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ITPA vs. Workload Automation – Do You Know The Difference?

ITPA vs. Workload AutomationFor many organizations with mid-size IT groups, the question of how to automate poses a real dilemma. Most businesses recognize that automating routine tasks is essential to running an efficient operation, yet far too few realize the different options available to them. As a result, many businesses are wasting money on complex, expensive overkill tools, of which only 20% will be used.

We thought it would be helpful to take a moment and examine the difference between IT process automation (ITPA) and workload automation, or traditional job scheduling, to help identify areas of potential savings.

Similarities

The terms IT process automation vs. workload automation are often erroneously used interchangeably. This is because there are certain similarities between the two – mainly that they are both valuable tools in saving time and improving efficiency and productivity of operations. But while they are both technically automation tools, that is where the similarities end.

Differences

Where ITPA and workload automation differ is in the scope of functionality. Job scheduling allows businesses to automate tasks across the entire organization. IT process automation, on the other hand, allows for the automation of specific IT tasks. In other words, IT Process Automation is a much more modular, scalable and robust tool, particularly for mid-size IT operations that don’t have the budget to employ both or just need to solve specific pain points. There are three key differences between IT process automation and job scheduling:

  • Workflow – Workload automation doesn’t cover workflow, therefore it lacks the ability to handle the complex logic that is required for most IT processes. ITPA, on the other hand, is developed specifically to execute these complex workflows for dramatically improved efficiency levels.
  • Integration – Job scheduling lacks the capacity for broad integration with datacenter IT tools. It can only be done through a complex and time-consuming layering of scripts and code. IT process automation resolves this by allowing full and deep integration with all IT functions, with task automation spanning across server infrastructure and systems management products, such as systems from BMC, CA, IBM, HP, Microsoft, and more.
  • Data Handling – While job scheduling automates tasks, it does not facilitate the passing of data between jobs, tasks and processes. This is typically left up to an external file system or database. Because ITPA is based on automating entire workflows, the activities in between are seamlessly connected.

Why IT Process Automation Makes More Sense?

When it comes to getting more “bang for your buck”, so to speak, ITPA just makes more sense. With workload automation, there is so much scripting and coding involved in getting the system to work properly that it inevitably ends up becoming an incredible waste of time and resources. Additionally, the tools available through job scheduling are limited and are therefore used on a less frequent basis – typically only about 20% of the time.

This begs the question – why spend money on something that is used infrequently, and that takes so much time and effort to work?

IT process automation provides real cost-effective solutions through end-to-end workflows, simple IT integration, and seamless data transfer. The result is less work on the part of IT operations, which naturally results in improved efficiency – the ultimate goal of true automation.

Still not sure if IT Process Automation is the right solution for your business?





IT Process Automation Survival Guide




Robotic Process Automation (RPA) vs. IT Process automation (ITPA)

Robotic Process Automation (RPA) vs. IT Process automation (ITPA)Often times when the word “robot” is used, people naturally envision a humanoid figure made of metal and other mechanical components. That’s why it’s easy to understand the inaccurate conclusion that many have drawn about robotic process automation essentially taking the place of human workers. Fortunately, the concept of robotic process automation does not involve manufactured people sitting at desks and working. To the contrary, it’s really just a software product that can interface and interact with applications on behalf of human workers.

Robotic process automation ultimately meant to make jobs easier for people, not replace them completely. Sounds an awful lot like  IT Process automation, right? So, what’s the difference? Let’s take a look.

First, let’s take a more in-depth approach to what RPA is and how it works. RPA gets its name from the “robot” technology that drives it. This technology can be programmed to perform routine, repetitive tasks that were once handled by humans. Let’s say an office worker spends 2-3 hours per day performing manual labor, such as data entry or batching. RPA could be programmed to handle these tasks without the need for human input. Instead of a robot replacing that human worker, it would be more like a robot assisting them. Those extra hours could then be used on other, more important tasks.

While both RPA and ITPA operate under similar concepts, the difference typically lies in how each is used as well as their complexity. Presently, robotic process automation is primarily being used more extensively at an end-user level. For instance, office workers that may not be well-versed in programming and other complex IT tasks can leverage RPA for many of their day to day tasks. This can significantly boost their productivity by allowing them to focus on more critical job functions that cannot be automated.

ITPA is based on the same concept; however, it tends to be leveraged primarily for more complex workflows. For instance, IT Process automation might automate incident management in a way that handles incoming alerts, analyzes, verifies and prioritizes them, notifies the appropriate parties and then, upon the desired action being taken, completes the workflow and closes the ticket. This is a much more complicated process and is usually overseen by experienced IT professionals. Of course, this is just one of many complex scenarios that automation can be used for in the IT department.

