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Ayehu Software Names Tomer Aharoni of Bank Hapoalim Ltd. as Latest ITPA Super Hero

IT Process Automation Super HeroAyehu, industry leading developer and marketer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has announced the latest recipient of its ITPA Super Hero Award. This time, Ayehu has selected Tomer Aharoni of Bank Hapoalim. Tomer was chosen for how he has leveraged IT automation to create more efficient, streamlined business processes for his team.

As Monitoring and Automation Team Leader, Tomer is no stranger to automation technology. Yet, despite his knowledge and experience, his team was still struggling with long IT processes that were made even more complicated by the many disparate systems being used. Prior to using the Ayehu automation and orchestration platform, Tomer and his team were bogged down by manual script writing. He knew it was a tremendous waste of their time and resources.

About two years ago, Tomer, with the full support of his managers, decided it was time to start turning things around and leveraging the available advances in technology to his advantage. Jumping right in, he decided to start by automating the entire incident management process. He used Ayehu’s out-of-the-box features and simple drag-and-drop templates to create automated workflows in place of manual scripting. The system can now open, update and close tickets with built-in checkpoints for long recovery processes.

The result of Tomer’s automation strategy has been a closed-loop solution that is designed to quickly respond to and remediate events as soon as they occur. This has resulted in less downtime and much faster mean time to repair (MTTR). Now he and his team can feel confident that system recovery is taken care of so they can focus their efforts on other important IT initiatives.

“The Ayehu platform has made it so much easier for us to perform our duties in a way that is fast, efficient and accurate,” comments Tomer. “Now, we can enjoy quick recovery and a more streamlined infrastructure thanks to the integration between our monitoring systems and automation platform.”

Ayehu’s IT Automation Super Hero Award is given in recognition of IT professionals who utilize automation technology to improve the way their teams, departments and organizations run. Anyone in any industry who uses the eyeShare product is eligible to receive this coveted award.

To learn more, or to nominate yourself, your team or someone you know, please click here.

About Bank Hapoalim Ltd.

Bank Hapoalim is Israel’s largest bank. Established in 1921, the bank holds a significant presence in global financial markets. In Israel alone there are over 600 ATMs, 250 bank branches, 7 regional business centers, 22 business branches and industry desks for major corporate customers. The bank also operates several international subsidiaries, including those located in UK, North America and throughout Europe. To learn more about Bank Hapoalim, please visit: www.bankhapoalim.com.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.

IT Process Automation Survival Guide

Ayehu Named as a Deloitte 2017 Technology Fast 500 EMEA Company

deloitte fast 500 EMEAGrowth attributed to global demand for Ayehu’s IT Automation and Orchestration Platform Powered by Artificial Intelligence

San Jose, CA – December 12, 2017Ayehu, provider of an intelligent automation and orchestration platform powered by Artificial Intelligence, today announced it was included in the Deloitte Technology Fast 500™ EMEA list, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences and energy tech companies in Europe, the Middle East and Africa (EMEA). Ayehu grew nearly 260 percent during the four-year period.

Ayehu’s chief executive officer, Gabby Nizri, attributes its continued strong growth to the increasing global demand for its IT automation and orchestration platform.

“More organizations are moving toward creating a self-driving enterprise in this digital era. Powered by AI and machine learning, our platform is an essential tool for making the steps toward digital transformation and ensuring future success,” said Nizri.

Ayehu acts as a force multiplier, driving efficiency through a simple and powerful IT automation and orchestration platform powered by AI. The next generation platform is SaaS-ready for hybrid deployments and is powered by machine learning driven decision support, for fully enhanced and optimized automated workflows. IT and security operations can fully automate and mimic the response of an experienced IT or security operators and analysts, including complex tasks across multiple, disparate systems, executing thousands of well-defined instructions without any programming required, helping to resolve virtually any alert, incident or crisis.

About Deloitte Global’s 2017 Technology Fast 500 EMEA program

Deloitte Global’s Technology Fast 500™ EMEA program is an objective industry ranking focused on the technology ecosystem. It recognizes technology companies that have achieved the fastest rates of revenue growth in Europe, the Middle East, and Africa (EMEA) during the past four years. The program is supported by Deloitte Global’s Technology Fast 50 initiatives, which rank high-growth technology companies by location or specifically defined geographic area, and are run by Deloitte Global’s Technology, Media & Telecommunications (TMT) industry group. More information on the program is available at www.deloitte.com/fast500emea.

