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Why Hire a Managed Service Provider When You Can Be Your Own MSP?

Why Hire an MSP When You Can Be Your OwnFor decades, businesses have been turning to Managed Service Providers (MSPs) to handle their day to day IT needs. This outsourcing was something that many smaller or mid-sized enterprises were forced to do, since housing IT internally wasn’t always an option. The good news is technological advances – in particular IT process automation – have now made it possible for these companies to actually manage IT operations in-house with the same efficiency and service levels as an MSP.

We’ve written several posts about how IT process automation can (and should) be leveraged by MSPs to save time and reduce costs. The reality is, this same concept can easily be applied to internal IT departments as well. For small to mid-sized businesses that previously relied on external MSPs to serve as their IT department, the reason was typically due to cost. It was simply more cost-effective to outsource the tech duties rather than to manage them in-house. But with the ability to accurately measure the value of internal IT, more and more small to medium sized businesses are recognizing the benefits of keeping things in-house.

The answer to the age-old question of how an internal IT group can match the efficiency of a managed service provider lies in the concept of automation. When you can begin to automate not only individual repetitive tasks, but entire workflows, suddenly the idea of running a busy IT operation doesn’t seem as overwhelming. You no longer face the need to hire more staff than you can afford, and those staff members that you do employee will have the ability to focus on critical things that require a human touch, such as analyzing and developing business strategies for future success.

Benefits of Using IT Process Automation to Keep IT In-House

While using an MSP is certainly not a bad option, there are a number of specific benefits that a business can realize by keeping IT in-house. These benefits include:

  • More Control – Outsourcing always requires giving up a certain amount of control. Keeping IT operations internal gives the business full control over all processes and procedures.
  • Flexibility – A quality IT process automation product provides flexibility and customization to each business’s unique pain points. That means that your internal IT can be designed specifically for the needs of your organization, unlike an MSP which can only adapt to a certain point.
  • Higher Level of Security – It goes without saying that internal versus outsourced departments always provide a more secure atmosphere. IT operations for industries that deal with more sensitive information, such as the financial sector, benefit greatly from keeping all transactions in-house.
  • Saves Time – Internal IT operations eliminate the need to contact and rely on a third party for any support requests, which can save time. The beauty of ITPA is that it is designed to make IT operations more efficient, so it is inherently a time saver. Couple this with the fact that ITPA lets computers do the heavy lifting, freeing up personnel to be available if and when an issue arises, and you’ve got a highly effective and efficient department with exceptional service levels.
  • Saves Money – Keeping IT internal saves money over time, since you will no longer need to incur the costs of outsourcing to an MSP.

Think your business is too small or lacks the resources to manage IT operations internally? Think outsourcing to an MSP is your only option? Think again. With technological advances, namely the rise of IT process automation, now organizations of any size have the ability to achieve the same operational efficiency with their in-house IT as they would with an MSP.

Learn more about how IT process automation can provide your organization with flexibility, control and savings of both time and money by requesting a free product demo today!


eBook: 10 time consuming tasks you should automate

Data Center Automation is the Key to Optimizing Performance

Data Center Automation is the Key to Optimizing PerformanceIf you’re an admin in a data center, chances are you’ve found yourself overwhelmed more often than not with the complexity and tediousness of manual management tasks. The good news is data center automation can make a huge difference in your day to day workload and ultimately improve the operations of your department and entire organization over time. Let’s take a look at how IT process automation can be leveraged specifically to enhance the task of performance monitoring.

As an admin, one of your biggest duties is ensuring that your virtual machines (VMs) are running smoothly and performing optimally. Monitoring this is no simple feat. In fact, it can take a large portion of your time and resources, both of which could be better spent on other more important tasks. Furthermore, the process typically involves writing and running manual scripts, which is incredibly labor intensive and can leave the door open for the possibility of error and subsequent downtime. Enter data center automation.

