel to become bored and stagnant in their current positions. Avoid this by investing in ongoing training, setting up mentoring programs, and offering opportunities to learn about and master new strategies and technologies. The more you keep your IT employees engaged and involved, the less likely they’ll be to look elsewhere.

Rotate project time. Being stuck on the same project day in and day out can lead to fatigue and frustration. Consider rotating employees onto various IT projects so that they don’t feel stuck. This will provide exposure to and the opportunity to learn about new skills and also open up the door to be able to approach long-term projects from differing perspectives – both of which can benefit your organization.

Give them the tools they need. These days, keeping up with the onslaught of incoming requests is nothing short of exhausting. Don’t leave your IT personnel out to dry by making them handle this monumental task manually. Arm them with the technology they need to do their jobs better, faster, more efficiently and more effectively, such as IT automation.

Provide a safe place to vent. Without question, the job of keeping an entire organization safe from the potentially devastating financial and reputational damage a successful breach can have is incredibly stressful. Additionally, IT personal often feel tense due to the amount of classified and confidential information they are entrusted with. Provide an opportunity and a secure avenue for these employees to vent their feelings.

Encourage time off. Everybody needs a little down time, but given the fast-paced and highly stressful field of IT, these employees could probably use some time off more than anyone else in your organization. This is where technology can help. By automating a good portion of tasks and leveraging the cloud to embrace more flexibility, your team can take the much needed time off they deserve without the company feeling any negative impact.

Use realistic metrics to measure success. One of the biggest reasons IT professionals find themselves dissatisfied at work is because they feel they aren’t being adequately recognized. This is often due to a lack of clear and specific metrics for success. Management should set realistic expectations, communicate openly and routinely measure progress. Good work should be rewarded and areas of improvement identified and addressed in a positive, productive way.

Empower them. If your employees feel that their only option is to come in every day and put in 10-12 hours of labor, they’re not going to develop any kind of connection or loyalty to your organization. On the other hand, if they know that the work they do plays a direct role in the “big picture” and that their achievements are tied into the company’s overall success, they’ll be much more plugged in, which means they’re more likely to stay on for the long haul. Empower them by inviting ideas and encouraging autonomy.

Are you doing enough to keep your IT personnel satisfied, engaged and plugged in? If not, you could be facing higher turnover, which can negatively impact your company’s bottom line and also leave you more vulnerable. By implementing the above tips, you’ll create a more positive work environment that fosters longevity. Happy employees will work harder to ensure that your organization remains strong, secure and successful.

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5 Simple Ways You Can Improve Your IT Automation ROI

Despite the fact that IT automation presents a tremendous benefit for organizations, there are still many decision makers that fail to recognize the value this technology can have for their own enterprises. In order to demonstrate how important automation is for the future of business, IT managers must find a way to improve ROI and demonstrate the quantifiable benefits to the powers that be. Here are 5 simple strategies for getting those ROI numbers headed the right direction.

Clearly Define Needs, Benefits and Expectations

You can’t focus on improving anything – whether it’s efficiency through IT automation or the actual ROI it offers – unless everyone understands what to expect. Time should be taken to identify and define the specific needs of the organization, and then specify how automation can solve those problems and meet those needs. Once this information is gathered, you can then more accurately measure all of the specific areas where automation is producing a solid return and how. Factors to measure include effort reduction, mean-time-to-resolution (MTTR), lowered rate of error, compliance and system up-time. Improving each of these things will directly boost ROI.

Understand the Process and Where Automation Fits

The driving purpose behind IT automation is to use technology to replicate repetitive, manual tasks. To improve automation ROI, one must dig much deeper than this basic concept to understand the entire process at hand and identify exactly how automation can be integrated for optimum results. Important questions to ask in this analysis include: What factors should trigger an automated process? What must occur before and after the automated process? What variables and inputs will be necessary to achieve the best outcome? Most importantly, how does automation fit with the big picture – the larger business process as a whole? While individual tasks could certainly be automated, automating the entire process may actually produce a greater value for the business.

