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Leveraging Robotic Process Automation to Help with Regulatory Compliance

Leveraging Robotic Process Automation to Help with Regulatory ComplianceThere are lot of resources out there that list the many benefits of robotic process automation (our blog included.) One of the least talked about, however, is compliance. When it is mentioned, it’s typically just that – a brief mention with little to no elaboration. The fact is, compliance is a very important topic for most organization and since RPA can make a significant impact, it’s worth delving into in greater detail. Let’s take a look.

What is regulatory compliance?

In 1996, the Health Insurance Portability and Accountability Act (HIPAA) was put in place to establish and enforce new standards that govern the security, confidentiality and transmissibility of health care patient information. While these types of regulatory standards weren’t necessarily new, HIPAA thrust the topic of compliance into the limelight, making the public more aware.

There are, in fact, a number of other public and private compliance regulations that govern more than just health care. These include:

Sarbanes-Oxley Act – This act came about largely as a result of the Enron Corporation collapse. Signed in 2002, this act oversees the adequacy and scope of internal procedures and controls as they relate to financial reporting. All organizations, regardless of size, must comply with this act.

PCI-DSS – Established in 2004 by MasterCard Worldwide, Visa Inc., American Express, Discover Financial Services and JCB International, PCI-DSS is a set of standards that cover the operational and technical security standards of payment cards. These standards apply to all businesses worldwide that process, transmit and store payment card information.

Regulation SCI – These SEC regulations, established in 2014, are directed toward financial trading companies and cover the establishment and maintenance policies and procedures for the continuous operation of IT systems. They also regulate the flow of information and records between applications.

Regardless of which regulations your organization happens to fall under, the consistent factors across all compliance efforts include clear policies, enforcement of those policies, documentation of that enforcement and retention of that documentation.

The Role of Robotic Process Automation

As with all financial statements and even personal tax returns, the threat of government audits of regulatory compliance is ever present. When these audits occur, the speed and ease with which they are completed depends on the organization’s ability to successfully demonstrate its accordance with compliance regulations. This is typically done with the production of supporting documentation, such as log files.

Robotic process automation can provide tremendous support during such times as a compliance audit, particularly when it comes to producing network log files. Most RPA tools feature comprehensive documentation of all network activity and facilitate fast and easy retrieval of said documentation.

When you implement RPA at the enterprise level, you can design robotic log files and develop storage rules which conform to and integrate with other log files. This enables access to compliance and audit documentation and eliminates the hard file searches and subsequent data gaps that can occur with manual processes. Robotic process automation also ensures that enterprise leadership is provided with fully integrated, company-wide compliance reporting as needed.

When robotic process automation is applied to compliance reporting and management, not only will audits run much more smoothly, but company leaders will also be better able to anticipate and address compliance issues, proactively review compliance status and prepare in advance for effective responses to any audits that may arise.

For most organizations, compliance is a necessary evil. Thankfully, with the right tools – including robotic process automation – it doesn’t have to be a nightmare.

To experience RPA in action, simply launch your free 30 day trial of Ayehu today.

IT Process Automation Survival Guide

Ayehu Partners with Kryon Systems to Integrate Robotic Workforce and IT Automation

Ayehu Software Technologies and Kryon Systems are pleased to announce a partnership which will couple the back-end IT operations strength of Ayehu and the comprehensive robotic process automation services of Kryon. With this new partnership, Kryon Systems, a leader in Robotic Process Automation (RPA), and Ayehu, an IT automation and orchestration platform, will offer enterprise users a complete automation solution including the full range of RPA services for business applications, and the automated back-end IT operations capabilities, providing workforces with tools to not only increase efficiency, but allow them to remain focused on tasks which require more individualized attention.

The rapid growth taking place in the RPA industry demonstrates the important role automation will play in growing and sustaining enterprises in an increasingly competitive market. Offering a package of RPA and IT automation services which can be deployed quickly, the partnership provides a unique range of highly specialized capabilities not otherwise available on the market, including the first-of-its-kind Hybrid Automation Solution offered by Kryon Systems, which allows the human workforce to interact effortlessly and seamlessly with the virtual one.

