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The Secret to MSP Success…

Anyone familiar the role of a managed service provider understands all-too-well the pressure of finding a way to do more with less. It’s really all about efficiency and scalability. The more effective your performance, the more success you’ll achieve. The problem is, achieving this isn’t always easy, particularly when there are tight budgetary constraints involved, because for many organizations, hiring additional staff simply isn’t feasible. The solution? Intelligent automation, and leveraging it to win the race and position yourself firmly at the head of the pack.

Most MSPs agree that when it comes to intense competition and budgetary restrictions, the best and only solution is to invest in intelligent automation. In fact, this is even the case with enterprises that do not struggle with cash flow issues. Even those that can afford to hire additional staff, doing so will inevitably impact the bottom line. By taking a step back and allowing technology to do the heavy lifting, on the other hand, scalability is achieved without the added expenditure of increasing personnel.

Outsourcing or relocating operation centers to other areas of the world may provide a slight advantage in terms of overall cost, but it won’t necessarily level the economic playing field. The ultimate goal of every MSP is to successfully deliver as many quality services as possible while simultaneously utilizing the fewest resources…hence, doing more with less. Tapping into foreign markets and moving your IT department will not achieve this. Only automation will.

That said, it’s also critically important that key decision makers perform their due diligence when choosing an intelligent automation platform to employ. Those who have been most successful in this so-called “survival of the fittest” contest have provided some insight into what to consider during the selection process. Most importantly, keep the concept of scalability in mind. Make sure you choose a product that will be able to bridge the past with the future, integrating with legacy systems while also adapting with your changing business needs as they occur. Flexibility is key.

It’s also incredibly important that the automation platform you choose is robust but easy to implement and use. Remember, you’re going to be relying on this system to handle not just simple, repetitive tasks but also complex workflows that are critical to the success of your entire organization. Do your homework and make sure the product you ultimately select is comprehensive enough to handle anything and everything your business may need, not just today but in the future as well.

There’s no question that intelligent automation is fast becoming the central part of many successful MSP operations, and only those organizations that embrace and act on this will continue to remain competitive. Don’t get left behind! Get on track to a profitable future by investing in AI-powered automation.

Get started today by launching your free 30 day trial of Ayehu. 

Attn: MSPs – Want to Maximize Efficiency and Gain Competitive Advantage? Here’s how.

In years past, businesses had little choice when it came to managing their own internal IT operations. For many, the only feasible option was outsourcing. Today, with so many advancements in technology, the concept of outsourcing has shifted and more companies are bringing these services in-house. So, how can Managed Service Providers compete and stay profitable? The answer is simple. MSPs must find a way to maximize efficiency while delivering the highest value proposition to their customers. And here’s how.

Do More with Less

The first step in staying successful as an MSP is finding a way to get the most out of your employees while also keeping expenditure down. While hiring more staff may seem like the logical solution to staying on top of tasks and delivering exceptional client service, doing so would be too cost prohibitive for most firms – especially in today’s highly competitive landscape.

As an alternative, MSPs can turn to technology and leverage the various tools available to them to help boost productivity without the need to bring on additional employees. Intelligent automation, for example, an excellent solution to this dilemma, as it can eliminat many of the day to day tasks from your team’s to-do list. Not only will this allow you to keep staffing lean, but it also frees up those who would normally handle those repetitive workflows to focus on other, more meaningful business initiatives.

By automating activities such as incident management, the program itself can handle much of the process without the need for human intervention. This improves response time and efficiency levels, which ultimately enhances SLA to the clients.

Make an Offer They Can’t Refuse

One of the reasons the managed service provider industry is considered so risky is because tech advancements, such as cloud hosting, have made managing operations in-house easier and more affordable. To counteract this, MSPs must make what they have to offer too valuable to refuse. Beyond just taking on the task of handling IT operations for a company in real-time, these firms must remain one step ahead. This means taking a proactive approach and identifying and addressing issues even before they occur.