Recognize the Context and Customize Accordingly

Capturing true ROI involves understanding the specific context in which the automated process in question is running and customizing that process for optimum results. For instance, the automated response to a critical incident, such a systems outage, during peak business hours should be markedly different than the response to a similar outage that occurs in the middle of the night. These contextual considerations should be built into the automation process and they should also be considered whenever measuring results. By customizing the process, the IT automation platform can execute different actions based on each scenario, thereby producing enhanced ROI.

Perform Comprehensive Testing Prior to Release

Testing an automated process manually or in a development system can certainly be time consuming, but it’s absolutely critical to achieving optimum ROI. Before an automated process is rolled out into the live environment, it must be adequately measured to ensure that it is producing the desired results consistently and successfully. Once the automated process is released, ongoing testing is still highly recommended, as this helps to ensure that the triggers, inputs, actions and outputs are all running as smoothly and efficiently as possible. Routine audits can also help to identify areas that could be improved for even greater benefit.

Ongoing Evaluation and Improvement

IT automation may feel like a “set it and forget it” solution, but those organizations that reap the greatest rewards from this technology do so by taking a continuous improvement approach. Regular evaluation of how automated process are working and analysis of where they may be expanded to produce even better results is a must if you are looking to improve your ROI. IT professionals should be asking whether additional tasks could be automated, or whether existing automated processes could be integrated with one another or built upon for greater efficiency.

Individually, each of these 5 tips can have an impact on your overall ROI. When combined, however, they can help to improve both short-term goals as well as drive long-term strategies to produce the desired results of reducing human effort, improving operational efficiency, boosting service levels, reducing errors and downtime, remaining compliant and much more. The end product is a consistently favorable return on investment, which can help to win over those who are not yet on board with automation.

Have questions about how to measure ROI for your process automation project? Grab your copy of our free eBook below!

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

Are you budgeting enough for IT automation? Here’s why you should be.

Are you budgeting enough for IT automation? Here's why you should be.If you’re under the impression that IT processes are not all that important to your business, perhaps it’s better to look at it from another angle. How much do you believe downtime can and will cost your company? Last check put that number at around $9,000 per minute. That’s right. Per minute.

So, yes, ensuring that IT runs smoothly and avoiding potential outages is absolutely critical. IT automation is the key to achieving this goal. Here’s why (and five distinct reasons you need to start budgeting for it ASAP).

Optimize Billable Time

How much time does your IT team spend watching to ensure that jobs are completed? How about manual scripting? Likewise, how much time is wasted by the end-user waiting for the help desk to process tickets? All of that time adds up and it’s costing your company big time. IT automation can shift the manual labor from human to machine, streamlining operations and freeing up talented individuals to be able to apply their skills to more important tasks and projects.

Reduce Redundancies

When processes are handled manually, there are inevitably going to be a number of situations in which there are too many hands in the pot. This can lead to costly redundancies. IT automation can help reduce the amount of times different employees have to “touch” the same machine or file, which is essential in maintaining a cost-effective operation. With automation in place, businesses can ensure that every touch serves a valid purpose.

Better Communication & Accountability

Breakdowns in communication occur everywhere – including inner and inter-departmentally. As a result, it can be easy to lose track of who is responsible for what, which leads to mistakes and miscues that could prove costly. Automating reporting, alerting and notification ensures that everyone stays on the same page. The right IT automation platform should also provide a central dashboard, facilitating greater ownership and enhanced visibility into any and all processes. This keeps management fully aware of what’s happening so no balls get dropped.

Improve Service Levels

Given today’s ever-increasing need for instant, quality service and amidst the growing competition in the IT services field, providers are having to find newer and more efficient ways to operate. Only those companies that are agile enough will be capable of competing on a global scale. By investing in intelligent IT automation, tasks, processes and workflows are performed faster and free of errors. Employees are happier and more productive and customers (internal and external) are more satisfied because they’re consistently receiving exceptional service.