Now in its seventeenth year, the Technology Fast 500 program in EMEA included over 18 countries, including Belgium, France, Finland, Germany, Italy, the Netherlands, Turkey and the UK. This year’s winners were selected based on percentage fiscal-year revenue growth from 2013 to 2016.

Sponsors of Deloitte Global’s 2017 Technology Fast 500 EMEA program are Euronext, a pan-European exchange that helps tech companies finance growth and innovative projects through the stock market; Oracle NetSuite, provider of cloud-based financials / Enterprise Resource Planning (ERP), HR and omnichannel commerce software that runs the business of companies in more than 100 countries; and Michael Page, recognized by clients and candidates the world over as the leading specialist consultancy in permanent recruitment, temporary staffing and interim management.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

Deloitte provides audit & assurance, consulting, financial advisory, risk advisory, tax and related services to public and private clients spanning multiple industries. Deloitte serves four out of five Fortune Global 500® companies through a globally connected network of member firms in more than 150 countries and territories bringing world-class capabilities, insights and service to address clients’ most complex business challenges. To learn more about how Deloitte’s approximately 264,000 professionals make an impact that matters, please connect with us on Facebook, LinkedIn or Twitter.

About Ayehu

Named by Gartner as a Cool Vendor, Ayehu’s IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.

Eliminate Human Errors (Without Eliminating the Humans)

Eliminate Human Errors (Without Eliminating the Humans)

There’s a humorous old dictum in the IT industry that “To err is human, but to really foul things up you need a computer.” When you combine the two, however – human error PLUS computers – then you can achieve catastrophic disruptions of truly epic proportion, like the massive AWS outage suffered by Amazon in early 2017.

The Uptime Institute estimates that human error lies behind about 70 percent of the problems plaguing data centers today. Seventy percent. Think about that. In 70 percent of cases, all it took to bring today’s most powerful high-tech to its knees was just one person making an honest mistake.

A mistyped keyboard stroke here. An erroneous mouse click there. We’ve all done it. Who among us hasn’t absent-mindedly pressed “Reply All” to an email meant for one person, then realized with horror that the errant message went organization-wide?

The people working in data centers are no different from you and me. They’re human and therefore vulnerable (if not more prone) to those same kinds of errors, especially given the number of systems they have to interface with, the profusion of processes they’re responsible for and the sheer monotony of their workload. Together these dynamics congeal into a brain-fog of tedium which can easily cause one to lose focus and make mistakes.

Where data center operators do primarily differ from us is that they often run the same mission critical jobs over and over, performing their tasks flawlessly hundreds, thousands, even tens of thousands of consecutive times. At some point though, that perfect streak comes to an end. It always does, because humans are fallible, and not even the best data center operators are 100 percent perfect 100 percent of the time.

In fact, when you think about it, it’s a wonder the rate of outages due to human error isn’t even higher than it is.

If you’re in upper management, the probability of downtime caused by human error should worry you.  Not just because of the resulting damage and its consequential costs, but because of the repercussions that inevitably follow the outage. After the shock and anger subside, the finger pointing begins, thanks to impeccable 20/20 hindsight. Once the blame game starts, it usually doesn’t end until reputations are ruined and secure jobs are lost. Many promising corporate careers were terminated by preventable disasters like these.

So what’s upper management to do about the potential for IT failures in their data center caused by human error?

Optimizing existing procedures or building in procedural circuit breakers to prevent wider damage are strategies that ultimately ignore the root cause of the issue – the fact that humans performing repetitive and often laborious manual processes inevitably commit errors. Therefore, the key to drastically reducing the potential for human error-caused outages is to eliminate the potential for human error in the first place by automating the part that humans do.

It’s the exact same logic behind the push for self-driving automobiles.

Various studies have pegged human error as the cause of anywhere between 90-95 percent of all traffic accidents. According to McKinsey, widespread use of autonomous vehicles could “eliminate 90 percent of all auto accidents in the United States, prevent up to $190 billion in damages and health-costs annually and save thousands of lives.”