Ayehu’s platform, which allows IT departments to orchestrate and automate a wide range of manual and time consuming IT operations tasks, which enables rapid issue resolution and significant increases in IT process efficiencies, has already been utilized by enterprises worldwide.

Kryon Systems’ Leo platform uses visual recognition and deep-learning technologies to record and execute processes running on any application and across multiple applications without requiring integration. By allowing enterprises to offload processes to an “in house” robotic workforce, saving substantial amounts of resources, employees can be freed from repetitive and time consuming tasks.

By partnering, Kryon and Ayehu are bringing the full potential of RPA and automation services to all aspects of an enterprises operations, increasing productivity and profitability.

“There is no question that RPA as well as other advanced solutions are changing the nature of the workplace as it becomes more digitalized. Yet often the complexities that come along with the added IT work can make handling the transition and implementation of these new systems a nightmare,” said Harel Tayeb, CEO of Kryon Systems. “By streamlining not only the business processes, but the back-end IT ones as well, enterprises can maximize the benefit of embracing digitalization without the headache.”

“Our partnership with Kryon is a natural complement for our IT process automation solution, as it extends the benefits of automation and machine learning across the enterprise,” said Ron Lozinsky, Director of Partnerships and Alliances at Ayehu. “For customers seeking to expand on the benefits of automated technology with access to top of the line RPA solutions, this combined solution opens up the opportunity to create a significantly more efficient and profitable enterprise.”

About Ayehu

Named by Gartner as a Cool Vendor, Ayehu’s IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog. Follow Ayehu on Twitter and LinkedIn.

About Kryon Systems

Kryon Systems’ intelligent robotic process automation platform amplifies the power of RPA, using patented visual and deep learning technologies to improve operational performance. To this end, Kryon’s flagship Leo platform supports both virtual and human workforces alike, facilitating the efficient and accurate execution of business processes on any enterprise application. The Leo platform can be leveraged for unattended (RPA) and attended (desktop) automation, as well as hybrid automation (where there is interaction between the virtual and human workforce), providing a greater return on automation investments. Numerous Fortune 500 organizations benefit from considerable cost savings, improved efficiencies, and near-zero error rates by using Kryon’s intelligent RPA platform. Learn more about Kryon Systems and its products at kryonsystems.com.

The Role of Robotic Process Automation in Big Data Analytics

Without a doubt, we are living in an age when information is always available at our fingertips. Sometimes it seems as though we are practically drowning in the data that’s available to us. In fact, according to IBM, there are some 2.5 quintillion bytes of data created every single day, and an estimated 90% of all the data in the world today was created in the last two years alone. And while much of this “Big Data” may seem irrelevant to you, organizations around the world are taking it very seriously. So much so that many are now employing the use of robotic process automation to help harness, analyze and leverage it.

The Role of Robotic Process Automation in Big Data AnalyticsWhat’s the connection? Well, for starters, using robots to automate business processes can simultaneously result in the retrieval of all kinds of information about how those particular processes are carried out. In this sense, robotic process automation is much more informative than even the best human analyst could ever be. In addition to extracting data, robots can also record everything and pull it together to become much more useful to key decision makers, helping to discover bottlenecks and other problems and identify opportunities where processes could be better optimized.

Data analytics can transform an astronomical amount of information into patterns that are logical and easy to understand. In fact, it’s pretty commonplace for advanced analytics to be built right into many of the software products that are on the market today (Google Analytics, anyone?). Robotic process automation solutions are similar in that they are capable of gathering data and reporting analytics for any given time duration.