Boost Response Time

When something malfunctions, the fallout from a delay in response time can be quite impactful – not to mention the time IT personnel must waste trying to identify and correct the problem. Today’s technology enables businesses to work smarter by implementing IT automation as the watchdog capable of pinpointing issues as they occur (sometimes even before they happen). Whether it’s a machine, system, application or entire network that’s in question, a quality automation and orchestration platform can expedite response time to reduce or eliminate costly downtime.

As more capital is being invested into the ongoing development of technology as it relates to artificial intelligence, it’s becoming abundantly clear that IT automation is here to stay. More importantly, intelligent automation has the potential to help businesses of every size and industry streamline operations, maximize efficiency, improve response time and deliver better service overall.

Are you ready to experience what automation can do for your company? Start your journey today by taking Ayehu for a test drive.

IT Process Automation Survival Guide

5 Reasons Your IT Automation Tool Won’t Survive the Future

5 Reasons Your IT Automation Tool Won’t Survive the FutureIf there’s one thing that remains constant in the IT realm, it’s that things change at a rapid pace. IT automation tools and technologies that were considered cutting edge just a few years ago are already becoming antiquated. As a result, more and more organizations are trying to stay ahead of the curve and maintain their competitive edge by adopting newer, more robust and futuristic technology. As we usher in a new year, now is a great time to assess your current situation and consider making a change.

To help with this, here are five tell-tale warning signs that your current IT automation tool isn’t going to support your future needs.

It’s not agile.

In years past, IT automation solutions were developed and implemented based primarily on following industry standards and best practices. Nowadays, there is a much greater need for flexibility and agility in order to adapt and evolve with the changing IT landscape. Of course, quality processes are still important, but if your IT automation platform isn’t easy to deploy and maintain, you will inevitably struggle to support your organization’s changing needs.

It’s one-dimensional.

People often confuse the term “IT automation” with the idea that it’s a technology that’s designed exclusively for IT teams. The reality is, the right automation and orchestration platform provides the ability to support both IT and non-IT needs. In fact, the workforce of tomorrow will be built upon a centralized solution that extends across all lines of business. As such, your automation platform should be completely integratable, easily customizable and offer non-IT options.

It’s not being used to its fullest potential.

Does your IT automation solution have a self-service portal? More importantly, are your end-users actually availing themselves of this feature? If you answered no, you’re not alone. But that doesn’t mean your situation should remain status quo. The problem could be simply its ease of use. Upgrading to a more streamlined, intuitive solution with out-of-the-box functionality could be the answer to increasing adoption and bringing your company more in line with other forward-thinking firms. And just think about how much better your organization will perform through this type of empowerment.

It isn’t intuitive.

Your organization undoubtedly encounters, produces and uses a rich set of data on any given day. Intelligent automation and orchestration platforms of today use machine learning to analyze, classify and mine that data for valuable insights. Furthermore, intelligent IT automation is capable of identifying patterns and anomalies within the network to quickly address and eradicate potential security threats and other incidents. This functionality is far more advanced than traditional automation tools.

It’s not capable of proactive process improvement.

Conventional IT automation tools were designed to be told what to do. The next generation of IT automation tools takes that a step further by integrating machine learning and artificial intelligence. Think about it. You employed automation to improve your business function, right? What if that platform could actually learn and tell you how to optimize business operations? That’s intelligent automation in a nutshell, and it’s something that forward-thinking organizations are taking full advantage of. If you aren’t, you’re going to get left behind.

Machine learning, advanced analytics and intelligent self-service are all components of AI-powered IT automation, which is quickly making its way into enterprises across the globe. Without this innovative technology, your existing automation strategy simply will not survive the changing needs of tomorrow.

Thankfully, you don’t have to wait. You can proactively prepare your organization for the future by ensuring that you have a robust, agile and intuitive platform that can be seamlessly integrated and leveraged across the entire enterprise.

To see this next generation automation intelligent automation technology in action, click here.

 

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

Overcoming staff resistance to IT automation implementation

Overcoming staff resistance to IT automation implementationIT automation offers a variety of significant benefits to organizations, including improved efficiency, enhanced productivity, greater accuracy and output and an overall cost savings. For companies that have yet to employ this technology, however, the biggest hurdle to overcome in doing so is often resistance from employees. For some, this contention comes from fear of becoming obsolete, while others simply don’t like change. Whatever the reason, having the right strategy in place can help make rolling out ITPA a smooth, painless and positive experience for everyone.

