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Ayehu Software Names Stefano Brozzetti of CHAMP Cargosystems as Latest ITPA Super Hero

IT Process Automation Super HeroAyehu Software, industry leading developer and marketer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has named Stefano Brozzetti of CHAMP Cargosystems as the latest recipient of its ITPA Super Hero Award. Stefano was selected for his use of IT process automation (ITPA) to create a more efficient, streamlined working environment for his team and his organization as a whole.

In his role as Sr. Manager of Technology Architecture, Stefano is no stranger to automation. In fact, ITPA is one of the pillars of CHAMP Cargosystem’s IT strategy. And prior to implementing the Ayehu platform, Stefano and his team had experience using automation tools to add business value, both from a company perspective (shorter reaction time, consistency, effectiveness, accuracy in ITIL procedures), as well as from a people perspective (staff can focus on innovation and high value tasks rather than on repetitive, low value operations; engineers are summoned outside of business hours for technical problems far less often; better quality of work and life).

Automation is the winning tactic in the battle to reduce operational costs. Yet automation also helps CHAMP improve service quality and reliability for its customers who, being in the cargo airline business, work 24/7 and require extreme uptimes. The one thing missing from the equation however, was integration with existing systems – namely ServiceNow and Solarwinds. The team wanted to move to the next step in terms of organizational maturity, equipping the company with a tool capable of providing automated workflows with seamless interfaces to their core systems.

Stefano set out on a mission to find an automation engine capable of integration – that would facilitate auto-ticketing to create a dynamic, intelligent and flexible alerting process. He and his team took a close look at the Ayehu platform’s robust features and, after some discussion, conducted an exhaustive testing phase. It didn’t take long for them to recognize that the Ayehu platform was exactly what they were looking for.

The integration has been pretty simple and straightforward. Once Stefano and his team understood the platform’s mechanisms, they were able to setup an auto-ticketing workflow relatively quickly based on SolarWinds events. That was just the beginning. After more than a year of using Ayehu, Stefano is now pursuing even more ambitious goals, extending automation to other areas where repeatable workflows and processes can be identified, such as server provisioning, control tests, repeatable maintenance tasks, security controls, etc.

“We now have a much more effective alerting system in place reducing reaction time in case of outages, and even acting proactively to avoid the occurrence of incidents, with almost unlimited possibilities of customization,” comments Stefano. “Thanks to Ayehu, alerting is now part of the work tools of all technical people rather than being limited to very few systems, unreliable, and often ignored. Now if an alert comes in, the team can take immediate action, thanks to the reliable and precise information Ayehu provides to the right audience at the right time.”

The ITPA Super Hero award recognizes Ayehu customers for their successful implementation of automation to improve the way their departments and/or organizations are run. Any individual or team that uses the Ayehu platform is eligible to be named as a Super Hero. To learn more about this coveted award or to nominate yourself, your team, or someone you know, please click here.

About CHAMP Cargosystems

CHAMP Cargosystems is one of the leading suppliers of integrated IT solutions to the air freight community, providing outstanding service and a wide range of innovative IT solutions to the industry for over 30 years. The company is headquartered in Luxembourg with 7 offices worldwide, including London, Zurich, Manila and Frankfurt/Main. To learn more, please visit www.champ.aero.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.

Ayehu Software Names Philip Herner from IBM as Latest IT Process Automation Super Hero

IBMAyehu, developer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has announced the latest recipient of its IT Process Automation Super Hero Award. This month, Ayehu has chosen Philip Herner of IBM. Philip was selected in particular because of his use of IT process automation to create a more cost-effective, streamlined and efficient operation.

As one of IBM’s Project Managers for SO Delivery, Service Management, Philip and his team were tasked with finding a middleware solution that would easily and seamlessly interface with existing platforms, particularly ServiceNow and SolarWinds. They were also challenged with keeping costs down as much as possible. Finally, they needed a solution that was easy to implement, simple to use, and straightforward to maintain.

Initially, they chose an outsourced solution which quickly revealed itself to be inadequate. Not only was it expensive, but it required bringing in outside resources every time an update was needed, making it very cumbersome. Furthermore, the solution only provided basic capabilities. This lack of control, limited functionality, and higher cost made it obvious that other options needed to be explored. Enter eyeShare from Ayehu, which not only provided a low-cost solution, but also offered easy integration with existing systems, providing for a quick friction-free deployment.

One example of how IBM began leveraging eyeShare’s automation for their existing applications is the workflow they established to integrate eyeShare with SolarWinds, which monitors the data center’s servers.  Any alerts SolarWinds generates are quickly parsed and evaluated by eyeShare to identify incidents which could be deemed as serious or critical. In those instances, a ticket is automatically created in ServiceNow and assigned to a system administrator who then takes responsibility for remediating the incident.

“My team is actively managing a huge number of projects on any given day. We really don’t have the time or the resources to spend managing our middleware. Yet, at the same time, maintaining control in-house was important,” comments Philip. “Not only did eyeShare have out-of-the-box solutions and templates that matched our needs, but it was pretty much plug-and-play and has been a breeze to maintain. It’s made our jobs so much easier.”

