Before your organization can realize the full benefits of IT orchestration, it’s important to obtain a complete and accurate understanding of what an environment is like both with and without this powerful tool. Let’s delve into what orchestration is and explore some of the many ways it can improve enterprise operation.
What is IT Orchestration?
While it may sound like a relatively complex concept, in reality, IT orchestration as a function is actually quite straightforward. Simply put, orchestration involves the coordination of automated tasks and workflows across various tools, teams and environments. Specifically, IT orchestration can be used to coordinate processes designed for managing any of the following:
- IT Incidents
- Service Changes
- Service Requests
- System-Generated Activities and Events
- Routine, Repetitive Tasks and Workflows
- Ad-Hoc Activities
In an orchestrated environment, the majority of IT’s daily functions are automated. In fact, manual intervention by humans is the exception rather than the rule.
Benefits of IT Orchestration
Orchestration presents a wide variety of benefits for businesses, from improving efficiency and accelerating processes to boosting service levels and more. Most of these benefits can be categorized into three main tiers, as follows:
- Savings of Time and Money – Orchestration is effective in reducing operational costs by automating and streamlining time-consuming, repetitive and manual tasks and workflows. This dramatically improves productivity while also freeing up skilled IT agents to focus their abilities and expertise on more strategic business initiatives. In other words, orchestration facilitates a more optimized allocation of resources.
- Reduction of Errors – Orchestration enables the creation and execution of predictable, repeatable processes which can be automated. Not only does this help in terms of establishing a consistent, reliable IT environment, but it also eliminates costly human error, which ultimately improves the organization’s bottom line.
- Speed Operations – The time required to deploy and provision business services can be greatly reduced by implementing orchestration and automation. This makes overall operations much faster while also reducing escalations. Furthermore, by automating the incident management process, organizations can also significantly reduce mean time to repair, ensuring that critical system outages are minimized and downtime extremely limited.
What Process Can be Orchestrated and Automated?
Given the vast number of processes, tasks and workflows that can be shifted from human to machine, it might actually be easier to list what cannot be automated and orchestrated. But, for the purposes of this article, here are a few commonly automated IT processes:
- Incident management
- IT service request fulfillment
- Cloud orchestration
- Database management
- Server provisioning
- Change management
- Application orchestration
- Disaster recovery
It should be noted that only processes that are well understood, well defined and have a standardized approach should be automated. Trying to automate a process or workflow that is inherently flawed from the start is an exercise in futility.
Who Should Consider Orchestration?
Any data center or IT department seeking to operate more effectively and efficiently can benefit from adopting automation and orchestration technology. This type of platform can be used to standardize repetitive tasks and workflows, both routine and complex, reduce delays across the infrastructure and ultimately empower the end user to handle many of their own IT service needs.
The good news is, you don’t have to make a huge investment to learn whether orchestration is right for your organization. In fact, you can try Ayehu’s fully functional IT automation and orchestration platform completely free for 30 days.