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5 Mistakes to Avoid When Implementing IT Process Automation

5 Misktakes to Avoid When Implementing IT Process AutomationLaunching an IT process automation project isn’t something that should be taken lightly. As with anything else in IT, in order for the process itself to go smoothly – from start to finish – you must plan carefully. More importantly, you must know what common mistakes are often made that can slow down or even completely derail the plan so that you can avoid making those same errors with your own project. Here are five of those common mistakes to be mindful of.

Choosing the wrong platform.

First and foremost, you cannot expect to complete a project in IT without the right tools and technology at your disposal. That being said, not all IT process automation platforms are created equal. Some are entirely too complex, difficult to use and lack critical intuitiveness. Others are simply too broad, encompassing too many tasks and workflows at once. What you need is an IT automation and orchestration platform that is easy to implement, simple to learn, can be integrated with existing systems and is inherently intuitive (ideally driven by AI capability). You should also look for a product that is scalable, allowing you to start out by automating one or two workflows and then work your way up.

Starting with the wrong processes.

When first rolling out IT process automation, the best tactic to take is to start small and then gradually work your way up. Many IT professionals make the mistake of beginning their automation project with a workflow that is extremely complex or which covers too wide of a scope. The basics of ITPA involve automating basic, manual repetitive daily tasks – at least in the beginning. Start with these, and once you’re comfortable with the platform you’re using, move on to more comprehensive processes.

Approaching solely from a technology standpoint.

It may seem like an oxymoron to list this as a mistake, but believe it or not, the best way to approach an automation project is not from a point of technology, but from a point of problem solving. You should first have a clear picture of what pain points you want IT process automation to address, and in what order, and then view the automation as a means to that end. When you do so, you focus on the more important end result and how to reach it, rather than getting caught up in the technology behind it.

Not looking at the big picture.

While it’s true that automation is highly effective in taking routine tasks of one small department and automating them to improve efficiency, what many fail to consider is that these tools can do so much more. In fact, the ultimate goal of ITPA is to become a bridge that connects all departments and ties together the entire infrastructure of an organization. Focusing on just one area can limit the virtually endless potential that IT process automation has to offer.

Failing to recognize and measure the value of automation.

As with anything else in business, measuring the success of your ITPA strategy and extracting its value is critical, yet it’s something that is overlooked far too often. In order to truly get the most out of your automation project, you must understand how to calculate your return on investment. This will help you uncover areas that could use some adjustments and identify which workflows and processes have been successfully automated. (Not sure how to do this? Don’t worry. We’ve already done the work for you in our free eBook.)

The key to success in any business project is planning ahead, and part of that planning involves recognizing the common mistakes made by others so that you can hopefully avoid doing the same. If you’re not careful, these five routine errors can slow down and even bring your ITPA process to a grinding halt. By choosing the right tool, starting small, focusing on the big picture and properly measuring your progress, you’ll be well on your way to successful ITPA implementation.

For more tips and tricks on launching a successful IT process automation project, download your free copy of the ITPA Survival Guide below or click here to request a free product demo today.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

Mitigating Risk with Compliance Automation

Mitigating Risk with Compliance AutomationWith laws and regulatory requirements evolving on a continuous basis and the stakes incredibly high in most industries, compliance professionals face the challenge of eliminating whatever might be standing in the way of conformity. Despite the fact that many organizations have already invested significantly in maintaining compliance, their efforts are often undermined by something as basic as improper or inadequate reporting. That’s where compliance automation comes into play.

The outcome of companies that fail to prioritize compliance can be seen all around us. Almost daily, another headline appears highlighting the downfall of yet another promising startup. Not only do failures in this area impact the company itself and its customers and investors, but these incidents also tend to result in a tightening of compliance regulations. So, in essence, when one organization messes up, everyone in that industry (and sometimes beyond) must pay to some degree.

