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Upcoming Webinar: How to Integrate Amazon Web Services with ServiceNow in Minutes

AWS SNOWAmazon Web Services (AWS) is the undisputed leader of the cloud computing market.  According to Gartner,  AWS offers “…over 10 times more cloud IaaS compute capacity in use than the aggregate total of the other 14 providers in this Magic Quadrant.”  Meanwhile, ServiceNow’s best-of-breed cloud-based ITSM platform is undeniably the most prominent vendor in its market and, according to Gartner, appears on client shortlists “…at more than double the frequency of any other vendor”.

Clearly these two tech titans rule the cloud, but up until now, it hasn’t been easy integrating AWS with ServiceNow to leverage both of their strengths together on one platform. With eyeShare, however, this is now possible. More importantly, it can be achieved in just minutes.

Please join us on Wednesday April 27th for a live, virtual demonstration of how AWS can quickly and easily be integrated with ServiceNow, enabling an entirely new class of self-service for your end-users.  Using eyeShare’s IT process automation capabilities, we’ll demonstrate how resource provisioning requests that burden your service desk can be turned into automated workflows that end-users trigger on their own with just a few simple mouse clicks.

This webinar will demonstrate:

  • Current AWS resource provisioning conventions
  • Integrating AWS with ServiceNow
  • Off-loading AWS requests from your service desk to end users via a self-service portal
  • Fully documenting each provisioning event in ServiceNow

It’s a demo that will leave you dancing in the clouds. But don’t wait – registration is limited and full attendance is anticipated. Sign up now to reserve your spot and discover how easy it can be to integrate these two cloud computing giants and harness their joint capabilities for the benefit of your IT organization.

To register and reserve your spot, please click here.

LIVE WEBINAR: HOW TO INTEGRATE AMAZON WEB SERVICES WITH SERVICENOW IN MINUTES




Ayehu Software to Present at ServiceNow’s Knowledge16 Event in Las Vegas

Banner3April 19, 2016 – Ayehu Software Technologies Ltd., industry leading developer of lightweight, enterprise-grade IT and security process automation solutions will officially be one of the exhibitors at this year’s ServiceNow Knowledge 16 event. The 6 day event is scheduled to take place May 15-20, 2016 at the Mandalay Bay Convention Resort & Casino in Las Vegas, NV.

Representatives from Ayehu will be on-hand to offer attendees – particularly ITSM professionals – live demonstrations of the eyeShare product. Specifically, these demos will provide real-time insight into how IT process automation, when integrated seamlessly with ServiceNow, can create a closed-loop process that accelerates incident management and resolution. The result is a significant improvement in problem resolution time, an increase in service availability, and improved overall IT operational efficiency.

Ayehu eyeShare IT Process Automation, integrated with ServiceNow, provides ready-to-use workflow templates and run-books that extend ServiceNow ITSM capabilities. Instead of manual repetitive tasks and lengthy service desk procedures, users are able to create automated processes in minutes that accelerate incident response and resolution.

The Knowledge16 event offers a 6-day agenda jam-packed with hundreds of interactive activities, demonstrations, hands-on labs, breakout sessions and unprecedented networking opportunities. With an anticipated attendance of upwards of 10,000 participants, this event will be the world’s largest gathering of service management professionals, offering attendees the chance to become a part of shaping the future of the service-centric enterprise.

“We are beyond thrilled to be a part of this year’s Knowledge16 event,” comments Ayehu Co-Founder and CEO, Gabby Nizri. “At Ayehu, we always design our product features with the specific needs of the end-user in mind. Being a part of this ServiceNow conference allows us to connect with our customers and prospective customers on a personal level, which allows us to continue to develop and offer automation solutions that address their true pain points most effectively.”

Ayehu representatives will be located at booth #1829 to offer demos and answer questions. For more information on the event or to register to attend, please visit http://knowledge.servicenow.com/.

About Ayehu

Ayehu technology helps IT professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.



EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




Integrating ServiceNow ITSM with IT Process Automation

We’re excited to release our new integration between eyeShare IT Process Automation software and ServiceNow ITSM

If you’re familiar with the ServiceNow ITSM ticketing system, you know about incident management. Well, the eyeShare integration adds automation to the reporting, resolution, and closure of incidents. Instead of manual data entry and service desk procedures, you create an automated process that accelerates incident management and resolution.

Integrating ServiceNow ITSM with IT Process Automation

Here’s a brief description of how the integration with ServiceNow works:

  • eyeShare receives alerts from monitoring system such as SolarWinds, Nagios, SCOM 2012 etc., and then automatically opens tickets within ServiceNow.
  • eyeShare executes automated workflows to troubleshoot the problem, and then updates the incident status or if necessary it will remediate the problem and close the ticket in ServiceNow after successful closure.

Want to learn more? Take a look at our ServiceNow integration and watch the video below to see the 3-way integration example between eyeShare, SolarWinds, and the ServiceNow ticketing system.



5 Ways to level up your service desk using it process automation