The irreducible conclusion many are realizing is that eliminating the potential for human errors also eliminates big problems and the big costs associated with them. The most practical and cost-effective way of eliminating human errors is with automation.

In the NOCs and SOCs where headline-making outages occur, this revelation may initially be met with concern and even resistance. After all, your data center operators have spent many years honing their skill sets and developing their expertise in order to run the mission critical systems your organization relies upon. They may not take kindly to the notion that much of what they’ve done all these years can now be done more accurately with software.

In due time however, these same operators will realize that they stand to benefit from automation as much as anyone. Automation frees up data center personnel from tedious, repetitive, mind-numbing processes (that many of them secretly despise) so they can focus on more strategic and challenging work that will allow them to make better use of their skills and expertise. This realignment will also likely improve their level of job satisfaction since they’ll be contributing to the organization at a higher level.  As one of our customers once put it, “If they spend less time staring at blinking lights then they can spend more time on higher value projects.” Happier employees means lower costly turnover.

Furthermore, combining automation with the knowledge and skills of your best operators will make them far more productive and vastly more effective. In other words, automation is a force multiplier for your data centers, as well as being a highly effective risk mitigation tool.

When contemplating automation, upper management should consider one more factor – the competition. Many of your competitors have already embraced automation as a risk mitigation strategy to eliminate human error-caused service disruptions. As they automate more and more of their operations, they not only become less prone to outages, but their businesses also become more efficient and much more scalable, potentially leaving your organization at a competitive disadvantage.

If you’re ready to take the plunge and give automation a try, here’s a high-level view of how we recommend you begin:

  • Identify the critical processes most vulnerable to human error, and those which would be most costly to the organization should an operator make a mistake leading to a disruption.
  • Document these processes, paying particular attention to the parts involving potential for human error.
  • Automate these processes using an enterprise-strength orchestration tool which has a proven track record in mission critical environments (like Ayehu).

Why let costly errors rob your organization of efficiency, employee retention and competitive advantage? Check out automation in action and see how it can become a force multiplier for your enterprise by launching your demo today.

 

Guy NadiviAbout the Author: Guy Nadivi is the Sr. Director of Customer Success for Ayehu, and the first employee hired by the company in North America. Having previously served in numerous roles for Ayehu, Guy now leads the customer success initiative, which has emerged as a leading customer success program among all automation vendors. Previously, Guy founded three technical consulting firms, one of which was acquired by a publicly traded NASDAQ company. He has authored numerous articles of both a business and technical nature, for Forbes, The Jerusalem Post, Lotus Notes Advisor, and others.  Guy received a Bachelor of Science degree from California State University, Northridge.

 

eBook: 10 time consuming tasks you should automate

4 Important Factors to Consider When Comparing IT Process Automation Solutions

4 Important Factors to Consider When Comparing IT Process Automation SolutionsBy now, surely you’ve heard about IT process automation and its many benefits, not the least of which include reduced costs, increased operational efficiency, reduction of errors and subsequent mitigated risks. But recognizing the value of ITPA is really only the first step in the process. The next, and perhaps the most critical, action you must take is determining which automation tool will be the best fit for your needs. If you’re knee-deep in the evaluation process or are just starting out, here are 4 important things to keep in mind.

Straightforward Implementation –Getting a new automation solution off the ground and fully functioning doesn’t have to be a huge headache, nor should it be. That’s why it’s important to pick a product that will be straightforward and easy to implement. What kind of training does the developer offer? Can the software be integrated with existing programs and applications, and if so, how quickly and seamlessly? How much support is available during and after implementation?

Ease of Use – The ideal IT process automation solution should offer robust features and complex functionality, but ultimately be easy and quick to implement. Otherwise, it can be incredibly challenging to drive adoption. The purpose of ITPA is to make the lives of your workers easier, not more difficult, so make sure one of the key areas you evaluate is the product’s UI. If possible, speak with other customers about their experience using the tool before making your final decision.

Extent of Automation Capabilities – You may have the intention of starting out slow with automation, but in reality, if the product you select is truly worth the investment, it should support much more than just the basics. If it doesn’t, chances are you will ultimately outgrow it and face the hassle of selecting and adopting a new ITPA product in the not-so-distant future. In addition to automating routine IT tasks, a quality enterprise automation solution will also be capable of streamlining complex processes and workflows.