When it comes to compliance, there are a number of ways a company can head down the wrong path. Businesses are tasked with staying on top of complex regulations and deal with the time, money and other resources that are consumed by ongoing data gathering and compliance monitoring. Streamlining reporting through compliance automation can alleviate much of this burden. But how? What’s the best way to transition from manual to automated (and therefore more auditable) processes?

The simplest solution is to eliminate as much human interaction from your workflows as possible. Compliance automation delivers much more than enhanced efficiency. It also provides a number of benefits as they relate to risk management. With an automation and orchestration platform in place, compliance teams can rest easy knowing that they are in good standing with all regulatory requirements.

Furthermore, come audit time, all the relevant data will be available at the click of a button. With automated workflows, there’s no laborious data gathering or risk of erroneous reporting. Most critically, because the business will remain compliant, it will also remain safe from potential penalties and other costly consequences. The less the compliance team relies on manual processes, the less exposure there will be for the company as a whole.

Remember – compliance problems don’t only result in costly fines and penalties. They can also wreak havoc on a company’s reputation, market value and more. By integrating automated technology into the compliance process, businesses can effectively eliminate additional risk of human error that could threaten to derail an otherwise sound operation. Compliance automation facilitates a repetitive, easily monitored and managed set of workflows, gathering data in one single platform and exposing potential issues so they can be addressed before they become a serious problem.

To see for yourself how Ayehu’s automation and orchestration platform can help streamline compliance and just about every other area of your business operations, click here.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

Implementing IT Process Automation? Start by Crawling…

Implementing IT Process Automation? Start by CrawlingThere’s a common misconception about IT process automation that it’s extremely expensive, a huge pain to implement and that even after you invest a ton of money and spend months getting it up and running, it doesn’t work as promised. To the contrary, automating your IT workflows and processes doesn’t have to be costly or difficult, and it can work amazingly well…provided it’s approached the right way. Let’s take a look at a concept known as the “crawl, walk, run approach” and how it makes implementing ITPA easy and effective.

Crawl…

If you think about how a small baby begins to develop and become mobile, you can envision a slow, cautious start. Then, as confidence and experience builds, the child will begin to move faster and accomplish a little more with each endeavor. Using automation successfully should be the same. Start out slow, testing the waters by automating one or two simple tasks that are not business critical. Once you begin to get comfortable with the product, you will feel more confident rolling it out to other, more important tasks and workflows.

Walk…

Learning to walk takes time, patience and support. It’s the same with automation. Don’t get caught up in the pressure to jump in and move too fast. Instead, get the appropriate resources in place before you launch any major automation projects. Support in the form of project managers, IT process automation experts or engineers will be invaluable during this planning stage. In some cases, the automation company you choose will offer this service as part of their package. Others may be able to recommend professionals that will fit with your needs and your budget.

Once you’ve developed a well-thought-out, step-by-step plan, continue the patient pace by building out the steps, workflows and interfaces for each process. Ample testing should be conducted, ideally in a specially designated test environment or during scheduled maintenance downtime. Focus not only on the initial deployment, but also on a change management strategy so that your automated processes and workflows can adapt with future changes to business needs.

Run…

Now that you’ve successfully tested and implemented IT process automation, it’s time to pick up the pace. Every runner knows that in order to maintain a steady sprint, proper stretching is required. Once you’ve gone through the initial walking process, it’s time to extend automation to new initiatives and applications. As always, tackle one task at a time until you’re satisfied with the results and then move on to the next. Over time, managing multiple automated workflows and even linking several together will become completely do-able.

Some Additional Words of Wisdom…

An important thing to keep in mind is that when it comes to automation, as with most anything else, you get what you pay for. Those free bundled products are probably not all that great, otherwise they wouldn’t be free. Paying for the right IT process automation software, although requiring a monetary investment, can really pay off in the long run when the business benefits begin to significantly outweigh the costs incurred.

The bottom line is, IT process automation doesn’t have to cost an arm and a leg, and it doesn’t have to be a huge headache to implement. Provided you follow the steps above, starting off small and slowly scaling up, you can realize the true benefits of ITPA without all the hassle and without breaking the bank.