You can use RPA to gain insight into any of the following (just as a few examples):

  • Total number of completed transactions
  • Average time each transaction (or workflow) takes
  • Number of business and/or application exceptions generated
  • Estimated time until task/process/workflow completion

Ultimately for Big Data to be useful, it must be properly vetted, thoroughly analyzed and appropriately organized into something that makes sense to someone who doesn’t necessarily have a background in advanced analytics. Delivering this valuable end result is another key benefit that robotic process automation has to offer. So now, not only can robotic process automation help create a more efficient, productive work environment, but it can also help identify problems and opportunities for improvement.

Could your business benefit from using robotic process automation, for Big Data or any of the countless other advantages it affords? Why not find out today for free? Download your own copy of Ayehu automation platform and start experiencing for yourself how powerful the right RPA solution can truly be.





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Reducing Complaints with Robotic Process Automation

Reducing Complaints with Robotic Process AutomationCould robots help you reduce the amount of complaints for your operation? The answer is yes. Well, robotic process automation, that is. By implementing RPA within your organization, you can dramatically reduce the number of human errors that occur from manual processes while also improving the speed with which you are able to deliver service. Fewer errors and faster results mean end users and customers alike will be more satisfied. Let’s take a look at exactly how this all works.

Firstly, robotic technology delivers productivity levels that are multiple times greater than that of human workers. When’s the last time your IT team was able to work round the clock without ever taking a single break? In fact, the only time RPA is inoperable is during system down-time, which is typically planned for and scheduled in advance. Using robots to complete most back-office processing tasks alone can result in an improvement of efficiency levels of upwards of 90%.

In addition to creating a more efficient, productive work environment, robotic process automation also provides a much greater degree of flexibility and scalability. Most businesses experience certain peak times during which the workload and subsequent demand on human workers fluctuates up. Previously when this occurred, organizations were faced with the limited options of asking existing employees to work more or hiring additional workers to compensate for the increased need. Robots have revolutionized how these peaks and valleys are handled, allowing businesses to scale up or down at the veritable click of a button.

Because robotic process automation technology facilitates greater productivity and efficiency and delivers the ability to seamlessly adapt to changing workload demands, it naturally helps to reduce many of the costs associated with the traditional non-automated workplace. Furthermore, by shifting many of the highly repetitive, mundane tasks from humans to robots, morale and employee satisfaction subsequently improves as well. Talented personnel is freed up to focus their skills and attention on other, more worthwhile and fulfilling activities, which benefits employees as well as the company as a whole.

Regardless of which industry or sector your organization happens to operate, without question robotic process automation could deliver a whole host of benefits, not limited to the ones listed above. The better your company operates within, the greater degree of satisfaction you will achieve, both internally as well as with your customers. Happier employees and clients mean fewer incoming complaints, which is music to the ears of almost any executive.

If you haven’t yet begun reaping the benefits of RPA for your company, the time to do so is now. Download a free 30 day trial of eyeShare today to get started and experience for yourself how powerful having an army of robots at your disposal truly can be.





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5 Ways RPA Can Make Life Easier for Your CFO

5 Ways RPA Can Make Life Easier for Your CFOWithout question, the Chief Financial Officer role is one of many critical responsibilities. On any given day, the CFO is tasked with everything from holding budget meetings to evaluating investment risk to financial planning and, of course, managing staff. What’s more, everything they do will center around a host of strategic business goals, including growth and cost management. Above all else, CFOs must be agile and capable of reacting quickly to the changing world around them. Technology – namely robotic process automation – is now paving the way for making the lives of these professionals a little bit easier.

Quick and Efficient Budget Approval

Budget issues are a necessary evil for any CFO, complete with endless proposals, forecasts and scenarios. Gaining executive buy-in and approval can sometimes feel like a never-ending uphill battle. One significant way that robotic process automation can benefit a busy CFO is by providing quick, straightforward and quantifiable ROI. Faster approval means more timely implementation and widespread business process improvement across the entire enterprise.