Ability to Integrate – In a perfect world, every organization would operate under one centralized system for every business function. Unfortunately, this is rarely – if ever – the case. In reality, most businesses rely on a myriad of different programs, systems and applications, particularly in the IT department. In order to truly benefit from IT process automation, the tool you choose should be fully integratable with your legacy systems. The ultimate goal is to leverage ITPA for removing silos and creating a more cohesive and functional infrastructure, but it starts with the right product.

In today’s digital age, the question for most organizations is no longer whether automation should be adopted, but rather when and how to do so most effectively. By knowing what key areas to measure when evaluating an ITPA product, decision makers can feel much more confident that the solution they choose will suit their needs and provide maximum benefit.

Want to see intelligent automation in action? Click here to claim your free product demo and experience for yourself our powerful, feature-rich and easy-to-use automation platform.

IT Process Automation Survival Guide

Ayehu Expands into Japan with IWI Partnership

AyehuAyehu Expands into Japan with IWI Partnership today announced that it has entered into an agreement with Intelligent Wave Inc. (IWI) in Tokyo, Japan, to offer its Next Generation IT Automation and Orchestration platform as part of its solutions portfolio.  IWI has begun offering the solution to help customers automatically respond to threats and event management with preprogrammed workflows.

“Enterprises world-wide are facing many of the same technology and staffing challenges that can effectively be addressed with the right automation tools,” says Brian Boeggeman, VP of Partnerships and Alliances, Ayehu. “IWI is our first partnership in Japan, which is a key milestone for our operations, and we anticipate that customers will embrace the opportunity to engage with Ayehu’s automation orchestration and platform for immediate and significant result in solving their most important business challenges.”

In this partnership, Ayehu acts as a force multiplier, driving efficiency through a simple and powerful IT automation and orchestration platform powered by AI. The next generation platform helps enterprises save time on manual and repetitive tasks, accelerate mean time to resolution (MTTR) as it centrally manages event information such as malware, unauthorized access, etc. and can identify threat level and critical details. IT and security operations teams can fully- or semi-automate the manual response of an experienced IT or security operator/analyst, including complex tasks across multiple, disparate systems. With more than 140 pre-configured templates, organizations can easily prepare, customize and execute workflows without any programming required. Ayehu’s response time is instant and automatic, helping to resolve virtually any alert, incident or crisis.

IWI will exhibit at CyberTech Tokyo on November 30th, 2017 (http://tokyo.cybertechconference.com)

About Intelligent Wave Inc. (IWI)

Intelligent Wave Inc. (JASDAQ: 4847), a solution provider of financial information systems, delivers an online network based credit card payment system. With a focus on development, implementation and maintenance, IWI provides system solutions that integrate components and technology. IWI provides advanced security integrated solutions covering a wide range. For more details, please visit http://www.iwi.co.jp/ or http://www.iwi-security.jp/.

Looking for a quick return on your IT automation investment? Check these key areas.

Looking for a quick return on your IT automation project? Check these key areasWithout question, IT automation has made a significant and permanent impact on the tech world. This technology has essentially provided IT professionals with the ability finally accomplish what they’ve been challenged with for decades: maximizing performance while minimizing costs. Now, routine time-consuming tasks as well as complex workflows can be streamlined and handled almost exclusively without the need for human input. In short, automation has changed the face of IT for the better.

Still not convinced? Let’s take a closer look at 5 specific areas where IT automation can produce the greatest benefit and fastest return, both for your IT department and your enterprise as a whole.

IT Organization – The old way of doing business involved individual silos and separate departments. In today’s digital age, the most successful organizations are the ones that are able to harness technology to break down these barriers and bridge the gap between departments and functions, effectively promoting collaboration and fostering innovation. IT automation can provide the tools necessary to achieve this type of organization.

IT Infrastructure – In order for a business to function cohesively across all departments, there need to be streamlined and standardized procedures and technologies in place. This includes best practices, virtualization, cloud computing and more. When this type of environment is created, IT automation can then provide the opportunity for your tech team to leverage their expertise and improve skill levels for the maximum benefit of the department and the company in its entirety.