Ready to explore what automation can do for your business? Take the next generation of IT automation and orchestration powered by AI for a test drive today. Click here to get started!

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

Is your IT department wasting time and money? Here’s the solution.

Is your IT department wasting time and money?It seems as though the concept of doing more with less came around rather recently. In reality, however, managing a lot of tasks on a budget is nothing new. In fact, it’s been a priority for businesses across just about every industry for decades now. When the economy took a nose-dive several years ago and companies had no choice but to lay off large chunks of their workforce, there was no other option than to figure out a way to get the work done with whatever skeleton crew was left.

Yet, to this very day, countless businesses are still chasing their tails, being bogged down with manual work that can (and should be) handled through IT automation. Right now, as you are reading this article, IT departments in all corners of the globe are busy writing scripts and going through workflows, step by painful step. Meanwhile, their productivity is suffering, as is the bottom line of their organizations as a whole.

So, what’s the solution? Could it really be as simple as choosing an IT automation platform? The answers to these questions lies in the reality of what your IT department looks like at the moment. Are your team members spending hours upon hours fielding incoming alerts and processing workflows that require little to no actual “skill”? What could your department accomplish if the majority of your workers weren’t tied to their desks going through the drudgery of doing things by hand all day?

While the ultimate goal would be to develop an IT automation strategy that is sophisticated enough to streamline all of your operations, what you can do right now is take that first step. It doesn’t have to involve a year’s worth of research and testing to find the perfect solution to all your IT woes. Yes – that’s the overarching objective, but it doesn’t have to be that complicated to start. The first, and most important step, is choosing to make a change – even if it’s just automating one small task.

Your challenge for the week is to observe those who work in IT and identify one or two basic tasks that are being performed manually (more than twice per day). When you see these things, ask yourself why they are being handled this way. Calculate the costs associated with the time it takes your worker to complete. Let’s say the employee in question makes $30 per hour. If it takes 3 hours a day to complete one manual task, you’re dishing out nearly $100 for something that IT automation could do in seconds.

By identifying key areas that are costing your business precious time and money, you can then look for an IT automation solution that can improve those processes. Start small, then work your way up. Once you’ve successfully automated those first few activities, expand your horizons to bigger, more complex processes. Before you know it, your business will be operating much more efficiently. As a bonus, your skilled IT professionals will be freed up to focus on more critical business projects.

Not quite sure where to begin? Check out 10 time-consuming IT tasks you should be automating below and then click here to request a free demo and get started on the path to a leaner, more productive organization.

eBook: 10 time consuming tasks you should automate

MSPs: Your Continued Profitability Depends on THIS…

MSPs: Your Continued Profitability Depends on THIS...Anyone who understands the role of a managed service provider (MSP) understands the importance of doing more with less. It’s really all about scale and common sense. The more efficient and effective your performance, the more success you’ll achieve. The problem is, achieving a high level of scalability isn’t always possible when budget is involved, because for many organizations, hiring additional staff simply isn’t feasible. The solution? IT automation, and leveraging it to win the race and become the head of the pack.

MSP experts agree that when it comes to stiff competition and budgetary restrictions, the best and only solution is to invest in automation. This is the case even with enterprises that do not struggle with cash flow issues. Even if you can afford to hire additional staff, doing so will inevitably impact your bottom line. If you take a step back and allow technology to do the heavy lifting for you, on the other hand, you’ve got scalability without the added expenditure of beefing up personnel.

The ability to outsource and even relocate operation centers to other areas of the world may provide a slight advantage in terms of overall cost, but it won’t necessarily level the economic playing field. The ultimate goal of every MSP is to deliver as many quality services as possible while utilizing the fewest number of employees…hence, doing more with less. Tapping into foreign markets and moving your IT department will not achieve this. Only automation will.

That said, it’s also critically important that key decision makers do their due diligence when choosing an IT automation product to work with. Those who have been most successful in this battle of the fittest have provided some insight into what to be careful of during the selection process. Most importantly, keep the concept of scalability in mind. Make sure you choose a product that will be able to bridge the past with the future, integrating with legacy systems while also adapting with your changing business needs as they occur. Flexibility is key.