With ITPA, you can automate your virtual monitoring activities, allowing technology to do the heavy lifting for you. The right data center automation tool can handle the entire process electronically, from locating and identifying physical servers, virtual hosts, applications and VMs to ongoing monitoring, alerts and notifications, and even metrics and analytics. Previously, all or most of this would be handled manually by IT personnel, tying up skilled workers to focus on menial tasks.

With a robust and sophisticated IT process automation product, complex workflows can be developed and orchestrated to bring all the necessary tasks together and integrate them into one single platform. Users can then visualize all events and their statuses in real-time. Detailed reporting is also available to help identify and predict future alerts for a more proactive approach to performance monitoring. Over time, this can reduce incidents and their impact on the IT team and the organization as a whole.

By tying together numerous processes and automating them, IT will be able to more effectively orchestrate workflows, all of which provide the foundation for developing an internal cloud – something many enterprises are working toward. There may be challenges along the way to this point, particularly when it comes to establishing a virtual infrastructure that is capable of handling data center automation. Having the right expectations of these potential challenges and preparing to overcome them is key, as is choosing the right ITPA platform for your needs.

Ultimately, if you’ve got the right tools at your disposal, you can turn your heavily-burdened, manual-laden workload into a highly efficient, well-oiled machine. You can also effectively bridge existing gaps between various devices, systems and silos to create a more cohesive infrastructure. It all starts with data center automation.

If you’re tired of feeling overwhelmed every day, the time to switch is now. Download your free 30 day trial of the Ayehu platform and put the power of automation to work for you.

eBook: 10 time consuming tasks you should automate

Ten Reasons IT Leaders Love Automation

Ten Reasons IT Leaders Love AutomationIT automation takes the specific pain points within a business – those time-consuming, manual tasks that are sucking up valuable resources and killing productivity – and automates them to instantly improve efficiency and service levels, reduce recovery time and so much more. But that’s all generally speaking. Here are the real, meat and potato reasons why CIOs, CTOs, CSOs and other IT leaders are embracing automation.

  1. Automating the remediation of incidents. Not only does this free up the resources of time and manpower, but it also significantly reduces human error associated with manual incident monitoring and management. The moment an alert arises, it’s either automatically addressed and resolved, or it gets assigned to the appropriate person. Best of all, it’s easily tracked from start to finish.
  2. Empowering front line IT operators (L1 and L2) to resolve more incidents faster. IT automation eliminates the need for escalation to higher level teams, freeing those high level employees to focus on more important mission-critical matters while empowering lower level staff to take on more responsibilities. This also reduces turnaround time because there’s less red tape.
  3. Reducing floods of alerts from monitoring systems and event sources. Better organization and management of incoming alerts means better service levels and fewer delays for delivery of that service. Critical alerts are prioritized and assigned immediately to the correct party for timely and accurate resolution.
  4. Automating repetitive maintenance procedures and daily operational tasks. IT professionals possess skills and talent that could be much better allocated elsewhere than spent processing repetitive operational tasks. Automating these tasks, such as password resets and service restarts, allows technology to do the heavy lifting, freeing up talented personnel to be able to focus on key issues that would further improve organizational performance.
  5. Creating a consistent, repeatable process for change management. Effective change management is all about organization. IT automation provides management with the tools they need to create comprehensive processes that can be used again and again to produce the same desired results over time.
  6. Connecting ITIL best practices with incident and problem management processes. The goal of any operation should be to manage workflow in a manner that is the most efficient and effective, both internally and externally. When ITIL best practices are integrated with the best practices in place for incident management, the organization as a whole becomes much more productive and profitable.
  7. Documenting and capturing incident resolution and audit trails. Staying compliant with government and other regulatory bodies remains a top priority among businesses across just about every industry. IT automation provides the ability to consistently remain in compliance and be well prepared should an audit take place.
  8. Building an up-to-date knowledge-base to reduced training time and cost. Bringing new employees up to speed costs time and money. Having a comprehensive knowledge-base and easy to implement and learn software reduces the time spent training, improving efficiency of both existing and new employees.
  9. Integrating on-premise systems management tools and process with ITSM tools. Service management and IT automation go hand in hand. By joining the two, your organization will be better poised for success.
  10. Establishing end-user self-service portal for better services and fulfillment requests. Technological advances have empowered people to be able to manage so many of their day to day tasks on their own. IT automation leverages this concept, providing self-service options for the end-user which subsequently improves customer service and operational efficiency at the same time.