Dealing with Mergers and Acquisitions

Taking on the additional workload that comes along with facilitating mergers and acquisitions – on top of the present enterprise operations, and while remaining on budget – is often listed as one of the most difficult tasks finance executives must deal with. Adopting new policies, incorporating existing systems and modifying procedures across the board is equally challenging. Robotic process automation is the ideal tool for these situations because it offers end-to-end automation with seamless integration for a more uniform infrastructure and with little to no disruption in current operations.

Error-Free Revenue Growth

Many accounting functions still depend heavily on manual labor, which means that they’re also prone to a good deal of human error. Add to this the increased reliance on outsourced labor and the language and cultural differences that come along with it, and you’ve got a recipe for potential disaster. Keeping up with operations and putting out fires is a huge time waste – time that could be better spent focusing on growth and increased revenue streams. RPA provides an army of software robots available 24/7 to produce fast, efficient and error-free work.

Compliance Adherence

Government regulations as they apply to corporate finance are changing and evolving at an almost mind boggling rate. This becomes even more of a challenge for firms that operate in multiple states or countries, as many of these laws and regulations vary based on location. Part of the CFOs role is to ensure ongoing compliance with any and all governance, which requires a great deal of knowledge and constant updating of information. Using RPA, those in charge can be confident that processes are carried out in accordance with policy, thereby relieving some of the burden.

Talent Management

Despite what you may have heard, robots are not going to replace human workers – at least not for the foreseeable future. This means that the CFOs of today and tomorrow will still be tasked with overseeing employees to ensure optimum efficiency and productivity at the lowest operational costs possible for the organization. Once the repetitive, rules-based manual tasks are shifted to RPA, the human workers can focus on more important mission-critical projects. And because RPA produces fast, error-free work, costs will be optimized as well, leading to an even more favorable bottom line.

When it comes to the Finance and Accounting (F&A) realm, technology has always been an essential driver of success. For this reason, it’s not surprising that many CFOs are now turning to robotic process automation as a tool to make their organizations run more efficiently (and subsequently make their lives a little bit easier).

Want to experience these benefits for your own accounting department? Get started today by clicking here.





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4 Obstacles to Robotic Process Automation in Financial Services

4 Obstacles to Robotic Process Automation in Financial ServicesWhile almost any business can benefit from robotic process automation, there are certain industries that are particularly ripe with opportunity. One such field is that of financial services. With such a high volume of daily transactions and mountains of require documentation, being able to leverage the power of automation to streamline operations and maximize efficiency while also cutting costs is the key to maintaining competitive advantage. Yet, there are still a great number of institutions that have yet to jump on the RPA bandwagon, and one or more of the following obstacles are what’s typically standing in the way.

It’s not a business priority.

In the IT realm, automation has long been regarded as a godsend and is widely used across most industries. Extending those technological capabilities and benefits beyond the IT department and into a broader business process tool hasn’t been quite so openly embraced. This is due in large part to a lack of knowledge and a failure to grasp the full spectrum of benefits that robotic process automation can present.

In reality, RPA has the potential to transform the financial services industry, dramatically enhancing how businesses are run and improving services levels both internally as well as at a customer level. It is flexible enough to fit with just about any business model and can scale up or down to meet the changing needs and demands at any given moment. Furthermore, the vast majority of routine daily tasks can be handled by machine, which makes for a much faster output that is free from the risk of human error.

Traditionally, financial institutions lack agility.

It’s somewhat paradoxical if you think about it, considering how frequently we hear of mergers and acquisitions in the financial sector, but in truth, banks and other institutions have traditionally lagged behind in terms of the ability to quickly adapt and respond to changing market forces. Furthermore, the increasing and evolving demands from a new generation of customers are forcing financial companies further out of their comfort zones. The thought of adding one more change – adoption of a new technology – can seem nothing short of overwhelming.

The beauty of today’s robotic process automation tools is that they are specifically designed to be robust yet lightweight and flexible. They don’t require a significant amount of training and they can be managed by just about anyone, regardless of technical know-how. As a result, institutions can have a significant portion of their tasks and workflows automated in just days, a far cry from the cumbersome software changes of the past.

