Ten Reasons IT Leaders Love Automation

Ten Reasons IT Leaders Love Automation

Ten Reasons IT Leaders Love AutomationIT automation takes the specific pain points within a business – those time-consuming, manual tasks that are sucking up valuable resources and killing productivity – and automates them to instantly improve efficiency and service levels, reduce recovery time and so much more. But that’s all generally speaking. Here are the real, meat and potato reasons why CIOs, CTOs, CSOs and other IT leaders are embracing automation.

  1. Automating the remediation of incidents. Not only does this free up the resources of time and manpower, but it also significantly reduces human error associated with manual incident monitoring and management. The moment an alert arises, it’s either automatically addressed and resolved, or it gets assigned to the appropriate person. Best of all, it’s easily tracked from start to finish.
  2. Empowering front line IT operators (L1 and L2) to resolve more incidents faster. IT automation eliminates the need for escalation to higher level teams, freeing those high level employees to focus on more important mission-critical matters while empowering lower level staff to take on more responsibilities. This also reduces turnaround time because there’s less red tape.
  3. Reducing floods of alerts from monitoring systems and event sources. Better organization and management of incoming alerts means better service levels and fewer delays for delivery of that service. Critical alerts are prioritized and assigned immediately to the correct party for timely and accurate resolution.
  4. Automating repetitive maintenance procedures and daily operational tasks. IT professionals possess skills and talent that could be much better allocated elsewhere than spent processing repetitive operational tasks. Automating these tasks, such as password resets and service restarts, allows technology to do the heavy lifting, freeing up talented personnel to be able to focus on key issues that would further improve organizational performance.
  5. Creating a consistent, repeatable process for change management. Effective change management is all about organization. IT automation provides management with the tools they need to create comprehensive processes that can be used again and again to produce the same desired results over time.
  6. Connecting ITIL best practices with incident and problem management processes. The goal of any operation should be to manage workflow in a manner that is the most efficient and effective, both internally and externally. When ITIL best practices are integrated with the best practices in place for incident management, the organization as a whole becomes much more productive and profitable.
  7. Documenting and capturing incident resolution and audit trails. Staying compliant with government and other regulatory bodies remains a top priority among businesses across just about every industry. IT automation provides the ability to consistently remain in compliance and be well prepared should an audit take place.
  8. Building an up-to-date knowledge-base to reduced training time and cost. Bringing new employees up to speed costs time and money. Having a comprehensive knowledge-base and easy to implement and learn software reduces the time spent training, improving efficiency of both existing and new employees.
  9. Integrating on-premise systems management tools and process with ITSM tools. Service management and IT automation go hand in hand. By joining the two, your organization will be better poised for success.
  10. Establishing end-user self-service portal for better services and fulfillment requests. Technological advances have empowered people to be able to manage so many of their day to day tasks on their own. IT automation leverages this concept, providing self-service options for the end-user which subsequently improves customer service and operational efficiency at the same time.

Ready to jump on the automation bandwagon? What are you waiting for? Get started with your free trial today and start reaping all of these benefits for your own organization!

eBook: 10 time consuming tasks you should automate

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