Ready to jump on the automation bandwagon? What are you waiting for? Get started with your free trial today and start reaping all of these benefits for your own organization!

eBook: 10 time consuming tasks you should automate

The Role of Humans with IT Automation

We often talk about IT automation in terms of the technology behind it, or more specifically, how it can streamline operational efficiency and jump-start productivity. What we often fail to consider, however, is the other side of the coin – the human element of ITPA, or how people interact with technology and the ongoing engagement between the two. When we view IT automation from this perspective, the opportunities it opens up for skilled IT professionals become much clearer.

First, let’s take a closer look at how IT automation makes the lives of human workers easier.

Manual, Repetitive Tasks – In its most basic form, automation can improve the day to day operations of an IT department by eliminating most or all of the manual, repetitive tasks such as password resets and service restarts. When technology handles these things, human employees are then freed up to be able to focus their time and skills on more important, business-critical tasks.

Error Reduction – Along with streamlining routine tasks, IT automation can also significantly reduce, if not completely eliminate many of the common errors that occur when humans are responsible for handling the workload. This can ultimately save the organization money.

Documentation and Best Practices – When IT automation is employed, documenting processes and workflows in order to develop robust disaster recovery plans and best practices becomes much easier and faster. This can also make unexpected audits less of a headache.The Role of Humans with IT Automation

Beyond the many benefits IT automation has for its human counterparts, there is also the important role that people play in the ITPA process, from start to completion. For instance, determining what tasks, processes and workflows can and should be automated, choosing the right automation tool and developing, implementing and managing an automation strategy requires intelligent human input.

The fact is, IT automation isn’t a magical fix for every IT problem, nor is there a one-size-fits-all approach that works for every organization. Each business must assess its unique needs and identify its specific pain points in order to determine where and how automation can help. Effective ITPA tools are complex and require the expertise of seasoned IT professionals in order to ensure widespread adoption and ongoing success.

Additionally, IT automation is hardly a “set it and forget it” strategy. While it’s certainly something that is designed to streamline the way business is conducted, it still requires the ongoing management of designated IT personnel. For instance, some highly complex workflows feature steps that incorporate human decision making. The automation tool handles everything up until a certain stage in the process, at which point the appropriate person or persons are notified. Once action on their part is taken, the workflow can then continue through completion.

The bottom line is, as much as IT automation has revolutionized the IT industry and will continue to do so, there will always be a need for human interaction to some degree. Additionally, a automation technology improves and advances, the roles of IT professionals will need to adapt and evolve accordingly. So long as they do so, ITPA will not replace humans in the workplace, but only continue to improve their lives and, in turn, enhance business performance overall.

Have you considered incorporating IT automation in your organization but are unsure where to start? Check out these Top 10 Automation Processes. And, when you’re ready to move forward, download your free 30 day trial.





eBook: 10 time consuming tasks you should automate




Robotic Process Automation and ITPA – What’s the Difference?

Robotic Process Automation and ITPA – What’s the Difference?If you’ve spent any amount of time in the technology realm, you’ve probably heard of the terms robotic process automation (RPA) and IT process automation (ITPA). Sometimes these terms are used interchangeably, but in all actuality, they are quite different in a number of ways. What are these differences and, more importantly, why do they really matter in the big picture? Let’s take a closer look.

For many people, the word “robot” instantly conjures up images of metal humanoid figures that can be programmed to mimic some of the tasks and activities commonly performed by humans. In reality, at least in terms of robotic process automation, there’s no figure at all. Rather, it’s a technology that leverages intelligent software to perform any number of ordered steps and workflows. The concept behind the term – that robots act like humans – is the same, but the way it’s carried out is different.