Existing applications and systems aren’t compatible.

Another reason many financial service firms have not yet begun using RPA is because of the misconception that their legacy systems won’t be able to handle the transition. While this may have been true of certain products that were introduced to the market in years past, today’s robotic process automation software tools have been specifically developed to be compatible and fully integratable with just about every system and application currently used in the industry today.

What’s more, the right RPA tool can actually make your entire operations more cohesive by bridging gaps, eliminating silos and creating a much more unified infrastructure.

Concern over compliance and governance issues.

Without question, the financial industry is one of the most heavily regulated fields in the world. Institutions know that strict compliance with government and other regulatory bodies is absolutely essential and that failure to do so – no matter how miniscule the incident – could bring about monumental consequences. This fear has caused many leaders in this sector to avoid adoption of extraneous technology, which is how RPA is often viewed.

The robotic process automation solutions of today are actually ideal for highly regulated fields such as finance and insurance because they offer the enhanced ability to view, track and report any changes to business processes. Automated tasks are managed and controlled using a centralized dashboard. Furthermore, all tasks, workflows and processes can be documented and tracked for auditing purposes. Lastly, the right RPA product will be built with the utmost security in mind.

With the growing volume of data looming and rising costs associated with managing a successful financial services firm, banks and other institutions have no other choice but to take advantage of the technology that’s available to them. Recognizing the main concerns that may be holding you back and understanding the reality behind these misconceptions can make adopting and implementing RPA a much smoother and positive transition for everyone.

Ready to get started? Click here to download your free trial of eyeShare today.





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Are You Falling for These 5 Common Misconceptions About Robotic Process Automation?

Are You Falling for These 5 Common Misconceptions About Robotic Process Automation?Over the past decade or so, the buzz surrounding robotic process automation has continued to grow increasingly louder. Along with greater awareness, however, there have also been a number of myths, misconceptions and outright untruths being perpetuated which have led to many otherwise savvy professionals feeling leery about adopting this innovative technology. As a result, organizations across the globe are missing out on the many incredible benefits that RPA has to offer. That being said, we’ve identified 5 of the most common misunderstandings and the real truths behind each of them.

RPA will replace humans.

One of the biggest misconceptions about RPA is that it will eliminate the need for human workers altogether. This thought process has bred fear and caused a great degree of resistance, particularly among those in the IT field. In reality, RPA is meant to complement human workers and make their jobs easier and more efficient. Will that mean some jobs will be replaced by robots? Sure. But for the most part, adoption of this technology will ultimately create new and better opportunities for people to pursue.

You can automate everything with RPA.

On the other end of the spectrum, many early adopters of robotic process automation falsely believed that 100% of the workload within their organizations could be seamlessly transitioned from human to machine. While it’s true that some companies have been able to automate up to 80% of their processes, there will almost always be at least some areas where human resources are still necessary (further supporting the previous point). For best results, RPA should be implemented in small increments, testing, modifying and slowly increasing, thereby optimizing the technology to its fullest capabilities.

RPA is only for IT.

Small to mid-sized companies often forego adoption of automation because they believe it’s only ideal for larger firms with dedicated IT departments. In truth, RPA can be applied to almost any repetitive, manual task, workflow or business process – regardless of whether it’s housed under the umbrella of IT or not. Additionally, the right RPA product should be affordable, quick and easy to implement without requiring a great deal of technical know-how. In other words, perfect for businesses of any size or industry.

All RPA solutions are the same.

This is, perhaps, one of the biggest misconceptions surrounding RPA, or automation in general. While the basic concept is consistent across the board, the tools themselves are often vastly different, as are the companies that develop and market them. It’s also important to point out that more bells and whistles an RPA tool has doesn’t necessarily make it better. It’s all about what fits best with your needs. That said, when evaluating robotic process automation solutions the key things to look for include: ease of use, time to deployment, cost of ownership, scalability, ROI and support after the sale.

RPA is a passing fad.

