The Role of Humans with IT Automation

We often talk about IT automation in terms of the technology behind it, or more specifically, how it can streamline operational efficiency and jump-start productivity. What we often fail to consider, however, is the other side of the coin – the human element of ITPA, or how people interact with technology and the ongoing engagement between the two. When we view IT automation from this perspective, the opportunities it opens up for skilled IT professionals become much clearer.

First, let’s take a closer look at how IT automation makes the lives of human workers easier.

Manual, Repetitive Tasks – In its most basic form, automation can improve the day to day operations of an IT department by eliminating most or all of the manual, repetitive tasks such as password resets and service restarts. When technology handles these things, human employees are then freed up to be able to focus their time and skills on more important, business-critical tasks.

Error Reduction – Along with streamlining routine tasks, IT automation can also significantly reduce, if not completely eliminate many of the common errors that occur when humans are responsible for handling the workload. This can ultimately save the organization money.

Documentation and Best Practices – When IT automation is employed, documenting processes and workflows in order to develop robust disaster recovery plans and best practices becomes much easier and faster. This can also make unexpected audits less of a headache.The Role of Humans with IT Automation

Beyond the many benefits IT automation has for its human counterparts, there is also the important role that people play in the ITPA process, from start to completion. For instance, determining what tasks, processes and workflows can and should be automated, choosing the right automation tool and developing, implementing and managing an automation strategy requires intelligent human input.

The fact is, IT automation isn’t a magical fix for every IT problem, nor is there a one-size-fits-all approach that works for every organization. Each business must assess its unique needs and identify its specific pain points in order to determine where and how automation can help. Effective ITPA tools are complex and require the expertise of seasoned IT professionals in order to ensure widespread adoption and ongoing success.

Additionally, IT automation is hardly a “set it and forget it” strategy. While it’s certainly something that is designed to streamline the way business is conducted, it still requires the ongoing management of designated IT personnel. For instance, some highly complex workflows feature steps that incorporate human decision making. The automation tool handles everything up until a certain stage in the process, at which point the appropriate person or persons are notified. Once action on their part is taken, the workflow can then continue through completion.

The bottom line is, as much as IT automation has revolutionized the IT industry and will continue to do so, there will always be a need for human interaction to some degree. Additionally, a automation technology improves and advances, the roles of IT professionals will need to adapt and evolve accordingly. So long as they do so, ITPA will not replace humans in the workplace, but only continue to improve their lives and, in turn, enhance business performance overall.

Have you considered incorporating IT automation in your organization but are unsure where to start? Check out these Top 10 Automation Processes. And, when you’re ready to move forward, download your free 30 day trial.

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Robotic Process Automation and ITPA – What’s the Difference?

Robotic Process Automation and ITPA – What’s the Difference?If you’ve spent any amount of time in the technology realm, you’ve probably heard of the terms robotic process automation (RPA) and IT process automation (ITPA). Sometimes these terms are used interchangeably, but in all actuality, they are quite different in a number of ways. What are these differences and, more importantly, why do they really matter in the big picture? Let’s take a closer look.

For many people, the word “robot” instantly conjures up images of metal humanoid figures that can be programmed to mimic some of the tasks and activities commonly performed by humans. In reality, at least in terms of robotic process automation, there’s no figure at all. Rather, it’s a technology that leverages intelligent software to perform any number of ordered steps and workflows. The concept behind the term – that robots act like humans – is the same, but the way it’s carried out is different.

Given this definition, many are inclined to question whether RPA is really the same thing as ITPA. After all, both leverage technology to streamline operations, improve efficiency, boost productivity and effectively do more with less. While the two are certainly similar in nature, there are specific variances in their uses and applications that should be noted. For example:

They focus on different areas of the business.

For decades, IT professionals have struggled with maintaining peak performance at minimum cost while straddling a multitude of different applications and systems. These challenges stretch far beyond simple system integration issues and lie more in the area of optimization of operational processes. As a result, IT professionals have adopted certain process disciplines and universal methodology, the most noteworthy of which is the Information Technology Infrastructure Library (ITIL). They’ve also turned to technology – particularly ITPA – to help close the gap.

Conversely, robotic process automation covers a broader set of simpler functions, exceeding well beyond the IT department and into just about every facet of the business, from accounting to marketing. Basically, RPA is being leveraged to make the jobs of the end-users easier and more efficient. ITPA, while its impact does theoretically reach outside of the IT department, is focused more on the needs and pain points of the company’s IT infrastructure.