Given this definition, many are inclined to question whether RPA is really the same thing as ITPA. After all, both leverage technology to streamline operations, improve efficiency, boost productivity and effectively do more with less. While the two are certainly similar in nature, there are specific variances in their uses and applications that should be noted. For example:

They focus on different areas of the business.

For decades, IT professionals have struggled with maintaining peak performance at minimum cost while straddling a multitude of different applications and systems. These challenges stretch far beyond simple system integration issues and lie more in the area of optimization of operational processes. As a result, IT professionals have adopted certain process disciplines and universal methodology, the most noteworthy of which is the Information Technology Infrastructure Library (ITIL). They’ve also turned to technology – particularly ITPA – to help close the gap.

Conversely, robotic process automation covers a broader set of simpler functions, exceeding well beyond the IT department and into just about every facet of the business, from accounting to marketing. Basically, RPA is being leveraged to make the jobs of the end-users easier and more efficient. ITPA, while its impact does theoretically reach outside of the IT department, is focused more on the needs and pain points of the company’s IT infrastructure.

Their functionality and features vary greatly.

Because of the grander scale and deeper needs that ITPA addresses, it requires a much more robust and sophisticated functionality. The processes being automated on the IT side of things are often much more complex than what’s required for robotic process automation. For instance, with ITPA, workflows that handle virtual server provisioning and configuration or that provide a closed-loop process for cyber security incident response will naturally require a more intricate level of programming.

On the other hand, robotic process automation serves the goal of streamlining the day to day operations of the end-user. This might be as simple and straightforward as automating a password input. Because the very nature of RPA is much less involved, the back-end programming does not have to be as complicated or complex.

RPA has a more polished user interface.

Again, because of the driving force behind each technology, there is a certain trade off allowed between a more enhanced UI and that of more advanced functionality. Because ITPA is more complex, its UI isn’t always as polished as that of RPA. This is due in large part to the personnel who will be using the technology in their day to day work. Highly skilled IT professionals will naturally find managing a robust ITPA tool easier than someone who has little to no technological experience.

Business users, on the other hand, typically require a more straightforward and user-friendly interface, which is why robotic process automation is more frequently applied at the end-user level. These tools are specifically designed to make leveraging automation as easy and painless as possible.

So, while the basic concept behind both technologies is similar in nature, the way these tools are developed and applied is markedly different. Of course, both have their own role in an organization and, when leveraged together can create a highly-efficient, cost-effective and hyper-productive work environment that will help the organization remain ahead of the competitive curve.

Are you actively taking advantage of how automation can help bring your business to the next level? If not, the time to start is now. Click here to begin your free 30 day trial today.



IT Process Automation Survival Guide




Using IT Process Automation to Eliminate Silos and Create a More Unified, Efficient Environment

Using IT Process Automation to Eliminate Silos and Create a More Unified, Efficient EnvironmentToday’s IT realm involves a complex myriad of platforms, systems, processes, applications and, of course, people. With advances in technology happening at a lightning speed, these complexities are growing in similar fashion. As a result, many organizations are finding themselves struggling to manage all of these areas in a harmonious way. Instead, most are facing a number of individual silos that are working independently and not together. This type of fragmented environment can frustrate staff and diminish efficiency. So what’s the answer? IT process automation. Here’s why.

Regardless of what industry you are in or the type of customers you serve, the challenge of managing process flow and operations across diverse platforms and systems is universal. The combination of tedious manual tasks along with each department being reliant on others to complete their daily workflow makes it virtually impossible to maintain any kind of competitive advantage. Yet, this is what the majority of enterprises are experiencing.

The silos these organizations have built are eating up a huge amount of resources, particularly in terms of facilitating interdepartmental cohesiveness. With teams in each group working feverishly to handle their own workload and somehow attempting to link up with other groups and teams, there is often a significant disconnect that occurs. Additionally, lack of visibility across multiple systems, platforms and processes can lead to costly errors, production-halting bottlenecks and a host of other issues.

