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Automation Anywhere and Ayehu Collaborate to Provide an End-to-End Intelligent Automation Solution

San Jose, CA, March 3rd, 2020  – Ayehu, the leading provider of IT Process Automation today announced a collaboration with Automation Anywhere, a leading provider of robotic process automation (RPA), to provide enterprises with an intelligent, fully autonomous solution that handles common, repetitive tasks. By implementing end-to-end automation, it alleviates service employees to focus on higher value projects, leading to a more engaged and productive workforce that is ready for the future workplace.

“Ayehu chose Automation Anywhere as its strategic RPA partner so that together we can automate both front-end, business-focused tasks and backend IT infrastructure activities,” said Gabby Nizri, CEO of Ayehu. “Our technologies complement each other nicely and the product integration insures a smooth hand-off between Automation Anywhere’s RPA bots and Ayehu’s IT workflow.”  

Ayehu has joined Automation Anywhere’s Technology Alliance Program (TAP) and is developing a product integration that makes this end-to-end automation vision a reality. An example is a common, time consuming and error-prone task like employee on-boarding. This can now be handled by an RPA bot that enrolls a user in HR systems and sends them required information packets, and then triggers an IT workflow to add the user to a correct Active Directory group with proper role defined and the required permission for the applications they need to access.

“The alliance with Ayehu and Automation Anywhere further extends our capabilities for an organization’s IT infrastructure, allowing users to fully automate manual, repetitive functions allowing employees to shift their focus on higher-level, strategic work,” said Griffin Pickard, Director of the Technology Alliance Program at Automation Anywhere. “Many common tasks have both a user-facing, business-focused component as well as a backend infrastructure. Our partnership integrates two “best of breed” solutions that together provide a complete end-to-end intelligent automation solution that benefits both employees and customers.”

ABOUT AYEHU

Ayehu’s no-code Intelligent Automation and Orchestration platform is a force multiplier for IT Operations, helping Enterprises save 95% on time handling alert resolution, and achieve 35% cost reduction of labor-intensive routine tasks, while maintaining greater control over enterprise infrastructure – whether on-premise or in the cloud. Among our 220+ Enterprise customers, large MSPs such as Cognizant, Capgemini, Amdocs and LTI, are using Ayehu’s platform for its digital labor, increasing margins and operational efficiency by sending robots to work.


It’s the End of the IT Service Desk as We Know it (and We Feel Fine)

Ayehu and Rulai team up to turn chatbots into workbots, enabling the self-driving IT service desk

San Jose, CA and Campbell, CA — October 29, 2019 — Ayehu, a leader in intelligent automation, and Rulai today announced a partnership to deliver a self-driving IT issue resolution offering powered by AI. The Rulai integration goes beyond the limitations of traditional chatbot communication capabilities to deliver virtual service agents (VSAs) that complete IT service desk work.

“Let’s face it, people hate calling the service desk, experiencing long waits on IVR and sometimes waiting hours just to get a password reset,” said Gabby Nizri, CEO of Ayehu. “Ayehu and Rulai are disrupting the entire way the IT service desk works in enterprises today. Using the integrated solution, we eliminate the need for employees to call and wait for IT to solve their problems. Our chatbot VSA will perform these tasks, increasing productivity and employee satisfaction.”

IT service desk operation is extremely resource-intensive, with as much as 85% of the cost being labor according to some studies. Most of this work involves menial, repetitive tasks, that could easily be automated. This has led to the rise of chatbots, which can reduce the amount of human interaction considerably.

However, chatbots are often limited to basic interactions such as pointing the user to non-actionable static information pages, or at best, creating a well-formatted request that is then sent to a human operator for execution. Most chatbots use rule-based decision trees, have poor natural language understanding and limited ability to manage an ongoing dialog or execute a task. As a result, they are easily confused, and customers can become frustrated.

To address both limitations, Ayehu and Rulai have joined forces to create a solution that actually does the work.

Combining Rulai’s Level 3 Conversational Computing Platform with Ayehu’s intelligent automation engine, companies can turn chatbots into a Virtual Service Agent (VSA) – a workbot that has the ability to not only receive and communicate requests but complete and resolve them as well.  

Rulai’s platform allows companies to build AI-based conversational chatbots that can manage non-linear dialogue, and that require no code to develop or deploy. Ayehu provides an intelligent automation engine that receives user intent from Rulai, and acts on it. No code is required to build workflows that integrate with the widest range of applications, changing the IT service desk experience for the end-users.