IT Support – Support that is enhanced with IT automation can ensure roll-out, implementation and adoption of best practices. It can also improve processes, such as migrations, ensure more effective enforcement of compliance requirements and ultimately boost service levels across the board.

IT Operations – With more pressure being placed on IT professionals to not only manage their specified workflows, but also possess an in-depth understanding of overarching business practices, these workers must find a way to become better-equipped to meet these demands. IT automation can help by allowing operations the optimal allocation of resources so that personnel can focus on furthering their education and expertise.

General Routine/Repetitive Tasks – Those every day, repetitive manual tasks that your IT department is buried under are inevitably costing your business money. Workflow and self-service automation options can alleviate this concern by taking the burden off the IT team. Not only can this vastly improve efficiency and productivity, but it can also cut costs in the long run.

With demands on IT professionals increasing at a rapid rate, the need for enhanced technological solutions has never been greater. IT automation can help your organization meet these evolving needs so you can remain competitive and achieve ongoing success, both now and well into the future.

Curious to find out how your company could benefit from IT automation? Check out the top 10 automated processes below and get started with a free product demo today.

eBook: 10 time consuming tasks you should automate

Thinking of automating? Start with these 5 things.

Thinking of automating? Start with these 5 things.IT process automation is certainly nothing new. In fact, organizations of every shape, size and industry have been leveraging this powerful and cost-effective tool to boost productivity and service levels and to create leaner, more efficient operations. The one issue that many who are new to the automation realm tend to struggle with, however, is determining where to begin. If you’re in the process of adopting ITPA for your company, here are five high-value tasks you might want to focus on first.

Password Resets – They are a necessary evil, otherwise your entire operations could come crashing to a screeching halt. But password resets are also a huge drain on time and valuable resources which could, again, be focused on more important issues. This is why password resets are one of the first tasks most organizations that are new to automation choose as their starting point. You’ll probably be amazed at how much of an impact something so simple can make.

System Monitoring and Diagnostics – How much time does your help desk personnel spend monitoring systems and working to diagnose the cause of issues that crop up on a regular basis? Now, imagine if most or all of that effort could be shifted over to IT process automation. Not only would the work be done faster and without the risk of error, but it will also free up skilled employees to focus on more business-critical tasks.

Incident Management – When it comes to handling incidents, the more proactive your IT group is, the better. But they’re human, which means they can’t be in all places at all times, leaving plenty of room for costly problems to take root. By automating the incident management process, issues can be identified and addressed automatically, before they have the opportunity to cause major damage. Imagine the time and money you’ll save by not having to put out fires after the fact.

Free Up Disk Space – Low disk space is something most busy IT professionals dread. In fact the entire process of monitoring and making room for more space is horribly cumbersome, yet completely necessary. IT process automation, however, provides the ability to monitor multiple servers, automatically deleting files when necessary as well as archive, copy and move files to other locations as needed. Again, this is a huge savings of time and money for your organization.

Active Directory Management – The larger the business, the greater the impact employee turnover can have on the IT department. Waiting for the help desk to set up a new employee within the company’s internal systems can also significantly impact productivity on both sides, as can having to remove access as needed. Shifting these tasks and workflows over to IT process automation, on the other hand, speeds up the process and makes everyone’s lives easier.

While automation is certainly not a new concept, many organizations are still just beginning to dip their toe into the waters. As such, getting started can seem downright overwhelming. For situations such as this, we recommend starting with the five things listed above. They may not be the simplest, neatest or prettiest of tasks, but given their overall impact on staffing and productivity levels, doing so will provide the most significant, measurable results.

Ready to get your own feet wet with IT process automation but still unsure where to begin? Download your free copy of the 10 most commonly automated processes below and then request a product demo to see ITPA in action.

 

eBook: 10 time consuming tasks you should automate

Could Your Business Survive a System Outage?

We hear about them all the time. Most of us have probably experienced them personally. We’re talking about system outages, and the downtime that typically follows. But do we really understand what these incidents mean and, more importantly, how without the right incident response plan they can ultimately impact an organization’s bottom line? The answers may surprise you, and not in a good way. Let’s take a look.

