The Future of IT Automation What’s in Store for 2013

The Future of IT Automation – What’s in Store for 2013?With the increase of IT complexity, organizations are managing more applications, databases, technologies and people than ever before. IT relies on scripting and home grown applications to integrate between the above. But scripting isn’t good enough; it is time consuming, error prone and expensive. IT automation is going to change that picture in 2013.

Here are 5 things we can expect to see as we navigate into the New Year.

A change in the way workload automation works – Over the coming months, we will begin to see a more proactive and reactive approach with “what if” scenarios. IT personnel will be able to plan, design and execute workflows that allow them to forecast and plan workflow execution across various systems. When combined with the ability to tie workflows in with human decisions, the “what if” workflow capability will provide IT departments with more a flexible and simplified way of managing their jobs across the organization.

The ability to plug in IT automation to the cloud – Bringing IT automation into the virtual and cloud resource management will allow for improved allocation of resources based on capacity and workload demands. There will be several ways to accomplish this, as highlighted in our recent how to plug IT automation software into the cloud.

Streamlining business with IT through automation – Business and IT are becoming two sides of the same coin. As business relies mostly on technology to deliver high quality services and business growth, business processes automation (BPA) enables businesses to design, execute and continuously improve business processes. IT automation solutions will play an increasingly critical role in enabling IT organizations to deliver the more robust, faster and efficient services that the businesses are looking for by enabling business process automation to execute more complex IT processes.

‘Big Data’ and IT automation will become almost interchangeable – There’s no doubt about it – the shift to Big Data is happening, and it’s becoming increasingly evident that traditional data management methods will simply not be adequate to handle all of the changes that are in store. So, what’s the solution? Automation will provide the answer by allowing IT managers to maintain control over the entire data management, access, classification, authorization processes and entitlements, making Big Data much more manageable.

The adoption of self-service automationSelf-service automation is the process of delivering high quality services with minimum cost of IT operations, where the end-user can choose from an online service catalog and initiate a process request or workflow themselves, without involving someone from IT operations. This shift toward empowering the end-user while also freeing up IT personnel to focus on more critical business matters will not only significantly improve operational efficiency, but it will ultimately improve IT service levels and user satisfaction.

As we close the books on 2012 and shift our focus toward the future, it’s clearly evident that there are a lot of changes in store, particularly in the area of IT automation. These are just a few of these changes, but expect to see a good deal more as we continue to learn and develop new ways to use automation to drive the success of our organizations.

Conclusions – IT Automation become a vital solution for business and IT – To insure IT continuity, efficiency and scalability, business will increasingly adopt IT process automation in 2013.

Have you made the switch to IT Automation yet? Don’t get left behind! download our IT Process Automation eBook and position your business for a successful year to come.

eBook: 10 time consuming tasks you should automate

Ayehu Software Releases IT Automation Pack for VMware vSphere

VMware Admins Finally Can Automate Their VM Infrastructure with No Fear and No Scripts

Palo Alto, November 15, 2012 – Ayehu Software, leading developer of innovative enterprise-class IT process automation solutions has announced the release of the new VMware vSphere integration pack for Ayehu eyeShare IT process automation solution.

The VMware automation package simply frees the admins time from scripting, reducing manual work and getting on a fast truck to VMware automation.

With the VMware vSphere integration pack, system administrators can quickly and easily design and automate complex tasks in VMware vSphere, enabling full control of their virtual infrastructure. Users have the option to choose from an extensive list of pre-packaged templates or design their own workflow processes using the built-in activities in the eyeShare workflow designer.

The Ayehu eyeShare IT process automation product is a powerful yet affordable solution designed to automate IT tasks across physical, virtual and cloud based systems through a simple drag-and-drop workflow designer. The software allows data center and IT managers to design dynamic workflows for their physical or virtual (VMware) data centers. Using simple drag and drop activities, users have the ability to design a complete task in minutes, interface to objects, run commands, communication and notifications, assign servers or virtual machines, setup triggers or events, all via a GUI with comprehensive out-of-the-box functions.

“We are extremely excited to roll out our latest software pack for VMware vSphere admins. This will provide them with access to eyeShare’s rich library of IT Process Automation templates, which are easy to use and can be implemented immediately – two critical components to quality software solutions,” comments Gabby Nizri, Ayehu’s Co-Founder and CEO. “We feel that this new integration falls perfectly in line with our cross-system integration model and will allow us to further serve IT industry professionals.”

This new integration with VMware vSphere is part of a long list of systems environments and operations that the eyeShare software has been designed to be compatible with, including ServiceNow, Jira, Microsoft System Center Operation Manager, Solarwinds, and many more.

