Tired of Turnover? 7 Tips to Keep Your IT Team Intact

7 Tips to Keep Your IT Team Intact

In the IT realm, attracting top talent is only half the battle. It’s keeping them that’s the real challenge. And with an average employee tenure of only about 3 years, it’s a serious concern for many organizations across the globe. Add in the complex, fast paced and highly stressful role of IT and you’ve got quite the conundrum. So, what’s the secret? How can you keep your talented employees on for the long haul? Here are 7 tips to point you in the right direction.

Challenge them. The last thing you want is for your IT personnel to become bored and stagnant in their current positions. Avoid this by investing in ongoing training, setting up mentoring programs, and offering opportunities to master new skills and technologies. The more you keep your IT employees engaged and involved, the less likely they’ll be to look elsewhere.

Cross-train and rotate. Being stuck on the same project day in and day out can lead to fatigue and frustration. Consider rotating employees onto various IT projects so that they don’t feel trapped. This will provide exposure to and the opportunity to learn about new skills and also open up the door to be able to approach long-term projects from differing perspectives – all of which can benefit your organization.

Arm them with what they need. These days, keeping up with the onslaught of incoming IT requests is nothing short of exhausting. Don’t leave your tech team out to dry by making them handle this monumental task manually. Arm them with the technology they need to do their jobs better, faster, more efficiently and more effectively, such as intelligent process automation.

Allow and encourage them to vent. Without question, the job of keeping an entire organization safe from the potentially devastating financial and reputational damage a successful cyber breach can have is incredibly stressful. Additionally, IT personal often feel tense due to the amount of classified and confidential information they are entrusted with. Provide an opportunity and a secure avenue for these employees to vent their feelings.

Mandate time off. Everybody needs a little down time, but given the fast-paced and highly stressful field of IT, these employees could probably use some time off more than anyone else in your organization. This is where technology can help. By automating a good portion of tasks and leveraging the cloud to embrace more flexibility, your team can take the much needed time off they deserve without the company feeling any negative impact.

Use realistic metrics to measure success. One of the biggest reasons IT professionals find themselves dissatisfied at work is because they feel they aren’t being adequately recognized. This is often due to a lack of clear and specific metrics for success. Management should set realistic expectations, communicate openly and routinely measure progress. Good work should be rewarded and areas of potential improvement identified and addressed in a positive, productive way.

Empower them. If your employees feel that their only option is to come in every day and put in 10-12 hours of labor, they’re not going to develop any kind of connection or loyalty to your organization. On the other hand, if they know that the work they do plays a direct role in the “big picture” and that their achievements are tied into the company’s overall success, they’ll be much more plugged in, which means they’re more likely to stay on for the long haul. Empower them by inviting ideas and encouraging autonomy.

Are you doing enough to keep your IT team satisfied, engaged and plugged in? If not, you could be facing higher turnover, which can negatively impact your company’s bottom line and also leave you more vulnerable. By implementing the above tips, you’ll create a more positive work environment that fosters longevity. Happy employees will work harder to ensure that your organization remains strong, secure and successful.

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4 Steps for Winning the Battle for AI Talent

A recent survey revealed that 42% of employers admit they are concerned that they won’t be able to access the talent they need to run their businesses. This worry is compounded for those in IT, a sector notorious for its ongoing staffing shortage. And with the rise of artificial intelligence technology, the demand for top-tier AI talent is far outweighing the supply. The good news is, with the right approach, even smaller organizations can compete for today’s most sought-after candidates.

Create a Purpose Statement

Employee engagement has dipped to a measly 34% in recent years. One way to boost morale is to provide employees with a sense of purpose. Simply put, today’s top AI talent doesn’t want to spend the majority of their time crunching numbers or working on projects that don’t challenge and empower them. They want meaningful work. You can address this desire by developing a compelling AI purpose statement. Ideally, your statement should highlight the unique and exciting opportunities that await candidates.

Focus on “Citizens”

We’re not talking about citizens of a particular locale, but rather the emerging role of citizen data scientists. Unlike data scientists, who focus on wrangling and cleansing data, Gartner defines these individuals as “power users” who are capable of performing both simple as well as moderately sophisticated analytical tasks that would have previously required more expertise. Forward-thinking organizations are already focusing their attention on citizen AI talent as a means to bridge the gap between AI specialists and the rest of the enterprise.

