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Filling Out Your IT Process Automation Wish List

IT Process Automation Wish List

As the holidays approach, many of us are busy making wish lists of all the goodies we’d love to receive from our loved ones. What about your IT wish list? Have you identified areas of your day to day operations where IT process automation could make your job easier, more efficient and more enjoyable? If not, there’s no time like the present. Here are a few tips to help you pull your thoughts together and come up with a comprehensive list to work from.

First, figure out what your goals are, both short and long term. What are some of your organization’s immediate needs and existing capabilities? An example of a short term goal might include the need for enhanced monitoring, reporting or system auditing capabilities. Down the road, the needs may expand to include ticketing and service desk capabilities, or automated backup and recovery. By understanding your areas of need, you can better determine which IT process automation features and/or products would be the best fit.

Once you’ve identified your goals, the next step is mapping out the specific areas where automation would make the most sense, now and in the future. This will help you figure out what your “must-have” features are when you begin evaluating IT process automation solutions. Almost as important as your must-have features are those which are expensive and unnecessary. There’s no point in investing in a product that offers a bunch of stuff you can’t or won’t use.

The next component of your IT process automation wish list involves scalability. How many systems, servers, devices and other endpoints in your enterprise do you need to take into account when evaluating automation tools? The goal is to select a product that offers lightweight computing, database and storage but also has the capability to expand as needed. That way as demands and business needs change, your IT automation will adapt accordingly without the need to replace it frequently.
Another part of this puzzle is future growth and performance. If your IT department currently manages 5,000 devices, but has an action plan to increase that number substantially over the coming months and years, the tool you select for your IT process automation should be able to keep up with the same pace of growth you’re anticipating. A good rule of thumb is 3-5 years.

Lastly, you’ll need to consider which type of tool makes the most sense. For instance, modular tools, also referred to as frameworks, combine modules to accomplish automation goals. These are typically complex and expensive, and as a result, are usually limited to larger enterprises. In comparison, point tools support automation on a more cost-effective approach. Unfortunately, the downside is they don’t tend to integrate well. An automation appliance, on the other hand, is an affordable, prepackaged product that can be quickly set up, integrated and deployed.

Once you’ve got your wish list drawn up, evaluate the options available in terms of meeting your IT process automation needs. Short list your selections and compare. Whenever possible, test out each product prior to making a purchasing decision. This will help you make the best choice for your particular business needs and budget

How can Ayehu make your IT process automation wishes come true? Try our eyeShare product free for 30 days. Click here to download.





IT Process Automation Survival Guide




How Netflix Leverages IT Process Automation to Protect Its Information

How Netflix Leverages Automation to Protect Its InformationWith more than 62 million subscribers worldwide, it’s no wonder digital services company Netflix has to focus on keeping up a fast-paced, secure IT operations environment. The engineers who work for the streaming media organization are faced with the task of deploying code thousands upon thousands of times each and every day. How do they maintain such a high level of output? Well, one thing they’ve come to rely on is IT process automation.

The very nature of Netflix’s industry makes the company and its clientele much more vulnerable to cyber security attacks. And, as many other significant-sized enterprises have learned the hard way over the past decade or so, having a monitoring system in place simply isn’t always enough to achieve optimum protection levels.

What companies like Netflix need is a more comprehensive and closed-loop process that handles potential risks from start to completion. More importantly, these businesses must find a way to achieve this goal while balancing tight budgetary restraints and increasing demands for better, faster service. In other words, they must figure out a way to do more with less while also always maintaining the greatest level of cyber security.

As Netflix has discovered, IT process automation can provide the ideal solution to this need. Jason Chan, cloud security architect for Netflix, knew he and his team were facing a monumental task, particularly given the significant and speedy growth the company has sustained, stating that: “The only realistic way of maintaining security in an environment that grows so rapidly and changes so quickly is to make it automation first.”

Today, Netflix leverages IT process automation to perform and complete a broad spectrum of both routine and complex tasks and workflows.

Whether it’s identifying subscriber accounts that have been compromised or prioritizing and responding to incoming security incidents, automation plays a central role. In fact, the technology has virtually eliminated the need for human interaction (at least on a basic level), thereby reducing error rates while dramatically improving efficiency levels.

The company’s internal cyber-security system continuously monitors the platform for any changes which may indicate a potential breach. From there, the system then automatically determines the level of risk and, if necessary, notifies the appropriate team member that a change has been detected. For serious threats, the right human worker is made aware of the issue in a timely and effective manner so that it can be addressed immediately, thereby mitigating any potential damages.