The best tool for this task is again automation. By leveraging a robust intelligent automation product, preferably one that can be integrated with other existing systems. That way, things like alert management can be streamlined to maximum efficiency. This reduces human error and allows problems to be corrected at a much faster rate. When you can effectively demonstrate to a company that is considering hosting IT in-house that your services are much more valuable, you’ll win the battle for survival.

Ayehu for MSPs

To stay afloat in an increasingly volatile, cut-throat environment and disprove the impending “outsourcing is dead” theory, MSPs must continue to adapt. Performance will need to be at its highest with cost at its lowest. The only logical solution to this is intelligent automation. This will provide the edge you need to remain ahead of the pack in the months and years to come.

Are you an Managed Service Provider that is feeling the pressure to perform better? Are you ready to experience what the right automation platform can do for your business? Download your free 30-day trial of Ayehu today!
eBook: 10 time consuming tasks you should automate

How to Choose the Right Partner for Your MSP Business

How to Choose the Right Partner for Your MSP BusinessBuilding a profitable managed service provider business requires striking a delicate balance between adding value for your clientele and also adding value for your organization. If the scales tip too far in either direction, your business could easily topple. Part of keeping things in balance involves selecting the right partners who will support and help you achieve your MSP business goals. Here are a few tips to ensure a good fit.

Identify and understand your customers’ needs.

You can’t expect to meet (and hopefully exceed) the needs of your clients if you don’t have a clear and accurate understanding of what those needs are. Do they employ any IT staff in-house or do they rely entirely on your company? Do they have an eCommerce side to their business? Do they work with particularly large files? Different clients will have different needs and require MSP support for different reasons. Understanding these various needs will help you choose a partner that will help you address those needs.

Set your own business goals.

Once you have a clear understanding of what your clients expect from you, the next important step is identifying your organizational goals. Again, the objective is to strike a balance between delivering the best possible service at the lowest cost to save your customers money while also finding a way to do more with less so you can remain profitable. This is why choosing the right vendor is so important. For instance, a partner offering intelligent automation can allow you to work on limited staff to keep operating costs at a minimum while still delivering a high degree of service to your MSP clients.

Schedule a meet and greet.

There are plenty of MSP partners on the market today. Your task will be to shortlist the ones with offerings that most closely align with your clients’ needs and your business goals. Once you’ve got a few narrowed down, it’s a good idea to schedule a meeting with each of them. A great way to meet potential vendors and get a feel for who they are and what they offer is to attend industry events where they are presenting or performing demos. (For instance, Ayehu sponsors, attends and presents at a wide variety of events, offering demos of our intelligent automation powered by AI.) This will give you an opportunity to meet the team, see the product in action and ask any questions you may have.

Make sure it integrates.

One key factor to consider when weighing your options is whether a partner’s product will integrate well with your existing systems, programs and applications. There’s really no point in adopting a technology if it will remain isolated from the rest of your infrastructure. Look for a product, like Ayehu, that integrates easily, seamlessly and quickly with everything from Solarwinds to VMware to Twilio and any other platform you currently rely on. The goal should be to plug and play with as little disruption as possible.

Understand the service requirements for implementation.

The last question you should ask is whether your technicians will need special skills to deliver the solution and, if so, what those skills are. For instance, will your team need to worry about coding or scripting? (Ideally, an MSP solution that requires no coding and offers out-of-the-box templates and functionality should be at the top of your list.) If there is a learning curve, will training be provided? You’ll also want to determine the level of human intervention required. Remember, less is always more in this instance.

Ready to move to the next step? Ayehu’s intelligent automation solution, powered by AI, is designed to help bring your MSP business to the next level. You can be up and running in just minutes, saving time, delivering a higher level of service and freeing up your staff to focus on more critical tasks. But don’t take our word for it. Take Ayehu for a test drive today and experience it for yourself by clicking here!

eBook: Top 7 Benefits IT Process Automation Provides MSP’s

MSPs: Overcoming Common Challenges to Achieve Growth

MSPs: Overcoming Common Challenges to Achieve GrowthMaking the transition from basic IT support to the more lucrative role of Managed Service Provider (MSP) isn’t always as easy as it seems. Achieving growth from there can take even longer. So why, with automation becoming such a mainstream accepted tool in the IT world, is becoming a successful MSP so challenging? We thought it might be helpful to uncover some of the most common challenges hindering MSP growth and, more importantly, what can be done to overcome them.