Essentially, it can be said that RPA is automation for the end-user while ITPA is more behind-the-scenes automation. Both are designed to improve efficiency, boost productivity and cut costs, but the way they are ultimately used is slightly different. Additionally, both IT Process automation and robotic process automation can be integrated with existing legacy systems to further enhance operations, either on a basic or more sophisticated level.

Which solution is right for you? There’s no simple answer to that question. It would ultimately require a thorough needs analysis to determine what features would be required. From there, you can begin narrowing down your options until you determine the right product for your needs.





eBook: 10 time consuming tasks you should automate




How to Integrate IT Process Automation with HP Operations Manager

Businesses across the globe are leveraging  HP Operations Manager (HPOM) software to monitor their internal IT infrastructure and consolidate fault and performance events to help identify the causes of IT incidents. HP Operations Manager is the choice for many organizations because it provides a single monitoring console for both virtual and cloud infrastructures. What many businesses don’t realize is that this highly effective tool can be enhanced to further improve response time and subsequent service levels by simply integrating it with eyeShare’s IT Process Automation (ITPA) product. Here’s how.

The eyeShare product features a convenient bi-directional integration with HP Operations Manager, which allows the end user to capture and acknowledge alerts in real-time while updating and closing alerts directly through the HPOM console. Implementation can be completed in less than 5 minutes. It’s fast, it’s simple and it’s an easy way to improve and enhance an already powerful tool.

Check this video tutorial you will learn how eyeShare’s bi-directional integration with HP Operations Manager (HPOM) can help you to manage alerts:

How it Works

The plug and play integration of eyeShare with HP Operations Manager allows businesses to automate the creation of tickets in a variety of IT Service Management tools, including HP Service Manager, ServiceNow, Remedy, and many other service desk applications. Not only does this integration improve internal and external service levels, but keeping your data up-to-date and organized also enables for continuous service improvement and helps you meet your governance and regulatory compliance requirements such as SOX, HIPAA, ITIL, etc.

By combining eyeShare’s IT Process Automation capabilities with the expert functionality of HPOM, IT professionals can easily capture and manager actionable information and workflows, accelerate responses to alerts and create automated response actions (IT process workflows) for any problems that may arise across your entire physical, virtual, or cloud IT infrastructure.

Some of the many tangible results that can be seen almost immediately following the integration of eyeShare with HPOM include the ability to:

  • Automate the capture of alerts for quicker response
  • Consolidate and organize all critical alerts
  • Assign responsibility and automatically troubleshoot (triage)
  • Immediately notify and/or escalate to the appropriate user or group
  • Execute tasks to resolve IT problems remotely

All of these things can be accomplished while still maintaining real-time updates and working via a single HP Operations Manager console.  It really doesn’t get any easier and more efficient than that!

If your business has chosen HP Operations Manager, chances are you’ve already improved and enhanced your ability to manage incidents. Why not take that achievement one step further and let Ayehu eyeShare bring your IT operations to a whole new level? Download your free trial today to get started!





eBook: 10 time consuming tasks you should automate




Ayehu Introduces IT Process Automation Pinpoint Solutions

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Palo Alto, CA – April 11, 2012 /Targetwire/ Ayehu, provider of IT process automation solutions, today launched its IT process automation pinpoint solutions – prepackaged workflows for the rapid automation of planned, repetitive IT tasks. The solutions extend Microsoft’s System Center Operations Manager (SCOM 2012) capabilities and will be demonstrated at the Microsoft Management Summit.

Ayehu’s pinpoint solutions automate a range of repetitive daily IT tasks within data centers, cloud and virtualized environments – from freeing up server disk space, through unlocking active directory accounts, performing file operations, restarting services and many more. Delivered as pre-packaged workflows, the solutions are designed for automating specific task operations across systems and can be easily tailored without any coding. IT tasks can be scheduled or triggered automatically upon system events. Additionally, execution can be controlled from mobile devices, so that automated workflows pause and branch based on remote SMS instructions.

“As implied by their name, pinpoint solutions are aimed at simplicity, and focused on automating the most common IT tasks, without requiring any scripting or implementation efforts” said Yaron Levy, Vice President of Products at Ayehu. “There is a large pool of mundane IT tasks that are shared by many professionals, regardless of industry. We realized we could automate and productize these tasks, and still offer enough options to accommodate different environments and needs”.

The new IT process automation pinpoint solutions which are a part of Ayehu eyeShare™ version 4.1, will be demonstrated at the Microsoft Management Summit 2012, taking place on April 16, 2012 at the Venetian Hotel in Les Vegas, NV.

To find out more about Ayehu eyeShare watch the demo:

About Ayehu Software
Ayehu. develops and markets eyeShare™, a lightweight, enterprise-grade IT process automation software. Deployed at major enterprises and supporting thousands of users, Ayehu eyeShare helps IT professionals automate IT tasks, free up scarce resources and improve service levels. For more information, visit www.ayehu.com