To see a complete list of the Ayehu eyeShare VMware activities available with the new automation pack, please visit Ayehu website to learn more about the VMware vSphere integration.

About Ayehu

Ayehu develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit


IT Process Automation Super Hero of the Month

LogoEn4Ayehu Names Eran Gershoni of Harel Insurance as IT Process Automation Super Hero of the Month

Palo Alto, November 1, 2012 – Ayehu, developer of innovative enterprise-class IT process automation solution, has announced the recipient of its Super Hero of the Month award as Eran Gershoni. Gershoni is being recognized for the proactive approach he has taken in using IT automation to streamline the operations of the team he manages.

Eran Gershoni is a Tivoli Specialist on the Network Management Team of Harel Insurance. The company implemented the eyeShare product in January 2012 in an attempt to automate many of their time-consuming daily activities. Prior to switching, Gershoni’s team had been manually performing a number of tasks such as servers and services restarts, report production and user management. They also relied exclusively on VB scripts and used their monitoring systems to send alerts, which were sometimes false. Needless to say, these alerts didn’t always help the team to understand the root cause of the problem since no troubleshooting was done in real time prior to sending the alert.

The first process Gershoni decided to automate was the nightly servers and services restarts. Automating these processes saved them a lot of manpower resources. eyeShare also replaced many of their old scripts that had been written ages ago, and were subsequently difficult to manage. eyeShare made it very easy for any team member to manage and control their entire automation procedures. Now that the system has been fully implemented, they also use eyeShare to produce online reports that are essential to some of the business processes in the company.

 “eyeShare saved me a lot of time, especially since I don’t have to write scripts any more. Everything I want is already built in…”

“eyeShare saved me a lot of time, especially since I don’t have to write scripts any more. Everything I want is already built in,” comments Gershoni. “I also appreciate the fact that we can seamlessly use eyeShare with our existing applications and web services, which makes integration with other systems a lot easier. It provides us with a standardized way for IT automation. I can say with certainty that eyeShare is simple and easy to implement and use, and we’re already seeing significant benefits since its deployment.”

The Super Hero of the Month program is dedicated to recognizing one stand-out member of the IT industry who is doing their part to lead their organization toward the IT of tomorrow and pioneering the process of automation.

About Harel Insurance

Harel Insurance Company Ltd. is the third largest insurance group in Israel. With more than 70 years of experience, Harel provides comprehensive insurance solutions to hundreds of thousands of policyholders in all areas, including general insurance, life insurance and long term savings (provident funds, pension funds), health insurance, travel insurance, homeowners’ insurance, business insurance and motor insurance. For more information, please visit

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit

eBook: 10 time consuming tasks you should automate

Integrating ServiceNow ITSM with IT Process Automation

We’re excited to release our new integration between eyeShare IT Process Automation software and ServiceNow ITSM

If you’re familiar with the ServiceNow ITSM ticketing system, you know about incident management. Well, the eyeShare integration adds automation to the reporting, resolution, and closure of incidents. Instead of manual data entry and service desk procedures, you create an automated process that accelerates incident management and resolution.

Integrating ServiceNow ITSM with IT Process Automation

Here’s a brief description of how the integration with ServiceNow works:

  • eyeShare receives alerts from monitoring system such as SolarWinds, Nagios, SCOM 2012 etc., and then automatically opens tickets within ServiceNow.
  • eyeShare executes automated workflows to troubleshoot the problem, and then updates the incident status or if necessary it will remediate the problem and close the ticket in ServiceNow after successful closure.

Want to learn more? Take a look at our ServiceNow integration and watch the video below to see the 3-way integration example between eyeShare, SolarWinds, and the ServiceNow ticketing system.

5 Ways to level up your service desk using it process automation

IT Process Automation News Letter #4


Dear Reader,

First, I would like to thank those of you who visited us at the Microsoft Management Summit in Vegas last month. Many thanks for the great feedback you gave us on our new release of IT Process Automation pinpoint solutions, Now available for Free Evaluation Download eyeShare 4.1.
In this newsletter you’ll find useful information about IT automation case study, video tutorial, tips and best practices for managing Network Operation Center.


Gabby Nizri, 
Ayehu CEO
Linked-In group


Enhancing SCOM 2012 with proactive IT automation 
Enhance SCOM2012
With System Center Operations Manager 2012 you can monitor IT systems, network and services and react to incidents and alerts or proactively manage IT tasks better and faster than ever before.However, if you got this far, why not take one step further and automate the resolution of problems too? Why not remediate IT incidents automatically, and proactively schedule IT maintenance tasks?eyeShare lets you do all this, with a smooth SCOM 2012 integration. See the video below or Read more about SCOM 2012 and eyeShare integration.


eyeShare SCOM 2012 integration
Watch the Video: eyeShare integration with SCOM 2012



Download Free eBook – 10 NOC Best Practices

Download our new best practices for network operation center management eBook:NOC best practices eBook

  • 5 Essential tools NOC must have
  • How to develop & maintain team knowledge and skills
  • Training new NOC members
  • Improving communication and collaboration within and outside the NOC
  • Escalating, prioritizing, and handling problems

 Download  Download eBook: 10 NOC Best Practices



Which IT processes should you automate?

