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Ayehu Announces Integration with Cherwell Software

 

Artificial Intelligence backed automation combined with IT Service Management (ITSM) and IT Operation Management (ITOM) Solution Delivers Significant Process Efficiencies to the Enterprise

San Jose, CA – April 9, 2018Ayehu,  leading provider of an intelligent automation and orchestration platform powered by AI, today announced its integration with global leader in enterprise service management solutions, Cherwell Software. The integration of Ayehu’s intelligent automation and orchestration platform with Cherwell extends the ITSM and ITOM solution capabilities and provides significant IT process gains and efficiencies.

“Automation for IT Operations and Security Operations is incredibly valuable as it eliminates manual repetitive tasks and lengthy service desk procedures and accelerates incident response and resolution,” said Brian Boeggeman, vice president of alliances and partnerships, Ayehu. “For enterprise IT and Security executives and teams, this latest addition to Ayehu’s portfolio of integrations extends the Ayehu intelligent automation platform and provides a seamless connection, extending the value of Cherwell® Service Management (CSM).”

Ayehu’s integration with Cherwell enables IT departments to:

  • Automatically open, update, close tickets, and query tables
  • Leverage two-way SMS and email for event notifications and escalations
  • Accelerate the reporting, escalation, and resolution of incidents
  • Eliminate manual work and human errors
  • Ensure fully documented end-to-end processes
  • Reduce the amount of “noise” at the service desk
  • Enforce change management procedures such as ticket status changes

“At Cherwell, our goal is to empower customers to achieve better, faster, and more affordable innovation, with the help of our uniquely adaptable platform,” said Matthew Peeples, vice president of technology alliances, Cherwell Software. “Partners like Ayehu provide complementary features that, when combined, deliver tremendous value to our joint customers.”

As part of the collaboration, Ayehu and Cherwell will jointly engage with customers to help enterprises get the most value out of the combined solution. The two companies are already working together on several projects with enterprises in the banking/financial services, healthcare and pharma industries.

Ayehu acts as a force multiplier, driving efficiency through a simple and powerful IT automation and orchestration platform powered by AI. The agentless platform is SaaS-ready for hybrid deployments and is powered by machine learning driven decision support, for enhanced and optimized automated workflows. It can also be installed on-premise connecting seamlessly to Cherwell Service Management.

IT and security operations can fully automate and mimic the response of an experienced IT analyst or security operator, including complex tasks across multiple, disparate systems, executing thousands of well-defined instructions without any programming required. This can help quickly resolve virtually any alert, incident or crisis.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: www.cherwell.com.

About Ayehu

Named by Gartner as a Cool Vendor, Ayehu’s IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.

Ayehu Named as a Deloitte 2017 Technology Fast 500 EMEA Company

deloitte fast 500 EMEAGrowth attributed to global demand for Ayehu’s IT Automation and Orchestration Platform Powered by Artificial Intelligence

San Jose, CA – December 12, 2017Ayehu, provider of an intelligent automation and orchestration platform powered by Artificial Intelligence, today announced it was included in the Deloitte Technology Fast 500™ EMEA list, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences and energy tech companies in Europe, the Middle East and Africa (EMEA). Ayehu grew nearly 260 percent during the four-year period.

Ayehu’s chief executive officer, Gabby Nizri, attributes its continued strong growth to the increasing global demand for its IT automation and orchestration platform.

“More organizations are moving toward creating a self-driving enterprise in this digital era. Powered by AI and machine learning, our platform is an essential tool for making the steps toward digital transformation and ensuring future success,” said Nizri.

Ayehu acts as a force multiplier, driving efficiency through a simple and powerful IT automation and orchestration platform powered by AI. The next generation platform is SaaS-ready for hybrid deployments and is powered by machine learning driven decision support, for fully enhanced and optimized automated workflows. IT and security operations can fully automate and mimic the response of an experienced IT or security operators and analysts, including complex tasks across multiple, disparate systems, executing thousands of well-defined instructions without any programming required, helping to resolve virtually any alert, incident or crisis.

About Deloitte Global’s 2017 Technology Fast 500 EMEA program

Deloitte Global’s Technology Fast 500™ EMEA program is an objective industry ranking focused on the technology ecosystem. It recognizes technology companies that have achieved the fastest rates of revenue growth in Europe, the Middle East, and Africa (EMEA) during the past four years. The program is supported by Deloitte Global’s Technology Fast 50 initiatives, which rank high-growth technology companies by location or specifically defined geographic area, and are run by Deloitte Global’s Technology, Media & Telecommunications (TMT) industry group. More information on the program is available at www.deloitte.com/fast500emea.

