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Meet Your Busiest Employee – The IT Process Automation Robot

Meet Your Busiest Employee - The IT Process Automation RobotImagine: you’re in an important company meeting and your boss announces who has been the busiest, most productive employee over the past month. Now, imagine if he completes that statement not with the name of y
ou or any of your co-workers, but instead uses the term IT Process Automation (ITPA). In other words, a robot. Can a robot really take the place as employee of the month? The answer is, yes. Here’s why.

It’s no secret that the IT department is continually being asked to do more with less. That is, be as productive and efficient as possible while limiting the number of resources it uses. So, IT professionals have to find a way to maximize output while also minimizing the time and costs associated with producing that output. With humans, this isn’t possible without either extending the hours worked or hiring additional staff, neither of which will achieve the goal of keeping expenditures down.

Another area of pressure IT professionals experience is that of customer satisfaction, both internally and externally. Service levels and other demands are increasing at a rapid rate, and if you can’t meet those demands effectively, you will lose your competitive advantage. In other words, your bottom line will suffer. Yet again, in order for human workers to achieve these goals is to either work more or hire additional team members.

Enter IT Process Automation, or the robot who can basically take on all the time consuming day to day tasks that the help desk currently handles. Whether it’s password resets, system monitoring, incident management or some other complex workflow, IT Process Automation can be leveraged for it all. As a result, the work will be completed faster, with fewer mistakes, driving productivity and efficiency up while also bringing costs down.

Many IT professionals erroneously view this so-called robot as a threat to their very livelihood. After all, if a machine can be used to do all these tasks, what’s the point of keeping humans on staff? Why not automate the entire operation? Well, for starters, many automated processes still require some type of human input. Secondly, while IT Process Automation may take some of the work away from humans, it will inevitably free those humans up to apply their skills to more complex and important business matters. So, it’s not a replacement, but rather a shift in responsibility. As such, it should be embraced rather than feared.

So, when the big boss stands up and hails IT Process Automation as the company’s busiest employee, that doesn’t necessarily mean bad news for the people who work there. As long as automation is leveraged properly and viewed as the powerful and innovative tool it truly is, its role as employee of the month (or decade) is something that will drive the ongoing success of the company and make the jobs of human workers much easier.

You can make IT Process Automation your star employee!

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5 Business Processes that are Ideal for Robotic Process Automation

5 Business Processes that are Ideal for Robotic Process AutomationWhile the concept of robotics is gathering speed and capturing the attention of more and more executives across multiple industries, there is still a huge barrier to overcome before it can become fully embraced. Many decision makers still feel that human capital is more valuable than automation, and in many cases, they’re correct. There are, however, a number of processes that not only could but should be handled by robotic process automation (RPA). Here are five such processes, in no particular order.

Processes that already do not require much human intervention. Think about the tasks that are performed, not just in IT, but across your organization on a day to day basis. Those repetitive tasks that do not necessarily require a ton of input from your human workers, such as payroll batching and other accounting functions, are ideal for RPA. Of course, even processes that are decision-heavy can benefit from introducing automation into various steps along the workflow.

Processes that tend to be more prone to human error. Whether you like it or not, people make mistakes. Even those employees who are well trained and possess years of experience can commit an error from time to time, and errors can cause major problems for your business. Look for processes that require a lot of repetitive work, which can often cause the human attention span to waiver. Let RPA handle these tasks and you’ll automatically see a reduction in costly mistakes.

Processes that require multiple systems to work in sync. One of the biggest benefits of Robotic Process Automation is its ability to tie together several systems and work with them, either simultaneously or in various intervals. Rather than have your personnel juggling multiple programs to get simple tasks done, let RPA do it for you and free up your staff to focus on those tasks that do require human input.

Processes that have clear-cut rules. Robots are able to follow well-defined rules, so any workflows that present specific, “If A, then B” rules would be perfect for RPA. IT Process Automation can be capable of handling more complex and less straightforward rules, provided you have a robust, quality product in place.

Processes that require limited exceptions. The purpose of Robotic Process Automation is to reduce the need for human interaction with processes. It’s not intended to increase or even maintain them. For that reason, transactions that would require the program to report on multiple errors and exceptions might not be the best fit for robotic process automation at this time. That is, unless you’ve invested in a more sophisticated product.