IT process automation is about so much more than just speeding up manual processes. In fact, with the right tool, it can serve as a bridge that links all systems and applications together, improving communication, collaboration, cooperation and control. Integrating ITPA means not only do workers no longer have to waste valuable time and resources on tedious, time-consuming tasks, but they’ll also gain the visibility to see where all business processes are at any given moment. This allows delays and other issues to be quickly identified and addressed, and also provides the ability to optimize resource allocation accordingly.

With IT process automation, a company can essentially break down individual silos that are impeding business progress, stagnating growth and hindering efficiency. This is on top of the ability it provides to streamline operations, eliminate errors and create a more cost-effective, highly-competitive work environment. Systems, processes, applications and departments that were once operating as individual depositories can be transformed into one symphonious infrastructure.

Furthermore, IT personnel can be freed up to focus their efforts on innovating rather than maintaining, as routine and complex workflows are shifted from human to machine. More importantly, with the right ITPA tool, this can all be achieved without the need for an entire overhaul of systems. Instead, automation is simply integrated and used as a mechanism to bring everything together into one unified platform with a common interface.

How much money is your business losing due to silos and the fragmented workflows they create? Perhaps it’s time for a serious change. The good news is you can give IT process automation a try for free and see firsthand how it can revolutionize your internal operations.

Simply click here to start your free trial today.



EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




Ayehu Software Named in Gartner’s 2016 Market Guide for IT Process Automation

Palo Alto, CA. Tel Aviv, Israel March 10, 2016 – Ayehu Software Technologies Ltd., industry leading developer of enterprise-grade IT process automation software is pleased to announce its inclusion in the latest 2016 Market Guide for IT Process Automation from Gartner, one of the IT realm’s most respected research groups. In this most recent publication, Ayehu’s eyeShare product was listed as a trusted targeted solution tool for IT process automation.

The report entitled Market Guide for IT Process Automation highlights the increasing need for I&O leaders to achieve and maintain a high degree of agility, reliability and auditability. In this regard, the report lists IT process automation (ITPA) as an integral catalyst for achieving these goals. The Market Guide further defines the ITPA market, maps offerings across five product categories and highlights the evolution to service orchestration. Among those listed, Ayehu eyeShare is given a favorable write-up.

Figure 1. ITPA Categorization Chart

 

 

Some of the key takeaways from the guide include Gartner’s recommendations on how to evaluate existing and planned ITPA tools, how to identify automation tool skills and competencies to determine which ITPA tool is best suited for an organization’s specific needs and how to select an ITPA product that has the ability to orchestrate workflow execution across multiple groups, tools and functional requirements.

As part of its extensive research and evaluation of the various automation tools on the market today, Gartner shortlisted several that it believed met the highest standards, both in terms of features and functionality, as well as the ability to seamlessly integrate with and complement existing systems and applications.

The Ayehu’s eyeShare product is described in the guide, in part, as “a stand-alone, agentless ITPA solution that is more broadly focused than others in this segment. It features more than 500 activities with over 125 prebuilt templates for common OOTB and promises broad integration capabilities. The eyeShare product is delivered on-premises and as a service through OEMs and MSPs.

Ayehu’s eyeShare v.4.8 offers a strong set of OOTB content and integrations with field-level monitoring and many IT service management (ITSM) and SIEM tools. Ayehu uses a central integration construct that defines application integration requirements independent of workflow, minimizing the need for connector maintenance at the workflow level. The interface is clean, with a minimalist approach to workflow design.”

“Having been in the IT realm for many years, we are intimately familiar with and have the utmost respect for Gartner as one of the industry’s most highly-regarded authorities,” comments Ayehu’s CEO, Gabby Nizri. “Not only is being included in another publication of theirs truly an honor, but I believe it further demonstrates our ongoing commitment to delivering an ITPA product that is second to none.”