Now in its seventeenth year, the Technology Fast 500 program in EMEA included over 18 countries, including Belgium, France, Finland, Germany, Italy, the Netherlands, Turkey and the UK. This year’s winners were selected based on percentage fiscal-year revenue growth from 2013 to 2016.

Sponsors of Deloitte Global’s 2017 Technology Fast 500 EMEA program are Euronext, a pan-European exchange that helps tech companies finance growth and innovative projects through the stock market; Oracle NetSuite, provider of cloud-based financials / Enterprise Resource Planning (ERP), HR and omnichannel commerce software that runs the business of companies in more than 100 countries; and Michael Page, recognized by clients and candidates the world over as the leading specialist consultancy in permanent recruitment, temporary staffing and interim management.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

Deloitte provides audit & assurance, consulting, financial advisory, risk advisory, tax and related services to public and private clients spanning multiple industries. Deloitte serves four out of five Fortune Global 500® companies through a globally connected network of member firms in more than 150 countries and territories bringing world-class capabilities, insights and service to address clients’ most complex business challenges. To learn more about how Deloitte’s approximately 264,000 professionals make an impact that matters, please connect with us on Facebook, LinkedIn or Twitter.

About Ayehu

Named by Gartner as a Cool Vendor, Ayehu’s IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.

Ayehu Expands into Japan with IWI Partnership

AyehuAyehu Expands into Japan with IWI Partnership today announced that it has entered into an agreement with Intelligent Wave Inc. (IWI) in Tokyo, Japan, to offer its Next Generation IT Automation and Orchestration platform as part of its solutions portfolio.  IWI has begun offering the solution to help customers automatically respond to threats and event management with preprogrammed workflows.

“Enterprises world-wide are facing many of the same technology and staffing challenges that can effectively be addressed with the right automation tools,” says Brian Boeggeman, VP of Partnerships and Alliances, Ayehu. “IWI is our first partnership in Japan, which is a key milestone for our operations, and we anticipate that customers will embrace the opportunity to engage with Ayehu’s automation orchestration and platform for immediate and significant result in solving their most important business challenges.”

In this partnership, Ayehu acts as a force multiplier, driving efficiency through a simple and powerful IT automation and orchestration platform powered by AI. The next generation platform helps enterprises save time on manual and repetitive tasks, accelerate mean time to resolution (MTTR) as it centrally manages event information such as malware, unauthorized access, etc. and can identify threat level and critical details. IT and security operations teams can fully- or semi-automate the manual response of an experienced IT or security operator/analyst, including complex tasks across multiple, disparate systems. With more than 140 pre-configured templates, organizations can easily prepare, customize and execute workflows without any programming required. Ayehu’s response time is instant and automatic, helping to resolve virtually any alert, incident or crisis.

IWI will exhibit at CyberTech Tokyo on November 30th, 2017 (http://tokyo.cybertechconference.com)

About Intelligent Wave Inc. (IWI)

Intelligent Wave Inc. (JASDAQ: 4847), a solution provider of financial information systems, delivers an online network based credit card payment system. With a focus on development, implementation and maintenance, IWI provides system solutions that integrate components and technology. IWI provides advanced security integrated solutions covering a wide range. For more details, please visit http://www.iwi.co.jp/ or http://www.iwi-security.jp/.

Ayehu Receives Application Certification from ServiceNow

servicenow certified logoNext generation IT automation platform integrated with ServiceNow delivers next-level ITSM workflow productivity and efficiencies

Orlando, FL –- May 9, 2017Ayehu, provider of a leading enterprise-grade IT automation and orchestration platform, today announced that it has received ServiceNow certification. To earn the certification, Ayehu has successfully completed a set of defined tests focused on integration and operability, security and performance. Additionally, the certification ensures that Ayehu utilizes best practices when integrating and implementing its software platform with ServiceNow.

“ServiceNow is a leader in IT Service Management and many of our customers recognize that adding automation delivers game changing benefits,” said Gabby Nizri, CEO of Ayehu. “Our integrated solution saves valuable time and dramatically improves results for the IT team. The certification validates our automation and orchestration platform, and improves our ability to reach new customers.”

