Ayehu Software Technologies Ltd., industry leading developer and marketer of enterprise-grade IT Process Automation solutions has just named the most recent recipient of its Super Hero of the Month Award.
This month, Ayehu has chosen Yuval Molnar and Production Team of Payoneer. Molner was specifically chosen for his use of IT Process Automation to streamline and improve efficiency for his team and his organization as a whole.
Molner serves as a Production Support Team Leader at Payoneer. In this role, he is tasked with managing a team of support professionals as they handle incoming requests and monitor/manage the process from initial contact through resolution. Up until recently, most, if not all of these tasks were being handled manually, a time-consuming process that was riddled with risk of user error and other compliance problems.
In late 2014, Payoneer’s new VP of IT Operations, Yaron Weiss, introduced the eyeShare product, which he already had experience using with his previous employer. The first process automated was system monitoring, the majority of which is now handled by the event-manager function. They’ve also created workflows that allow certain non-R&D users to send inquires directly through the eyeShare system and receive immediate response with the requested data. This has vastly improved the department’s efficiency.
With eyeShare, Molner’s team can now keep track of their services by running multiple queries directly within the database, and can separate the results according to severity level. In addition, they now have the ability to grant users direct and controlled access to the database so they can extract any information needed without involving the production team in the process. The permission set-up allows Molner’s group to control exactly which user can request each report in order to obey compliance requirements.
“eyeShare has allowed us to reduce repetitive tasks by enabling internal users to access information on their own,” comments Molnar. “In addition to automating our monitoring process and enabling us to calibrate the actions taken for each event based on severity, the system also keeps us informed about crucial errors occurring in real-time with our services. Overall, eyeShare has dramatically improved the way we work.”
Ayehu’s coveted Super Hero of the Month award is designed to recognize professionals who are using IT Process Automation to improve the way their organizations run. Any individual or team who uses the eyeShare product in businesses of any size or industry may be eligible to receive this award.
Payoneer connects businesses, professionals, countries and currencies with an innovative cross-border payments platform. Currently, Payoneer is enabling millions of businesses and professionals from more than 200 countries reach new audiences by facilitating seamless, cross-border payments. Additionally, thousands of leading corporations including Google, Airbnb, Elance-oDesk and Getty Images rely on Payoneer’s mass payout services. To learn more, please visit www.payoneer.com
Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com