It’s also extremely important that the IT automation platform you choose be robust. Remember, you’re going to be relying on this system to handle not just simple, repetitive tasks but also things that are critical to the success of your entire organization, such as incident management and advanced workflow performance.  Do your homework and make sure the product you ultimately select is comprehensive enough to handle anything your business may need.

As we move forward, there’s no question that IT automation will become the central part of any successful MSPs strategy, and only those organizations that embrace and act on this will continue to remain competitive. Don’t get left in the dust! Get your MSP on track to a competitive and lucrative future by investing in automation.

Schedule your free live demo today to see it in action!

eBook: Top 7 Benefits IT Process Automation Provides MSP’s

Benefits of Automating Active Directory Group Changes

Most organizations manage access control to resources based on Active Directory group membership.   That is, they establish AD groups that correspond to a job function or set of related tasks (i.e. Finance, DB Admins, Recruiting, etc.).  Then they point as many resources as possible, such as applications and infrastructure, to AD for authorization of access:  “If member of ‘DB Admins’ then permit access to Oracle database admin console”  or “If member of ‘HR’ then permit access to Workday HR application admin interface”.

This is a much more scalable approach than trying to define access “locally” on each resource.  It’s also far easier to audit.

The downside of this approach is that AD group membership accuracy becomes critical, because everything depends on it.  Put a person in the wrong group, or forget to remove him when he leaves, and you can have real risks as well as serious audit findings if the mistakes are exposed.

Most companies still handle AD membership changes manually. A ticket is opened to add or remove someone from AD group(s), and then Security or AD Operations makes the changes in AD and closes the ticket. This creates two problems: delays waiting for the manual process, and the possibility of the admins making a mistake (or possibly never even doing the update at all).

One organization recently experienced these problems twice and the second time it led to an audit finding – all because a person was put into the wrong AD group, granting them access they should not have had.  In fact, the problem was actually discovered during an audit that included a random check of AD group membership accuracy.

Automation can clearly help with this problem. If you automate the translation of the ticket to actual AD changes, not only do you speed things up, but you also avoid costly mistakes. You’ll also maintain a solid audit trail of changes independent of AD administration.

Ayehu is well positioned to deliver this automation, particularly because of our seamless integrations with AD and ServiceNow (just to name a few). You can view a comprehensive list of all available integrations here.

If your team is ready to give up the daily grind and associated risk that comes along with Active Directory management, automation is the ideal solution. See it in action here or contact us at 1-800-652-5601 to start automating today!

eBook: 10 time consuming tasks you should automate

Leveraging Self-Service Automation to Meet Business Requirements

Leveraging Self-Service Automation to Meet Business RequirementsOne of the most powerful tools an IT department can leverage is that of self-service automation. Not only does this empower everyday employees to be able to handle many of their own needs without having to contact the help desk, but it also vastly improves productivity and efficiency of IT operations. IT automation provides the ideal solution to be able to leverage self-service investments for your own organization and furthermore align them to help achieve your strategic business goals.

To successfully implement such a strategy, IT must first develop balanced score cards (BSCs) to determine the specific business goals that are to be achieved. These BSCs should have four main aspects: financial, internal, customer, and learning and development (L&D). The goal is to map out IT and self-service automation initiatives using these four aspects so that specific business impacts can be identified and worked toward.

A great example of this would be self-service password resets. Believe it or not, this task alone comprises 40% of the service calls that are fielded by help desk representatives on a daily basis. Imagine the time it takes to handle these simple, menial tasks taking up almost half of your IT department’s daily activity. Now, imagine if that task could be automated and handled instead by the end-user. That way, your personnel would be freed up to focus on more critical aspects of their jobs – and things that are specifically aligned with your company’s strategic objectives.