Causes of System Outages

Outages can be categorized into two areas: planned and unplanned. It’s the latter of the two that has the biggest impact on businesses. But what causes these types of situations? What triggers a system, database, hardware or software down time? According to the IT Process Institute’s Visible Ops Handbook, some 80% of unplanned outages are caused by people and poorly planned/executed processes. Furthermore, the Enterprise Management Association reports that 60% of failures come as a result of manual configuration errors.

What’s the common denominator here? The answer is simple. Humans. The truth is, even the most highly skilled and well-trained IT professional has the potential to make a mistake, and even the tiniest of errors can result in critical systems going down. They’re also not at all uncommon. In fact, recent studies indicate that the average organization experiences about 4 outages per year. Approximately half of all organizations surveyed also indicated that they’d experienced at least one complete network outage each year.

Impact of System Outages

The ultimate impact an outage will have on the IT department and, in most cases, an organization as a whole typically depends on the type of outage as well as how long the subsequent downtime lasted. Generally speaking, the average length of an unplanned outage is a little over an hour.

Depending on what systems went down, this could mean loss of productivity for one department or the entire company. It could also extend to external sources, such as a network outages that impact customer interactions with an organization. For example, if Amazon.com went down, not only would internal operations suffer, but the loss of revenue from potential online sales would be massive.

Costs of System Outages

So, what does this mean in terms of dollars and cents? Well, a significant outage can cost an organization on average $12,250 per minute. Yes, you read that right. Annual losses top out somewhere around $3.9 million per organization. Another thing to consider is the fact that system outages can also result in a costly loss of critical data, the exact impact of which can only be measured on an individual basis, depending on what information was lost. In significant incidents, a company may find it impossible to ever recover from something like this.

This is why it is absolutely critical that businesses take the appropriate measures to avoid potential outages and, at the very least, have a plan in place to limit the amount of downtime as much as possible. Experts agree that the best strategy is to design and implement a strategy that leverages all of the available technology, particularly IT automation, which takes most of the human element out of the process and ensures a more timely and accurate response to potential incidents.

In fact, with the right platform and strategy in place, downtime can be reduced by up to 90%. One only needs to look at the potential costs of extended periods of downtime to recognize how impactful such a reduction can be.

The truth is, despite our best efforts, IT systems inevitably fail from time to time, whether it’s due to a simple misconfiguration or a process that wasn’t executed properly. The key is to take the appropriate steps ahead of time so that if and when a critical incident occurs, the results will be as low-impact as possible.

To learn more about how automated incident management can help your business recover from a system outage, check out the free eBook below. Or, better yet – click here to experience the power of IT automation for yourself.

How to Get Critical Systems Back Online in Minutes
 

Using IT Process Automation to Streamline Employee Onboarding

Using IT Process Automation to Streamline Employee OnboardingWe frequently talk about process automation in the context of IT, and while it’s certainly highly effective for tech teams, the truth is, IT process automation can easily be applied across the entire enterprise. In fact, one area where organizations can save a ton of time, money and resources is in HR, or specifically for the workflow of employee onboarding. Let’s take a look at how automating these processes can add tremendous benefit to everyone involved.

Conventional Onboarding (Non-Automated)

Ask any HR representative (or manager for that matter) and they’ll be the first to tell you that onboarding a new employee is a huge hassle. In fact, it involves many different people and a lot of resources well beyond just HR. For just one new team member, the process typically involves the following steps when done manually:

  • Organize orientation
  • Scheduling welcome meeting and training for new employee
  • Print company documents, such as forms to be signed as part of the new hire process
  • Manually enter employee information into the computer system
  • Set up systems ID and access for new employee
  • Set up new hire in payroll system
  • Pair new hires with appropriate personnel for mentoring/hands-on training
  • Prepare electronic training modules for new employee
  • Monitor process to ensure that all required documentation is received and training is completed as required

Not only is this incredibly tedious for everyone involved, but when onboarding is handled manually, there is also room for significant errors. For instance, HR could potentially misplace employee forms and have to start all over again.

Manual keying errors can also result in missing or incorrect information on file, which can be a problem down the road. Lastly, the delays and bottlenecks caused by these manual workflows can result in a negative new employee experience, which can impact morale, productivity and retention.