When discussing IT Process Automation, one of the first questions you ask yourself is – which processes should be automated?
An InformationWeek survey found five areas that users thought were the most beneficial.


  • Backup and restoration
  • Disaster recovery
  • Service fulfillment
  • Incident management
  • Data movement

Researches, however, identified other ‘key win’ areas that provide more value. Read our latest blog post.


120 workflow templates are ready for you to test! 
automated workflow

 The eyeShare template library now has 120 templates with ‘pre-canned’ content so you can automate more tasks faster. New templates include:

  • Killing stuck processes
  • Anti-virus inventory reports
  • Cisco router tasks
  • Database table tasks
  • File and folder automation


Ayehu Introduces IT Process Automation Pinpoint Solutions


Palo Alto, CA – April 11, 2012 /Targetwire/ Ayehu, provider of IT process automation solutions, today launched its IT process automation pinpoint solutions – prepackaged workflows for the rapid automation of planned, repetitive IT tasks. The solutions extend Microsoft’s System Center Operations Manager (SCOM 2012) capabilities and will be demonstrated at the Microsoft Management Summit.

Ayehu’s pinpoint solutions automate a range of repetitive daily IT tasks within data centers, cloud and virtualized environments – from freeing up server disk space, through unlocking active directory accounts, performing file operations, restarting services and many more. Delivered as pre-packaged workflows, the solutions are designed for automating specific task operations across systems and can be easily tailored without any coding. IT tasks can be scheduled or triggered automatically upon system events. Additionally, execution can be controlled from mobile devices, so that automated workflows pause and branch based on remote SMS instructions.

“As implied by their name, pinpoint solutions are aimed at simplicity, and focused on automating the most common IT tasks, without requiring any scripting or implementation efforts” said Yaron Levy, Vice President of Products at Ayehu. “There is a large pool of mundane IT tasks that are shared by many professionals, regardless of industry. We realized we could automate and productize these tasks, and still offer enough options to accommodate different environments and needs”.

The new IT process automation pinpoint solutions which are a part of Ayehu eyeShare™ version 4.1, will be demonstrated at the Microsoft Management Summit 2012, taking place on April 16, 2012 at the Venetian Hotel in Les Vegas, NV.

To find out more about Ayehu eyeShare watch the demo:

About Ayehu Software
Ayehu. develops and markets eyeShare™, a lightweight, enterprise-grade IT process automation software. Deployed at major enterprises and supporting thousands of users, Ayehu eyeShare helps IT professionals automate IT tasks, free up scarce resources and improve service levels. For more information, visit

Want this cool Super Hero T-shirt?

Visit Ayehu at Booth#130 at
rosoft Management Summit 2012 in Las Vegas

Ayehu will be launching IT Process Automation Pinpoint Solutions – prepackaged workflows for the rapid automation of planned, repetitive IT tasks. These solutions extend Microsoft’s System Center Operations Manager (SCOM) 2012 capabilities and will be demonstrated at the Summit.

We give this awesome T-shirt for FREE!

Stop by our booth #130, to get yourself the “IT Automation Superhero” Cool T-shirt! It’s Free!

** You can also send us an e-mail to meet us at the show**

Hope to see you there!

Network Operation Center (NOC) Best Practices – Part 1: Tools

Today, Network Operation Centers (NOC’s) are under a great pressure to meet their IT organization’s demands. However, many NOCs struggle to meet these demands with insufficient tools, knowledge or skills.

In this 3 parts blog post series, we will provide Network Operation Center Best Practices and tips on how to ensure you have the right tools, knowledge and processes in place to improve and manage your NOC’s performance and response time.

This first part of our NOC best practices‘ series is dedicated to tools, which are an essential element in NOC management and a key feature for improvement.

A ticketing system

A ticketing system will enable you to keep track of all open issues, according to severity, urgency and the person assigned to handle each task. Knowing all pending issues will help you to prioritize the shift’s tasks and provide the best service to your customers.

Knowledge-base system

Keep a one centralized source for all knowledge and documentation that is accessible to your entire team. This knowledge base should be a fluid information source to be continuously updated with experiences and lessons learned for future reference and improvements.

