By now, surely you’ve heard about IT process automation and its many benefits, not the least of which include reduced costs, increased operational efficiency, reduction of errors and subsequent mitigated risks. But recognizing the value of ITPA is really only the first step in the process. The next, and perhaps the most critical, action you must take is determining which automation tool will be the best fit for your needs. If you’re knee-deep in the evaluation process or are just starting out, here are 4 important things to keep in mind.
Straightforward Implementation –Getting a new automation solution off the ground and fully functioning doesn’t have to be a huge headache, nor should it be. That’s why it’s important to pick a product that will be straightforward and easy to implement. What kind of training does the developer offer? Can the software be integrated with existing programs and applications, and if so, how quickly and seamlessly? How much support is available during and after implementation?
Ease of Use – The ideal IT process automation solution should offer robust features and complex functionality, but ultimately be easy and quick to implement. Otherwise, it can be incredibly challenging to drive adoption. The purpose of ITPA is to make the lives of your workers easier, not more difficult, so make sure one of the key areas you evaluate is the product’s UI. If possible, speak with other customers about their experience using the tool before making your final decision.
Extent of Automation Capabilities – You may have the intention of starting out slow with automation, but in reality, if the product you select is truly worth the investment, it should support much more than just the basics. If it doesn’t, chances are you will ultimately outgrow it and face the hassle of selecting and adopting a new ITPA product in the not-so-distant future. In addition to automating routine IT tasks, a quality enterprise automation solution will also be capable of streamlining complex processes and workflows.
Ability to Integrate – In a perfect world, every organization would operate under one centralized system for every business function. Unfortunately, this is rarely – if ever – the case. In reality, most businesses rely on a myriad of different programs, systems and applications, particularly in the IT department. In order to truly benefit from IT process automation, the tool you choose should be fully integratable with your legacy systems. The ultimate goal is to leverage ITPA for removing silos and creating a more cohesive and functional infrastructure, but it starts with the right product.
In today’s digital age, the question for most organizations is no longer whether automation should be adopted, but rather when and how to do so most effectively. By knowing what key areas to measure when evaluating an ITPA product, decision makers can feel much more confident that the solution they choose will suit their needs and provide maximum benefit.