“Improving employee experience has become one of the top goals for CIOs,” said Marc Vanlerberghe, CEO of Rulai. “We live in an instant gratification economy. Like never before, employees demand fast, frictionless engagement with companies. The combination of our Level 3 Conversational Computing Platform and Ayehu’s intelligent automation platform creates a delightful and frictionless IT experience, available 24/7, 365 days a year, vastly improving the employee experience.”

By running the service desk autonomously customers can achieve as much as a 35% cost reduction, while reducing MTTR by 98% which makes the end user satisfaction higher than ever.

Ayehu’s Rulai integration is available immediately. Please contact sdr@ayehu.com.

For more information, register for the upcoming automation webinar on November 13th: 

Rulai and Ayehu Present: How to Create a Self-Driving IT Service Desk. Register here:

https://info.ayehu.com/how-ai-can-reduce-service-desk-ticket-costs-from-20-to-4

About Ayehu

Ayehu’s AI-powered automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by hundreds of major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.

About Rulai

Rulai is a new Enterprise Conversational Computing Platform provider. Rooted in academia, the founding team has a combined 200 years of experience in AI research, published over 400 research papers and filed over 80 patents in advanced AI-based dialog management. It is the only SaaS platform in the market capable of supporting business teams in building Level 3 Virtual Assistants .

Enterprises in banking, insurance, retail, telco, and life sciences increasingly rely on human-centered automation to augment the work of customer service agents, as well as increase customer self service capabilities across sales and support. Rulai’s easy-to-use platform allows business users to create and evolve virtual assistants with support from IT. Rulai has been recognized by Gartner, Forrester, and Bloomberg, and was named to the Forbes 2019 AI 50 list.

Ayehu Announces Availability of NG Intelligent IT Automation Platform Version 1.5

Latest AI-Powered Platform Enhances Productivity and Flexibility with New Activity Designer and GitHub Community Repository

San Jose, CA –- October 16, 2019 Ayehu, a leader in intelligent automation, has announced the availability of its Next Generation (NG) IT Automation and Orchestration Platform, Version 1.5. The new release provides IT and security operations teams with new features that give users more control and flexibility, driving increased productivity.

“As corporations are facing enormous digital challenges, CIOs are being required to do more with less,” said Yaron Levy, Co-Founder and Chief Technology Officer, Ayehu. “The NG platform automates the increasing influx of system alerts and incidents and can also potentially take care of all Level 1 help desk requests. Our latest version gives users more options to access, create and customize the workflows they need to automate. This accelerates results and maximizes the value of automation.”

Ayehu’s scalable NG platform delivers automated workflows that help enterprises save significant time on manual and repetitive tasks and maintain greater control over IT infrastructure.

By acting as a centralized hub that intelligently automates IT service management, cyber security, monitoring and messaging, and virtual support agent workflows, the AI-powered platform reduces mean-time-to-resolution by up to 90%. And as the backbone for intelligent virtual support agents and chatbots, Ayehu helps IT leaders embrace the future of work. The easily adoptable solution communicates and resolves tickets, issues and requests automatically. This greatly reduces, and in some cases even eliminates the L1 and L2 support demands.

The latest version includes the following productivity and flexibility enhancements:

  • Activity Designer – A new feature designed to give users the option to build their own activities as an extension of the library of more than 500 no-code, pre-built activities provided by Ayehu. Customers can now independently develop or modify existing activities in Python, C# or .net to extract further value through customization that meets specific needs.
  • GitHub Community Repository – A new community hub that contains more than 100 of Ayehu’s workflow templates, as well as source code for built-in activities. Customers can use this in conjunction with the Activity Designer to create custom activities based on existing pre-built workflows. The GitHub Community Repository also provides free access to useful peer-developed workflow templates and activities in Ayehu NG Workflow and Activities which have already been created and contributed to the community. 
  • Activity Designer Training – Two new Ayehu Automation Academy courses, Activity Designer Essentials and Advanced Activity Designer, train and certify developers in creating new activities using the Activity Designer. Certified Activity Designers can enhance their organization’s automation capabilities or develop new income opportunities for themselves by delivering high-quality activities for third parties. The Academy has already certified nearly 1,000 IT automation engineers since its inception earlier this year.

