More and more CIO’s are leveraging IT automation to improve operational efficiency and subsequently reduce company expenditure across the board.
In today’s still-unstable economic environment, it’s no surprise that businesses in every industry are focusing on cutting costs. Unfortunately, some view IT as a costly investment and an area in which the metaphorical belt can be tightened. What these people don’t realize, and what an increasing number of CIO’s are embracing, is that implementing automation of IT operations can actually result in reduced expenditure overall.
CIO’s that are concentrating on IT as a force of operational automation, integration and control are losing ground to executives who see technology as a business amplifier and a source of innovation. Ongoing advances in technology are now providing forward-thinking CIO’s a much broader spectrum with which to work in terms of cutting costs across the entire organizational platform.
It has nothing to do with cutting IT capability, but rather finding ways to make IT operations more efficient. This is primarily achieved through automation, which significantly reduces the time and resources needed to run routine, repetitive and time-consuming tasks. When these tasks and workflows are automated, IT personnel are freed up to focus on other, more critical matters, thereby improving the overall operations of the department and subsequently the company as a whole.
Another way that CIO’s are leveraging IT automation for the benefit of their entire operation is through improvement of incident management and mean time to resolution (MTTR). Critical system errors are costly and can have a significant impact on an organization’s bottom line. IT automation is allowing businesses to manage incidents and downtime scenarios more efficiently and in a much timelier manner, which means less risk of negative impact, both on the business and on the end user.
IT automation isn’t just becoming a tool for cutting costs. It’s also significantly improving business performance, which plays a key role in increasing revenue. According to a recent survey conducted by Gartner Executive Programs, the main focus of CIO’s in the current climate is growth. They want to attract new customers and effectively retain their current ones. IT automation helps to improve service levels, thereby improving the customer experience.
In a time when budgets are at the forefront of every manager’s mind, from the top down to those on the front line, finding areas to improve service and lower expenditure has become a necessity. IT automation has opened up a number of opportunities for streamlining operations and improving efficiency, which ultimately achieves the goal of reducing costs and boosting enterprise growth. By applying technology as an amplifier to business operations, rather than as simply an individual component, organizations that are embracing IT automation are already reaping the benefits and are poised for ongoing success as we move toward the future.