Automation has become a staple in IT operations. Yet, despite its prevalence, many of the automated processes currently being used are antiquated. The fact is, IT infrastructures have evolved substantially over the past decade or so, and continue to do so at a rapid pace. In order to maintain a high degree of integrity, automated processes must also adapt. Adopting more intelligent automation will not only dramatically improve internal operations, but it will position your organization leaps and bounds ahead of your competitors.
What is “intelligent automation?”
Unlike conventional automation tools of the past which were capable only of executing simple, manual and easily defined processes, intelligent automation and orchestration platforms are able to undertake tasks and workflows that are far more complex. Not only is intelligent automation capable of making decisions without the need for human input, but it can also evolve and improve itself over time.
Why is intelligent automation beneficial to IT operations?
IT ops has long been tasked with the overwhelming duty of doing more with less. Today’s IT teams, however, are also being depended on to drive innovation, and at a much more rapid pace than ever before. Intelligent automation facilitates both of these things by streamlining operations and freeing up skilled staff to apply their expertise to more innovative business initiatives. Furthermore, automation is dramatically improving the delivery and integrity of information, which paints IT ops in a positive light.
What are some of the biggest challenges IT ops face today?
Among the many challenges IT operations face in the digital age is the need to increase agility while maintaining as little disruption to existing processes as possible. IT teams must continue to meet (and in many instances exceed) business demand while also looking toward the future and finding newer, better opportunities to grab onto. It’s a delicate balance between meeting the needs of today and anticipating what the needs of tomorrow will be.
Why aren’t more organizations adopting intelligent automation?
Automation in its traditional form has worked well for IT ops, mainly because it can be leveraged on an ad hoc basis, such as with custom scripts and job scheduling. These days, however, things are becoming far more complex, with many different layers of virtualization and applications stacks of varying ages, along with combinations of public and private cloud solutions, all of which must be aggregated to deliver a single, streamlined IT service. In this environment, the concept of integrating intelligent automation can seem overwhelming. The good news is, it’s not nearly as complicated as it may seem.
What’s a good way to get started with intelligent automation?
A great way to introduce intelligent automation into the mix is to start small. Identify the big wins – or those routine, manual and time consuming tasks and workflows that when automated will produce the greatest return on investment quickly. Figure out what your IT operations team is wasting precious time and resources on, and then start deploying robots to do the dirty work. Keep in mind, however, that in order for intelligent automation to truly be beneficial, it must eventually become an integral part of the entire infrastructure. It’s ok to smart small, but make sure you’re working toward the big picture.
Without question, adding intelligence to automation will facilitate far greater productivity and innovation, while simultaneously setting the bar higher in terms of speed and agility for IT operations. Organizations that successfully deploy intelligent automation will easily surpass their competitors who do not, ultimately positioning themselves at the head of the pack.
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