“Intelligent automation is a necessary force multiplier for CIOs and IT leaders who want to create successful self-driving organizations, achieve operational efficiency and improve employee experience with IT,” added Gabby Nizri, co-founder and CEO, Ayehu. “It is our mission to provide the technology, tools and resources that help them turn understaffed, strapped IT and security departments into happier, more efficient and productive teams.”

To learn more about the Ayehu Next Generation Automation and Orchestration Platform Version 1.5 visit: https://ayehu.com/ayehu-it-automation-orchestration-platform-powered-by-ai/

About Ayehu

Ayehu’s AI-powered automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by more than 200 major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.

Ayehu Launches Automation Academy, Propelling Technology Innovation in Artificial Intelligence

The AI-Powered Automation Future Creates New Opportunities and Demands New Skills

San Jose, CA –- March 14, 2019 Ayehu, a leader in intelligent automation, today launched its Automation Academy to provide IT and security technology professionals with up-to-the-minute knowledge, experience and tools necessary to compete in the rapidly transforming and increasingly AI-driven world.

According to industry leading analyst firm Forrester Research, while 16% of jobs will be lost over the next decade as a result of artificial intelligence and technology, 13.6 million new jobs will be created during that time. Another recent study by Deloitte revealed that while 800,000 low-skill jobs were eliminated by AI and automation technologies, 3.5 million new, higher paying jobs were created.

“Automation and AI are impacting our world every day, and companies are realizing that if they don’t act now they will quickly be left behind,” said Peter Lee, Vice President Customer Experience, Ayehu. “Our dedication to intelligent automation has earned us a reputation as an expert, so we created the Automation Academy to support all those that want to re-educate and re-invent themselves for the future.”

Ayehu’s Automation Academy demystifies automation and gives companies the power to transform, advance and compete in this new environment where traditional approaches to IT and business operations no longer suffice.

The Automation Academy offers an Essentials Package, Advanced Package and online certifications, depending on business needs. Courses are designed to help IT professionals comprehend and cultivate practical automation skills through a variety of interactive learning activities. Training options are flexible to help students get started on the journey from basic to breakthrough.

Ayehu Academy will offer the following courses:

Essential Training

  • Introductory training designed for beginner-level users starting to explore and use automation.
  • Self-led, online module guides students through the fundamentals of Ayehu’s Next Generation Intelligent Automation and Orchestration Platform.
  • Explore theoretical concepts and participate in hands-on exercises to build a foundational understanding of automation technology.

Advanced Training (includes Essentials)

  • In-depth training on how to become the future of intelligent operations, including the ability to plan and build automated workflows.
  • Receive expert instruction either online or on-site for small or large audiences.
  • Formal certification awarded upon successful course completion.

Online Exams

  • Exams to test automation technology knowledge, assess in-depth awareness and verify student skill level.
  • Flexible online availability for anywhere, anytime testing.

Ayehu’s AI-powered Next Generation Intelligent Automation Platform is the cornerstone for the academy. The platform incorporates artificial intelligence to augment human ingenuity, in order to enable the creation of the next generation of intelligent applications. It delivers no-code, automated workflows that help enterprises save significant time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure.

“We’re excited about the overwhelmingly positive response we’ve had already. Many tell us they ready to go all in on training, and some are planning to establish internal automation centers of excellence. Embracing automation will create opportunities for promotions and new positions, and most importantly give people the freedom to be true innovators,” concluded Lee.

To learn more about the Ayehu Automation Academy and the company’s Next Generation Automation and Orchestration Platform powered by AI, click here.

About Ayehu

Ayehu’s AI-powered automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by hundreds of major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blogFollow Ayehu on Twitter and LinkedIn.

Ayehu Launches Global Partner Program to Support Increasing Demand for Intelligent Automation

Program Empowers Growing Community of MSPs, OEM Partners and SIs with AI-Powered IT Automation Resources, Tools, Education and Support

San Jose, CA –- November 28, 2018Ayehu, provider of the leading AI-powered IT and security automation and orchestration platform, today announced that it has launched a Global Partner Program for Managed Service Providers, OEM partners and Systems Integrators. The program meets the growing demand from Ayehu’s fast growing partner community worldwide, which includes firms such as Cognizant, Capgemini and Everbridge, creating the transformative efficiency and productivity benefits of intelligent IT automation both internally and for their enterprise customers.  