In some instances, human intervention is completely unnecessary. For example, one monitoring tool Netflix employs can automatically identify a security problem, such as a compromised employee account, and isolate the concern and facilitate the appropriate action plan for dealing with the situation. When a security alert is received, the system goes through a series of workflows to establish precisely what’s happened and how severe the problem may be. If it’s determined that a certain action should be taken, such as disabling a compromised account, the IT process automation tool can execute that task accordingly.

Furthermore, IT process automation provides the added level of protection a digital firm like Netflix (or any business, for that matter) needs in order to prevent potential security breaches. Even without budgetary constraints, most IT departments simply do not have the capacity to handle the volume and complexity of incoming threats. This is when things get missed. Automation, on the other hand, can be the safety net, ensuring that no threat slips by undetected.

Finally, it’s important to mention that IT process automation isn’t meant to replace human workers, but rather – as Mr. Chan points out – to make life easier. “You really need to help get what’s most important in front of people as quickly and easily as possible, so you’re using your human resources as effectively as possible.”

How secure is your business against cyber threats? Could IT process automation be the missing link for you just as it has been with Netflix?

Check out these 5 compelling reasons you should automate your incident response process





eBook: 5 Reasons You Should Automate Cyber Security Incident Response




Leveraging Workload Automation for IT On-Boarding Processes

Leveraging Workload Automation for IT On-Boarding ProcessesOn-boarding is a critical process that all companies must invest in when bringing new employees up to speed. Not only does this process involve introducing the new team member to the organization and its culture, it also sets expectations and helps get the newbie up and running so they can hit the ground  running productively. IT plays a big part in this process, ensuring that each new user is set up in the system and has the appropriate login credentials and access they need to do their job. The good news is, workload automation can provide a solution to this tedious but necessary task.

Imagine a scenario in which a new employee named Jane shows up to work for her first day. She is eager to get started and, after a brief meeting with HR and filling out some necessary paperwork, Jane is shown to her work station and provided with her user ID and password. Unfortunately, when she attempts to log on and begin her training, the credentials she was given aren’t working. She is forced to call the help desk to request assistance.

When Jane places her call to IT, she gets Brian, a highly skilled but overworked individual who is already in the midst of assisting accounting with a serious system problem. Because the IT department is understaffed, Brian has no choice but to tell Jane he will get back to her once he’s finished with what he’s currently working on. By the time he finally does, it’s already lunch time and Jane has missed out on several hours of mandatory training.

These types of scenarios are happening in offices all across the world on a daily basis. And when things like provisioning new accounts are handled manually, not only is it a huge waste of time, but it’s also incredibly error-prone. When Brian finally had the time to go over Jane’s issue, he discovered that he’d actually set her account up wrong and had to go back and fix the problem before she could successfully access the network. This mistake caused a significant waste of time for both parties.

Enter workload automation. When these routine on-boarding tasks are automated, not only does it save time, but it greatly reduces the number of errors that occur with manual processing. Had the provisioning process been handled via a workload automation tool, Jane would have been able to get right to work as soon as she arrived at her desk. Meanwhile, Brian would have been freed up to focus on other more important issues that require human input.

Looking further at this sample scenario, instead of having to set up each account individually, Brian could have relied on a templated workflow. As soon as HR added Jane to the company database, the on-boarding process would have automatically been triggered without the need for Brian to intervene. Furthermore, IT could also leverage workload automation for additional processes, such as adding new users to payroll or provisioning servers.

Beyond the initial on-boarding process, workload automation can be used to automatically add, delete or modify user attributes. This can provide support throughout an employee’s entire life-cycle with the organization. For example, if a worker receives a promotion, a workflow can be executed to automatically modify that user’s account, access and security settings. It can also handle self-service change requests, such as password resets.

On-boarding is a process that every organization must invest in if they are to bring new employees up to speed quickly and efficiently and get them to maximum productivity. With workload automation, this process can be significantly enhanced, improving internal operations and creating a much better experience for everyone involved.