Reporting and measurements

Create reports on a daily and monthly basis. A daily report should include all major incidents of the past 24 hours and a root cause for every resolved incident. This report is useful and essential for the shift leaders and NOC managers. It also keeps the rest of the IT department informed about the NOC activities and of major incidents. Compiling the daily reports into a monthly report will help measure the team’s progress. It will also show areas where improvements can be made or indicate any positive or negative trends in performance.


There are two types of monitoring processes relevant to NOC:
(1) Monitoring infrastructure and (2) User experience.

A monitoring infrastructure can consist of the servers, the network or the data center environment. User experience monitoring involves the simulation of user behavior and activities in order to replicate problems and find the most effective solutions. Implementing a service tree model that connects the monitoring infrastructure with an affected service will allow your team to alert other areas that may be affected by the problems experienced.

IT Process Automation

ImplementingIT Process Automation significantly reduces mean time to recovery (MTTR) and helps NOCs meet SLA’s by having a procedure in place to handle incident resolution and to consistently provide high quality response regardless of complexity of the process. IT Process Automation empowers a Level-one team to deal with tasks that otherwise might require a Level-two team. Some examples include password reset, disk space clean-up, reset services etc. IT Process Automation is also a major help with reducing the number of manual, routine IT tasks and free up time for more strategic projects.

Download Now! Free eBook 10 NOC best practices

The Potential of Run Book Automation

We all face three IT Process Automation imperatives that have a major impact on business profitability:

  • Deploying innovative services (which have increased system complexity)
  • Maintaining service levels and improving system uptime
  • Reducing operating costs (which have grown in parallel with the growth in IT system complexity)

Given these challenges, Run Book Automation (aka IT Process Automation) offers the opportunity to enable significant gains on all three fronts.

Why Complexity is a Good Thing Again
Over the years, we’ve been attacking the word ‘complexity’: The implication was that complexity was unnecessary, difficult to manage, and thus needlessly expensive. But today, we are achieving fantastic savings in capital expenses while increasing flexibility. Solutions such as virtualization and cloud computing, security, network management are smart and robust, yet (unavoidably) complex in their very nature.

So the battle for IT can now be targeted not necessarily at ‘reducing complexity’, but rather on ‘improving the efficiency’ of managing across the variety of complex IT domains. In other words, the goal is to achieve consistent service levels, higher quality of offerings and cost optimization.

IT Process Automation is the Key
Till now, each of the various IT systems has been optimized in and of itself… But we haven’t yet optimized the day-to-day operational activity and troubleshooting diagnostic steps that keeps these systems working together. As much as we all want to believe that our environment can become one well-greased machine that requires no human interaction, it just isn’t a reality. This is not because we haven’t figured out how to get people out of the loop. It is because in most cases, people are an integral part of that loop!

But having people in the loop doesn’t mean everything needs to be rote, manual actions. Run Book Automation has emerged on the scene specifically to meet this challenge.

A Run Book Automation Example
Let’s demonstrate with an example. It’s perhaps the simplest of examples, which you’ve been through one or two or a thousand times. (If not, then congratulations. You are the only IT manager in the world whose users know how to manage their passwords.)

    • A user forgets his/her PC workstation login password (most likely at 7am or noon rush hour, when you have no time for that)
    • He/she calls IT Support to request a password reset. (“Urgent!” of course…)
    • IT Admin goes through a handful of steps:

1. Bring up the pwd reset screen
2. Access the security protocol screen
3. Challenge the user with identity verification
4. Authorize the pwd reset
5. Guide the user in how to proceed

While password reset has become fully automated on most external websites, corporate security protocols typically do not allow for full process automation of internal password management. (And rightfully so, I might add.) So any attempt to fully automate the process is dead in the water.
But why throw out the baby with the bathwater? If an automation platform does the routine work for us, but still allows for two-way communication with the IT admin, we can turn 10 minute tasks into 30 second tasks (done on the go, from your Blackberry or iPhone)! And without adding even a drop of additional risk or corporate policy violation.

What Should a Run Book Automation Solution Provide?
The above example looks at a very simple IT task, which is very compact in comparison to most of our IT processes. But it still highlights the capabilities that a good Run Book Automation solution needs to bring to the table. It’s quite simple:

  • Event-driven visual workflow (No coding, just drag and drop and plain common sense!)
  • Rule-based engine
  • Plug-and-play integration with IT platforms
  • Bi-directional communication between the system and the people, using convenient channels (email, SMS, IVR, IM)
  • Centralized dashboard for process management in real time

I think that Glenn O’Donnell of Forrester says it best when he says “Be the automator, not the automated”. Run Book Automation recognizes that people are part of the IT process. So let’s accept this reality, and use it as a strength, via Run Book Automation.

eBook: 10 time consuming tasks you should automate