6 Reasons to Automate Your IT Processes

6 Reasons to Automate Your IT ProcessesThese days more and more businesses are adopting IT automation to help streamline operations, improve efficiency, boost service levels, cut costs and more. And while the overall goals and objectives of each organization may differ, sometimes to a great degree, there are a number of universal reasons that key decision makers cite for why they ultimately opted to automate their IT processes. Here are 6 key advantages to consider.

Automation of Repetitive Maintenance Procedures – Every IT department has its own fair share of routine processes and procedures that must be performed to ensure that operations continue to run as smoothly as possible for everyone within the organization. Unfortunately, many of these IT processes are highly redundant, such as checking disk space, system restarts, monitoring log files, resetting passwords and managing user profiles. All of these things can and should be shifted to automation.

Enhanced Incident Management – Incident management is one of the most frequently automated and subsequently optimized IT processes. Businesses are under constant threat and it’s become increasingly clear that the human workforce simply cannot keep up. By automating the incident monitoring, response and remediation process, the entire operation maintains a greater degree of accuracy and security.

Reduction of Errors and False Positives – IT personnel are constantly being inundated with incoming requests and, as a result, are often bogged down putting out fires and chasing their tails. This heavy volume of work coupled with the increasing demands can dramatically increase the amount of costly errors committed. Incorporating automation as a central part of critical IT processes can dramatically reduce errors and also eliminate time-consuming false positives.

Empower Skilled Employees – Automating basic, routine and repetitive IT processes is something everyone in the department can benefit from. IT leaders can focus their valuable skills and experience on more complex, mission-critical business initiatives and front-line IT workers are empowered to resolve issues without the need to escalate to management.

Integrate Disparate Systems, Programs and Applications – Maintaining a plethora of different systems, apps and programs is a very inefficient and ineffective way to do business. In many cases, these silos actually work against, rather than with, each other, further hindering operational efficiency. The right automation tool can effectively integrate with these legacy platforms to create a more connected, cohesive and collaborative interdepartmental environment.

Establishment of Documented Best Practices – The very nature of IT automation is that it creates and maintains a series of consistent, repeatable (and therefore often predictable) patterns and processes. It also provides visibility, insight and the ability to identify, establish, document and hone best practices for improved operations moving forward.

Could your organization benefit from any of these basic advantages of automation? Find out today by starting your free 30 day trial of eyeShare.

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Businesses: Get Ready for the Chief Automation Officer (CAO)

Chief Automation Officer Several decades ago, a somewhat new concept was introduced to the business world that would revolutionize the way organizations managed their IT functions. It was the introduction of the support role known as the Chief Information Officer (CIO). While at first it seemed almost frivolous to add another C-Suite title, CIO’s have fast become one of the most integral parts of executive management in just about every mid to large sized business.

The CIO’s role is vastly to gather and understand the technological needs of each department within the infrastructure and to develop and deliver solutions to those needs. It is the CIO’s job to make key purchasing decisions with regards to hardware and software in an attempt to fulfill internal strategies for the company’s success and to keep his or her fingers on the pulse of technological changes and advancements, evaluating them to determine whether or not they’re worth leveraging for that particular business.

Yet, in the midst of this entire flurry of responsibility, a new need has begun to emerge. CIO’s are becoming so entrenched in the day to day demands of each individual area of the business, that the subsequent responses and solutions have inevitably become disjointed. It is as if each individual department is being handled separately. And while IT Process Automation (ITPA) has been somewhat embraced, it’s widely being implemented on an individual basis, rather than as aggregate solution.

Essentially, it has become nearly impossible for CIOs to effectively do their job while also being able to see the big picture of the organization as a whole. Consider the idea of an assembly line. While each area of need is individually addressed, there must ultimately be a way to connect the dots and bring each of these individual areas together to complete the final product. The CIOs job is to make sure that each single area of the line (i.e. each business department) is functioning to its fullest potential. What’s needed now is someone to bring all of those areas together.

Enter the Chief Automation Officer (CAO). This new role is designed to bridge the gap between business and IT processes with the ultimate goal of leveraging automation to streamline these processes for optimum efficiency. And while some areas of a business may already be using automation, the CAO’s job is to take a step back and examine these areas as part of an overall automation strategy – essentially taking each part of the assembly line and developing a strategy to pull all of these parts together in the most effective and efficient way possible.

