By its very nature, the position of Chief Information Officer (CIO) is one of high stress and constant change. With technology evolving and advancing almost daily, and the idea that all employees are expendable, CIOs have a lot on their plates. Of the many topics that keep these multiple-hat-wearers up at night, here are 5 that cause the most headaches. More importantly, here is how IT process automation (ITPA) can help solve these problems and put out some of the many fires CIOs have to deal with on a day to day basis.
Managing Legacy Systems
With so many changes and advancements in technologies and tools available to IT professionals, it’s no surprise that many CIOs find themselves struggling to decide whether to stick with their legacy systems or change out to something newer. Of course, doing so comes at a hefty price tag and takes a great deal of time and resources. Therein lies the dilemma. IT Process Automation can provide the best of both worlds, offering seamless integration with new, more innovative technologies that both provide new and more advanced features and also support the legacy system that is already in place. Automation is also much more cost effective and easier than completely eliminating the old system in favor of a newer one and you’ll end up with the same results in the end.
Risk and Regulation
Not only is technology changing all the time, but so are the rules and regulations governing compliance. Keeping up with these changes, and still accounting for those that are already in place can seem like a full time job in and of itself. IT process automation provides the ability to stay in compliance in a much more hands-off way, allowing technology to do the heavy lifting in keeping track of incidents and providing instantly accessible audit trails. Essentially, automation takes the menial work and worry out of risk and regulation, and lets the CIO focus on other business critical functions.
Cost vs. Quality
One of the biggest jobs that a CIO has is selling the tools and technology recommendations to the “powers that be”. Upper management wants to see quality and benefit, but not if it’s going to break the bank. This balancing of cost versus quality is enough to keep even the most frugal of CIOs up at night. Not anymore! The right IT process automation product can provide all of the benefits you are looking for, from improving efficiency to streamlining operations across the organization to an increase in customer satisfaction – all at a price that will be attractive to the decision makers. Basically, IT process automation allows you to do more with less, which is a win-win for a stressed out chief of information.
For decades, small to mid-sized businesses were quite often forced to turn to managed service providers (MSPs) to handle many of their daily IT functions due to lack of funds and/or resources. Outsourcing is an area of frustration to many CIOs because it presents a whole new set of problems, from lack of consistency to increased risk. Now, with IT process automation, organizations of any size are able to house their own IT department in its entirety, eliminating the need to outsource. By keeping these functions in-house, the benefits are many, including increased security, cost savings, more flexibility and better control.
Bring Your Own Device (BYOD)
In a day and age when just about everyone owns a smartphone, tablet or some type of mobile device, CIOs, along with other management professionals, continue to struggle with the pros and cons of allowing these devices into the workplace. The fact is, people want to feel empowered, and with IT process automation, businesses can provide their employees with that type of empowerment right on their mobile devices. By implementing a number of self-service options and opening the doors to IT operations in the cloud, management can take a step back and worry a little less, while employee satisfaction will increase. Again, it’s a win-win situation for everyone involved.
Are you a Chief Information Officer that is struggling with many of the things mentioned here? Would like to see for yourself how it process automation can alleviate many of your day to day headaches and allow you to focus on more important business matters? Don’t wait a moment longer! Start your free 30 day trial today!