Automated Employee Onboarding

Now, let’s take a look at how the new hire onboarding process changes when IT process automation is introduced:

  • Automation eliminates redundancy, improving efficiency and saving the company money.
  • HR staff is freed up to spend time working with the new hires rather than on the logistics of getting them set up.
  • With IT process automation, data about new hires can be gathered, organized and stored without the need for human intervention, saving time and eliminating errors.
  • All necessary steps can be integrated together, including cross-departmental functions required to bring a new employee onboard.
  • New hires enjoy a much more streamlined, efficient onboarding process, improving the experience.
  • Thanks to automated processes, new employees are able to be up and running faster, which means they’ll be able to begin working and contributing sooner.
  • The onboarding process becomes more uniform, ensuring that every new hire receives the same consistent experience.
  • New employees feel empowered right from the start, thanks to tools like self-service automation.

Let’s face it. No matter how advanced and tech-centric we become as a society, onboarding will always be a necessary process. Leveraging tools like IT process automation, however, can make this process faster, more efficient, more accurate and an overall more positive experience for everyone involved.

Want to see for yourself how IT process automation can help your organization get new team members onboard and productive right away? Take Ayehu for a test drive today by clicking here.

eBook: 10 time consuming tasks you should automate

Why Hire a Managed Service Provider When You Can Be Your Own MSP?

Why Hire an MSP When You Can Be Your OwnFor decades, businesses have been turning to Managed Service Providers (MSPs) to handle their day to day IT needs. This outsourcing was something that many smaller or mid-sized enterprises were forced to do, since housing IT internally wasn’t always an option. The good news is technological advances – in particular IT process automation – have now made it possible for these companies to actually manage IT operations in-house with the same efficiency and service levels as an MSP.

We’ve written several posts about how IT process automation can (and should) be leveraged by MSPs to save time and reduce costs. The reality is, this same concept can easily be applied to internal IT departments as well. For small to mid-sized businesses that previously relied on external MSPs to serve as their IT department, the reason was typically due to cost. It was simply more cost-effective to outsource the tech duties rather than to manage them in-house. But with the ability to accurately measure the value of internal IT, more and more small to medium sized businesses are recognizing the benefits of keeping things in-house.

The answer to the age-old question of how an internal IT group can match the efficiency of a managed service provider lies in the concept of automation. When you can begin to automate not only individual repetitive tasks, but entire workflows, suddenly the idea of running a busy IT operation doesn’t seem as overwhelming. You no longer face the need to hire more staff than you can afford, and those staff members that you do employee will have the ability to focus on critical things that require a human touch, such as analyzing and developing business strategies for future success.

Benefits of Using IT Process Automation to Keep IT In-House

While using an MSP is certainly not a bad option, there are a number of specific benefits that a business can realize by keeping IT in-house. These benefits include:

  • More Control – Outsourcing always requires giving up a certain amount of control. Keeping IT operations internal gives the business full control over all processes and procedures.
  • Flexibility – A quality IT process automation product provides flexibility and customization to each business’s unique pain points. That means that your internal IT can be designed specifically for the needs of your organization, unlike an MSP which can only adapt to a certain point.
  • Higher Level of Security – It goes without saying that internal versus outsourced departments always provide a more secure atmosphere. IT operations for industries that deal with more sensitive information, such as the financial sector, benefit greatly from keeping all transactions in-house.
  • Saves Time – Internal IT operations eliminate the need to contact and rely on a third party for any support requests, which can save time. The beauty of ITPA is that it is designed to make IT operations more efficient, so it is inherently a time saver. Couple this with the fact that ITPA lets computers do the heavy lifting, freeing up personnel to be available if and when an issue arises, and you’ve got a highly effective and efficient department with exceptional service levels.
  • Saves Money – Keeping IT internal saves money over time, since you will no longer need to incur the costs of outsourcing to an MSP.

Think your business is too small or lacks the resources to manage IT operations internally? Think outsourcing to an MSP is your only option? Think again. With technological advances, namely the rise of IT process automation, now organizations of any size have the ability to achieve the same operational efficiency with their in-house IT as they would with an MSP.

Learn more about how IT process automation can provide your organization with flexibility, control and savings of both time and money by requesting a free product demo today!


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