Last, but not least, many have resisted jumping on the RPA bandwagon because they simply don’t believe it’ll still be around in the relatively near future. After all, how many other technologies have come and gone over the past several decades? The reality of this lies in the growing demand for companies in every industry to find ways to minimize costs, maximize efficiency levels and remain competitive. RPA is the ideal solution to each of these objectives, which indicates that it’s a technology that’s here to stay and will only continue to improve as time marches on.

Are you guilty of believing one or more of these myths about robotic process automation? Ready to shake off those misconceptions and experience for yourself just how beneficial this technology can be for the success of your organization?

Get started now by downloading a free trial of eyeShare.





eBook: 10 time consuming tasks you should automate




Pros and Cons of Robotic Process Automation

Pros and Cons of Robotic Process AutomationRobotic process automation is being touted as one of the most innovative tools in the modern workplace. And while many businesses are already singing the praises of effective RPA technology, some remain hesitant over whether such tools are really worth the investment. As with any other business decision, weighing the various advantages and downsides can help make the process of determining whether robotic process automation is right for you easier and more efficient. That being said, let’s take a look at a few of these pros and cons below.

Pros
  • Improved Efficiency – The beauty of RPA is that it is designed to alleviate human workers of their mundane, repetitive daily tasks. When technology handles these tasks and workflows, the process runs much quicker and subsequently more efficiently.
  • Greater Productivity – When technology does the heavy lifting, as is the case with RPA, output can be significantly increased. Furthermore, knowledge workers will be freed up to apply their skills and experience to more important projects that drive innovation and growth.
  • Elimination of Human Error – Even the most careful human worker can make an occasional mistake. Unfortunately, sometimes these errors can prove to be incredibly costly. With robotic process automation technology, this risk is eliminated, resulting in greater accuracy.
  • Cost Savings – While implementing robotic process automation does require an upfront investment, the overall increase in efficiency and productivity as well as reduction in human errors more than justify the expense.
  • Lower Turnover – When your human employees are no longer bogged down by boring, repetitive and mundane tasks, satisfaction levels will naturally rise. Furthermore, workers will appreciate the ability to participate in more high-level projects, also lending to greater employee satisfaction and retention.
Cons
  • Monetary Expense – Budgetary restrictions are among the biggest reasons why businesses opt not to implement RPA.
  • Lack of Technical Ability – Many people believe that in order to leverage robotic process automation, the end user must possess significant technical know-how. This misconception often holds them back from reaping the many benefits that are available to them.
  • Major Change – Adopting a new technology requires change, but with the right tool, the impact of that change is much less noticeable and disruptive than many realize.
  • Redundancy – Another common concern of those resistant to RPA is the fear that robots will replace human workers, when its main purpose is to actually support humans in the workplace.

In reality, almost all of these so-called disadvantages of robotic process automation ultimately stem from lack of understanding and fear of change. When these obstacles are adequately addressed, the benefits of RPA can fully embraced and realized. For instance, becoming educated on the various options, objectively weighing the many benefits, accurately assessing ROI and addressing the irrational misconceptions of employees can help make the adoption of automation a much more positive experience.

Are you ready to take that first step? All it takes is a simple download. Get started today and experience for yourself how powerful and effective the right automation tool can truly be for your employees and your business.





eBook: 10 time consuming tasks you should automate




How Robotic Process Automation is a Game Changer for Outsourcing Fees

How Robotic Process Automation is a Game Changer for Outsourcing FeesWe’ve all heard the rumblings: how robotic process automation (or RPA for short) is going to eliminate human jobs. How someday in the not-so-distant-future robots will become the quintessential “heartbeat” (ironically) of the future workplace. And while experts agree that RPA will most certainly change the way work is done, most also agree that humans are here to stay. One area that RPA is having a particularly huge impact on, however, is outsourcing. Here’s how.