Their functionality and features vary greatly.

Because of the grander scale and deeper needs that ITPA addresses, it requires a much more robust and sophisticated functionality. The processes being automated on the IT side of things are often much more complex than what’s required for robotic process automation. For instance, with ITPA, workflows that handle virtual server provisioning and configuration or that provide a closed-loop process for cyber security incident response will naturally require a more intricate level of programming.

On the other hand, robotic process automation serves the goal of streamlining the day to day operations of the end-user. This might be as simple and straightforward as automating a password input. Because the very nature of RPA is much less involved, the back-end programming does not have to be as complicated or complex.

RPA has a more polished user interface.

Again, because of the driving force behind each technology, there is a certain trade off allowed between a more enhanced UI and that of more advanced functionality. Because ITPA is more complex, its UI isn’t always as polished as that of RPA. This is due in large part to the personnel who will be using the technology in their day to day work. Highly skilled IT professionals will naturally find managing a robust ITPA tool easier than someone who has little to no technological experience.

Business users, on the other hand, typically require a more straightforward and user-friendly interface, which is why robotic process automation is more frequently applied at the end-user level. These tools are specifically designed to make leveraging automation as easy and painless as possible.

So, while the basic concept behind both technologies is similar in nature, the way these tools are developed and applied is markedly different. Of course, both have their own role in an organization and, when leveraged together can create a highly-efficient, cost-effective and hyper-productive work environment that will help the organization remain ahead of the competitive curve.

Are you actively taking advantage of how automation can help bring your business to the next level? If not, the time to start is now. Click here to begin your free 30 day trial today.

IT Process Automation Survival Guide

Using IT Process Automation to Eliminate Silos and Create a More Unified, Efficient Environment

Using IT Process Automation to Eliminate Silos and Create a More Unified, Efficient EnvironmentToday’s IT realm involves a complex myriad of platforms, systems, processes, applications and, of course, people. With advances in technology happening at a lightning speed, these complexities are growing in similar fashion. As a result, many organizations are finding themselves struggling to manage all of these areas in a harmonious way. Instead, most are facing a number of individual silos that are working independently and not together. This type of fragmented environment can frustrate staff and diminish efficiency. So what’s the answer? IT process automation. Here’s why.

Regardless of what industry you are in or the type of customers you serve, the challenge of managing process flow and operations across diverse platforms and systems is universal. The combination of tedious manual tasks along with each department being reliant on others to complete their daily workflow makes it virtually impossible to maintain any kind of competitive advantage. Yet, this is what the majority of enterprises are experiencing.

The silos these organizations have built are eating up a huge amount of resources, particularly in terms of facilitating interdepartmental cohesiveness. With teams in each group working feverishly to handle their own workload and somehow attempting to link up with other groups and teams, there is often a significant disconnect that occurs. Additionally, lack of visibility across multiple systems, platforms and processes can lead to costly errors, production-halting bottlenecks and a host of other issues.

IT process automation is about so much more than just speeding up manual processes. In fact, with the right tool, it can serve as a bridge that links all systems and applications together, improving communication, collaboration, cooperation and control. Integrating ITPA means not only do workers no longer have to waste valuable time and resources on tedious, time-consuming tasks, but they’ll also gain the visibility to see where all business processes are at any given moment. This allows delays and other issues to be quickly identified and addressed, and also provides the ability to optimize resource allocation accordingly.

With IT process automation, a company can essentially break down individual silos that are impeding business progress, stagnating growth and hindering efficiency. This is on top of the ability it provides to streamline operations, eliminate errors and create a more cost-effective, highly-competitive work environment. Systems, processes, applications and departments that were once operating as individual depositories can be transformed into one symphonious infrastructure.

Furthermore, IT personnel can be freed up to focus their efforts on innovating rather than maintaining, as routine and complex workflows are shifted from human to machine. More importantly, with the right ITPA tool, this can all be achieved without the need for an entire overhaul of systems. Instead, automation is simply integrated and used as a mechanism to bring everything together into one unified platform with a common interface.

How much money is your business losing due to silos and the fragmented workflows they create? Perhaps it’s time for a serious change. The good news is you can give IT process automation a try for free and see firsthand how it can revolutionize your internal operations.

Simply click here to start your free trial today.