Challenge #1 – Being Too General – Many managed service providers out there that are struggling to achieve growth and ongoing success are missing the mark because they’re not positioning themselves as the gurus they truly are. Obtaining the appropriate certifications and credentials and honing your individual service offerings is key. Additionally, selling these services either by competency or by vertical can boost business tremendously and increase the amount of revenue you could be earning.

Challenge #2 – Not Differentiating from Break/Fix IT Support – The main driver keeping this barrier in place is fear. Many IT pros want to transition to selling managed services, but they hesitate for fear that they’ll lose some of their customers. In reality, not every client is suited for a managed service provider vs. break/fix type of support. But while you may, indeed, lose a small segment of business, you will gain it back and then some over time. Understanding and accepting this fact can help overcome the uneasiness and make the shift a little bit easier to make.

Challenge #3 – Underpricing Themselves – Switching from fixed price and/or cost plus pricing to a more realistic and profitable pricing model can be challenging, particularly if you don’t fully understand the true value of your services or, more importantly, how willing your customers are to pay what you’re worth. If you’re undervaluing and underpricing yourself, you will not be able to realize growth. In fact, you may even price yourself out of the industry all together.

Now that you know what may be standing in your way, here are a few helpful tips for overcoming these common barriers to growth:

  • Evaluate your existing business plan and MSP strategy, the strength of your software, and the skills and abilities of your team members.
  • Leverage technology and tools, such as automation, to buckle up your service delivery and make it much more efficient.
  • Keep a close eye on the market and your finger on the pulse of your customers to recognize and capitalize on trends and opportunities.
  • Develop and foster specialties by obtaining certifications, etc. in areas where your customers are.
  • Assess and modify your pricing model to ensure that it properly supports your level of service.
  • Establish a specific goal (i.e. 20% growth in 12 months) and develop a strategy for achieving that goal over the designated time frame.

Making the shift from one-off, break/fix IT support to a qualified, highly sought after Managed Service Provider isn’t as difficult as you may think. By understanding what factors might be hindering your ability to change and grow and applying the above advice for overcoming those obstacles, you’ll be well on your way to securing your position in the profitable MSP world.

Want to learn how the right IT process automation platform can help propel your Managed Service Provider career forward into a successful future? Start your free 30 day trial today!

5 Ways to level up your service desk using it process automation

5 Ways IT Automation is a Must-Have for MSPs

Managed service providers (MSPs)5 Ways IT Automation is a Must-Have for MSPs are certainly no strangers to change. In a world where technology and available tools are constantly improving, MSPs are on the receiving end of many of these changes. And by all indications, this is unlikely to change any time soon. The same is true for automation, or more specifically, how IT automation will impact how these talented professionals do their jobs and achieve ongoing success. That said, here are five reasons why IT automation will be a must for MSPs over the coming years.

Realize Your Own Savings – There’s no doubt about it, the Managed Service Provider industry is becoming increasingly saturated and therefore even more competitive. The only way to stay ahead of the game is by keeping your own operational costs as low as possible. IT automation is by far the most effective tool to accomplish this goal. So, not only will you stay on top of the changes as they occur within your industry, making you that much more valuable to your clients, but you will also do so in a way that keeps your business lean.

Exhibit the Value Behind the Service – Being successful as an MSP is all about being able to sell your services, and the best way to do this is by demonstrating the value you provide to your customers. Key decision makers must be able to see exactly why relying on your services is truly worth it. Automation can help demonstrate this value in a number of ways. First, because automation is so cost-effective, you can essentially pass along that savings to your customers, offering them better service at a lower price. Automation can also make transitioning to the cloud much easier and less complicated, something many organizations are expected to be doing over the next few years.