Ayehu’s IT Process Automation Super Hero award is given in recognition of professionals that use automation to improve the way their organizations run. Anyone who uses the eyeShare product to improve operations in businesses of any size or industry is eligible to receive this coveted award.

About IBM

IBM helped pioneer information technology over the years and today stands at the forefront of a worldwide industry that is revolutionizing the way in which enterprises, organizations, and people operate and thrive. It is modernizing clients’ IT environments to help them meet increasingly complex customer demands and providing innovative technology solutions that help them to improve their business processes and in turn, profitability. To learn more, please visit www.ibm.com.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com



IT Process Automation Survival Guide

Ayehu Software Names Dan Andrews of Wow! Cable as Latest Super Hero of the Month

WOW logo

Palo Alto – Ayehu Software, industry leading developer of enterprise-level IT Process Automation software solutions has announced its most recent Super Hero of the Month.

This month’s award recipient is Dan Andrews of Wow! Cable. Dan was specifically chosen for his use of IT process automation technology to drive IT and make his organization more competitive.

In his role as Director of Emerging Technologies & Support, Dan is charged with researching, evaluating and recommending new technology to support customer, infrastructure and architectural needs. When he first joined Wow!, the company was operating on basic, somewhat outdated functionality, such as homegrown ticketing. Part of his job was to identify new software products that could essentially bring the company up to speed and make it more advanced in order to meet competitive marketplace demands.

In his previous position, Dan was instrumental in bringing in the ServiceNow platform and integrating it with Ayehu eyeShare. Given his past experience with the eyeShare product, he did not hesitate to recommend the adoption of IT process automation in his new role. So far, the company has automated a number of processes, including Active Directory requests and distribution list additions. He is currently working on automating the monitoring of security logs, alert management, inclusion of IP addresses and other configuration information into tickets and much more.

“In my line of work, I’ve tested plenty of IT process automation products. For me, eyeShare was the one that stood out the most. Not only do I appreciate the out-of-the-box functionality and rich features, but I particularly value the relationship I’ve developed with the Ayehu team,” comments Andrews. “In such a fast-paced industry, I find it refreshing that they take the time to provide real support before and after the sale. It feels more like a partnership than a vendor-client relationship, something that’s rare in the IT world.”

The Super Hero of the Month award is given in recognition of those in the IT field who are using automation technology to enhance performance, both individually and at an organizational level. Any individual or team who uses the eyeShare product is eligible to receive this coveted award.

About Wow! Cable

WOW! is one of the nation’s leading broadband providers, serving residential, business and wholesale customers in Illinois, Michigan, Indiana, Ohio, Kansas, Maryland and the Southeast. With an expansive portfolio of advanced services including high-speed Internet, data, voice, cloud and cable television services, the company is dedicated to delighting customers with friendly, quality service at affordable prices.  To learn more, please visit www.wowway.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com



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IT Process Automation Super Hero of the Month

LogoEn4Ayehu Names Eran Gershoni of Harel Insurance as IT Process Automation Super Hero of the Month

Palo Alto, November 1, 2012 – Ayehu, developer of innovative enterprise-class IT process automation solution, has announced the recipient of its Super Hero of the Month award as Eran Gershoni. Gershoni is being recognized for the proactive approach he has taken in using IT automation to streamline the operations of the team he manages.

Eran Gershoni is a Tivoli Specialist on the Network Management Team of Harel Insurance. The company implemented the eyeShare product in January 2012 in an attempt to automate many of their time-consuming daily activities. Prior to switching, Gershoni’s team had been manually performing a number of tasks such as servers and services restarts, report production and user management. They also relied exclusively on VB scripts and used their monitoring systems to send alerts, which were sometimes false. Needless to say, these alerts didn’t always help the team to understand the root cause of the problem since no troubleshooting was done in real time prior to sending the alert.

The first process Gershoni decided to automate was the nightly servers and services restarts. Automating these processes saved them a lot of manpower resources. eyeShare also replaced many of their old scripts that had been written ages ago, and were subsequently difficult to manage. eyeShare made it very easy for any team member to manage and control their entire automation procedures. Now that the system has been fully implemented, they also use eyeShare to produce online reports that are essential to some of the business processes in the company.

 “eyeShare saved me a lot of time, especially since I don’t have to write scripts any more. Everything I want is already built in…”

“eyeShare saved me a lot of time, especially since I don’t have to write scripts any more. Everything I want is already built in,” comments Gershoni. “I also appreciate the fact that we can seamlessly use eyeShare with our existing applications and web services, which makes integration with other systems a lot easier. It provides us with a standardized way for IT automation. I can say with certainty that eyeShare is simple and easy to implement and use, and we’re already seeing significant benefits since its deployment.”

The Super Hero of the Month program is dedicated to recognizing one stand-out member of the IT industry who is doing their part to lead their organization toward the IT of tomorrow and pioneering the process of automation.

About Harel Insurance

Harel Insurance Company Ltd. is the third largest insurance group in Israel. With more than 70 years of experience, Harel provides comprehensive insurance solutions to hundreds of thousands of policyholders in all areas, including general insurance, life insurance and long term savings (provident funds, pension funds), health insurance, travel insurance, homeowners’ insurance, business insurance and motor insurance. For more information, please visit http://www.harel-group.com/.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





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