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Want to improve your MTTR? Try a different incentive.

Are your IT personnel currently being rewarded for accelerated incident resolutions? If not, this could be a way to significantly improve your mean-time-to-resolution (MTTR), by including rewards that incentivize your Level 1and 2 technicians to quickly response and resolve issues. Once MTTR becomes established as a benchmark metric for your team, additional improvements can be […]