Remain Competitive – Unfortunately, as with most industries, the IT field is slowly but surely becoming more and more commoditized. This means that larger organizations will continue to try and outpace smaller, more value-driven ones based on price alone. In order to stay relevant in this type of environment, you must find a way to offer value while also remaining competitive price-wise. IT automation allows you to do both of these things, improving operational efficiency, cutting costs and providing ammunition to out-compete others in the industry, regardless of size.

Gain Efficiency, Scalability and Profitability – What happens when your bottom-line price simply can’t match or beat that of your competitors? As prices are expected to continue to be driven down by increasing commoditization, you simply must find a way to compete in other ways besides the price tag on your services. This is accomplished by becoming the most efficient and scalable option for your clients and IT automation is the best way to achieve this goal. Also, because automation increases the efficiency of each employee, it in turn drives your own profitability. It’s a win-win.

Leverage the Opportunity of the Cloud – Despite how inherently untrue it may be, organizations of every size, shape and industry are being assured on a regular basis that transitioning to the cloud is both efficient and easy. Of course, experienced managed service providers know that this is far from the truth. In reality, integrating and managing multiple systems in a virtual environment is extremely complex. So, if this is what the customers are going to want, how can you effectively meet their needs without breaking the bank and exhausting all of your own resources? Automation which will take much of the complexity out of the process and allow you to leverage the value of the cloud to become your clients’ most trusted advisor.

Like it or not, there are plenty of changes coming up the pike in terms of how MSPs will be able to do their jobs most efficiently and continue to remain successful in an increasingly competitive field. IT automation will, without a doubt, become the most valuable tool in achieving these goals.

Don’t get left behind! Start leveraging the power of automation for your organization and be prepared to face the future head on. Click to get started today!





eBook: Top 7 Benefits IT Process Automation Provides MSP’s




Could This Be Preventing Managed Service Providers from Growing?

Could This Be Preventing MSPs from Growing?Making the transition from basic IT support to the more lucrative role of Managed Service Provider (MSP) isn’t always as easy as it seems. Achieving growth from there can take even longer. So why, with IT process automation becoming such a mainstream accepted tool, is becoming a successful MSP so challenging? We thought it might be helpful to uncover some of the most common obstacles to MSP growth and, more importantly, what can be done to overcome them.

Obstacle #1 – Being Too General – Many managed service providers out there that are struggling to achieve growth and ongoing success are missing the mark because they’re not positioning themselves as the gurus they truly are. Obtaining the appropriate certifications and credentials and honing your individual service offerings is key. Additionally, selling these services either by competency or by vertical can boost business tremendously and increase the amount of revenue you could be earning.

Obstacle #2 – Not Differentiating from Break/Fix IT Support – The main driver keeping this barrier in place is fear. Many IT pros want to transition to selling managed services, but they hesitate for fear that they’ll lose some of their customers. In reality, not every client is suited for a managed service provider vs. break/fix type of support. But while you may, indeed, lose a small segment of business, you will gain it back and then some over time. Understanding and accepting this fact can help overcome the uneasiness and make the shift a little bit easier to make.

Obstacle #3 – Underpricing Themselves – Switching from fixed price and/or cost plus pricing to a more realistic and profitable pricing model can be challenging, particularly if you don’t fully understand the true value of your services or, more importantly, how willing your customers are to pay what you’re worth. If you’re undervaluing and underpricing yourself, you will not be able to realize growth. In fact, you may even price yourself out of the industry all together.

Now that you know what may be standing in your way, here are a few helpful tips for overcoming these common barriers to growth:

  • Evaluate your existing business plan and MSP strategy, the strength of your software, and the skills and abilities of your team members.
  • Leverage technology and tools, such as IT process automation, to buckle up your service delivery and make it much more efficient.
  • Keep a close eye on the market and your finger on the pulse of your customers to recognize and capitalize on trends and opportunities.
  • Develop and foster specialties by obtaining certifications, etc. in areas where your customers are.
  • Assess and modify your pricing model to ensure that it properly supports your level of service.
  • Establish a specific goal (i.e. 20% growth in 12 months) and develop a strategy for achieving that goal over the designated time frame.

