At first thought, it may seem somewhat unlikely that the car assembly line can be closely compared to IT operations, but if you take a closer look, the similarities are compelling. Think about it. What made the automotive industry so lucrative? It wasn’t just the vehicle designs or the features. It was about finding a way to take the time consuming tasks of assembling each vehicle and make them more efficient. This was accomplished through IT process automation. The same can be said for what drives the IT industry.
What many people don’t realize is that car assembly lines are not simply made up of robots that put all the pieces where they belong. It’s an intricate combination of automation and human input. There is still a need for people to step in and guide the process, adding the finishing touches and ensuring that the entire operation runs like a well-oiled machine. IT automation is also like this. While many of the day to day tasks and workflows can be handled by technology, there is still a human element involved.
The key to a successful assembly line isn’t just the robotics, but the intelligence that is applied at the front end to ensure that the machines are loaded with the right parts to do their jobs. It’s the same with IT automation. It’s not so much about employing an automated workflow to manage system outages as it is about what goes into setting that workflow up to be successful. When the robot – or IT department – has been properly loaded, it can then be used to make the jobs of the assembly line workers – or the business as a whole – easier and more efficient.
Before automation came along, IT operations was like a number of separate robots, each doing their own individual job that they’d been programmed to do. As a result, productivity was slow and efficiency was virtually non-existent. What was needed was a big-picture solution. One that tied everything together to focus not just on the end results of each task, but on the process through which those tasks were accomplished together. That solution was IT automation.
With automation, IT departments, like vehicle assembly lines, are able to work collaboratively to achieve the desired end results in the most efficient way possible. This means breaking down barriers that once separated departments from one another, and adopting the idea that automation can truly drive the success of the business as a whole.
When the assembly line was adopted in the automotive industry, the results were nothing short of astonishing. What once took days, weeks, months and even years to painstakingly process manually could now be completed in a matter of hours. Not only did the assembly line improve efficiency, but it also reduced human error. In short, it revolutionized an entire industry. IT Automation is doing the same for the IT industry.