Want to learn more about leveraging workload automation for your on-boarding activities? Contact us today or click here to download a free 30 day trial.





eBook: 10 time consuming tasks you should automate




Tips for Managing Your Robotic Process Automation Control Room

Robotic Process Automation RPARobotic process automation is revolutionizing the way business operations are run in just about every aspect. The concept is simple, yet profound and highly effective. RPA utilizes software to automatically execute a broad spectrum of tasks, typically those in IT which are routine, repetitive and a waste of time, money and resources when handled manually. Within RPA is a functionality known as a control room, which allows human workers to oversee the work being completed. To follow are a few helpful tips for successfully managing your robotic process automation control room.

First, we’ll begin with session management. This is the function that allows a user visibility into which resources (robots or virtual machines) are currently available. Those that are free can then be allocated to run a specified automated process. The session management portion of the control room provides insight into basic information, such as the task being completed and the time it’s taken. Successful session management will involve analysis of logs for each resource and ongoing monitoring to ensure that all processes are being completed without issue.

Next, the robotic process automation control room will also feature a work queue. This is used to identify, list and prioritize pending tasks that are waiting to be picked up and completed by a robot or virtual machine. Once completed, the results should then be recorded and stored. For best results, the controller should routinely extract all items processed over a specified time period, determine how many have been completed successfully and identify any exceptions.

Exceptions that are identified should then be further broken down into the categories of system exceptions (i.e. unintentional system failures) and business exceptions (i.e. events that the business may prefer not to have worked). As a result of this process, the data gathered can provide valuable insight into how the automated solution is performing and which areas, if any, could be enhanced for better results. All of this can (and should) lead to improvements to operational areas throughout the business.

Finally, there is the topic of scheduling. Once the robotic process automation solution is fully operational and running at peak performance, the control room can be leveraged to schedule the processes that can be carried out without the need for human intervention. Here is where additional processes, such as administrative tasks, can be scheduled and carried out.

Gaining a deeper understanding of the functionality of the RPA control room will help IT leadership determine what level of skills are required to oversee it. Ideally, those in charge of managing an RPA control room are analytical, highly organized and have the keen ability to plan the use of each resource to maximize efficiency. While a high level of technical knowledge isn’t necessary, a basic awareness is required. Having the right person in charge will further enhance the benefits RPA brings to the business.

Still have questions?

Unsure of whether robotic process automation is right for your organization? Contact us today and let’s discuss your unique situation.

eBook: 10 time consuming tasks you should automate




How to Automate Your Self-Service Portal

Self-Service PortalThink about the last time you had to deal with a live person during some type of day to day transaction, whether it was making a withdrawal at the bank, scheduling a delivery or even checking out at the grocery store. Self-service portal options have become an integral part of our everyday lives, so why should the IT department be any tasks that can and should be handled through a self-service portal, you’re missing out and falling behind.

The way IT once handled incoming service requests typically required a long string of painful manual tasks. For instance, an end-user runs into a problem (let’s say he or she needs a password reset). A help desk ticket is opened, which is then directed to someone in the IT department. The ticket is assigned and opened by IT personnel and the task is manually completed. The ticket must then be closed and the end-user notified that the request has been fulfilled.

Sadly, in many cases (such as our example of a password reset), the incoming request was for something that could easily have been automated to avoid all of this hassle. Wouldn’t it make more sense to have an automated process, initiated through a self-service portal, through which the end-user could immediately resolve his or her issue, completely eliminating the need to open a ticket and wait for response/resolution? This saves everyone time and aggravation.

The time-savings is only the tip of the iceberg, however. There are many more benefits of automating a self-service portal, many of which can impact the bottom line of the business as a whole. These benefits include:

  • Optimizing resources
  • Reducing service tickets/calls
  • Eliminating errors
  • Enhanced visibility and reporting capabilities (for compliance purposes)

All of these things can help IT service providers to lower their total cost of ownership (TCO), something the “powers-that-be” are always happy to see. What’s more, a quality automation tool can provide much more concrete, quantifiable results to demonstrate return on investment (ROI), a task that was once quite challenging to do. This allows IT leaders to access and better allocate funds to optimize operations. It’s a win-win!

Automating standard IT services and applications through a self-service portal just makes sense and it’s becoming a part of most business’ everyday operations. No more relying on busy, overworked IT staff to handle mundane tasks and risk costly delays or mistakes. Now, the end-user is empowered to independently resolve problems on his or her own while automation ensures a speedy and flawless workflow. Meanwhile, IT personnel are freed up to put their valuable skills to work elsewhere.

For more information on self-service portal and how you can leverage them in your own organization, click here. Or, download your free 30 day trial to experience it for yourself!