About Gartner

Gartner, Inc. is the world’s leading information technology research and advisory company. They specialize in conducting, compiling and delivering technology-related insight to help IT professionals and business leaders make sound decisions. Gartner is headquartered in Stamford, CT and currently employs 6,600 associates, including more than 1,500 consultants, research analysts and clients in 85 countries. For more information, please visit www.gartner.com.

About Ayehu

Ayehu provides IT Process Automation solutions for IT & Security professionals to identify and resolve critical incidents, simplify complex workflows, and maintain greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently support thousands of IT processes across the globe. The company has offices in New York and Tel Aviv, Israel. For more information please visit www.ayehu.com.



EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




5 Reasons You Should Invest in IT Process Automation

5 Reasons You Should Invest in IT Process AutomationThere are plenty of reasons many organizations still haven’t jumped on the IT process automation bandwagon. For some, it seems like too much of an investment. For most, however, it’s more a matter of not fully understanding the benefits this type of tool can have on productivity, efficiency, service levels and operations as a whole. If you’re one of those who are still on the fence about whether ITPA is really worth investing in, here are 5 compelling reasons to help you make the right decision.

Streamline Processes – Most businesses, especially in terms of IT, are run through a number of separate processes. Not only is this incredibly inefficient, but it’s also much more error-prone. If just one area breaks down the potential ripple effect could end up costing the company substantial money. IT process automation is designed to streamline operations so everything works in conjunction for optimum performance.

Reduce Excess Costs – Without question, one of the biggest drains on an organization’s revenue is inefficiency. Another is costly human error. One tiny mistake or delayed process could have a huge impact on the bottom line. By removing the human element from many of the manual processes IT performs on a daily basis, efficiency levels will be maximized and errors will be eliminated, thereby saving money for your company.

Enhanced Visibility and Accountability – Do the decision makers in your IT department really know who’s doing what and how at any given moment? Probably not. This lack of visibility can allow inefficiencies and underperformers to slip through the cracks unnoticed, and the business will pay as a result. The right IT process automation tool will provide real-time insight throughout the entire process. As a result, each team member will have a greater level of accountability for his or her performance.

Identification and Development of Best Practices – The only way to make your business run better is to understand what processes are in place, how they are being handled and what the outcome currently is. This helps you determine what’s working and which areas might need some tweaking. One of the hidden benefits of IT process automation is the insight it provides into key business processes so they can be properly analyzed in order to create and develop best practices moving forward.

Better Use of Resources – Your IT department is staffed with well-trained professionals who, if you don’t have automation, are wasting their valuable skills and abilities. As a result, you are wasting money paying them to do menial tasks for which they are overqualified. By implementing IT process automation, those routine tasks and processes are handled automatically, freeing up your skilled IT personnel to focus their time and efforts on more important tasks.

Is your organization losing money on inefficient processes, errors and wasted efforts?

Are you ready to experience firsthand how IT process automation can help?

Start today by downloading your free 30 day trial.





IT Process Automation Survival Guide




5 Ways to Use Workflow Automation to Transform Your Help Desk

5 Ways to Use Workflow Automation to Transform Your Help DeskThe help desk is somewhat of a necessary evil for most larger organizations. Without such internal functionality, end users would run into regular issues that could significantly impact productivity, and as a result, the company’s bottom line. Yet, perhaps paradoxically, this department is often wrought with bottlenecks and inefficiencies that can actually cost the company money. The good news is, thanks to workflow automation, this function can be transformed for optimum efficiency, providing superior end-user support while maximizing staff skills for the benefit of the company as a whole. Here’s how.

