These days, organizations are spending way too much money, time and effort on monitoring their infrastructure, system, apps, etc. The fact of the matter is, simply knowing there is a problem doesn’t actually solve it! You can spend all the time in the world monitoring your systems, but if you are not able to quickly identify, analyze and resolve the problem, you’re really no better off than you were at the start of the process. Simply put, system monitoring just isn’t enough to keep IT operations running efficiently.
Consider the following facts:
- More than 85% of outage processes are done manually and require human intervention.
- IT staff (support and admin) are using manual procedures to diagnose, analyze, notify, escalate and resolve problems.
- IT staff spends between 30%-50% of their time troubleshooting and fixing problems.
- Level 2 production support spend the majority of their time on issues that could be resolved (with the right solution) by NOC personnel.
The result: an inordinate amount of time and resources being wasted on a daily basis. Can your organization afford to keep spending money on manual processes? The answer to that question should be a resounding ‘no’. So what’s the solution? Simple: IT Process Automation.
IT process automation can handle all of the manual system monitoring processes, including:
- Detecting the problem automatically from your monitoring system
- Troubleshooting to identify the exact issue to isolate the problem
- Alerting the appropriate parties and escalating if needed
- Remediating the issue at hand (either fully or semi-automated)
- Documenting the entire process resolution for process improvements
Think about what happens in the event of a system outage. Whether it’s internal IT or a managed service provider, the focus immediately becomes about time to resolution. The longer critical systems are down, the more devastating an impact it will have on an organization. With regular monitoring, time is not on your side. Every moment you spend manually working to resolve the situation, your service levels are dropping.
IT process automation, on the other hand, takes the entire workflow and executes it in a timely and efficient way, reducing the duration of an outage by upwards of 70%.
Some IT operations think scripting can solve the problem of monitoring. They couldn’t be further from the truth. In fact, scripting takes more time and wastes more resources, which defeats the purpose. It’s simply not real automation, nor can it replace real IT automation. ITPA lets you integrate all of the necessary steps into one easy to manage workflow. This saves time and, in the long run, money.
Another popular argument against IT automation as opposed to traditional monitoring is the level of control over the process. Don’t worry! With ITPA, there is still the ability to integrate human decision making, so critical points are still handled with the care and attention they require. Additionally, advanced alert notification and escalation are built in to the workflow process, ensuring a timely response and resolution, and the ability to oversee the entire process every step of the way. It’s basically monitoring but on a whole new level.
What it all boils down to is the fact that monitoring is more than just collecting stats, sending out alerts, and pinging devices to verify availability. It’s about protecting your business from costly and devastating outages, failures and inadequate customer service levels. Monitoring plays a critical role in the overall success of an organization, therefore it is not something that should be put on a back shelf and forgotten about. The best way to maximize your monitoring is to automate it, and IT Process Automation is the right tool for the job.