Ayehu Software Named in Gartner’s 2016 Market Guide for IT Process Automation

Palo Alto, CA. Tel Aviv, Israel March 10, 2016 – Ayehu Software Technologies Ltd., industry leading developer of enterprise-grade IT process automation software is pleased to announce its inclusion in the latest 2016 Market Guide for IT Process Automation from Gartner, one of the IT realm’s most respected research groups. In this most recent publication, Ayehu’s eyeShare product was listed as a trusted targeted solution tool for IT process automation.

The report entitled Market Guide for IT Process Automation highlights the increasing need for I&O leaders to achieve and maintain a high degree of agility, reliability and auditability. In this regard, the report lists IT process automation (ITPA) as an integral catalyst for achieving these goals. The Market Guide further defines the ITPA market, maps offerings across five product categories and highlights the evolution to service orchestration. Among those listed, Ayehu eyeShare is given a favorable write-up.

Figure 1. ITPA Categorization Chart



Some of the key takeaways from the guide include Gartner’s recommendations on how to evaluate existing and planned ITPA tools, how to identify automation tool skills and competencies to determine which ITPA tool is best suited for an organization’s specific needs and how to select an ITPA product that has the ability to orchestrate workflow execution across multiple groups, tools and functional requirements.

As part of its extensive research and evaluation of the various automation tools on the market today, Gartner shortlisted several that it believed met the highest standards, both in terms of features and functionality, as well as the ability to seamlessly integrate with and complement existing systems and applications.

The Ayehu’s eyeShare product is described in the guide, in part, as “a stand-alone, agentless ITPA solution that is more broadly focused than others in this segment. It features more than 500 activities with over 125 prebuilt templates for common OOTB and promises broad integration capabilities. The eyeShare product is delivered on-premises and as a service through OEMs and MSPs.

Ayehu’s eyeShare v.4.8 offers a strong set of OOTB content and integrations with field-level monitoring and many IT service management (ITSM) and SIEM tools. Ayehu uses a central integration construct that defines application integration requirements independent of workflow, minimizing the need for connector maintenance at the workflow level. The interface is clean, with a minimalist approach to workflow design.”

“Having been in the IT realm for many years, we are intimately familiar with and have the utmost respect for Gartner as one of the industry’s most highly-regarded authorities,” comments Ayehu’s CEO, Gabby Nizri. “Not only is being included in another publication of theirs truly an honor, but I believe it further demonstrates our ongoing commitment to delivering an ITPA product that is second to none.”

About Gartner

Gartner, Inc. is the world’s leading information technology research and advisory company. They specialize in conducting, compiling and delivering technology-related insight to help IT professionals and business leaders make sound decisions. Gartner is headquartered in Stamford, CT and currently employs 6,600 associates, including more than 1,500 consultants, research analysts and clients in 85 countries. For more information, please visit

About Ayehu

Ayehu provides IT Process Automation solutions for IT & Security professionals to identify and resolve critical incidents, simplify complex workflows, and maintain greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently support thousands of IT processes across the globe. The company has offices in New York and Tel Aviv, Israel. For more information please visit


5 Reasons You Should Invest in IT Process Automation

5 Reasons You Should Invest in IT Process AutomationThere are plenty of reasons many organizations still haven’t jumped on the IT process automation bandwagon. For some, it seems like too much of an investment. For most, however, it’s more a matter of not fully understanding the benefits this type of tool can have on productivity, efficiency, service levels and operations as a whole. If you’re one of those who are still on the fence about whether ITPA is really worth investing in, here are 5 compelling reasons to help you make the right decision.

Streamline Processes – Most businesses, especially in terms of IT, are run through a number of separate processes. Not only is this incredibly inefficient, but it’s also much more error-prone. If just one area breaks down the potential ripple effect could end up costing the company substantial money. IT process automation is designed to streamline operations so everything works in conjunction for optimum performance.

Reduce Excess Costs – Without question, one of the biggest drains on an organization’s revenue is inefficiency. Another is costly human error. One tiny mistake or delayed process could have a huge impact on the bottom line. By removing the human element from many of the manual processes IT performs on a daily basis, efficiency levels will be maximized and errors will be eliminated, thereby saving money for your company.

Enhanced Visibility and Accountability – Do the decision makers in your IT department really know who’s doing what and how at any given moment? Probably not. This lack of visibility can allow inefficiencies and underperformers to slip through the cracks unnoticed, and the business will pay as a result. The right IT process automation tool will provide real-time insight throughout the entire process. As a result, each team member will have a greater level of accountability for his or her performance.