Rapidly scaling, complex technologies have driven the need for integrated automation solutions. Ayehu acts as a force multiplier, driving efficiency through its simple and powerful IT automation and orchestration platform.  The platform provides ready to use, closed-loop workflow templates that extend ServiceNow’s ITSM capabilities. Using Ayehu, IT operations teams can reduce time spent on manual and lengthy service desk procedures, accelerate incident response and mean time to resolution (MTTR), and maintain greater control over IT infrastructure.

Ayehu’s integration with ServiceNow provides users with the ability to:

  • Automatically open, update, and close tickets and query tables in ServiceNow
  • Dramatically reduce alert storms
  • Bridge heterogeneous platforms through unified workflows
  • Accelerate the reporting, escalation, and resolution of incidents
  • Enforce problem and change management procedures such as ticket status

Ayehu’s next generation IT automation and orchestration platform is available at the ServiceNow Store.

Ayehu will provide live demonstrations of its next generation platform at ServiceNow’s Knowledge17 Conference (Orlando, Orange County Convention Center, May 7 -11) in its booth #708.

For more information, visit https://ayehu.com/integration-packs/servicenow-integration/.

About Ayehu

Named by Gartner as a Cool Vendor, Ayehu’s IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.

 

Ayehu Software to Present at ServiceNow’s Knowledge16 Event in Las Vegas

Banner3April 19, 2016 – Ayehu Software Technologies Ltd., industry leading developer of lightweight, enterprise-grade IT and security process automation solutions will officially be one of the exhibitors at this year’s ServiceNow Knowledge 16 event. The 6 day event is scheduled to take place May 15-20, 2016 at the Mandalay Bay Convention Resort & Casino in Las Vegas, NV.

Representatives from Ayehu will be on-hand to offer attendees – particularly ITSM professionals – live demonstrations of the eyeShare product. Specifically, these demos will provide real-time insight into how IT process automation, when integrated seamlessly with ServiceNow, can create a closed-loop process that accelerates incident management and resolution. The result is a significant improvement in problem resolution time, an increase in service availability, and improved overall IT operational efficiency.

Ayehu eyeShare IT Process Automation, integrated with ServiceNow, provides ready-to-use workflow templates and run-books that extend ServiceNow ITSM capabilities. Instead of manual repetitive tasks and lengthy service desk procedures, users are able to create automated processes in minutes that accelerate incident response and resolution.

The Knowledge16 event offers a 6-day agenda jam-packed with hundreds of interactive activities, demonstrations, hands-on labs, breakout sessions and unprecedented networking opportunities. With an anticipated attendance of upwards of 10,000 participants, this event will be the world’s largest gathering of service management professionals, offering attendees the chance to become a part of shaping the future of the service-centric enterprise.

“We are beyond thrilled to be a part of this year’s Knowledge16 event,” comments Ayehu Co-Founder and CEO, Gabby Nizri. “At Ayehu, we always design our product features with the specific needs of the end-user in mind. Being a part of this ServiceNow conference allows us to connect with our customers and prospective customers on a personal level, which allows us to continue to develop and offer automation solutions that address their true pain points most effectively.”

Ayehu representatives will be located at booth #1829 to offer demos and answer questions. For more information on the event or to register to attend, please visit http://knowledge.servicenow.com/.

About Ayehu

Ayehu technology helps IT professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.



EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




Ayehu Announces Release of eyeShare 4.8, Including Integration with McAfee ESM, Amazon Web Services, and JIRA Service Desk

Ayehu logoAyehu Software Technologies Ltd., industry leading developer of lightweight, enterprise-grade IT and security process automation solutions has officially announced the release of the latest version of eyeShare. The company’s flagship automation product is currently being used by major enterprises across the globe, enabling IT departments to maximize efficiency levels and identify and resolve critical incidents up to 90 percent faster.

The release of eyeShare 4.8 includes several new and improved features, including integration with Intel McAfee ESM. Using this integration, McAfee ESM users can automatically review and verify alerts, as well as execute appropriate remediating actions as needed. With this latest version of eyeShare, organizations working with Intel McAfee can respond faster to alerts raised by their SIEM, improve collaboration between departments and ensure that any information related to alerts is documented and available across all systems. In conjunction with this integration, Ayehu is officially certified as a McAfee Compatible solution, and is listed in the Intel SIA Partner Directory.

eyeShare 4.8 also includes integration with Amazon Web Services (AWS), which supports adding out-of-the-box activities when working on AWS instances, images, snapshots, and other resources. A recent survey of AWS users revealed that the biggest challenge with this environment was a lack of automation. With the new eyeShare version, organizations using AWS as their virtualization infrastructure can streamline the time IT spends in the AWS environment, thereby improving efficiency.