Change Management is About People

On the surface, managing change while implementing a technological advancement such as IT automation may seem to be all about the systems and processes being automated. In reality, however, change management is about understanding the fears, needs and desires of your company’s most valuable asset: your people. By addressing the human side of change, you can overcome the roadblocks and obstacles in your way and effectively change the outlook of even the strongest opposition.

Generally speaking, people tend to fall into 3 distinct categories when it comes to adopting something new:

  • Those who vehemently oppose the proposed change
  • Those who are tentative about change
  • Those who are change champions

When planning your IT automation project, your strategy should incorporate the appropriate actions to address those individuals who fall into the first two categories. The ultimate goal is to change how your employees view the new technology being rolled out so that the process becomes a positive initiative that is driven forward by support rather than bogged down by resistance. That said, here are some proven best practices for effectively managing change in the workplace.

Conduct a readiness assessment. This can be done a number of ways, from holding focus groups to conducting a survey amongst all users. The purpose of a needs assessment is to identify the risks, benefits and potential obstacles that you may encounter when rolling out your IT automation project. It can also be helpful in determining areas of greatest resistance as well as the reasons behind the contention. Remember the old adage, you can’t fix what you don’t know is broken.

Sell the benefits. People aren’t going to jump on your ITPA bandwagon unless and until you’ve convinced them that it’s worth their while. They want to know what’s in it for them. Address this by identifying, documenting, communicating and reiterating the specific benefits that adopting automation will have for each individual and team.

Make communication a priority. One of the biggest reasons people resist change is because they don’t understand what is being done or why it’s happening. This lack of knowledge naturally breeds fear, which can derail your IT process automation initiative. To avoid this, keep the lines of communication open and make sure everyone knows not just what the big picture is, but also their important role in contributing to that big picture goal.

Lead by example. Leadership at every level and in every department should be on-board with the proposed IT process automation project. Excitement and positivity can be very powerful tools in effecting change across an organization. Make sure you have complete buy-in from all executives prior to launching your project and that they understand the importance of solidarity across the board.

Identify and leverage change champions. These are the individuals who are most excited about the adoption of IT process automation and the many benefits it will provide. By identifying these key employees, you can begin to leverage them to influence their peers who may be feeling a bit less enthusiastic about the proposed change. These individuals can help bridge the gap between front-line employees and management and become a voice for those directly impacted by change.

IT automation can dramatically improve your organization’s overall performance, but rolling out such an initiative can rarely be achieved without some type of resistance. By taking a proactive approach and developing and implementing an effective change management strategy, the experience will be much more positive for everyone involved.

Nervous about how your ITPA project will be received by your employees? The Ayehu platform is designed for fast and seamless implementation, so you can focus your efforts on what’s most important: investing in the happiness of your employees. Experience it for yourself with a free product demo today.

IT Process Automation Survival Guide

7 Tips for Managing a Remote IT Team

7 Tips for Managing a Remote IT TeamThe beauty of technologies like cloud and IT automation is that it’s enabled many IT teams to work remotely, either some or all of the time. Research has shown that offering flexible work options can dramatically improve productivity, boost employee morale (and therefore retention), maximize efficiency and cut costs. But managing remote teams isn’t without its challenges. Here are a few key pointers that will help keep everyone on track, engaged and working at optimal performance.

Check in on a regular basis.

It’s easy for remote workers to become detached from the team, which could result in a slack in performance, disengagement and potential turnover. Avoid this by making a point to stay in continuous contact with your virtual team members. Check-in consistently, whether it’s daily, weekly, bi-weekly or another arrangement that works for you.

Choose face/voice time over electronic communications.

The same technology that facilitates remote work arrangements should also be utilized to keep offsite workers plugged in. Remember – your employees are already immersed in things like IT automation and other human-less tools. Bring them back to reality by connecting via telephone or video conferencing instead of email or instant messaging. If possible, occasional in-person meetings are recommended.

