Using Intelligent Automation to Reduce Complaints

Using intelligent automation to reduce complaintsCould software robots help you reduce the amount of complaints for your organization? The answer is yes – through the use of intelligent automation. By implementing automation powered by AI, you can dramatically reduce the number of human errors that occur from manual processes while also improving the speed with which you are able to deliver service. Fewer errors and faster results mean end users and customers alike will be more satisfied. Additionally, with machine learning algorithms, business leaders can use data-driven decision support to deliver better service in the future. Let’s take a look at exactly how this all works.

Firstly, intelligent automation technology delivers productivity levels that are multiple times greater than that of human workers. When’s the last time your IT team was able to work around the clock without ever taking a single break? In fact, the only time an automation platform is inoperable is during system down-time, which is typically planned for and scheduled in advance. Using robots to complete most back-office processing tasks alone can result in an improvement of efficiency levels of upwards of 90%.

In addition to creating a more efficient, productive work environment, intelligent automation also provides a much greater degree of flexibility and scalability. Most organizations experience certain peak times during which the workload and subsequent demand on human workers fluctuates upward. In the past, when this occurred, business leaders were faced with the limited options of asking existing employees to work more or hiring additional workers to compensate for the increased need. Intelligent automation has revolutionized how these peaks and valleys are handled, allowing businesses to scale up or down at the veritable click of a button.

Because intelligent automation technology facilitates greater productivity and efficiency and delivers the ability to seamlessly adapt to changing workload demands, it naturally helps to reduce many of the costs associated with the traditional non-automated workplace. Furthermore, by shifting many of the highly repetitive, mundane tasks from humans to robots, morale and employee satisfaction subsequently improves as well. Talented personnel is freed up to focus their skills and attention on other, more worthwhile and fulfilling activities, which benefits employees as well as the company as a whole.

Lastly, by leveraging an intelligent automation platform with sophisticated machine learning algorithms, business leaders can receive decision support via suggestions to optimize workflows and dynamically create rule-based recommendations, insights and correlations. As a result, performance will continuously be honed and improved, which means greater increasingly better service levels moving forward.

Regardless of which industry or sector your organization happens to operate, without question intelligent automation could deliver a whole host of benefits, not just limited to the ones listed above. The better your company operates within, the greater degree of satisfaction you will achieve, both internally as well as with your customers. Happier employees and clients mean fewer incoming complaints, which is music to the ears of almost any executive.

If you haven’t yet begun reaping the benefits of intelligent automation for your company, the time to take action is now.  Launch a free, interactive demo of Ayehu to experience for yourself how powerful having an army of robots at your disposal truly can be.

eBook: 10 time consuming tasks you should automate

What Is Robotic Process Automation and What Does it Mean for Your Business?

What Is Robotic Process Automation and What Does it Mean for Your Business?The term “robot” often conjures up visions of famous mechanical creatures, like R2D2 and C3PO, but the concept of robotics in terms of the business world is vastly different. Robotic process automation is something that has been around for many years, and is now evolving into a much more robust and useful tool for businesses of every size, shape and industry.

So, what exactly is this type of Robotic process automation and how can it benefit your organization?

Wikipedia defines robotic automation as “the automation of industrial and clerical processes using robots”. Robotic process automation using software typically refers to the latter. In basic terms, it is the type of automation in which a computer uses application software in the same way a human would. Human personnel can train process robots to do a certain task or workflow just as they would train a new hire, but in much less time.

Robotic process automation can offer a number of benefits to an organization, as follows:

It saves time. Highly repetitive tasks take a tremendous amount of valuable time away from your staff. By shifting these monotonous tasks over to a process robot, your employees can focus their time and efforts on more important business matters.

It’s cost effective. A process robot can work faster than a human worker, producing more output in less time, which means lower costs and higher revenue.

It helps manage workflow and staffing. Since one robot can do the work of several human employees, managing staffing needs is much easier to handle. As workload changes, the IT automation tool can be flexible to accommodate, so there’s no need to worry about increasing or decreasing physical staff.

It eliminates the need to outsource. Over the past few decades, more and more organizations began turning to outsourcing as a way to save money and improve productivity. Process robots can eliminate the need for this, allowing all work to stay securely in-house.

It provides competitive advantage. Robotic Process Automation can boost productivity levels and output by such a wide margin – and without the need for a significant cost increase, it can often provide a distinct advantage of your competition.

There is room for robotic process automation in just about every industry, but those businesses that have a particularly noteworthy volume of routine, repetitive and manual back office tasks and processes will benefit the most. This includes such fields as telecommunications, banking, insurance and utilities.

By leveraging the power of technology to do the heavy lifting for your business, you’ll most certainly open the doors to bigger and better opportunities.

eBook: 10 time consuming tasks you should automate

The Rise of Robotic Process Automation is Nothing to Fear

The Rise of Robotic Process Automation is Nothing to FearThe concept of technology taking the place of humans in the workplace is certainly nothing new. In fact, even Queen Elizabeth I denounced the idea of patenting a knitting machine for fear that doing so would put her “poor subjects” out of work. Over the centuries that have followed, there have been several times when a renewed sense of fear and disdain have cropped up again, proclaiming that technology – namely in the way of automation, or “Robotic Process Automation” – will spell economic, political and social demise.

So, what of all this hoopla? Should people really be concerned that their value in the workplace will all but disappear as they are slowly replaced by machines? Despite the many outcries and warnings over the years, no such massive change has ever been realized, and there’s still no reason to believe it ever will. While technological innovation has and will continue to change the way people work, it’s never going to completely eliminate the need for human input.

To prove this point, we need only look back at the concept of innovation over the past few centuries. When mechanical technology was introduced in the automotive and agricultural fields, people panicked. Yet, these changes did not bring about the mass destruction of the human workforce. Instead, it created more opportunity, more productivity, more value and more revenue. People were still needed; they just had to take on different roles.

It’s no different today. Yes, IT automation is something that may take away a manual task than an IT professional was once responsible for, but rather than eliminating the need for that employee, it frees them up to concentrate on more important business critical matters – things that cannot be automated. The result is a more efficient operation with the flexibility to allow intelligent workers to increase their knowledge and improve their skills, ultimately becoming more valuable to their organizations. In other words, everyone benefits.

There’s certainly no question – regardless of how many people fear technology, it’s not going away any time soon. Rather than sitting back and waiting for automation to eliminate jobs, people should be embracing the coming changes and preparing for them by investing in their own skills. This will facilitate a smoother transition to jobs that require more specialized training. That way automation and human intellect can work together for optimum success.

So, you see, the so-called rise of the robots is nothing to fear. It’s the resistance to the inevitable changes that are certain to come that will truly be a problem if it is not addressed now.

IT Process Automation Survival Guide