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Robotic vs. Intelligent Automation – What’s the Difference?

Robotic vs. Intelligent Automation – What’s the Difference?The development and widespread adoption of robotic process automation (RPA) technology has changed how organizations approach their business operations, particularly in terms of streamlining and scaling business processes. Given this innovation, a question that naturally arises is what does the future hold for RPA? The answer to that question is intelligent automation.

What is RPA?

In simplest of terms, RPA is an application of technology that enables people to configure computer software – or robots – to process transactions, manipulate data, trigger responses and communicate with other digital applications, programs and systems. Deloitte defines RPA as “a way to automate repetitive and often rules-based processes.”

The concept of RPA really began to gain traction during the early 2000s when, at the time, businesses had been relying on basic automation executed through software commands which followed scripted processes to perform tasks within single IT applications. RPA technology brought this to the next level by scripting tasks across several applications, enabling companies with complex infrastructures to also extract value from automation.

Ultimately, RPA tools are best suited for tasks, processes and workflows that have repeatable, predictable interactions with other IT applications.

What is Intelligent Automation?

The natural progression between robotic and intelligent automation has occurred over the past decade or so, and has further expanded the benefits of automation by introducing machine learning and artificial intelligence into the mix.

Unlike RPA, which is designed to automate routine, repetitive tasks, intelligent automation provides the capability to automate non-routine tasks. Furthermore, intelligent automation can tackle processes that require judgment, intuition, creativity, persuasion and problem-solving – all skills that previously required human input and intervention. It is, essentially, a cognitive technology that features human-like capabilities.

When combined with RPA technology, the resulting solution can enable organizations to harness the power of automation to streamline both routine and highly complex processes and workflows, creating an intelligent, self-driving enterprise.

Getting Started with Intelligent Automation

Whether you’re looking to simply dip your toe in or are eager to dive headfirst into intelligent automation, there’s a strategy that should be followed. Perhaps Deloitte outlined it best in their recommended five-step process, shown in the infographic below.

 

Deloitte Infographic - Getting Started with Intelligent Automation

 

Without question, intelligent automation will become an even more integral component of future business models. As a result, organizations across the globe are shifting their focus to intelligent automation solutions that can support both their current as well as their future needs and provide competitive advantage in a growing market.

The best way to get started with intelligent automation is to experience it in action. Click here to schedule your live demo of our Next Generation IT Automation, powered by AI – and don’t forget to grab your FREE copy of our latest eBook below.

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Ayehu Partners with Kryon Systems to Integrate Robotic Workforce and IT Automation

Ayehu Software Technologies and Kryon Systems are pleased to announce a partnership which will couple the back-end IT operations strength of Ayehu and the comprehensive robotic process automation services of Kryon. With this new partnership, Kryon Systems, a leader in Robotic Process Automation (RPA), and Ayehu, an IT automation and orchestration platform, will offer enterprise users a complete automation solution including the full range of RPA services for business applications, and the automated back-end IT operations capabilities, providing workforces with tools to not only increase efficiency, but allow them to remain focused on tasks which require more individualized attention.

The rapid growth taking place in the RPA industry demonstrates the important role automation will play in growing and sustaining enterprises in an increasingly competitive market. Offering a package of RPA and IT automation services which can be deployed quickly, the partnership provides a unique range of highly specialized capabilities not otherwise available on the market, including the first-of-its-kind Hybrid Automation Solution offered by Kryon Systems, which allows the human workforce to interact effortlessly and seamlessly with the virtual one.

Ayehu’s platform, which allows IT departments to orchestrate and automate a wide range of manual and time consuming IT operations tasks, which enables rapid issue resolution and significant increases in IT process efficiencies, has already been utilized by enterprises worldwide.

Kryon Systems’ Leo platform uses visual recognition and deep-learning technologies to record and execute processes running on any application and across multiple applications without requiring integration. By allowing enterprises to offload processes to an “in house” robotic workforce, saving substantial amounts of resources, employees can be freed from repetitive and time consuming tasks.

By partnering, Kryon and Ayehu are bringing the full potential of RPA and automation services to all aspects of an enterprises operations, increasing productivity and profitability.