5 Ways to level up your service desk using it process automation


How to Use Automation to Thwart Cyber Security Attacks

How to Use Automation to Thwart Cyber Security AttacksCyber security attacks are nothing new to the business world. One need only look to news reports from recent months to see that these types of serious breaches are occurring on an ever-increasing basis. Furthermore, they’re also increasing in severity and complexity. For organizations that are ill-prepared for such imminent threats, the results can be nothing short of catastrophic. The good news is, there is a highly effective tool that can stop a cyber attack in its tracks: automation. Here’s how.

Cyber security attacks are occurring on a daily basis, and they’re affecting businesses great and small. What’s more, with the savvy criminals behind these attacks becoming more skilled at avoiding detection and gaining access to the sensitive data they’re after, companies must be able to anticipate the risks and act accordingly to mitigate damages. This is made even clearer when one considers that a successful breach can occur in mere moments while the subsequent clean-up can take months or even years to complete.

Now consider even more sobering data. In 2012, the United States alone saw an increase in mobile malware of 400%. Targeted cyber attacks also went up by 42% and the number of records compromised as a result of a security breach rose by 300%. These shocking numbers represent a digital world that is constantly evolving. As technology advances, cyber security incident response strategies must stay a step ahead of the game. Automation can provide the missing puzzle piece needed to achieve this goal.

The first step is evaluating your monitoring system. Like it or not, with the increase in threats, unless you have a solid system in place to effectively identify these risks as they occur, you’re more vulnerable than you may think. Furthermore, even the most well-staffed IT department is no match for the volume of incoming incidents. The key is developing a cyber security incident response plan that integrates a quality monitoring system with the automation necessary to keep on top of incoming threats.

Adequate risk management requires automation technology that can adapt in real-time so that the moment a potential risk is detected, it is immediately analyzed. From there, should action be necessary, incidents must be prioritized based on threat-level and sent along the appropriate channels so they can be addressed accordingly. Responses can either be triggered automatically or can be escalated to be handled via human intervention if need be. All of this must occur 24/7 in order to stay ahead of the game, something most businesses do not have the resources to handle without automation.

The key to an effective cyber security incident response strategy is closing the gap between detection and response. It’s becoming increasingly evident that traditional incident management plans which depend on manual intervention are simply no longer capable of keeping up with the frequency, speed and versatility of cyber attacks. Simply put, new risks require a new way of thinking and automation is proving to be the key to stopping incidents in their tracks.

How solid is your cyber security incident response plan? Download your free trial of eyeShare today to learn how automation can provide you with the tools you need to keep your organization safe for years to come.





eBook: 5 Reasons You Should Automate Cyber Security Incident Response




How Robotic Process Automation is Revolutionizing the Managed Service Providers (MSP) Industry

How Robotic Process Automation is Revolutionizing the Managed Service Providers (MSP) IndustryToday’s managed service providers are being expected to meet increasingly complex client needs and maximize efficiency while also keeping costs down. In the age of digital data, this is no easy feat. In fact, staying competitive these days is something that most businesses are struggling with as the world evolves rapidly around them. Robotic process automation (RPA) is proving to be the ideal tool for helping service providers in every industry achieve the competitive edge needed to realize ongoing success.

For those who are unfamiliar, robotic process automation is an advanced technology that allows computer software to take on the routine, repetitive tasks that were once handled by human workers. This software, or “robot,” is capable of capturing data from existing systems and applications and then using that data to process transactions, trigger various responses and effectively communicate with other tools and systems.

RPA has been making the news of late, mostly in general terms. Many noteworthy news outlets have been hailing the capabilities of this technology for use in traditional office roles. While there are still some who view robotic process automation as a threat, most people are recognizing that it’s more of a tool to make the lives of human workers easier, not to necessarily replace them altogether. Yes, some jobs will be eliminated, but that should make way for newer, better opportunities for people.

One key area that RPA is starting (and will continue) to shine is in the service provider industry. Given the saturated market in this highly competitive field, finding a leg up is challenging. Prices can only be lowered so much before profits take a hit and hiring additional staff to keep up with increasing demands just doesn’t make fiscal sense. Robotic process automation provides the ideal solution.

Automation enables service providers to keep staff levels lean while still producing optimum output at maximum efficiency levels. Essentially, it allows businesses to do more with less. Furthermore, highly skilled employees are able to put their expertise to better use focusing on more critical business matters, since menial day to day and even complex processes are being shifted to automation.