The first and most significant way that robotic process automation is revolutionizing the way outsourcing providers conduct business is in terms of efficiency. Businesses of every shape, size and industry have been leveraging external resources to handle their IT services for decades now, and the playing field is extremely competitive. Aside from price, the one key differentiator is service level. Those providers who are able to deliver the best support at the most attractive price win out.

To achieve this goal, outsource providers need the ability to perform at the highest capacity levels while also minimizing cost. Robotic process automationo helps accomplish this by allowing technology to do the heavy lifting. Not nly does work get done faster, but it’s also much more accurate. As a result, external service providers are able to offer their clients maximum productivity at a remarkably affordable rate that is not only better than handling IT in-house, but also more competitive on the outsourcing realm.

Of course, along with the enhanced performance comes a significant change in fee structure. Because robotic process automation is making the jobs of outsourced professionals easier and more efficient, the savings these providers are realizing will inevitably begin being passed on to their customers in the way of lower fees. And not just as a one-time adjustment, either. Thanks to the promise of even better RPA technology in the near future, many outsourcing firms have already begun offering new service agreements that extend multiple years and guarantee continual decreases at future intervals.

New customers will likely reap the greatest benefits of RPA efficiency, at least in terms of lower fees. This is because existing clientele are typically more dependent on their outsourcing partners, which can be used as leverage to keep fees at a higher level for renewal contracts versus brand new ones. Disengaging and starting over again with a new provider solely on the basis of cost is often not a feasible option. That said, there should still be a significant reduction in future contract pricing if negotiated properly.
Without questions, robotic process automation is a game changer, particularly for the outsourcing industry. With increased efficiency levels, satisfaction will continue to rise even as operating costs continue to decrease, inevitably changing the landscape for both sides of the equation.

Want to learn more about Robotic Process Automation?

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Tips for Managing Your Robotic Process Automation Control Room

Robotic Process Automation RPARobotic process automation is revolutionizing the way business operations are run in just about every aspect. The concept is simple, yet profound and highly effective. RPA utilizes software to automatically execute a broad spectrum of tasks, typically those in IT which are routine, repetitive and a waste of time, money and resources when handled manually. Within RPA is a functionality known as a control room, which allows human workers to oversee the work being completed. To follow are a few helpful tips for successfully managing your robotic process automation control room.

First, we’ll begin with session management. This is the function that allows a user visibility into which resources (robots or virtual machines) are currently available. Those that are free can then be allocated to run a specified automated process. The session management portion of the control room provides insight into basic information, such as the task being completed and the time it’s taken. Successful session management will involve analysis of logs for each resource and ongoing monitoring to ensure that all processes are being completed without issue.

Next, the robotic process automation control room will also feature a work queue. This is used to identify, list and prioritize pending tasks that are waiting to be picked up and completed by a robot or virtual machine. Once completed, the results should then be recorded and stored. For best results, the controller should routinely extract all items processed over a specified time period, determine how many have been completed successfully and identify any exceptions.

Exceptions that are identified should then be further broken down into the categories of system exceptions (i.e. unintentional system failures) and business exceptions (i.e. events that the business may prefer not to have worked). As a result of this process, the data gathered can provide valuable insight into how the automated solution is performing and which areas, if any, could be enhanced for better results. All of this can (and should) lead to improvements to operational areas throughout the business.

Finally, there is the topic of scheduling. Once the robotic process automation solution is fully operational and running at peak performance, the control room can be leveraged to schedule the processes that can be carried out without the need for human intervention. Here is where additional processes, such as administrative tasks, can be scheduled and carried out.

Gaining a deeper understanding of the functionality of the RPA control room will help IT leadership determine what level of skills are required to oversee it. Ideally, those in charge of managing an RPA control room are analytical, highly organized and have the keen ability to plan the use of each resource to maximize efficiency. While a high level of technical knowledge isn’t necessary, a basic awareness is required. Having the right person in charge will further enhance the benefits RPA brings to the business.

Still have questions?

Unsure of whether robotic process automation is right for your organization? Contact us today and let’s discuss your unique situation.

eBook: 10 time consuming tasks you should automate