Identification and Development of Best Practices – The only way to make your business run better is to understand what processes are in place, how they are being handled and what the outcome currently is. This helps you determine what’s working and which areas might need some tweaking. One of the hidden benefits of IT process automation is the insight it provides into key business processes so they can be properly analyzed in order to create and develop best practices moving forward.

Better Use of Resources – Your IT department is staffed with well-trained professionals who, if you don’t have automation, are wasting their valuable skills and abilities. As a result, you are wasting money paying them to do menial tasks for which they are overqualified. By implementing IT process automation, those routine tasks and processes are handled automatically, freeing up your skilled IT personnel to focus their time and efforts on more important tasks.

Is your organization losing money on inefficient processes, errors and wasted efforts?

Are you ready to experience firsthand how IT process automation can help?

Start today by downloading your free 30 day trial.

IT Process Automation Survival Guide

5 Ways to Use Workflow Automation to Transform Your Help Desk

5 Ways to Use Workflow Automation to Transform Your Help DeskThe help desk is somewhat of a necessary evil for most larger organizations. Without such internal functionality, end users would run into regular issues that could significantly impact productivity, and as a result, the company’s bottom line. Yet, perhaps paradoxically, this department is often wrought with bottlenecks and inefficiencies that can actually cost the company money. The good news is, thanks to workflow automation, this function can be transformed for optimum efficiency, providing superior end-user support while maximizing staff skills for the benefit of the company as a whole. Here’s how.

  1. System Integration

    In the interest of time and money, most companies – particularly at the enterprise level – cannot afford to completely replace all of their systems. One of the nice things about workflow automation is that, with the right tool, legacy systems can be easily and seamlessly integrated. That means complete optimization of existing systems for peak performance

  2. Self-Service

    For most help desk issues, time is of the essence – even if it’s a simple password reset. When an end-user is locked out of his or her workstation, productivity doesn’t just suffer, it grinds to a halt. The problem is, when IT personnel are busy putting out other fires, it can inevitably cause costly delays. Workflow automation via a self-service portal allows common issues to be resolved instantly, without the need for help desk intervention.

  3. Automatic Escalations

    With manual escalations, not only are there delays during the process, but important issues can sometimes slip through the cracks. By incorporating workflow automation into your organization’s help desk function, you’ll ensure that any and all serious issues are adequately identified, evaluated and prioritized and that the right party is notified to take action in a timely manner.

  4. Round-the-Clock Monitoring

    Like it or not, your IT personnel can’t be on all the time. Very few organizations can afford to implement multiple shifts to achieve 24/7 coverage. The problem is, critical incidents don’t always occur during normal business hours. This is another area that workflow automation can help, with technology providing round-the-clock monitoring and automatic execution of appropriate actions as needed.

  5. Reduced Errors

    Your IT department might be amazing, but they’re still human and people make mistakes. Unfortunately, when it comes to IT issues, one seemingly minor error can have catastrophic consequences. Because workflow automation handles entire processes electronically, the risk of these types of errors drops to almost zero.

The help desk function will likely never completely go away, but it’s an area that presents ample opportunity for further optimization. Workflow automation can be the missing puzzle piece that pulls everything together and makes your organization’s IT department as efficient and productive as possible, while also improving IT operations across the board.

Could your help desk benefit from workflow automation?

Why not try for yourself by downloading a free 30 day trial?

You’ll be amazed at how powerful and effective this tool can be for your business!

5 Ways to level up your service desk using it process automation

7 Must-Ask Questions about Cyber Security Incident Response

7 Must-Ask Questions about Cyber Security Incident ResponseOne only needs to read the latest headlines in the news to recognize the growing risk of cyber threats. With big name brands routinely falling victim to online criminals and millions of consumers subsequently suffering the consequences, it’s becoming abundantly clear that cyber security incident response is something every business must make a priority. Not sure where your organization stands? Here are 7 questions you should be asking to avoid becoming the next victim.

1. Who is responsible for my organization’s cyber security?

First and foremost, is there a team in place that has cyber security incident response
on their to-do list? If not, it’s time to sit down with your IT department and get things moving in the right direction.