Making the shift from one-off, break/fix IT support to a qualified, highly sought after Managed Service Provider isn’t as difficult as you may think. By understanding what factors might be hindering your ability to change and grow and applying the above advice for overcoming those obstacles, you’ll be well on your way to securing your position in the profitable MSP world.

Want to learn how the right IT process automation tool can help propel your Managed Service Provider career forward into a successful future? Grab your free 30 day trial today to get started!



eBook: Top 7 Benefits IT Process Automation Provides MSP’s




Attn: MSPs – Your Profitability Depends on Winning the IT Automation Race

Attn: MSPs - Your Profitability Depends on Winning the IT Automation RaceAnyone familiar the role of a managed service provider (MSP) understands all-too-well the pressure of finding a way to do more with less. It’s really all about efficiency and scalability. The more effective your performance, the more success you’ll achieve. The problem is, achieving this isn’t always easy, particularly when there are tight budgetary constraints involved, because for many organizations, hiring additional staff simply isn’t feasible. The solution? IT automation, and leveraging it to win the race and position yourself firmly at the head of the pack.

Most MSPs agree that when it comes to intense competition and budgetary restrictions, the best and only solution is to invest in IT automation. In fact, this is even the case with enterprises that do not struggle with cash flow issues. Even those that can afford to hire additional staff, doing so will inevitably impact the bottom line. By taking a step back and allowing technology to do the heavy lifting, on the other hand, scalability is achieved without the added expenditure of increasing personnel.

Outsourcing or relocating operation centers to other areas of the world may provide a slight advantage in terms of overall cost, but it won’t necessarily level the economic playing field. The ultimate goal of every MSP is to successfully deliver as many quality services as possible while simultaneously utilizing the fewest resources…hence, doing more with less. Tapping into foreign markets and moving your IT department will not achieve this. Only IT automation will.

That said, it’s also critically important that key decision makers perform their due diligence when choosing an IT automation product to employ. Those who have been most successful in this so-called “survival of the fittest” contest have provided some insight into what to consider during the selection process. Most importantly, keep the concept of scalability in mind. Make sure you choose a product that will be able to bridge the past with the future, integrating with legacy systems while also adapting with your changing business needs as they occur. Flexibility is key.

It’s also incredibly important that the automation platform you choose is robust but easy to implement and use. Remember, you’re going to be relying on this system to handle not just simple, repetitive tasks but also complex workflows that are critical to the success of your entire organization. Do your homework and make sure the product you ultimately select is comprehensive enough to handle anything and everything your business may need, not just today but in the future as well.

There’s no question that IT automation is fast becoming the central part of many successful MSP operations, and only those organizations that embrace and act on this will continue to remain competitive. Don’t get left behind! Get your MSP on track to a profitable future by investing in IT automation.

Get started today by launching your free 30 day trial of eyeShare. 





eBook: Top 7 Benefits IT Process Automation Provides MSP’s




Highlights from Guy Nadivi’s Discussion with MSP Today about IT Process Automation, MSPs and More

Ayehu's Guy Nadivi Talks Automation & MSP ExpoIt’s no secret that IT professionals are being burdened with the increasing pressure that comes with maintaining optimum network security and maximum efficiency levels. Couple this with the fact that there is a serious skill shortage, particularly in the security realm, and those pressures increase tenfold. The good news is, this can all be overcome thanks in large part to IT process automation, which can be leveraged alongside human workers to respond faster and more effectively and maintain a greater degree of control over the entire process.

Ayehu’s Director of Business Development in North America, Guy Nadivi, recently sat down for a chat with MSP Today’s Stefania Viscusi for one of their Expert Features. Here are a few of the main highlights of the discussion.

A Shift in Thinking…

One of the biggest questions on the minds of so many IT professionals is not only what technological changes are occurring, but also how those changes will help businesses grow, improve and become even more successful. Guy shared his insight that over the past year the most significant change isn’t necessarily about technology, but rather it’s been a shift in the way IT executives and managers think, work and strategize. Specifically, there’s been a much more open-minded approach to tools like IT process automation, particularly in MSPs, NOCs and SOCs. As a result, businesses are maxing out their efficiency levels, which has allowed them to continue to grow despite of the skilled labor gap.