“There is no question that RPA as well as other advanced solutions are changing the nature of the workplace as it becomes more digitalized. Yet often the complexities that come along with the added IT work can make handling the transition and implementation of these new systems a nightmare,” said Harel Tayeb, CEO of Kryon Systems. “By streamlining not only the business processes, but the back-end IT ones as well, enterprises can maximize the benefit of embracing digitalization without the headache.”

“Our partnership with Kryon is a natural complement for our IT process automation solution, as it extends the benefits of automation and machine learning across the enterprise,” said Ron Lozinsky, Director of Partnerships and Alliances at Ayehu. “For customers seeking to expand on the benefits of automated technology with access to top of the line RPA solutions, this combined solution opens up the opportunity to create a significantly more efficient and profitable enterprise.”

About Ayehu

Named by Gartner as a Cool Vendor, Ayehu’s IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog. Follow Ayehu on Twitter and LinkedIn.

About Kryon Systems

Kryon Systems’ intelligent robotic process automation platform amplifies the power of RPA, using patented visual and deep learning technologies to improve operational performance. To this end, Kryon’s flagship Leo platform supports both virtual and human workforces alike, facilitating the efficient and accurate execution of business processes on any enterprise application. The Leo platform can be leveraged for unattended (RPA) and attended (desktop) automation, as well as hybrid automation (where there is interaction between the virtual and human workforce), providing a greater return on automation investments. Numerous Fortune 500 organizations benefit from considerable cost savings, improved efficiencies, and near-zero error rates by using Kryon’s intelligent RPA platform. Learn more about Kryon Systems and its products at kryonsystems.com.

The Role of Robotic Process Automation in Big Data Analytics

Without a doubt, we are living in an age when information is always available at our fingertips. Sometimes it seems as though we are practically drowning in the data that’s available to us. In fact, according to IBM, there are some 2.5 quintillion bytes of data created every single day, and an estimated 90% of all the data in the world today was created in the last two years alone. And while much of this “Big Data” may seem irrelevant to you, organizations around the world are taking it very seriously. So much so that many are now employing the use of robotic process automation to help harness, analyze and leverage it.

The Role of Robotic Process Automation in Big Data AnalyticsWhat’s the connection? Well, for starters, using robots to automate business processes can simultaneously result in the retrieval of all kinds of information about how those particular processes are carried out. In this sense, robotic process automation is much more informative than even the best human analyst could ever be. In addition to extracting data, robots can also record everything and pull it together to become much more useful to key decision makers, helping to discover bottlenecks and other problems and identify opportunities where processes could be better optimized.

Data analytics can transform an astronomical amount of information into patterns that are logical and easy to understand. In fact, it’s pretty commonplace for advanced analytics to be built right into many of the software products that are on the market today (Google Analytics, anyone?). Robotic process automation solutions are similar in that they are capable of gathering data and reporting analytics for any given time duration.

You can use RPA to gain insight into any of the following (just as a few examples):

  • Total number of completed transactions
  • Average time each transaction (or workflow) takes
  • Number of business and/or application exceptions generated
  • Estimated time until task/process/workflow completion

Ultimately for Big Data to be useful, it must be properly vetted, thoroughly analyzed and appropriately organized into something that makes sense to someone who doesn’t necessarily have a background in advanced analytics. Delivering this valuable end result is another key benefit that robotic process automation has to offer. So now, not only can robotic process automation help create a more efficient, productive work environment, but it can also help identify problems and opportunities for improvement.

Could your business benefit from using robotic process automation, for Big Data or any of the countless other advantages it affords? Why not find out today for free? Download your own copy of Ayehu automation platform and start experiencing for yourself how powerful the right RPA solution can truly be.





eBook: 10 time consuming tasks you should automate




Reducing Complaints with Robotic Process Automation

Reducing Complaints with Robotic Process AutomationCould robots help you reduce the amount of complaints for your operation? The answer is yes. Well, robotic process automation, that is. By implementing RPA within your organization, you can dramatically reduce the number of human errors that occur from manual processes while also improving the speed with which you are able to deliver service. Fewer errors and faster results mean end users and customers alike will be more satisfied. Let’s take a look at exactly how this all works.