Of course, these are merely meant to be used as a general guideline, not set-in-stone rules. You know your business best, and may determine that certain tasks or workflows would still benefit from RPA based on your particular needs. Additionally, as technology continues to improve, so will the capabilities of IT Process Automation, which will further benefit businesses around the world.





eBook: 10 time consuming tasks you should automate




Robotic Process Automation (RPA) vs. IT Process automation (ITPA)

Robotic Process Automation (RPA) vs. IT Process automation (ITPA)Often times when the word “robot” is used, people naturally envision a humanoid figure made of metal and other mechanical components. That’s why it’s easy to understand the inaccurate conclusion that many have drawn about robotic process automation essentially taking the place of human workers. Fortunately, the concept of robotic process automation does not involve manufactured people sitting at desks and working. To the contrary, it’s really just a software product that can interface and interact with applications on behalf of human workers.

Robotic process automation ultimately meant to make jobs easier for people, not replace them completely. Sounds an awful lot like  IT Process automation, right? So, what’s the difference? Let’s take a look.

First, let’s take a more in-depth approach to what RPA is and how it works. RPA gets its name from the “robot” technology that drives it. This technology can be programmed to perform routine, repetitive tasks that were once handled by humans. Let’s say an office worker spends 2-3 hours per day performing manual labor, such as data entry or batching. RPA could be programmed to handle these tasks without the need for human input. Instead of a robot replacing that human worker, it would be more like a robot assisting them. Those extra hours could then be used on other, more important tasks.

While both RPA and ITPA operate under similar concepts, the difference typically lies in how each is used as well as their complexity. Presently, robotic process automation is primarily being used more extensively at an end-user level. For instance, office workers that may not be well-versed in programming and other complex IT tasks can leverage RPA for many of their day to day tasks. This can significantly boost their productivity by allowing them to focus on more critical job functions that cannot be automated.

ITPA is based on the same concept; however, it tends to be leveraged primarily for more complex workflows. For instance, IT Process automation might automate incident management in a way that handles incoming alerts, analyzes, verifies and prioritizes them, notifies the appropriate parties and then, upon the desired action being taken, completes the workflow and closes the ticket. This is a much more complicated process and is usually overseen by experienced IT professionals. Of course, this is just one of many complex scenarios that automation can be used for in the IT department.

Essentially, it can be said that RPA is automation for the end-user while ITPA is more behind-the-scenes automation. Both are designed to improve efficiency, boost productivity and cut costs, but the way they are ultimately used is slightly different. Additionally, both IT Process automation and robotic process automation can be integrated with existing legacy systems to further enhance operations, either on a basic or more sophisticated level.

Which solution is right for you? There’s no simple answer to that question. It would ultimately require a thorough needs analysis to determine what features would be required. From there, you can begin narrowing down your options until you determine the right product for your needs.





eBook: 10 time consuming tasks you should automate




What Is Robotic Process Automation and What Does it Mean for Your Business?

What Is Robotic Process Automation and What Does it Mean for Your Business?The term “robot” often conjures up visions of famous mechanical creatures, like R2D2 and C3PO, but the concept of robotics in terms of the business world is vastly different. Robotic process automation is something that has been around for many years, and is now evolving into a much more robust and useful tool for businesses of every size, shape and industry.

So, what exactly is this type of Robotic process automation and how can it benefit your organization?

Wikipedia defines robotic automation as “the automation of industrial and clerical processes using robots”. Robotic process automation using software typically refers to the latter. In basic terms, it is the type of automation in which a computer uses application software in the same way a human would. Human personnel can train process robots to do a certain task or workflow just as they would train a new hire, but in much less time.

Robotic process automation can offer a number of benefits to an organization, as follows:

It saves time. Highly repetitive tasks take a tremendous amount of valuable time away from your staff. By shifting these monotonous tasks over to a process robot, your employees can focus their time and efforts on more important business matters.

It’s cost effective. A process robot can work faster than a human worker, producing more output in less time, which means lower costs and higher revenue.

It helps manage workflow and staffing. Since one robot can do the work of several human employees, managing staffing needs is much easier to handle. As workload changes, the IT automation tool can be flexible to accommodate, so there’s no need to worry about increasing or decreasing physical staff.

It eliminates the need to outsource. Over the past few decades, more and more organizations began turning to outsourcing as a way to save money and improve productivity. Process robots can eliminate the need for this, allowing all work to stay securely in-house.

It provides competitive advantage. Robotic Process Automation can boost productivity levels and output by such a wide margin – and without the need for a significant cost increase, it can often provide a distinct advantage of your competition.

There is room for robotic process automation in just about every industry, but those businesses that have a particularly noteworthy volume of routine, repetitive and manual back office tasks and processes will benefit the most. This includes such fields as telecommunications, banking, insurance and utilities.

By leveraging the power of technology to do the heavy lifting for your business, you’ll most certainly open the doors to bigger and better opportunities.

eBook: 10 time consuming tasks you should automate