Another important component of the service industry is the ability to maintain exceptional quality of work to keep customers happy. When robots are introduced, productivity can increase exponentially without the worry of quality taking a hit. Human errors are also eliminated, which can actually increase the quality of service being performed. Finally, RPA provides the ability to scale up and down in an instant, based on business need.

As the business world continues to evolve, the demands placed on service providers will only continue to rise and become more stringent. Robotic process automation is the answer to not only handling those pressures, but exceeding expectations again and again.

Want to learn how robotic process automation can revolutionize your organization? Check out these top 10 automated processes and then start your free trial today.


eBook: Top 7 Benefits IT Process Automation Provides MSP’s

Preparing Your Staff for IT Process Automation in 4 Easy Steps

Preparing Your Staff for IT Process Automation in 4 Easy StepsWhen it comes to successfully implementing IT process automation, the first (and perhaps the most critical) step is preparing your staff for what’s to come. Setting expectations, initiating proper training and getting your team excited and on-board can make the transition that much easier. If you’re in the planning process, here are 4 key steps for getting your staff ready for launch.

Take Baby Steps

While the thought of automating manual tasks and streamlining operations may make perfect sense to you, your team members may be harboring fear about their job security. The key to preparing your staff for IT process automation adoption is to take it one step at a time. Keep communications open, encourage questions and answer them honestly. Demonstrate to your employees that automation is meant to make their lives easier, not replace them. Then, start slow by automating one or two tasks at a time so they can experience it firsthand.

Include Them

Obviously not everyone in IT will be a part of overarching business decisions, but in areas where IT process automation will directly impact a team member’s day to day work, include them in the process whenever possible. For instance, the planning stage, when you’re identifying and prioritizing tasks that can and should be automated, ask for input from those who are responsible for completing these manual activities. This early buy-in will make the experience a more positive one. Whenever possible, you should also include team members in the implementation process as well.

Be Transparent

Adopting a new policy, regardless of whether it happens to be IT process automation or something else, can be a challenging and overwhelming experience – especially for those on the front line. The more these employees feel like they’re “in the know,” the better their overall opinion of the process will be. IT leaders should be open and honest, presenting information in a centralized and transparent way. If a certain part of someone’s job is going to be replaced by automation, be upfront about it. This eliminates the risk of misunderstanding and subsequent morale issues. Then, communicate how the change will create more opportunity in other areas.

Identify Obstacles Early

Another important step in preparing your staff for a smooth transition to IT process automation is effectively identifying obstacles in advance that may hinder progress. This is where including employees in the process and being upfront with what to expect are so important. Encourage team members to assist in determining potential problems that may arise during implementation, such as certain existing monitoring or control functions which could result in unwarranted alerts and cause confusion and delay. Identifying and addressing potential issues early can help avoid them altogether.
As with any type of tech advancement, the more you plan ahead, the more likely your IT process automation deployment will go off without a hitch. By gaining buy-in from your employees and helping them to understand what to expect from the process and, most importantly, what their new roles will become, you’ll end up even more ahead of the game.

Learn more about IT process automation and its many practical applications by downloading one of our free eBooks. Better yet, try it free for 30 days!

eBook: 10 time consuming tasks you should automate




How to Be More Proactive with Your Cyber Security Incident Response

How to Be More Proactive with Your Cyber Security Incident ResponseIt’s been proven time and time again that taking a reactive approach to cyber security incident response is an exercise in futility. Just ask Target or any number of other big-name brands that have suffered monetary and reputational damage at the hands of a security breach. With criminals becoming savvier by the day, organizations simply must take a more proactive approach to not just dealing with incoming threats as they occur, but actually thwarting them ahead of time.

The first step involves creating a more closed-loop system. That is, having a plan in place that not only identifies potential incidents, but carries through with the appropriate action accordingly. One of the biggest reasons cyber-attacks are successful is because the victim didn’t have such a strategy in place at the time of the incident. Even in cases where a threat is actually detected, it is often allowed to slip by due to the sheer volume of incoming alerts and the limitations of traditional IT departments.

To be truly effective, a cyber security incident response plan must cover every angle of the alert process. A quality monitoring system is great, but what if that system fails to adequately identify and prioritize a serious threat? To make this type of set up more proactive, automation can be integrated so that any and all incidents that occur and are picked up by the monitoring system can then be properly addressed, either automatically or via human intervention following the escalation and notification process.