Firstly, robotic technology delivers productivity levels that are multiple times greater than that of human workers. When’s the last time your IT team was able to work round the clock without ever taking a single break? In fact, the only time RPA is inoperable is during system down-time, which is typically planned for and scheduled in advance. Using robots to complete most back-office processing tasks alone can result in an improvement of efficiency levels of upwards of 90%.

In addition to creating a more efficient, productive work environment, robotic process automation also provides a much greater degree of flexibility and scalability. Most businesses experience certain peak times during which the workload and subsequent demand on human workers fluctuates up. Previously when this occurred, organizations were faced with the limited options of asking existing employees to work more or hiring additional workers to compensate for the increased need. Robots have revolutionized how these peaks and valleys are handled, allowing businesses to scale up or down at the veritable click of a button.

Because robotic process automation technology facilitates greater productivity and efficiency and delivers the ability to seamlessly adapt to changing workload demands, it naturally helps to reduce many of the costs associated with the traditional non-automated workplace. Furthermore, by shifting many of the highly repetitive, mundane tasks from humans to robots, morale and employee satisfaction subsequently improves as well. Talented personnel is freed up to focus their skills and attention on other, more worthwhile and fulfilling activities, which benefits employees as well as the company as a whole.

Regardless of which industry or sector your organization happens to operate, without question robotic process automation could deliver a whole host of benefits, not limited to the ones listed above. The better your company operates within, the greater degree of satisfaction you will achieve, both internally as well as with your customers. Happier employees and clients mean fewer incoming complaints, which is music to the ears of almost any executive.

If you haven’t yet begun reaping the benefits of RPA for your company, the time to do so is now. Download a free 30 day trial of eyeShare today to get started and experience for yourself how powerful having an army of robots at your disposal truly can be.





eBook: 10 time consuming tasks you should automate




4 Obstacles to Robotic Process Automation in Financial Services

4 Obstacles to Robotic Process Automation in Financial ServicesWhile almost any business can benefit from robotic process automation, there are certain industries that are particularly ripe with opportunity. One such field is that of financial services. With such a high volume of daily transactions and mountains of require documentation, being able to leverage the power of automation to streamline operations and maximize efficiency while also cutting costs is the key to maintaining competitive advantage. Yet, there are still a great number of institutions that have yet to jump on the RPA bandwagon, and one or more of the following obstacles are what’s typically standing in the way.

It’s not a business priority.

In the IT realm, automation has long been regarded as a godsend and is widely used across most industries. Extending those technological capabilities and benefits beyond the IT department and into a broader business process tool hasn’t been quite so openly embraced. This is due in large part to a lack of knowledge and a failure to grasp the full spectrum of benefits that robotic process automation can present.

In reality, RPA has the potential to transform the financial services industry, dramatically enhancing how businesses are run and improving services levels both internally as well as at a customer level. It is flexible enough to fit with just about any business model and can scale up or down to meet the changing needs and demands at any given moment. Furthermore, the vast majority of routine daily tasks can be handled by machine, which makes for a much faster output that is free from the risk of human error.

Traditionally, financial institutions lack agility.

It’s somewhat paradoxical if you think about it, considering how frequently we hear of mergers and acquisitions in the financial sector, but in truth, banks and other institutions have traditionally lagged behind in terms of the ability to quickly adapt and respond to changing market forces. Furthermore, the increasing and evolving demands from a new generation of customers are forcing financial companies further out of their comfort zones. The thought of adding one more change – adoption of a new technology – can seem nothing short of overwhelming.

The beauty of today’s robotic process automation tools is that they are specifically designed to be robust yet lightweight and flexible. They don’t require a significant amount of training and they can be managed by just about anyone, regardless of technical know-how. As a result, institutions can have a significant portion of their tasks and workflows automated in just days, a far cry from the cumbersome software changes of the past.

Existing applications and systems aren’t compatible.

Another reason many financial service firms have not yet begun using RPA is because of the misconception that their legacy systems won’t be able to handle the transition. While this may have been true of certain products that were introduced to the market in years past, today’s robotic process automation software tools have been specifically developed to be compatible and fully integratable with just about every system and application currently used in the industry today.

What’s more, the right RPA tool can actually make your entire operations more cohesive by bridging gaps, eliminating silos and creating a much more unified infrastructure.