2. Are we fully aware of what’s at stake?

In order to protect your organization’s infrastructure, it’s critical that those in charge of cyber security incident response have a clear and accurate picture of precisely what the network and other assets to be protected include. In other words, you must know ahead of time what’s at risk if you are to take a proactive approach to security.

3. What kind of plan do we have for monitoring threats?

In most cases, cyber incidents can be prevented or addressed before they have a chance to cause significant harm – provided, of course, that there’s an adequate plan in place for identifying these threats in a timely manner.

4. What happens to those threats once they’re detected?

The reason why many organizations have fallen victim to cyber criminals isn’t due to lack of threat detection, but rather lack of action taken once a risk is identified. Leveraging tools like automation can help fortify cyber security incident response by ensuring that every single incoming threat is assessed and prioritized.

5. Do we have the resources to handle cyber-attacks?

Another issue behind successful cyber security breaches is the fact that even the largest organizations simply do not have the manpower to keep up with the number and complexity of incoming risks. Again, this is where automation technology can complete the puzzle – without having to hire additional staff.

6. What is our policy for preventing future attacks?

An important yet often overlooked component of cyber security incident response is the identification and documentation of best practices for handling future problems. This can help thwart future breaches before they can succeed.

7. Where do we begin?

If you’re not completely confident you’ve got the right answers for any of the above questions, chances are your organization is dangerously vulnerable. Contact us today and let’s discuss how our tools can help establish and/or strengthen your cyber security incident response plan so it’s most effective.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

Not Sure Where to Start with IT Process Automation? Take it One Step at a Time

Not Sure Where to Start with IT Process Automation? Take it One Step at a TimeThe concept of IT process automation may seem pretty straightforward – you take manual tasks and workflows and allow them to be executed by a technological tool instead of human workers. The problem is, getting started with automation can often feel overwhelming. Where should you begin? What should you automate first, second and so on? To make the process a little less intimidating, we recommend taking it one simple step at a time, as follows.

First, make a list of all the tasks and workflows that are currently being done manually. Is your IT help desk being buried under daily requests for routine things like password resets and system restarts? What things are taking up the most time and resources? This will provide a framework for implementing the IT automation process.

Next, ask yourself (or your team) whether anything on the list can be comfortably eliminated. Are there any time-wasters that are obsolete or could be incorporated into other tasks and workflows? There may be no point in automating these things, as the result would just be futile. Cross off what you can on the list and move on from there.

Now, prioritize the list by what items are most important and could be best optimized by IT process automation. Keep in mind that even the simplest of tasks could be the highest on the list based on the amount of time and resources they’re taking up on a daily basis. By automating these things first, you can dramatically improve operations and free up skilled personnel to focus their talents elsewhere.

With your to-do list of automatable tasks, the next step is choosing the right tool for the job. There are hundreds, if not thousands of IT process automation tools available on the market today. They are not all created equal, however. If you’re just starting out with automation, you should be looking for easy to use, out-of-the-box products that offer robust features and the ability to grow as needed.

Once you’ve chosen the right IT process automation product for your needs, the final step (at least in the beginning stages) is automating one or two key functions from your list. Not only will this allow you and your team to become familiar with the automation technology, but it will also provide insight into what other areas to leverage automation for next.

As you become comfortable with and more confident in automation, you can then move on to the next step of automating more complex tasks and workflows. As with anything else, these things take time before they become an integral part of operations. By taking a more incremental approach, you’ll be well on your way to a successful implementation at every level. It starts with taking that very first step.

Interested in IT process automation but still not sure quite where to begin? Check out these common tasks that are perfect for automation.

5 Ways to level up your service desk using it process automation

4 Questions to Help Determine if You Need IT Process Automation

4 Questions to Help Determine if You Need IT Process AutomationIT process automation is becoming a much more widely adopted tool for organizations of just about every size and industry. By leveraging technology, businesses are able to maximize productivity and efficiency while simultaneously reducing costs and eliminating mistakes. Still, some companies are still teetering on the fence of whether or not to invest in ITPA. If you’re among the latter, here are 4 important questions that will help you make the best decision for your organization.

1. Does your IT team still depend heavily on manual tasks and processes?

One of the greatest benefits IT process automation affords is the ability to automate manual tasks and workflows that would otherwise need to be handled by IT personnel. Not only are routine and manual activities a huge waste of time, but they’re also extremely prone to error. As a result, IT departments can easily become bogged down by day to day drivel and may miss the signs of potential incidents. This also hinders innovation. ITPA can effectively address all of these issues.

