Ayehu, industry leading provider of enterprise-grade IT process automation and orchestration platform for IT and security professionals, has named the latest recipient of its ITPA Super Hero Award. For this round, Ayehu has chosen Scott Miller of Medline. Scott was selected for his use of IT process automation to create more efficient, streamlined business processes for himself and his team.
In his role as System/Application Administrator, one of Scott’s most time-consuming tasks involves managing a high volume of alerts, something he and the rest of his team worked through very basic technology. The biggest issue they were experiencing came from the escalation process. There were many delays and it was difficult to trace back who was accountable for what once alerts were sent out. Not only did this get confusing, but it was also a huge waste of valuable time.
After trying out a few other products on the market and realizing relatively quickly that they were not a good fit, Scott came across the Ayehu platform while conducting a web search and decided to give it a try. The first two critical workflows he and his team automated were the notification escalation process (including SMS messaging and voice calls) and critical incident notification via Twilio – a platform that Ayehu integrates seamlessly with. They followed that up with the creation of self-healing remediation routines which are triggered to run whenever certain alerts are received.
Scott and team have been using the Ayehu automation and orchestration platform successfully for nearly a year and has been very pleased with the results. The team particularly appreciated how quickly they were able to ramp up and implement the platform to its fullest functionality. Now, with technology doing most of the heavy lifting, Scott and his colleagues have been able to enjoy much more creativity in the solutions process. They plan to continue automating wherever appropriate.
“Ayehu has completely changed the way were creating notification workflows and messaging,” comments Scott. “Prior to implementing Ayehu eyeShare, the process was tedious, inflexible and limited to technology that was almost a decade old. In other words, it was incredibly frustrating. Now we are free to focus our skills and abilities on more important projects without having to worry that alerts are being handled efficiently and effectively. ”
Ayehu’s IT Automation Super Hero Award is given in recognition of IT professionals who utilize automation technology to improve the way their teams, departments and organizations run. Anyone in any industry who uses the eyeShare product is eligible to receive this coveted award. To learn more, or to nominate yourself, your team or someone you know, please click here.
Medline is the largest privately held manufacturer and distributor of medical supplies uniquely positioned to provide products, education and support across the continuum of care. The company’s mission is to provide quality medical products with superior value to healthcare providers and end users, improving patient care and enhancing the quality of peoples’ lives. Medline has been serving the healthcare industry for over 100 years. The company currently employs more than 15,000 individuals and conducts business in more than 90 countries globally. To learn more, please visit: www.medline.com.
Ayehu is the IT Automation and Orchestration platform built for the Digital Era. Powered by machine learning algorithms, it acts as a force multiplier for IT operations, security operations, managed service providers (MSPs) and managed security service providers (MSSPs). Customers can significantly save time on manual and repetitive tasks, respond to incidents with pinpoint accuracy, accelerate mean time to resolution, and maintain greater control over IT infrastructure. For more information, please visit www.ayehu.com