Ayehu’s Global Partner Program supports its members in all aspects of Ayehu’s IT Automation and Orchestration Platform.It is customized for each partner and designed to educate and empower organizations to use, offer and implement Ayehu’s no-code, intelligent automation solution as part of a digital transformation strategy.

 “Today’s innovative corporations know that in order to grow and succeed in the digital era, automation and intelligent technology are essential,” said Taly Dunevich, Vice President of Business Development and Alliances, Ayehu. “We have an amazing partner community that understands that AI-powered IT automation promises a new way to drive efficiency, where human capacity is enhanced, customer experience is improved and major cost savings are achieved. Our program provides the tools,support, training and education that they need to empower clients with our intelligent automation platform so that they can truly scale and innovate.”

Demand for intelligent IT automation and orchestration solutions is on the rise as IT departments become more and more inundated with alerts, incidents, and requests. Ayehu’s Next Generation Intelligent Automation Platform enables IT and security operations teams to easily automate the manual response of an experienced IT or security operator, including complex tasks across multiple systems. Ayehu’s automated workflows deliver instant responses that help resolve high influx of alerts and incidents, saving administration time, speeding up resolution time, while maintaining greater control over IT infrastructure. Further accelerating return on investment, Ayehu’s platform has the potential to create an average of 35% in overall cost savings for the business. Advanced intelligent automation savings tend to increase over time.

To learn more and become a member of Ayehu’s Global Partner Program, please visit https://ayehu.com/alliances-partnerships/ or contact Aly Dunevich, Vice President of Business Development and Alliances, Ayehu, directly.taly@ayehu.com.

About Ayehu

Ayehu’s AI-powered automation and orchestration platform is a force multiplier for IT and security operations,helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by hundreds of major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog. Follow Ayehu on Twitter and LinkedIn.

PR Contact:

Christy Kemp

303-898-3390

ckemp@dahliapr.com

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Ayehu Announces Free 30-day Trial Availability of its Newly Enhanced Next Generation Intelligent IT Automation and Orchestration Platform

The Free Trial Version Featuring an Enhanced Workflow Designer and AI-Powered Automation Engine is Now Available for Download from the Ayehu Website

San Jose, CA –- October 16, 2018 Ayehu has enhanced its Next Generation Automation and Orchestration Platform powered by AI. This latest release is designed to deliver IT and security operations teams even greater productivity and ease of use. To give enterprise users the chance to experience the platform firsthand, Ayehu is offering a free 30-day trial.

Today’s enterprises are overwhelmed by a massive amount of system alerts, incidents, and user requests. This is further complicated by the IT and security skills shortage. The need for streamlined processes and fast, quantifiable results has never been greater.

Ayehu’s Next Generation Intelligent Automation Platform incorporates artificial intelligence to augment human ingenuity, in order to enable the creation of the next generation of intelligent applications. The platform delivers no-code, automated workflows that help enterprises save significant time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure.

The new version includes the following enhancements:

  • Productivity – For greater efficiency and results, the platform now features a full web-based GUI, includes power search capabilities, a library of over 500 pre-built activities and a codeless workflow designer. Out-of-the-box integration packs are also available, with advanced Rest API for rapid integrations with 3rd party applications
  • Scalability – Scaling to support a high volume of incidents and safe guard against a single-point-of-failure, the latest release features built-in automated load share, and the ability to run more workflows simultaneously
  • SaaS Ready – Ideal for hybrid deployments, the new version can run multiple instances on the same virtual machine, run different environments on the same station, and manage all environments from one place
  • Chat Bot Integration – Ayehu BOT platform is integrated with Slack, Microsoft Teams, IBM Watson, Microsoft Luis and other applications for the easy creation of a self-service interface

“Since we launched our intelligent automation platform, customers have realized that artificial intelligence combined with IT automation is a game changer,” said Brian Boeggeman, Chief Revenue Officer, Ayehu. “As we continue to make our solution even easier and more valuable, we are offering a free trial so that everyone can simply start automating today. IT professionals that experience it will immediately see a huge leap in productivity and efficiency.”

To experience Ayehu’s Next Generation IT Automation powered by AI, claim your free trial here. To learn more about the Ayehu Next Generation Automation and Orchestration Platform powered by AI, click here.

About Ayehu

Ayehu’s AI-powered automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by hundreds of major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.