Tap into Universities

Thankfully there has been a recent shift in how much emphasis colleges and universities are placing on equipping students with applicable, employment-ready skills. This includes prepping those studying AI for entering the workplace. A great way to get ahead of the game in terms of recruiting this up-and-coming AI talent is to forge strong relationships with educational institutions, in particular, with academic departments that specialize in artificial intelligence and other related functions.

Reskill / Upskill Existing Staff

It’s been proven time and again that it’s far more cost-effective to retain existing staff than it is to recruit externally. Organizations may be sitting on a gold mine of available AI talent without even realizing it. For instance, the right training can help IT professionals comprehend and cultivate practical skills and gain the fundamental understanding they need to develop into marketable AI talent in the future.

According to a recent Ernst & Young poll, 56% of senior AI professionals said they believed the lack of qualified AI professionals was the single biggest barrier to AI implementation across business operations. You can win this war for AI talent by implementing the four strategies above and implementing the right tools. Experience the Next Generation of intelligent automation and orchestration with your free 30 day trial of Ayehu. Click here to claim yours.

IT Directors! How to Keep Your Top IT Talent from Burning Out

IT Directors! How to Keep Your Top IT Talent from Burning OutThe IT field is a stressful one. Between the constant demand to do more with less, ongoing changes and upgrades to technology and the stiff competition, it’s no surprise that IT professionals are feeling overwhelmed. So much so that according to a recent survey conducted by GFI Software, 79% of IT administrators are ready to quit their jobs due to stress. So with the climate of the industry not set to change anytime soon, how can these professionals find the relief they need to push on in their careers?

Believe it or not, there are plenty of things an organization can do to relieve much of the heavy burden from the backs of their IT personnel. Here’s how:

Provide realistic budgets.

Every business professional understands that there are certain financial limitations that must be worked within – particularly when it comes to IT. Management must understand that while there are certainly areas where costs can be cut, there are others that require a realistic budget to work within. Investing in the right type of technology can help with this, because it can shift some of the burden from personnel to computers through IT automation, allowing IT professionals to successfully meet the increasing demands that are being placed on them without increasing costs.

Monitor staffing needs.

How many IT professionals do you need to successfully support your organization? Can you do more with fewer people? Sure. But if you trim too much off your staffing allowance, you’ll most definitely end up with a bunch of frustrated, overworked and burned out workers. You must realistically evaluate your needs and accommodate your team so that there is adequate support and balance. Again, IT automation is a powerful tool to help manage staffing needs because it can eliminate many of the manual day to day tasks, reducing the need for additional employees and arming existing employees with the tools they need to do their jobs more efficiently.

Provide the right tools.

We’ve already pointed out in both previous points how important technology is in managing your IT department and keeping everyone happy. You simply cannot accomplish this without the right tools in place. Not only will your IT team become frustrated by the roadblocks they encounter and extra work they’re required to do without adequate technology, but they will most certainly be looking elsewhere for work. Remember, good talent can be difficult to find and even harder to retain, so make sure you’re providing your team with everything they need to do their jobs efficiently.

Encourage growth and self-improvement.

Few people begin a job with the goal of never moving up or bettering themselves. There is so much opportunity out there for talented IT professionals, and they want to learn, grow and improve themselves. Forward-thinking organizations recognize this desire and foster it as much as possible. When there’s something to work toward – a light at the end of the tunnel, so to speak – it can make it easier to push forward and not become overwhelmed by the present. Provide opportunities for training and continuing education. As a result, your team will become even more skilled, and you’ll be the one benefiting from it.

Implement self-service options.

This may be one of the easiest and most straightforward solutions to preventing IT administrator burnout, yet many businesses still have not availed themselves of this option. Instead of having the IT department in charge of every little task that arises throughout the day, you can use IT automation to allow end users to independently resolve problems without assistance of the IT helpdesk. For instance, password resets and system restarts can be taken care of without the need for anyone from IT stepping in. This greatly alleviates many time consuming manual tasks IT professionals face and makes their lives that much easier.

Of course, the overarching theme throughout this article is how technology – specifically IT automation – can help IT professionals achieve better balance and reduce their stress levels. It’s important to point out that the right product must be used if this is to be successful. Without the proper research, you could end up with a complex, difficult to use tool that ends up creating more work for IT admins.

The goal is to choose a product that is affordable, flexible, easy to implement, fully configured, simple to use and compatible with other operating systems. If you put a tool like that into place, you’ll have a much better chance of keeping your IT professionals happy and healthy, and keeping them onboard for many years to come.

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