Businesses across the globe are leveraging HP Operations Manager (HPOM) software to monitor their internal IT infrastructure and consolidate fault and performance events to help identify the causes of IT incidents. HP Operations Manager is the choice for many organizations because it provides a single monitoring console for both virtual and cloud infrastructures. What many businesses don’t realize is that this highly effective tool can be enhanced to further improve response time and subsequent service levels by simply integrating it with eyeShare’s IT Process Automation (ITPA) product. Here’s how.
The eyeShare product features a convenient bi-directional integration with HP Operations Manager, which allows the end user to capture and acknowledge alerts in real-time while updating and closing alerts directly through the HPOM console. Implementation can be completed in less than 5 minutes. It’s fast, it’s simple and it’s an easy way to improve and enhance an already powerful tool.
Check this video tutorial you will learn how eyeShare’s bi-directional integration with HP Operations Manager (HPOM) can help you to manage alerts:
How it Works
The plug and play integration of eyeShare with HP Operations Manager allows businesses to automate the creation of tickets in a variety of IT Service Management tools, including HP Service Manager, ServiceNow, Remedy, and many other service desk applications. Not only does this integration improve internal and external service levels, but keeping your data up-to-date and organized also enables for continuous service improvement and helps you meet your governance and regulatory compliance requirements such as SOX, HIPAA, ITIL, etc.
By combining eyeShare’s IT Process Automation capabilities with the expert functionality of HPOM, IT professionals can easily capture and manager actionable information and workflows, accelerate responses to alerts and create automated response actions (IT process workflows) for any problems that may arise across your entire physical, virtual, or cloud IT infrastructure.
Some of the many tangible results that can be seen almost immediately following the integration of eyeShare with HPOM include the ability to:
- Automate the capture of alerts for quicker response
- Consolidate and organize all critical alerts
- Assign responsibility and automatically troubleshoot (triage)
- Immediately notify and/or escalate to the appropriate user or group
- Execute tasks to resolve IT problems remotely
All of these things can be accomplished while still maintaining real-time updates and working via a single HP Operations Manager console. It really doesn’t get any easier and more efficient than that!
If your business has chosen HP Operations Manager, chances are you’ve already improved and enhanced your ability to manage incidents. Why not take that achievement one step further and let Ayehu eyeShare bring your IT operations to a whole new level? Download your free trial today to get started!