Most importantly, the role of a CAO is to find ways to maximize the time and resources of personnel. Rather than using technology to replace people, he or she should be looking for a holistic approach to automation that frees up personnel to better use their skills and to develop them further for the benefit of the business. This strategy will divvy up the work that is necessary for the business to function so that computers handle the repetitive tasks, while allowing the people to handle those critical tasks that cannot be automated, such as thinking, analyzing and developing future strategies for success.

The culture of mid to large sized organizations is shifting and new needs are being revealed. CIOs still play an essential role in managing the technology side of the business, but they can’t do everything. Adding the new position of CAO to the C-Suite will help enterprises to ensure the best possible use of resources and personnel, bring individual departments together to create a more comprehensive approach, and develop a more complete automation strategy that will create efficiency across the entire business.

Have you considered how IT Process Automation can bridge the gap between internal departments within your organization?

IT Process Automation Survival Guide

What Does the Future of Service Management and Automation Mean to You?

IT Process Automation is the Way of the FutureOver the next several years, the relationships between technology, business and the IT organization will be changed significantly by three distinct driving forces. In order to adequately plan and prepare for these changes, IT professionals and business leaders alike must begin to change the way they view the role that the IT department plays within the business. They must also embrace the fact that the three determining forces that are set to change the world of IT as we know it will also dramatically increase the adoption of Service Management and Automation (SMA) as a key component to business success.

 “As-a-service” will become commonplace.

According to industry research conducted by Forrester, the amount spent by IT on platform, cloud software and infrastructure services is forecasted to increase from the present amount of about $28 billion to an incredible $258 billion by the year 2020. That’s 45% of the total IT services spend in just 7 short years. These numbers are based on the fact that more and more business are seeing the appeal of “as-a-service” products, particularly infrastructure-as-a-service (IaaS), because of their lower cost, rapid feature enhancement and faster time-to-productivity.

The role of Service Management and Automation in this concept lies in the ongoing adoption of cloud-based services and technology. This adoption will help IT operations to further improve and mature their SMA initiatives so that they will be able to quickly and efficiently adapt to change, and dramatically improve a variety of business processes, thereby improving the overall operational efficiency of the organization as a whole.

The workforce of tomorrow will be more tech-savvy and self-empowered.

As consumer technology improves and becomes more available, and the workforce demographic shifts toward younger, more tech-savvy individuals, the way IT operations are run will also evolve. Rather than stick to traditional IT processes, employees, both in and outside of the IT department, will become more empowered to leverage the new technology that is available to them in order to do their jobs more efficiently.

As this shift begins to take place, Service Management and Automation will play a pivotal role in helping IT operations to better serve these empowered workers, taking on a more consumer services role than that of the present private IT service provider. Instead of simply supplying IT services as a package deal, employees will be allowed to take a more active role in the process. For instance, employees can be presented with a catalog of self-service portal options from which they can pick and choose, empowering them and freeing up IT personnel to focus on other business critical tasks.

New markets and increasing consumer interest will create a more customer-centric business environment. 

The future of technology is not only making employees more empowered, but is also changing the way businesses must view and interact with their empowered customers. With so much information readily available to consumers, and new markets emerging every day, the only way businesses can stay competitive is to improve their knowledge of and engagement with the customer. What’s more, the very face of today’s consumer is evolving, meaning that the customers you serve in 2020 will likely be vastly different than those that you serve today.

In order to remain successful in these changing times, enterprises must find a way to develop innovative products, offer superior services and most importantly, do so at a more competitive price. Because IT services are continuing to play a more prominent role in virtually every aspect of the business cycle, including sales, marketing and customer satisfaction, it’s more important now than ever before that these services are reliable, scalable and flexible. SMA will play a key role in the necessary transition toward a more consumer-centric business model, particularly in terms of providing the flexibility and agility that is needed to meet the growing and ever-changing demand of customers.

Is your business ready to take on these exciting changes?

As you can clearly see from the results of this research, the IT world is poised to experience a significant and permanent change in the very near future. As this change begins to take shape, SMA will begin to take on a more critical role in helping businesses adjust and adapt successfully and stay afloat in competitive times.

The future of IT Service Management is fast approaching. Don’t get left behind

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