Let’s examine in further detail how self-service automation can further impact your organization. Consider for a moment your organization’s expenditure for help desk calls. According to the global research firm Gartner, the average cost of a help desk call is $17.88. Taking the total number of password reset requests received annually and multiplying it by this average cost will demonstrate just how much this one simple task is costing your organization.

Another way to quantify this expenditure is to calculate the total costs associated with each of your help desk associates (salary plus benefits, including bonuses, stock options, etc.). Multiply that total cost by the 40% figure indicated above. This will help you determine how much you’re spending on an annual basis just on password resets alone. According to Gartner, the average total cost of a help desk associate, including all other perks and benefits, is $80,012 per year. That would mean that for each employee, you’re paying $32,005 just to have passwords reset!

Certainly one of your business goals is to maximize resources while minimizing expenditure. By leveraging self-service automation options to handle even just the one task of password resets, you can dramatically reduce operating costs and improve efficiency at the same time. Of course, this is just one small example of how IT automation and self-service initiatives can have a significant, positive impact on your business.

Are you leveraging this powerful tool for your own IT department? If not, the time to do so is now! Click here to take our intuitive automation and orchestration platform for a test drive today.

5 Ways to level up your service desk using it process automation

The Data Center Dream Team: Your Staff and Automation

The Data Center Dream Team: Your Staff and Automation

This article was originally published in Data Center Knowledge.

It is coming. We have been fully warned that a massive shortage of qualified technology professionals is going to quickly become our reality. But thanks to the increasing abundance of available data, along with innovative tools for gathering, processing, deciphering and storing that data, machine learning algorithms can now be used to produce fast, affordable results for businesses of every size and industry.

Automation and machine learning have become force multipliers and game changers for many organizations because it means that they are no longer constrained by data center staff or budget limitations. There are some basic yet unavoidable factors are driving the need for these new technologies, but fortunately technology leaders today have options to solve today’s most pressing challenges.

A Glaring Need

Today’s data center professionals are under increasing pressure to accomplish more with fewer and fewer resources. Increasing amounts of available information make manual data management a full-time endeavor. For those operations with limited staff or smaller budgets, finding extra support can be an uphill battle. Furthermore, customer demand and an increasingly competitive landscape have placed significant burdens on IT leaders.

Automation’s Role

IT automation technology facilitates a shift from human (manual) processes to machine, enabling the agentless execution of critical data center tasks and workflows, including but not limited to:

  • Monitoring – Continuously scan and track the status of data center components with automated notification and escalation in the event of a problem
  • Maintenance – Automatic performance of ongoing functions, such as updates and patches
  • Scheduling – Organize the automatic execution of routine data center processes, including backups, downloads/uploads, replication, application events and more without the need for human effort
  • Provisioning and Configuration – Development, testing and deployment of new applications, including physical, virtual and cloud servers
  • Application Service Delivery – Automatic fulfillment of user requests within just minutes
  • Optimized Workload Delivery – Automatic movement of network traffic for better load balancing and/or on-demand delivery of additional applications
  • Security – Automate the incident response process from start to finish, creating a closed loop to quickly detect and address threats, mitigating damages
  • Compliance – Audit and report on live configurations, compare current and past configurations to identify discrepancies and implement rules-based policies to adhere to regulatory standards – all without the need for human intervention

By adopting automation technology, data center professionals are no longer burdened with the challenge of performing many of their duties without disrupting end-users. Previously, things like system refreshes and updates had to be carried out after hours to avoid a potential service interruption. Now, these workflows can be scheduled and executed automatically, alleviating the need for IT staff members to work odd hours.

Automation + Intelligence

Beyond the basics of data center automation, some of today’s platforms are now incorporating intelligent technologies, like machine learning, into the mix. So, not only can IT teams streamline operations by automating manual processes, but they can now rely on the power of artificial intelligence to achieve continuous process improvement.

Automated platforms powered by sophisticated machine learning algorithms, use available data to dynamically create rule-based recommendations, insights and correlations. This enables better data-driven decision making and facilitates more optimized workflows and processes. As a result, not only does the data center itself run more efficiently, but the enhanced service that occurs as a result drives greater customer and employee satisfaction rates. In other words, everyone benefits.