2. Are multiple systems and the existence of silos making it a challenge to achieve standardization?

For optimum performance, IT systems should be able to work seamlessly with one another. Additionally, all departments within the organization should be linked rather than separate. Problems arise when legacy systems and applications are not properly integrated and each individual function exists in its own silo. The right IT process automation tool should effectively bridge these gaps and create a more unified, standardized and efficient infrastructure.

3. Are you finding it difficult to meet departmental demands due to limited staff or budget?

Today’s IT departments are being expected to do more with less, a challenge that is no easy feat to overcome. If you’re finding it difficult to keep up but don’t have the budget to increase your staffing numbers, the answer may be IT process automation. Because this tool shifts all the manual tasks and workflows to technology, existing staff is then freed up to focus on other things, whether it’s improving their own skill sets or developing and implementing a strategy for growth. And all of this can be accomplished within just about any budget.

4. Are you facing high attrition rates in the IT department?

Monotony at work does more than just slow down productivity and efficiency levels. It can also be a huge killer of motivation and therefore lead to higher turnover. This can cost your organization a great deal of money over time. By leveraging IT process automation, the monotonous nature of IT work is all but eliminated, making way for creativity, innovation and growth. In a highly competitive industry such as IT, these opportunities can provide the leg up your organization needs to attract and, more importantly, retain top talent.

If you’ve asked yourself these questions and honestly answered yes to any of them, your organization would be a good candidate for IT process automation adoption.

Want to give it a try and see for yourself? Download your free 30 day trial today.

eBook: 10 time consuming tasks you should automate

Tips from Gartner: Overcoming 5 Common IT Process Automation Challenges

Tips from Gartner Overcoming 5 Common IT Process Automation ChallengesGartner is one of, if not the most respected resources in the IT realm. As part of their commitment to improving the industry and the lives of those who are a part of it, the research firm often puts together helpful tips and tricks. Recently, Gartner shared some of the more common IT process automation pitfalls and, more importantly, what steps IT professionals can take to overcome these challenges and realize success. Here is a summary of their findings.

Challenge #1: Shortage of Both People and Skills

The most common complaint organizations list when it comes to IT process automation is related to a lack of skilled professionals. What many fail to recognize, however, is that automation itself can be the key to overcoming this obstacle. While locating IT professionals that are proficient in ITPA is a good starting point, adopting the right product can be just as effective. Once the basic tasks and processes are automated, existing IT personnel will then be freed up to focus on improving their own skillsets, eliminating the need to hire additional staff.

Challenge #2: Lack of Existing Documentation

One of the biggest tasks when adopting IT process automation is identifying those key areas where ITPA would be most effective. The problem comes into play when existing processes aren’t properly documented. Without adequately documented and repeatable approaches, the results can be frustratingly inconsistent. The solution to this dilemma is simple: start documenting now. It can be challenging at first, but it’s a necessary component of successful ITPA rollout.

Challenge #3: Cultural Resistance to Change

It’s human nature to resist change, particularly when that change is viewed as detrimental to one’s livelihood. That’s why it comes as no surprise that Gartner’s findings revealed the third most common challenge organizations face when attempting to implement IT process automation is the resistance of existing personnel. The key to this – and any change management initiative – is identifying what the sources of concern are and then systematically addressing them, one by one. Alleviating fear will dramatically improve the process for everyone involved.

Challenge #4: Lack of Process Standards, Discipline and Governance

Without standards, the entire purpose of IT process automation is lost. Otherwise, organizations run the risk of implementing automation processes that are flawed from inception. In other words, time, money and other resources will be wasted on doing the wrong thing more efficiently. This is why creating a process standard is essential. Furthermore, leadership and governance roles should also be defined to help establish best practices; review, validate and optimize processes; and recommend ongoing improvements.

Challenge #5: Lack of Traction and Loss of Focus

Your IT process automation roll-out may have started out great, but lately it seems to have lost its steam. This is why documentation and communication are so important. Specific business objectives should be defined from the get-go (Gartner lists the top objectives for ITPA as efficiency, cost reduction, risk mitigation and predictability). There should also be a strategy developed that includes milestones for measuring success and keeping everyone on track.

If you’re planning on adopting IT process automation for your organization, improve your chances of success by avoiding the above problems.

To learn more about ITPA, check out our free eBooks or download your 30 day trial today.

eBook: 10 time consuming tasks you should automate