The third noteworthy feature of the newest version of eyeShare is the added integration with JIRA Service Desk. JIRA is very popular with IT organizations, particularly in terms of development, testing and managing tickets in the Help Desk area. With this integration, JIRA Service Desk users can now integrate these functions seamlessly with eyeShare, creating a closed-loop process.

“At Ayehu, we are always trying to make the lives of our customers as easy as possible,” comments Ayehu Co-Founder and CEO, Gabby Nizri. “This latest version of eyeShare has been designed to incorporate three of the most popular IT platforms, enhancing and extending their capabilities to make them even more effective. So far, the response has been overwhelmingly positive and we are extremely pleased to announce this latest update.”

The eyeShare 4.8 version is now available for new users and an update is expected to be rolled out to existing customers soon. For more information on the eyeShare product or to download your free 30 day trial and start using it today, please click here.

About Ayehu

Ayehu technology helps IT professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.

Ayehu Software Named in Gartner’s 2016 Market Guide for IT Process Automation

Palo Alto, CA. Tel Aviv, Israel March 10, 2016 – Ayehu Software Technologies Ltd., industry leading developer of enterprise-grade IT process automation software is pleased to announce its inclusion in the latest 2016 Market Guide for IT Process Automation from Gartner, one of the IT realm’s most respected research groups. In this most recent publication, Ayehu’s eyeShare product was listed as a trusted targeted solution tool for IT process automation.

The report entitled Market Guide for IT Process Automation highlights the increasing need for I&O leaders to achieve and maintain a high degree of agility, reliability and auditability. In this regard, the report lists IT process automation (ITPA) as an integral catalyst for achieving these goals. The Market Guide further defines the ITPA market, maps offerings across five product categories and highlights the evolution to service orchestration. Among those listed, Ayehu eyeShare is given a favorable write-up.

Figure 1. ITPA Categorization Chart

 

 

Some of the key takeaways from the guide include Gartner’s recommendations on how to evaluate existing and planned ITPA tools, how to identify automation tool skills and competencies to determine which ITPA tool is best suited for an organization’s specific needs and how to select an ITPA product that has the ability to orchestrate workflow execution across multiple groups, tools and functional requirements.

As part of its extensive research and evaluation of the various automation tools on the market today, Gartner shortlisted several that it believed met the highest standards, both in terms of features and functionality, as well as the ability to seamlessly integrate with and complement existing systems and applications.

The Ayehu’s eyeShare product is described in the guide, in part, as “a stand-alone, agentless ITPA solution that is more broadly focused than others in this segment. It features more than 500 activities with over 125 prebuilt templates for common OOTB and promises broad integration capabilities. The eyeShare product is delivered on-premises and as a service through OEMs and MSPs.

Ayehu’s eyeShare v.4.8 offers a strong set of OOTB content and integrations with field-level monitoring and many IT service management (ITSM) and SIEM tools. Ayehu uses a central integration construct that defines application integration requirements independent of workflow, minimizing the need for connector maintenance at the workflow level. The interface is clean, with a minimalist approach to workflow design.”

“Having been in the IT realm for many years, we are intimately familiar with and have the utmost respect for Gartner as one of the industry’s most highly-regarded authorities,” comments Ayehu’s CEO, Gabby Nizri. “Not only is being included in another publication of theirs truly an honor, but I believe it further demonstrates our ongoing commitment to delivering an ITPA product that is second to none.”

About Gartner

Gartner, Inc. is the world’s leading information technology research and advisory company. They specialize in conducting, compiling and delivering technology-related insight to help IT professionals and business leaders make sound decisions. Gartner is headquartered in Stamford, CT and currently employs 6,600 associates, including more than 1,500 consultants, research analysts and clients in 85 countries. For more information, please visit www.gartner.com.

About Ayehu

Ayehu provides IT Process Automation solutions for IT & Security professionals to identify and resolve critical incidents, simplify complex workflows, and maintain greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently support thousands of IT processes across the globe. The company has offices in New York and Tel Aviv, Israel. For more information please visit www.ayehu.com.



EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)