Considerations for IT Leaders

Given the advantages automation can have for the data center, it can be tempting to automate everything. However, IT leaders are better served to take a more comprehensive approach to data center automation. When planning for automation, be sure to consider the following:

Automate intelligently. That is, don’t just automate processes for the sake of it. Instead, processes and workflows should be evaluated and weighed based on each one’s business value as well as the quantifiable outcomes that could be realized as a result of automation.

Practice in with the new and out with the old. Whenever possible, focus should be placed on automating newer processes and workflows first rather than trying to adapt old processes to automation – unless, of course, significant ROI could be realized by changing the existing workflows.

Start small and work from there. An incremental approach to automation is recommended, as it’s always easier to automate basic functions than it is to tackle large scale projects right off the bat. Start with smaller initiatives that can be built upon.

Test first, then deploy. It’s always advisable to experiment with automation changes in a test or QA environment before going live with them. In the absence of a test environment, look for ways to deploy automation incrementally rather than exposing the entire data center to a complete automation change.

There are many cases for which automation can and should be considered thanks to the rapidly evolving technology landscape. For example, IoT deployments are steadily on the rise and adding to the complexity of the data center, making the role of data management in business even more crucial. And increasingly IT teams need the ability to leverage the power of data to meet enterprise-wide objectives, but may lack the qualified staff and resources needed to produce what is needed.

When applied appropriately and strategically, automation technology has the potential to empower data centers – even those with limited resources – to perform at the highest level and yield greater outcomes than were ever thought possible.

5 Ways to level up your service desk using it process automation

Attn: IT Managers! Tired of putting out fires? Here’s the solution.

Attn: IT Managers! Tired of putting out fires? Here's the solution.There’s no question that today’s IT administrators are facing growing challenges in the wake of cloud, big data and increased mobility. These professionals are being pressured to produce at a maximum rate while also working with fewer resources and adhering to strict budgetary requirements. As a result, many have begun to embrace IT process automation as a tool to help them stay competitive and, well, remain employed. In fact, automation can help you better manage your busy schedule and free you up to tackle more challenging opportunities.

The issue is, not all ITPA products are created equal. If you’re considering adopting automation into your own operation, here are five key things to help you make the right choice.

Don’t Reinvent the Wheel. You’re already busy enough, so don’t choose a product that will create more work for you and your team. Instead, look for a solution that already comes with a proven track record. Choose an existing company that is established (preferably one that specializes in IT process automation) and whose product has been successfully implemented by a number of other companies. Don’t be afraid to ask for references and contact them to be sure the product you’re considering will be the right fit for your needs.

Built-In Basics. While the more complex capabilities of each solution may be different, the product you choose should at least contain out-of-the-box features that are most common. This includes routine tasks like software deployment, scheduled backups, security updates, service restarts and patches. Regardless of industry or geographical location, things like software, maintenance, security and compliance are factors that every IT manager must consider. Make sure the product you choose has these built-in capabilities ready to go on day one.

Ability to Be Creative. Beyond the basic automation tasks, the next thing to look for is flexibility. Once you’ve implemented the product and have automated the most common tasks, you’ll then want to start focusing on more complex workflows. This will be somewhat subjective, as it will ultimately depend on each IT manager’s specific strategic objectives, but overall the product should be easy to use, capable of interfacing with other programs and allow for a certain level of creativity to really customize it to the unique needs of the business.

Policy-Based Solutions. Every experienced IT administrator is aware of how critical it is to maintain a level of consistency when managing systems and users. The problem is, when these networks are at a global level, it’s simply not possible for IT professionals to be able to manually ensure that every single machine is in compliance with IT policies. IT process automation solutions that are policy-based offer the ideal solution to this dilemma. For optimum results, look for policy-based automation that will allow you to define, manage and enforce your organization’s IT policies across the entire network without the need for human intervention.

