Posts

How to Create Self-Service Active Directory Password Reset via SMS

IT support personnel are swamped with work which includes both firefighting and ongoing projects. An issue common to any IT organization is dealing with user management such as: Active Directory password reset, unlock user account, create new user or terminate user, etc.

Individually, it only takes a few minutes to deal with these requests, but what happens when you have hundreds of users? Who deals with all these requests as the organization grows? Can the workload be reduced? Can it be automated and the end-user empowered with a self-service mechanism to act independently?

Here’s one way you can automate these procedures easily and in a very elegant way:

 

Use Ayehu eyeShare’s Integration for Active Directory, it comes with pre-packaged templates such as Active Directory Password Reset template in order to provide your end-users a way to reset their passwords with their mobile device. Of course, you can customize this procedure according to your needs and requirements.

Active Directory Password Reset workflow via SMS:

  1. The user sends a text message (SMS) to eyeShare with pre-defined text that includes their ID.
  2. eyeShare receives the request and initiates an automated workflow.
  3. The workflow authenticates the user based on their incoming mobile number and ID sent.
  4. If authenticated, eyeShare will generate a temporary password and reset the account with it, then update the AD settings so the user will have to change their password upon next login.
  5. Finally, the new temporary password will be sent to the end-user’s mobile device.

This process can be easily customized according to your needs. For example by, including notification for the system administrators, opening tickets automatically in your service desk system (i.e. ServiceNow, JIRA, SCOM), etc. Just drag and drop the desired activities to create your own custom workflow, using eyeShare visual workflow designer.





IT Process Automation Survival Guide




Ayehu Introduces IT Process Automation Pinpoint Solutions

[wpsr_socialbts]

Palo Alto, CA – April 11, 2012 /Targetwire/ Ayehu, provider of IT process automation solutions, today launched its IT process automation pinpoint solutions – prepackaged workflows for the rapid automation of planned, repetitive IT tasks. The solutions extend Microsoft’s System Center Operations Manager (SCOM 2012) capabilities and will be demonstrated at the Microsoft Management Summit.

Ayehu’s pinpoint solutions automate a range of repetitive daily IT tasks within data centers, cloud and virtualized environments – from freeing up server disk space, through unlocking active directory accounts, performing file operations, restarting services and many more. Delivered as pre-packaged workflows, the solutions are designed for automating specific task operations across systems and can be easily tailored without any coding. IT tasks can be scheduled or triggered automatically upon system events. Additionally, execution can be controlled from mobile devices, so that automated workflows pause and branch based on remote SMS instructions.

“As implied by their name, pinpoint solutions are aimed at simplicity, and focused on automating the most common IT tasks, without requiring any scripting or implementation efforts” said Yaron Levy, Vice President of Products at Ayehu. “There is a large pool of mundane IT tasks that are shared by many professionals, regardless of industry. We realized we could automate and productize these tasks, and still offer enough options to accommodate different environments and needs”.

The new IT process automation pinpoint solutions which are a part of Ayehu eyeShare™ version 4.1, will be demonstrated at the Microsoft Management Summit 2012, taking place on April 16, 2012 at the Venetian Hotel in Les Vegas, NV.

To find out more about Ayehu eyeShare watch the demo:

About Ayehu Software
Ayehu. develops and markets eyeShare™, a lightweight, enterprise-grade IT process automation software. Deployed at major enterprises and supporting thousands of users, Ayehu eyeShare helps IT professionals automate IT tasks, free up scarce resources and improve service levels. For more information, visit www.ayehu.com