  1. System Integration

    In the interest of time and money, most companies – particularly at the enterprise level – cannot afford to completely replace all of their systems. One of the nice things about workflow automation is that, with the right tool, legacy systems can be easily and seamlessly integrated. That means complete optimization of existing systems for peak performance

  2. Self-Service

    For most help desk issues, time is of the essence – even if it’s a simple password reset. When an end-user is locked out of his or her workstation, productivity doesn’t just suffer, it grinds to a halt. The problem is, when IT personnel are busy putting out other fires, it can inevitably cause costly delays. Workflow automation via a self-service portal allows common issues to be resolved instantly, without the need for help desk intervention.

  3. Automatic Escalations

    With manual escalations, not only are there delays during the process, but important issues can sometimes slip through the cracks. By incorporating workflow automation into your organization’s help desk function, you’ll ensure that any and all serious issues are adequately identified, evaluated and prioritized and that the right party is notified to take action in a timely manner.

  4. Round-the-Clock Monitoring

    Like it or not, your IT personnel can’t be on all the time. Very few organizations can afford to implement multiple shifts to achieve 24/7 coverage. The problem is, critical incidents don’t always occur during normal business hours. This is another area that workflow automation can help, with technology providing round-the-clock monitoring and automatic execution of appropriate actions as needed.

  5. Reduced Errors

    Your IT department might be amazing, but they’re still human and people make mistakes. Unfortunately, when it comes to IT issues, one seemingly minor error can have catastrophic consequences. Because workflow automation handles entire processes electronically, the risk of these types of errors drops to almost zero.

The help desk function will likely never completely go away, but it’s an area that presents ample opportunity for further optimization. Workflow automation can be the missing puzzle piece that pulls everything together and makes your organization’s IT department as efficient and productive as possible, while also improving IT operations across the board.

Could your help desk benefit from workflow automation?

Why not try for yourself by downloading a free 30 day trial?

You’ll be amazed at how powerful and effective this tool can be for your business!





5 Ways to level up your service desk using it process automation




7 Must-Ask Questions about Cyber Security Incident Response

7 Must-Ask Questions about Cyber Security Incident ResponseOne only needs to read the latest headlines in the news to recognize the growing risk of cyber threats. With big name brands routinely falling victim to online criminals and millions of consumers subsequently suffering the consequences, it’s becoming abundantly clear that cyber security incident response is something every business must make a priority. Not sure where your organization stands? Here are 7 questions you should be asking to avoid becoming the next victim.

1. Who is responsible for my organization’s cyber security?

First and foremost, is there a team in place that has cyber security incident response
on their to-do list? If not, it’s time to sit down with your IT department and get things moving in the right direction.

2. Are we fully aware of what’s at stake?

In order to protect your organization’s infrastructure, it’s critical that those in charge of cyber security incident response have a clear and accurate picture of precisely what the network and other assets to be protected include. In other words, you must know ahead of time what’s at risk if you are to take a proactive approach to security.

3. What kind of plan do we have for monitoring threats?

In most cases, cyber incidents can be prevented or addressed before they have a chance to cause significant harm – provided, of course, that there’s an adequate plan in place for identifying these threats in a timely manner.

4. What happens to those threats once they’re detected?

The reason why many organizations have fallen victim to cyber criminals isn’t due to lack of threat detection, but rather lack of action taken once a risk is identified. Leveraging tools like automation can help fortify cyber security incident response by ensuring that every single incoming threat is assessed and prioritized.

5. Do we have the resources to handle cyber-attacks?

Another issue behind successful cyber security breaches is the fact that even the largest organizations simply do not have the manpower to keep up with the number and complexity of incoming risks. Again, this is where automation technology can complete the puzzle – without having to hire additional staff.

6. What is our policy for preventing future attacks?

An important yet often overlooked component of cyber security incident response is the identification and documentation of best practices for handling future problems. This can help thwart future breaches before they can succeed.

7. Where do we begin?

If you’re not completely confident you’ve got the right answers for any of the above questions, chances are your organization is dangerously vulnerable. Contact us today and let’s discuss how our tools can help establish and/or strengthen your cyber security incident response plan so it’s most effective.





eBook: 5 Reasons You Should Automate Cyber Security Incident Response