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IT service management from a different perspective

To date, IT Service Management has consistently been viewed as simply part of the IT infrastructure library (ITIL) processes. However, with the looming shift of IT operations from fragmented services to a more end-to-end, service-driven approach, the concept of ITSM is poised to play an increasingly critical role in business operations. In order to successfully […]


Five IT Service Management Operations you Should Automate Today

When it comes to IT service management automation, there are some things that are a must, particularly in terms of implementation. In order for your organization to realize the maximum benefits, the following 5 components should be present and accounted for. Configuration Management & Service Asset For IT service management automation to run most effectively, integration […]