Intelligent automation has become one of the most talked about areas of enterprise technology over the past several years. The virtual workforce which was once just a concept has quickly become an integral component of modern business structure.
The technologies behind intelligent automation – AI and machine learning – have already begun delivering significant returns on investment for forward-thinking organizations that have taken a chance and chosen machine over outsourcing. Instead, those companies that want to remain a step ahead of the competition, operating efficiently and at maximum productivity, have found a way to complement and augment their human workforce with a virtual one.
On the flip side, employees that are wise enough to recognize the value that intelligent automation brings to their lives and to the success of their organization are thriving in this melting pot environment. They are freed up to focus their expertise on more complex and challenging projects while their robotic counterparts handle the day-to-day menial work and repetitive, manual administrative tasks on their behalf.
Widespread adoption of intelligent automation is also bringing to fruition an entire new class of jobs, just as experts predicted it would. Those roles that are being eliminated are making way for newer opportunities to reskill existing workers. After all, someone has to oversee the automation, not to mention identify additional entry points, plan for future deployments, etc. There’s plenty of room for robots and humans to work side by side in the enterprise of the future.
For organizations still on the fence, it’s important to realize that intelligent automation is the fastest and easiest way to digitize, something that’s going to be inevitable for success in tomorrow’s landscape. And automation is no longer something that is simply governed by IT. Today, this technology is capable of assisting with everything from employee onboarding to compliance and cybersecurity. To be fully utilized, automation must be viewed not as software, but as a capability across the entire organization.
Just as the industrial revolution redefined the way businesses operated a hundred years ago, the digital revolution is now upon us, offering a similar transformation. In many ways, this is a defining moment for business leaders and key decision makers. The way humans and technology interact is evolving yet again, facilitating far more than just quick wins, but sustainable and highly scalable success. In some instances, intelligent automation is enabling firms to bring offshore resources back in-house.
The key is striking the right balance between the human and virtual workforce with the goal of maximizing the use of technology while also focusing on retraining and redeployment of human resources. Once that balance is achieved, the sky is the limit for the organization.
If you’d like to experience what intelligent automation can do for your business, simply request a free product demo and we’ll show you around!