In a recent survey conducted by the SANS Institute, all trends indicate widespread improvements are being made in cyber security incident response strategies across the board. Most survey respondents credited automation for these incremental improvements, but also admit that they still have quite a ways to go to reach full maturity. Advancements in skills as well as tools and technologies being leveraged and a more integrated approach are all needed in order to achieve optimum security levels.

The survey also revealed that four of the top issues relating to incident response include: lack of adequate system visibility (45%), inability to properly distinguish incidents (37%), too much time for remediation (29%) and lack of integrated, automated tools (28%). Further complicating matters is the increase in personal mobile device usage in the workplace. As more organizations adopt and roll out BYOD policies, the risk of security breaches multiplies exponentially.

Automation can provide the solution needed by offering enhanced visibility and faster, more accurate and effective response and remediation to cyber-attacks.

In conclusion, it is becoming more evident by the day that cyber-attacks are increasing, both in number and complexity. Traditional reactive cyber security incident response plans are no longer a match for these evolving risks. Only those organizations that adapt accordingly and take on a proactive approach to handing incidents will remain secure against such attacks.

Is your business ready for automated cyber security incident response?

Could automation provide your company with the added level of protection needed over the coming months and years?

Request a live demo today to get started!





eBook: 5 Reasons You Should Automate Cyber Security Incident Response




3 Key Business Processes that Can Benefit from Workload Automation

3 Key Business Processes that Can Benefit from Workload AutomationJust a few decades ago, manual scripting and old-school batch processing were sufficient for most businesses. Given the always-on, 24/7 digital nature of business today, however, this is no longer enough to keep organizations secure, efficient and competitive. Workload automation is the ideal solution for helping companies run at maximum productivity while also saving time and money. If you’re considering adopting this tool for your business, here are 3 processes that might be a good place to start.

FTPs and Batch Processes

The exchange of information via electronic file transfer is commonplace in almost all businesses today, as is batch data processing. Managing each of these key areas individually is expensive and time-consuming. It also leaves the business vulnerable to risks associated with delays in file transfers or batch process failures.

Yet, many businesses that have adopted automation are still struggling, because they’re attempting to automate each piece separately. That’s because this creates silos and makes it incredibly difficult to manage complex workflows that span multiple applications, databases and FTP operations. The result is a fragmented approach that is both a waste of time and prone to error.

The solution is adopting workload automation that is comprehensive enough to incorporate FTP operation management within the job scheduling function. This provides enhanced visibility and greater control over both FTP and batch processes. With this more architectural approach, if and when a problem occurs, the job scheduler can securely send FTPs and restart automatically from the precise point of failure while also notifying IT operations of the issue.

Data Warehousing & Business Intelligence

These days, real-time data, business intelligence and reporting are essential to an organization’s ongoing success. Furthermore, how this information is gathered, organized and delivered is absolutely critical. Automating the data warehousing process is becoming not just an added benefit, but a necessity.

While there are many different tools that currently exist for this purpose, most have limitations. For instance, many of the popular data warehousing and BI solutions on the market today are platform-specific and are limited in terms of functionality. As a result, in order to effectively pass data across the various systems, IT operations must rely on time-consuming and error-prone scripting.

As a resolution to these serious issues, workload automation can provide the ability to integrate and manage complex workflows that span multiple data warehousing environments. The result is a much greater quality of data and enhanced reporting capability. Scripts and scheduling tools that are platform-specific can then be unified into a single workload automation framework which offers a higher degree of control and allows businesses to meet the increasing demands being placed on them.

Managing Dependencies & Data Sharing

There are a wide variety of applications and platforms that make up a core business infrastructure. This may include anything from CRM and project management systems to ERP, work order management software and supply chain management. Furthermore, the multitude of systems, software and applications are often made up of a mish-mash of well-known suppliers, such as Microsoft, SAP and Oracle.

In order to operate successfully and at maximum efficiency and output, organizations must find a way to seamlessly integrate all of these systems to effectively schedule and manage batch processing. Adopting an architectural approach through workload automation can help achieve this objective, ensuring that business applications are updated in a timely manner and speeding time to resolution in the event of a problem.

Of course, these are just three of the many areas a business can benefit from the adoption and implementation of workload automation.

Are you leveraging this powerful workload automation tool for your own IT operations? Don’t wait! Start automating today. Download your free 30 day trial to get started.





eBook: 10 time consuming tasks you should automate