Increasing Challenges on the Security Front…

Of course, the discussion between Guy and Stefania naturally turned to the growing concern all organizations are currently facing in terms of cyber-security. As Guy pointed out, the greatest challenge lies in misplaced focus of efforts. It’s not just about protecting sensitive data and networks against potential breaches, but also detecting and remediating incidents as quickly and effectively as possible. Equally important is eliminating manual response tactics, which are ineffective against today’s threats, like ransomware. Incorporating automation into the incident response strategy is key to enabling faster containment, eradication and recovery.

MSPs and Automation Go Hand in Hand…

Many in the IT field mistakenly believe that IT process automation software developers, like Ayehu, are somehow in competition with Managed Service Providers. But as Guy clarified, this isn’t the case at all. In fact, while many organizations opt to use automation in order to keep IT tasks in-house, the MSPs themselves are also adopting automation technology to improve and enhance their own operations. He also pointed to a Gartner prediction that MSPs will reduce their workforce by 20 percent thanks to IT process automation – and all while maintaining the same (or better) levels of performance. The cost savings realized by this will make successful MSPs more profitable, agile and competitive.

Other noteworthy things touched upon in the article include how the cloud / MSP model is a very real and effective solution, especially for mid-sized organizations with limited IT staff; what emerging technologies are expected to further disrupt the business world and how channel partners are keeping up with the latest trends and developments.

Guy also shared a sneak peek at what he’ll be doing during his upcoming session at the ITEXPO in Fort Lauderdale, FL from Feb. 8 – 10, who should consider attending and why. Among other things, his session entitled “Why Automation is Critical for MSPs to Succeed” will be designed specifically for MSP executives and operations staff members who are struggling to remain competitive in the rapidly changing MSP landscape. Some of the exciting topics covered will include:

  • Enabling Scalability without Increasing Head Count
  • Putting an End to Firefighting
  • Eliminating the Need for Complicated Scripting and more
You can read the full MSP Today interview here. For more information about the ITEXPO or the collocated MSP Expo, please click on the corresponding hyperlinks. And, to download your free 30 day trial of eyeShare IT process automation tool, click here.





eBook: Top 7 Benefits IT Process Automation Provides MSP’s




Managed Service Providers: How Automation Can Provide New Opportunities for Profitability

Managed Service Providers: How Automation Can Provide New Opportunities for ProfitabilityOne of the biggest challenges managed service providers (MSPs) face today is striking a balance between routine processes and procedures and the more value-added services that also bring in more revenue. Like it or not, time is extremely limited. Furthermore, in order to meet the stringent demands all managed service providers face, the business itself must be operated as efficiently as possible. Automation is the solution that can help optimize allocation of resources, thereby creating additional opportunities for more profitability.

There’s really no way to completely eliminate many of the many manual, repetitive tasks that are a necessary component of a managed service provider’s day to day work. The problem is, if you’re not completing these things fast enough and with few to no errors, your business will not be able to stand up against the fierce competition. By automating these tasks and workflows, all of the required work will be completed more quickly and accurately, allowing your company to do more with less and provide the highest level of service available.

Contrary to popular belief, automation isn’t meant to eliminate human workers, and there’s no reason to believe that such a revolution will take place in the MSP realm any time soon. What it does do, however, is empower technicians by allowing them to focus their talents and abilities on more lucrative projects. Meanwhile, the mundane work is handled by machine, the two working in tandem toward the same shared goal. This results in a much more streamlined and productive operation that is run at maximum efficiency and output – something all managed service providers strive for.

Not only can automation work in conjunction with human technicians, but the right tool can also be integrated with other existing systems and applications to further enhance and extend their capabilities. Whether it’s monitoring software, a helpdesk platform or something else, seamless integration with a comprehensive automation tool can provide greater visibility and control to further promote and sustain fully optimized, unified operations.