An active community helps. Along with solid customer service and product support, choosing a vendor that also has an active community of engaged IT process automation professionals can help make adoption, implementation and long-term maintenance easier. This community could be managed directly on the vendor’s website, or it may exist elsewhere, such as within a social network (like a LinkedIn group). Collaborating with like-minded professionals can not only help you maximize your use of the product, but it can also enhance your career.

Like it or not, IT process automation is becoming a necessity for IT managers who wish to remain successful amidst the present and future changes brought about by cloud, mobility and big data. The key will be choosing the right product. By keeping the five things listed above in mind during the selection process, implementation will go much more smoothly and the results will be more favorable over the long-term.

If you’re ready to begin automating but you’re not quite sure how, why not start with these 10 everyday tasks? Then request your own live demo to experience for yourself how easy streamlining your IT operations and protecting your future against the many challenges that are to come can be.

Ayehu Launches its Next Generation IT Automation and Orchestration Platform Powered by Artificial Intelligence

SaaS-Ready platform is the force multiplier for overwhelmed and understaffed IT and Security operations

Ayehu today launched its next generation automation and orchestration platform for IT and Security operations. The new platform is Software-as-a-Service (SaaS)-ready for hybrid deployments and is powered by artificial intelligence (AI) and machine learning driven decision support, for fully enhanced and optimized automated workflows.

Today’s IT and Security operations teams are overwhelmed by the increasing influx of alerts, incidents, and requests. This state of affairs combined with a growing shortage of skilled, talented IT and security professionals, has created the need for intelligence-backed, automated solutions.

“We’ve received overwhelmingly positive initial feedback from our partners and customers who have previewed our new platform and are excited to now make it generally available,” said Gabby Nizri, Co-founder & CEO of Ayehu. “We developed it because we wanted to make it even easier for our customers to incorporate and use automation as a game changer in their business.  The SaaS-ready, multi-tenant platform is now able to deliver efficiencies across hybrid environments. This sets the stage for CIOs around the world to start the journey to enable the Self Driving Enterprise.”

The platform includes an architecture redesign to support managed service providers (MSP) and businesses with hybrid deployments across on-premise, private and public cloud environments such as AWS and Azure. It also enriches product security in areas such as message encryption across internal and external networks and presents a brand new user interface. Key features include:

  • AI Powered – Machine learning delivers decision support via prompts to optimize workflows and dynamically creates rule-based recommendations, insights, and correlations
  • SaaS Ready – Ideal for hybrid deployments, supports multi-tenant, communication encryption, OAuth2 authentication, and internal security improvements
  • High Availability and Scalability – Ayehu easily scales to support organizations with a high volume of incidents and safe guards against a single-point-of-failure
  • Workflow Version Control – Ayehu is the first IT automation and orchestration platform to provide version control on workflows, allowing users to rollback changes and review, compare or revert workflows
  • Tagging and Labeling – Ayehu users can associate workflows with keywords through tags to quickly search and return commonly used workflows
  • User Interface Enhancements – The new angular 2.0 web-based interface, offering easy and user-friendly workflow designer and template navigation, as well as white labeling options for OEM partnerships

Ayehu acts as a force multiplier, driving efficiency through a simple and powerful IT automation and orchestration platform powered by AI. The next generation automation platform helps enterprises save time on manual and repetitive tasks, accelerate mean time to resolution (MTTR), and maintain greater control over IT infrastructure. IT and security operations teams can fully- or semi-automate the manual response of an experienced IT or security operator/analyst, including complex tasks across multiple, disparate systems. Ayehu’s response time is instant and automatic, executing pre-configured instructions without any programming required, helping to resolve virtually any alert, incident or crisis.

For more information and to request a live, personalized demonstration of the next generation platform, visit https://ayehu.com/nextgen

About Ayehu

Named by Gartner as a Cool Vendor, Ayehu’s Intelligent IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.

PR Contact:

Christy Kemp

Dahlia Public Relations

303-898-3390

ckemp@dahliapr.com