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Want to Improve Your MTTR? Change Your Compensation Structure

Is your IT team currently being rewarded based on accelerated incident resolutions?  If not, this could be a way to significantly improve your mean-time-to-resolution (MTTR), by including rewards that incentivize your Level 1and 2 technicians to quickly respond to and resolve issues. Furthermore, once MTTR becomes a benchmark metric for your team, additional improvements can […]