Concern over compliance and governance issues.

Without question, the financial industry is one of the most heavily regulated fields in the world. Institutions know that strict compliance with government and other regulatory bodies is absolutely essential and that failure to do so – no matter how miniscule the incident – could bring about monumental consequences. This fear has caused many leaders in this sector to avoid adoption of extraneous technology, which is how RPA is often viewed.

The robotic process automation solutions of today are actually ideal for highly regulated fields such as finance and insurance because they offer the enhanced ability to view, track and report any changes to business processes. Automated tasks are managed and controlled using a centralized dashboard. Furthermore, all tasks, workflows and processes can be documented and tracked for auditing purposes. Lastly, the right RPA product will be built with the utmost security in mind.

With the growing volume of data looming and rising costs associated with managing a successful financial services firm, banks and other institutions have no other choice but to take advantage of the technology that’s available to them. Recognizing the main concerns that may be holding you back and understanding the reality behind these misconceptions can make adopting and implementing RPA a much smoother and positive transition for everyone.

Ready to get started? Click here to download your free trial of eyeShare today.





eBook: 10 time consuming tasks you should automate




Are You Falling for These 5 Common Misconceptions About Robotic Process Automation?

Are You Falling for These 5 Common Misconceptions About Robotic Process Automation?Over the past decade or so, the buzz surrounding robotic process automation has continued to grow increasingly louder. Along with greater awareness, however, there have also been a number of myths, misconceptions and outright untruths being perpetuated which have led to many otherwise savvy professionals feeling leery about adopting this innovative technology. As a result, organizations across the globe are missing out on the many incredible benefits that RPA has to offer. That being said, we’ve identified 5 of the most common misunderstandings and the real truths behind each of them.

RPA will replace humans.

One of the biggest misconceptions about RPA is that it will eliminate the need for human workers altogether. This thought process has bred fear and caused a great degree of resistance, particularly among those in the IT field. In reality, RPA is meant to complement human workers and make their jobs easier and more efficient. Will that mean some jobs will be replaced by robots? Sure. But for the most part, adoption of this technology will ultimately create new and better opportunities for people to pursue.

You can automate everything with RPA.

On the other end of the spectrum, many early adopters of robotic process automation falsely believed that 100% of the workload within their organizations could be seamlessly transitioned from human to machine. While it’s true that some companies have been able to automate up to 80% of their processes, there will almost always be at least some areas where human resources are still necessary (further supporting the previous point). For best results, RPA should be implemented in small increments, testing, modifying and slowly increasing, thereby optimizing the technology to its fullest capabilities.

RPA is only for IT.

Small to mid-sized companies often forego adoption of automation because they believe it’s only ideal for larger firms with dedicated IT departments. In truth, RPA can be applied to almost any repetitive, manual task, workflow or business process – regardless of whether it’s housed under the umbrella of IT or not. Additionally, the right RPA product should be affordable, quick and easy to implement without requiring a great deal of technical know-how. In other words, perfect for businesses of any size or industry.

All RPA solutions are the same.

This is, perhaps, one of the biggest misconceptions surrounding RPA, or automation in general. While the basic concept is consistent across the board, the tools themselves are often vastly different, as are the companies that develop and market them. It’s also important to point out that more bells and whistles an RPA tool has doesn’t necessarily make it better. It’s all about what fits best with your needs. That said, when evaluating robotic process automation solutions the key things to look for include: ease of use, time to deployment, cost of ownership, scalability, ROI and support after the sale.

RPA is a passing fad.

Last, but not least, many have resisted jumping on the RPA bandwagon because they simply don’t believe it’ll still be around in the relatively near future. After all, how many other technologies have come and gone over the past several decades? The reality of this lies in the growing demand for companies in every industry to find ways to minimize costs, maximize efficiency levels and remain competitive. RPA is the ideal solution to each of these objectives, which indicates that it’s a technology that’s here to stay and will only continue to improve as time marches on.

Are you guilty of believing one or more of these myths about robotic process automation? Ready to shake off those misconceptions and experience for yourself just how beneficial this technology can be for the success of your organization?

Get started now by downloading a free trial of eyeShare.





eBook: 10 time consuming tasks you should automate