Key benefits of using automation to support managed service providers include:

  • Increased efficiency and productivity
  • Enhanced accuracy
  • Exceptional customer service
  • Better adherence to service level agreements (SLAs)

Obviously, all of these areas can be directly linked to the business’ overarching goals and objectives. The better your company performs, the greater degree of competitive advantage you’ll be able to maintain. Consistently standing out from the many other managed service providers in such a saturated marketplace is something all firms aspire to do, and automation can be the catalyst for achieving that goal. And because your talented techs will be freed up to work on more complex tasks and projects, you’ll be able to capture new and better ways to increase profits over time.

How does your company stack up against the rest? Could automation be the missing piece of the puzzle that will drive your business to the next level?
Start your free trial of eyeShare today and experience for yourself what a significant and positive impact automation can have on the success of your MSP.





eBook: Top 7 Benefits IT Process Automation Provides MSP’s




How Robotic Technology is Transforming the Managed Service Provider Industry

How Robotic Technology is Transforming the Managed Service Provider IndustryIn the managed service provider industry, robotic process automation is becoming the norm rather than the exception. In fact, many firms are working both sides of the fence – assisting their clients to implement robotic technology while also leveraging it internally as a tool to maximize efficiency, boost productivity and reduce costs. It can be said that RPA is virtually revolutionizing the industry by eliminating much, if not all, of the manual work associated with IT and business services.

If you’re not yet familiar, robotic process automation (RPA) is robotic software that can be configured to execute repetitive tasks that were previously performed by human workers. RPA leverages a number of innovative technologies, including artificial intelligence (AI), Big Data and smart machines to be able to mirror IT personnel. There are varying degrees of complexity and performance, from simple scripts and routine tasks to more flexible and sophisticated options, like cognitive RPA, which is capable of learning and adjusting all on its own.

The Business Case for RPA

Currently, those in the managed service provider market – particularly IT and BPO – seem to be taking the most advantage of robotic technology. These companies are using intelligent software to streamline operations, drive efficiency, improve service levels and keep costs at an absolute minimum. This is becoming more and more necessary as the industry becomes even more saturated. Additionally, they are assisting their own customers by introducing and helping to deploy robotics as a tool for automating business processes such as human resources and finance.

The main way robotics is transforming the industry, however, is in IT service delivery. Over the past several years, the technology being employed has dramatically changed, driven mostly by industrialization and other global trends. It’s been a natural journey with artificial intelligence, robotics and process automation at the forefront of change. Even big-name players, like Accenture, are now using the power of RPA so skilled workers no longer have to waste time and resources on repetitive manual work.

Another key motivator behind the widespread adoption of robotics in the managed service provider realm is that of savings, particularly on labor. With globalization, the field of outsourced IT has become as competitive as ever. Only those firms that are able to maximize their output and deliver the most cost-effective services will survive. Additionally, thanks to smart automation, there is less of a need to ship work overseas so managed service providers can instead offer domestic solutions at an affordable price, further reducing labor costs.

The New Face of the Managed Service Provider

One specific area where robotics is impacting how the managed service provider industry is run is in help desk operations. According to one estimate, shifting application support and maintenance requests from human to machine can free up anywhere from 25-40% of the help desk’s availability. RPA can be applied to anything from routine service requests, such as password resets and system access issues to more complex workflows like monitoring and reporting. Software robots can even be configured to handle such critical tasks as monitoring storage capacity and taking corrective action automatically, as needed.

In addition to improving efficiency and cutting labor costs, robotic technology can also provide a much less disruptive option for system integration. This is due mainly to the fact that software robots access and use applications much the same way humans do – through a user interface. The robots can connect to various systems and applications without interfering with the underlying software, making them a programmer’s dream.

Lastly, RPA initiatives are also typically faster and less expensive to implement. In less time, a managed service provider employing robotic technology can enjoy better quality output, faster processing times and enhanced reporting for analytics and audit purposes. And with the scalability to instantly adjust to changes in workflow and volume, the case for RPA virtually sells itself.

Are you taking advantage of the latest in robotic technology for your company or IT department? The good news is you can try it absolutely free for 30 days. Simply click here to download your free trial and start harnessing the power of RPA for your business today.



eBook: Top 7 Benefits IT Process Automation Provides MSP’s