Make communication a priority.

When it comes to remote workers, “out of sight, out of mind” can easily become a problem. Co-located teams that perform at their best do so in part because those in leadership roles make regular communication a priority. Get to know your off-site employees. Actively listen when you’re meeting together. Treat them with trust and respect. Ask about workload and progress. Simply put, over-communicate.

Be clear about expectations.

As a manager, it’s your job to clearly and accurately let your employees – both on-site and remote – about exactly what’s expected of them. Being located at a satellite or home office can make it even more challenging for team members to know where they stand. Always be direct about roles, projects, deadlines and anything else so that your remote workers will be able to deliver on those expectations.

Make yourself available and accessible.

Your remote workers cannot simply pop into your office when they have a question or concern. Overcome this challenge by making yourself as available as possible and ensuring that your team members know when and how to best get ahold of you. Respond promtly to messages or emails. This may involve making yourself available across different time zones, but it’s essential to running a cohesive dispersed team.

Enable and encourage collaboration.

To be most effective in their roles, remote employees should be able to connect and collaborate with other team members. Thanks to technology, there are plenty of tools available to facilitate this, from Skype and instant messages to Slack and other cloud collaboration tools. Once the preferred platforms are set up, encourage your subordinates to participate and lead the charge by actively engaging as well.

Foster relationships.

When employing tools like IT automation, it can be easy to become detached from the human aspect of working as part of an IT team. Overcome this obstacle by using team building and camaraderie to foster interpersonal relationships amongst team members. Make a point to get to know your employees on a personal level and try to find a common ground. Encourage occasional “water cooler” conversations, as they will enable personal connections and strengthen relationships.

If you thought IT automation would allow you to set it and forget it, you may have forgotten about the one key component of your IT team that isn’t going anywhere anytime soon: people. Keeping the human touch in the mix can be challenging, especially when some or all team members are located off-site. The seven tips above should help you keep your remote team happier, healthier and ultimately more successful.

eBook: 10 time consuming tasks you should automate

Ayehu Listed as a 2017 Deloitte Technology Fast 50 Company for Second Consecutive Year

deloitte fast 50Ayehu, provider of an intelligent automation and orchestration platform powered by AI, today announced that it has been named as one of Israel’s fastest growing companies on the 2017 Deloitte Technology Fast 50 List for the second consecutive year.

The Deloitte Technology Fast 50 program recognizes the 50 fastest growing technology companies in Israel, known as “start-up nation,” based on percentage of revenue growth over the last four years (2013-2016).  With ongoing momentum in North America, Asia and Europe, Ayehu recorded a growth rate of nearly 260% during the four-year period.

“We are honored to be included again in the Deloitte Fast 50,” said Gabby Nizri, CEO of Ayehu.  “Automation powered by artificial intelligence is shaping the future of enterprises. We built our platform for the digital era so that it will help IT and Security Operations make the leap forward. 2018 is on tap to be an excellent year as more and more enterprises are embracing the benefits of this innovation.”

Ayehu acts as a force multiplier, driving efficiency through a simple and powerful IT automation and orchestration platform powered by AI. The next generation platform is SaaS-ready for hybrid deployments and is powered by machine learning driven decision support, for fully enhanced and optimized automated workflows. IT and security operations can fully automate and mimic the response of experienced IT or security operators and analysts, including complex tasks across multiple, disparate systems, executing thousands of well-defined instructions without any programming required, helping to resolve virtually any alert, incident or crisis.

“The Deloitte Israel Fast 50 ranks companies based on their sustained revenue growth over four years. Being one of the 50 fastest growing technology companies in Israel is a great indication on what’s ahead for Ayehu,” said Shally Tshuva, Technology, Media & Telecommunications Industry Leader at Deloitte Israel.

The list of the Deloitte Israel 2017 Technology Fast 50 can be viewed online at:
https://www2.deloitte.com/content/dam/Deloitte/il/Documents/technology-media-telecommunications/fast50/Deloitte_Fast50_2017_Dirog_biz.pdf